Job Description - Chief Information Officer (18112-FT)
Chief Information Officer - 18112-FT
Information and Communications Technology Department, Administration and Management Sector
Grade - D2
Contract Duration - 2 years *
Duty Station : CH-Geneva
Publication Date : 26-Mar-2018 Application Deadline : 20-Apr-2018, 9:59:00 PM
IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local date and time.
1. Organizational Context
a. Organizational Setting
This post is located in the Information and Communications Technology Department (ICTD) of the Administration and Management Sector.
b. Purpose Statement
As WIPO’s most senior technology executive, the Chief Information Officer (CIO) provides leadership and vision for the transformation of the Organization’s information and communication technology systems and structures, with a focus on service excellence, quality, efficiency and integration.
The incumbent is responsible for developing the organization-wide ICT strategy in coordination with all internal technology groups, leading the day-to-day operations of the ICT Department, advising WIPO senior management on technology matters and suggesting innovative solutions that will enhance WIPO’s ability to serve its clients and staff and to control ICT-related costs. The CIO will closely collaborate with the business stakeholders and leaders of internal (federated) ICT teams to ensure world-class service from ICTD, streamline operations, coordinate with the leaders/stakeholders of WIPO’s business services and develop the standards, policies and architectures necessary to develop and operate ICT for WIPO.
The CIO is expected to play a persuasive role and to scale up his / her business influence, guiding senior management and business leaders on how to thrive in a fast-changing technology and business environment.
c. Reporting Lines
The incumbent will report to the Assistant Director General for Administration and Management and be accountable to the Information Technology Board (ITB).
2. Duties and Responsibilities
The incumbent will perform the following principal duties:
1. Direct the Department's portfolio of work and take overall management responsibility for its human and financial resources, determining priorities and allocating resources for the timely and quality delivery of work products in accordance with WIPO’s results-based management framework; develop and periodically review department work plans, budgets, project plans, and department strategies; determine and track Key Performance Indicators (KPIs) to make sure objectives are met.
2. Develop an Organization-wide ICT strategy. Within WIPO’s governance structure, work with business stakeholders and ICT leaders from the federated groups to develop a comprehensive three-year rolling ICT strategy that will inform the Program and Budget development process. Map the strategy to WIPO’s Medium-Term Strategic Plan to ensure the ICT strategy supports the plan.
3. Develop and forge strong relationships with business stakeholders and federated group ICT leaders to ensure the Organization’s ICT strategy is aligned with the business strategy and that Organization-wide ICT objectives are achieved, to identify and provide solutions for the reduction of overlapping functions and technology tools and address needs proactively to ensure that ICTD is providing superior support.
4. Promote and implement ITB decisions and directions and ensure that ITB directions are effectively communicated and followed throughout WIPO.
5. Keep fully abreast of ICT-related trends, opportunities and risks to ensure that WIPO is making the best use of the technologies available, that the installed technologies are up-to-date and are responsive to business needs and identify emerging technologies that could be useful to WIPO. Recommend, obtain endorsement for and implement changes or additions to WIPO’s technology base that enhance WIPO’s ability to provide superior customer service and support business requirements.
6. Develop, implement, and provide ongoing supervision of a comprehensive service management approach for ICTD that follows industry standards and best practices. Ensure that agreed to service levels are maintained or exceeded.
7. Oversee and guide the operations of ICTD, including service management, infrastructure operations, internal ICT customer support, Enterprise Architecture (EA) and innovation activities, applications support and development and the Program Management Office (PMO).
8. Provide for the resilience of WIPO’s ICT infrastructure and applications. Ensure that plans and processes are established and in place to maintain and secure WIPO systems in the event of a business-impacting event or disaster. Periodically test resilience plans.
9. Work in close collaboration with the Security and Information Assurance Division to ensure policies, standards and processes necessary to secure WIPO’s systems are implemented and maintained; coordinate with the Division to periodically test and verify that security systems and processes are working properly.
10. Perform any other duties as required.
An advanced university degree in computer science, information technology or a related discipline. A first-level degree in a relevant discipline plus two years’ relevant experience in addition to the experience requested below may be considered in lieu of the advanced university degree.
An advanced university degree in business management. Recognized certifications in state-of-the art IT-related subjects, including project management, ICT service models (such as ITIL), etc.
At least 15 years’ relevant professional experience, including a minimum of seven years’ managerial experience and a minimum five years’ experience in a senior role in the IT department of an international organization or multinational company.
Demonstrated record of successfully transforming ICT teams to high-functioning and customer-oriented groups that are aligned with and responsive to their organization’s business requirements and strategy.
Experience working in a federated ICT environment.
Excellent written and spoken knowledge of English.
Knowledge of French.
Job Related Competencies
Excellent leadership, people and resource management skills, with the proven ability to lead and motivate in a federated environment.
Strong analytical and decision-making skills.
Excellent interpersonal, communication and presentation skills, with the ability to “translate” IT-related subjects so that they are understood, in broad terms, by non-IT business stakeholders; and persuade others towards positive results with or without the line of command.
Strong change and project management skills, with the ability to increase the capacity and resilience of the Organization to embrace and adapt to change and to devise and follow a structured transformation process.
Ability to establish technical and business credibility and work effectively with business leaders, ICT leaders, technical staff, and clients, including senior management.
Ability to demonstrate to stakeholders the value of ICT solutions for their business requirements.
Ability to understand the operational and strategic requirements of an international organization.
Ability to develop tactical and strategic plans to apply technology appropriately to meet organization business requirements and strategies.
Ability to represent WIPO’s ICT approach and structure to other organizations credibly and effectively.
4. Organizational Competencies
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the March 2018 rate of 80.5%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.
This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.