System Administrator (Windows)-180195
Primary Location Netherlands-The Hague
NATO Body NATO Communications and Information Agency (NCI Agency)
Salary (Pay Basis) : 5,667.94Euro (EUR) Monthly
The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1.5 billion people and contribute to maintaining world peace.
The Engineering Enabling Section (EES) manages, controls, guides, evolves and orchestrates support of internal CIS assets including test strings under the control of AMDC2. The section is the CIS provider of AMDC2 internal systems and act as the CIS operating authority for these systems. It ensures second line support for internal AirC2 PO&S systems. EES provides operational expertise for education, training, testing and development activities. EES maintains the production environment of system documentation and supports project teams in the production of related product documentation material. The section ensures the consistency of all system documentation and compliance to appropriate documentation standards and guidelines. EES manages the supporting engineering resources allocated to the Section.
As an expert in the field of System Administration (Windows) with experience in the installation, administration and maintenance of MS-Windows systems in a network environment, you will play a crucial role in the following:
Under the direction of Head-EES (H-EES), you will perform duties such as the following:
Install, configure, administer, monitor and maintain the assigned systems, sub-systems or assets, and documents the appropriate actions based on requirements and architectures defined by the System Engineering Section;
Integrate new elements into the assigned systems, as directed, in close co-operation with the subject matter experts from the Service Delivery Branch;
Managing and supervising the CIS systems assigned to him from a maintenance, installation, asset management and security perspective;
Perform configuration control and IT Asset Tracking on the system software used on internal IT support systems;
Ensure implementation of the appropriate security rules;
Monitor system performance and resolves system problems to ensure that systems remain operational and keeps the users appropriately informed on the system status;
Direct and support the programmers in implementation and maintenance of scripting solutions;
Liaise with the Operations Centre (OpsCen) Customer Service Desk (CSD) for routine system tasks and provides second-line support;
Coordinate and supervise third line of support for system software through the activation of consultancy and maintenance contracts;
Provide expert support and technical expertise to all Agency staff on internal IT support systems;
Develop and maintains local backup and recovery procedures and ensures their proper execution;
Perform and supports on-the-job-training (OJT) as directed;
Monitor the work of external consultants at working level;
Maintain a high level of expertise in the areas above and stays abreast of related best practices;
Deputize for higher grade staff, if required;
Perform other duties, as required.
We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 12 years extensive and progressive expertise in the duties related to the function of the post. A high school diploma or equivalent diploma of higher secondary education is also required.
In addition to 5 years of experience in the duties related to the function of the post, we also require sound knowledge of the following:
Recent practical experience in the installation, administration and maintenance of MS-Windows systems in a network environment;
Knowledge of and practical experience in administering networked systems for different operating systems and their integration;
Knowledge of or practical experience with IT asset tracking and configuration control tools.
The following will be considered as an advantage
- Experience of system performance measurement and evaluation
- Prior experience of working in an international environment comprising both military and civilian elements; (please delete if not applicable)
- Knowledge of NATO responsibilities and organization, including ACO and ACT.
Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices;
May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.
You may supervise, administer and give professional guidance to staff, if required.
NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
- Renewal is in the interest of the Agency.
- Staff member's desire to remain with the Agency.
- The financial situation provides sufficient funding for the post held.
- The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
- Staff member has served the Agency with performance to the required standard as defined by the Agency,
- Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
- Education allowance for children (where appropriate) and an excellent private health insurance scheme;
- Generous annual leave and home leave (if eligible).
- Retirement Pension Plan.
To learn more about NCI Agency and our work, please visit our website.
Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.
The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.
We appreciate your patience
We appreciate your patience