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Software Engineer (Applications Support)

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Closing Date 30th November 2014



Primary Location Belgium-Glons
Schedule Full-time
Salary (Pay Basis) : 4,904.05Euro (EUR) Monthly
Grade A.2


Do you have experience in software engineering with a focus on Installation and integration of Software Applications? Do you have up to date knowledge of programming and scripting languages such as C, C++, C#, Java, ADA, Bash, KSh, Powershell? Do you have experience of administration and maintenance of Databases?

If the answer is Yes, This position is Ideal for you.

Role Requirements

The Air C2 Programme Office and Service (AirC2 PO&S) is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems.

The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related projects throughout their lifecycle. The Software Engineering Section – In-Service Support (SES-ISS) manages, controls, guides and orchestrates all software engineering aspects (requirements, architecture/design, implementation, software-level testing) and software engineering resources allocated to the in-service support of all AirC2-related projects.

As the Software Engineer (Application Support), and under the direction of the Chief SES-ISS, you will be expected to:
Install, update, integrate and configure (COTS and non-COTS) application software.
Develop scripts and glue ware to configure, link and interface application software.
Administer, operate and maintain the application software including respective database repositories.
Ensure the overall performance, availability and integrity of applications on the internal support systems.
Perform configuration control and IT Asset Tracking on the application software used on internal support systems.
Provide expert support and technical advice on application software.
Monitor the work of external consultants at working level.
Liaise with the Customer Service Desk (CSD) for problem resolution and provide second-line support as required for the application software used on internal support systems.
Coordinate and supervise third line of support for COTS application software through the activation of consultancy and maintenance contracts.
Maintain a high level of expertise in the technical areas above and stay abreast of software engineering.
May be required to lead a small team.
May be required to manage the technical aspects of software engineering for a particular project.
When assigned to support a project/product you will report also to the respective leader on related matters.
Deputize for higher grade staff (e.g. Software Analyst/Architect).
Perform other duties as may be required.

The Software Engineer (Application Support) is responsible for frequent internal co-ordination with project teams and Product Managers. He/she might infrequently participate, under the lead of the Product Managers in meetings, committees and workshops with NATO bodies, Nations and industries to provide software engineering expertise.

You may be required to travel for business purposes to NATO, national (NATO and non-NATO) and some Operational facilities (Both Inside and Outside of NATO boundaries). As well as this frequent travel between the NCIA offices may also be required.

Person Specification

Qualifications Required

The Successful candidate will hold a university degree in a technical subject with substantial Information Technology (IT) preferably equivalent to a master's degree and supplemented by relevant postgraduate qualifications or a scientific degree complemented by substantial Information Technology qualifications.
Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency

Experience Required

The ideal candidate will be required to hold, as a minimum, 2 years of recent experience in installation, customisation and operation of COTS and non-COTS application software products (e.g. Package Management applications, Remote Administration, Systems Management Server , Virtualization Infrastructures) in a large network environment. Coupled with up to date knowledge of programming and scripting languages (e.g. C, C++, C#, Java, ADA, Bash, KSh, PowerShell) to develop or maintain supported software products.

It is also essential that you hold Knowledge of Data Base Management Systems (DBMS), database programming techniques, and data administration concepts, Knowledge of Configuration Management, as well as; extensive up-to-date knowledge of Software Engineering and related methods, techniques, metrics and tools and extensive up-to-date knowledge of computer system architectures, operating systems, LAN/WAN and computer networks concepts.

In addition to the above qualifications and experience it would be highly desirable if you can display:
Experience with system performance measurement and evaluation.
Experience with IT asset management and configuration control tools.
Experience with administration of UNIX and Windows environments.
Knowledge of modern software development methodologies (e.g. Software development life cycles, Agile methodologies).
Experience of working in an international environment comprising both military and civilian elements.
Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required
Interpersonal Savvy - Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Peer Relationships – Can quickly find common ground and solve problems for the good of all; can represent his/her own interested and yet be fair to other groups; can solve problems with peers with a minimum noise; is seen as a team player and is cooperative; easily gains trust and support of peers; encourages collaboration; can be candid with peers;
Motivating Others - Creates a climate in which people want to do their best; can motivate many kinds of direct reports and team or project members; can assess each person's hot button and use it to get the best out of him/her; pushes tasks and decisions down; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important; is someone people like working for and with.
Listening - Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.


Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan

To learn more about NCI Agency and our work, please visit our website.

Please note Due to the Agency’s transition into a new organisational structure, this post will transfer to The Hague by 2017.

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