Principal Technician (System Support)

[afotakel]

Application Deadline: 07-Jun-2015, 11:59:00 PM  

 

https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en

 

Job Number: 150181

 

Principal Technician (System Support)-150181

 

Primary Location Belgium-Glons

 

Organizational Element AIR C2 PROGRAMME OFFICE & SERVICES

Schedule Full-time

 

Salary (Pay Basis) : 4,564.58Euro (EUR) Monthly

Grade B.6

 

 

Description

:  

Do you have strong system engineering, software and ADP knowledge? Do you have recent experience in the installation, administering and maintenance of Windows and UNIX systems? Do you have experience of system debugging and fault analysis?

If the answer is Yes, This position is Ideal for you.

The NCI Agency is currently seeking a Principal Technician (System Support) to work within the AirC2 Programme Office and Services area, within their Engineering Enabling Section – In-Service Support (EES – ISS) section based in Glons, Belgium. As the Principal Technician (System Support) you will be supporting sites, both remotely and on-site with the operation, installation and maintenance of assigned systems; to integrate new elements into assigned systems and to monitor performance and resolve issues to ensure the system remains operational.

Role Requirements

The Air C2 Programme Office and Service (AirC2 PO&S) is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems. The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related projects throughout their lifecycle.

The Engineering Enabling Section (EES) manages, controls guides and orchestrates all activities of engineering and maintenance resources allocated for Internal CIS support, Documentation and Training.

As the Principal Technician (System Support), and under the direction of the Chief EES-EES, you will be expected to:

• Support sites, remotely or on-site, with the operation, installation, monitoring and maintenance of assigned systems, sub-systems or assets

• Install, configure, administer, monitor and maintain the assigned systems, sub-systems or assets, and documents the appropriate actions based on requirements and architectures.

• Integrate new elements into the assigned systems as directed in close co-operation with the subject matter experts from SYS-ISS and SES-ISS

• Perform configuration control and IT Asset Tracking on the system software used on internal IT support systems. 

• Ensure implementation of the appropriate security rules.

• Monitor system performance and resolves system problems to ensure that systems remain operational and keeps the users appropriately informed on the system status.

• Direct and support the Programmers in implementation and maintenance of scripting solutions.

• Liaise with the Centralized Service Desk (CSD) for routine system tasks and provides second-line support.

• Coordinate and supervise third line of support for system software through the activation of consultancy and maintenance contracts.

• Provide expert support and technical expertise to all staff on internal IT support systems.

• Develop and maintain local backup and recovery procedures and ensures their proper execution.

• Perform and support on-the-job-training (OJT) as directed.

• Monitor the work of external consultants at working level.

• Maintain a high level of expertise in the areas above and stays abreast of related best practices.

• Perform other duties as may be required.

   

The Principal Technician (System Support) may be required to travel for business purposes to NATO, national (NATO and non-NATO) and some Operational facilities (Both Inside and Outside of NATO boundaries). As well as this frequent travel between the NCIA offices may also be required.


Person Specification


Qualifications Required

The Successful candidate will hold a vocational training at a higher level in a technical subject with substantial Information Technology (IT) and supplemented by relevant qualifications, or, a High School Diploma or equivalent in a technical subject complemented by substantial Information Technology qualifications.

Experience Required

The ideal candidate will be required to hold, as a minimum, 10 years of extensive and progressive expertise in the duties related to the function of the post and hold a background in System Engineering with Strong Software, Communications and ADP knowledge. 

It is also essential that you are able to display:

• Recent experience in the installation, administration and maintenance of Windows and UNIX-like systems in a network environment.

• Experience on system debugging and on fault analysis.

• Practical experience using and updating system documentation.

   

In addition to the above it is considered highly desirable if you can display knowledge and experience of:

• Knowledge of and practical experience in administering networked systems for different operating systems and knowledge of air defence operations;

• Knowledge and recent experience on VMware vSphere, Oracle SUN Cluster and Oracle Database Cluster;

• Experience of system performance measurement and evaluation;

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT

   

Competencies Required

• Relating and Networking: Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

• Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

• Achieving Personal Work Goals and Objectives: Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

• Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

• Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

 
Languages

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.


What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
    • Generous annual leave and home leave (if eligible).
      • Retirement Pension Plan

      To learn more about NCI Agency and our work, please visit our website.
      
      Please note that due to the Agency’s transition into a new structure in 2017, this post will be subject to transfer to our offices in The Hague, Netherlands.