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Service Manager (Junior)

Service Manager (Junior)

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Posted 11 May 2018 - 11:42 AM

Take overall responsibility for request fulfillment/problem management
Coordinate and prepare project/service management activities, resources and information for the commencement of the project
Act as point of contact and communicate project status to all parties
Maintain communication with the client and follow up to identify areas of improvement (frequent travel)
Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures
Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)
Monitor client service on a daily basis (technical accuracy and response times)
Ensure high quality client support by using ITIL best practices
Train and support the project/service team and the vendors/third parties
Handle changes that may arise

BSc degree in Computer Science, Information Technology or relevant field
At least 3 years of experience in IT field (administrator, developer, etc)
At least 1 year of experience in project/service management
Experience in an ITSM tool
ITIL Foundation certification and/or ITIL Intermediate certification
Solid technical background with an ability to give instructions to a non-technical audience
Customer-service oriented with a problem-solving attitude
Excellent communications skills in English (written and verbal)
Availability to travel abroad on a regular basis (1 week per month)
Team management skills

Primary Location: Greece
Annual Budget: Based to experience
Duration: Contract running for 4 years

Certifications needed would be offered for free and training to obtain them.


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