IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local date and time.
(a) Organizational Setting
The post is located in the External Systems Development Section of the PCT Information Systems Division. The Section delivers an IT portfolio of externally facing business applications supporting a highly successful patent filing treaty.
( Purpose Statement
The role coordinates with the applications developments teams, infrastructure teams and end users. It delivers IT applications operations services for the external PCT applications. The role oversees complex and real-time systems operations which is a critical element of the PCT business landscape. Responsibilities also include 2nd and 3rd level end user support, configuration and release, incident and problem management. As a member of this Section, the incumbent manages production support for the portfolio of applications delivered. He or she contributes to and executes the policy and procedures needed in assuring that the delivered IT services perform all of their functions in a smooth timely and efficient fashion.
© Reporting Lines
The incumbent reports to the Head, External Systems Development Section in the PCT Information Systems Division.
(d) Work Relations
The incumbent works under the supervision of the Head of the External Systems Development Section and liaises with concerned IT staff and users within and outside the Service on production, deployment, intervention, support and maintenance issues.
The incumbent will perform the following principal duties:
a)Takes responsibility for the overall application production support, including oversight of the team, its activities, objectives, resource allocations. Ensures all work is carried out and documented in accordance with required standards, methods and procedures and that any applicable configuration management procedures are adhered to.
- Ensures that the system is available and functions efficiently on a permanent basis. Puts in place and maintains procedures and tools for the correct operations of external PCT Systems, which includes recording and progressing of events, requests, issues and incidents. Ensures that appropriate application support tools are available and resources trained to use them, and that adequate documentation for the applications supported is available and kept up to date.
- Ensures users and other interested parties are kept informed of progress in a timely manner according to agreed standards and that corrective action is taken to avoid or minimize downtime.
- Monitors and manages performance of the applications support activity. Takes full responsibility for its effectiveness. Takes action to remedy deficiencies.
- Initiates action, by systems development staff or software suppliers, on the development of system enhancements to overcome known problems or further fulfil user requirements.
- Accepts new releases of applications software from systems development staff or software suppliers.
g)Contributes to activities of an enterprise oriented nature in the domain of systems operations and infrastructures.
h) Provides advice and guidance to less experienced colleagues as required.
i) Provides general and specific advice, and issues formal reports of audit findings and recommendations for risk reduction in the IT environment, and reviews with line management.
j) Assesses the potential benefit to the organization of specific technologies, products, methods and techniques. Investigates these in detail, recognizes further avenues of research and identifies early users, if any.
k) Performs other related duties as required.
Advanced university degree in computer science, management information systems or other related field. A first-level university degree plus two years of relevant professional experience in addition to the years of expertise mentioned below may be acceptable in lieu of an advanced university degree.
At least nine years’ experience relevant to the position, including practical experience in systems management, in particular in a Java / UNIX environment, as well as good knowledge of relational databases and Structured Query Language.
Practical experience in at least several of the following areas: Enterprise Architecture, Disaster Recovery, Business Continuity Management, Business Intelligence, contract and vendor management, relationship management, IT Metrics.
Proven track record in trouble-shooting under pressure.
Experience in working in a highly confidential and secure environment, involving sensitive information data flows.
Experience with Intellectual Property systems such as the PCT.
Excellent knowledge of English.
Good knowledge of other PCT languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian or Spanish).
Job Related Competencies (Essential)
Good knowledge of production procedures and data flows.
Analytical and problem-solving skills.
Acquiring understanding of the underlying issues in complex problems or situations by correctly relating these to simpler or better understood concepts, models or previous experiences.
Ability to work under pressure.
Directing others to undertake specified tasks.
Job Related Competencies (desirable)
Information Technology Infrastructure Library (ITIL).
Prince 2 Project Management.
Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity.
4. Organizational competencies
1. Communicating effectively.
2. Respecting individual and cultural differences.
3. Showing team spirit.
4. Managing yourself.
5. Producing results.
6. Embracing change.
7. Respecting ethics and values.
Mobility: Candidates appointed to an international position with WIPO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the April 2017 rate of 79.3%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPOat a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.