Product and Service Manager

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https://nato.taleo.net/careersection/2/jobdetail.ftl

 

 

Primary Location Netherlands-The Hague

Organizational Element AIR C2 PROGRAMME OFFICE & SERVICES

Schedule Full-time

Salary (Pay Basis) : 7,606.09Euro (EUR) Monthly

Grade A.4

 

Description:
 

Do you have experience of Product lifecycle management and in-service support planning? Do you have sound technical knowledge of Air Command and Control systems, large scale and real time IT systems and computer systems architectures, programming and networking? Do you have experience of Project and Configuration Management? Do you have experience in the preparation and promotion of products and service proposals, including SLA’s?

If the answer is Yes, This position is Ideal for you.

The NCI Agency is currently seeking a Principal System Engineer / Product and Service Manager to work within their AirC2 Programme Office and Services – Requirements Management Branch based in the Hague, Netherlands. As the Principal System Engineer / Product and Service Manager you will be expected to lead and manage one, or several of the AirC2 products or services from Conception to disposal; to Manage related requirements, enhancements and changes; and to help develop the long-term vision and contribution to the AirC2 PO&S.

Role Responsibilities

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO);

The Air C2 Programme Office and Services (PO&S), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions.

The Requirements Management Branch (RMB) develops future requirements and maintains the AirC2 requirements baseline, manages technical and operational changes.

As the Principal System Engineer / Product and Service Manager and under the direction of Chief Requirements Management Branch (RMB), you will perform duties such as the following:
Lead and manage one or several AirC2 products or services lifecycle (such as Real-Time components of the AirC2 capability, ACCS support) from conception to disposal; 
Manage the related (operational, user, capability, service and system) requirements, enhancements, change requests, and maintain the service portfolio; 
Develop the related long-term vision and contribution to the AirC2 PO&S strategic plan, the assigned products and services roadmap, identify the project vehicles and funding sources to sustain the plan, proposes supplementary services to be offered in support of the assigned products to increase the value to customers; 
Organize the maintenance of the assigned product data sheets, release records, and service descriptions, manages the information to be disseminated to all relevant stakeholders, and the related contribution to the NCI Agency Customer Services Catalogue; 
Communicate the assigned products and services plan to the various NATO Committees and Working Groups, as required, and manage expectations of key stakeholders from NATO and the Nations; 
Coordinate the planning and preparation for new projects with the senior management, prioritize and harmonize the activities of multiple projects in direct support of the assigned products and services to improve the overall efficiency of the team, and coordinate the development of related TBCEs, of SLAs, and of non-standard offers, in cooperation with other AirC2 PO&S Branches, as appropriate; 
Occupy the role of Senior User for the assigned products and services in the related Project Boards, and coordinates with the Project Managers the timely and cost effective implementation of the assigned products and services plan; 
Collect the user feed-backs on the assigned products, monitors key performance indicators and operational data for the assigned services, and proposes potential changes or improvements; 
Perform other duties as may be required.

You may be required to travel for business purposes to NATO, national (NATO and non-NATO) and some Operational facilities (Both Inside and Outside of NATO boundaries). As well as this frequent travel between the NCIA offices may also be required.

Person Specification

Qualifications Required

The Successful candidate will hold a university degree in a relevant discipline equivalent to a Master’s level and supplemented by relevant postgraduate qualifications. Exceptionally, the lack of a Master’s degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a military experience in the Air operations.

It is considered highly desirable if you hold qualifications or formal training in:
ITIL Service Management 
Project Management (e.g. Prince 2 or MSP) 
Requirements Management

Experience Required

The ideal candidate will be required to hold, a minimum of eight (8) years of relevant experience involving product lifecycle management and in-service support planning, project and configuration management, operations in a business or military organisation; and within this be able to display Knowledge and experience involving the development or acquisition, implementation and sustainment of major Command and Control systems and/or programmes, decision support systems, large-scale IT systems, embedded or real-time systems, transaction processing, computer system architectures, client/server, LAN/WAN and network concepts, programming techniques, Data Base Management Systems and data management concepts.

 

In addition to this you must be able to display:
Experience in the preparation and promotion of products and service proposals, including SLAs
Proven experience in the use of computer-based support tools with an emphasis on Microsoft Office and planning tools;
A good understanding of the NATO Organisational structure and NATO procedures for planning, acquisition, programming and implementation of common-funded projects as well as Operation and Maintenance of these capabilities;
Proven ability to effectively communicate orally and in writing, with excellent briefing skills and the ability to produce clear and concise reports.

It would be considered highly desirable if you can display:
Extensive and recent operational experience (at least 8 years) in the use of fielded Air C2 systems;
Knowledge of the NATO’s future Air C2 systems (ACCS and Air C2IS), and of the NATO Integrated Air and Missile Defense environment;
Knowledge and experience of Requirements Management;
Prior experience of working in an international environment comprising both military and civilian elements;

Competencies Required
Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.
Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones
Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Languages

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan

To learn more about NCI Agency and our work, please visit our website.

Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.