Head of IT Group Chile

[afotakel]

https://recruitment.eso.org/jobs/2016_0007

 

Deadline 18/03/2016

 

 

ESO facilities are spread over 5 sites in Germany and Chile, and it operates advanced LAN and WAN communication links between these sites as well as with our many external partners to facilitate Observatory operations and support functions. The Telescope control systems are a custom-built environment of software and applications mainly running on Linux environment. The End-User support is provided for Windows, Mac and Linux clients within Chile offices in Santiago and Observatory sites in La Silla and Paranal.

A mixture of ESO IT staff (all with third level qualifications) and service providers provide IT services.

Main Duties and Responsibilities:

The Head of IT Group Chile is part of the Management of the IT Department, managing the IT Chile Group working in close collaboration with the La Silla, and Paranal Observatory Departments, IT Group Garching and external service providers.
Provide guidance and leadership to the IT Group Chile and coordinate all IT related activities in all ESO sites in Chile, managing IT Group Chile located mainly in Santiago and Paranal Observatory and consisting of 5 Local Staff Members
Lead the analysis and recommendation for IT infrastructure to support new instruments and facilities coming to Paranal, leading the assessment of their impact on existing Observatory infrastructure and planned designs; lead the implementation of these changes
Supervise and ensure the implementation of IT infrastructure upgrades with the ESO staff and service provider
Ensure day-to-day technical support to the ESO business; proactively implementing corrective measures to prevent business disruption
Proactively explore for continuous improvements in processes to achieve the best quality, cost effectiveness and reliability
Part of the IT Management team of the IT Department consisting of other team members in Garching
Facilitate and ensure top-down and bottom-up bi-lateral communication to IT Department, Stakeholders and Projects in Garching, Germany
Monitor the quality provided by IT service providers and escalate to the IT management in case of underperformance
Prepare budget for IT Group Chile

Reports to:

Head of IT at ESO located in Garching, Germany.

Experience:

At least five years of experience in the field. The candidate must have hands-on experience in managing complex IT Infrastructures, demonstrable people management skills, and experience in working in projects. Managing contracts and service providers is a must.

Key Competences:
People Management skills
Good technical understanding of Unix-Linux and Network Infrastructures
Excellent communication skills and aptitude for working in a multi-cultural team
Constructively addresses disagreements and manages conflict
Service-oriented attitude
Structural way of working
Management of contracts and service providers
Experience in working in projects and preferably in a matrix organization
A good command of English language as well as good documentation skills are required

Qualifications:

University degree in Computer Science or equivalent and the following certification: ITIL v3 Foundation desirable or willing to achieve within 3 months from commencing Preferably qualified in technical areas such as Networks (Cisco) and good understanding of Unix-Linux, storage etc. Working in projects is an advantage

Language Skills:

The position requires a good command of English, both oral and written. Knowledge of Spanish is not mandatory, but willingness to learn is essential.

Remuneration and Contract:

We offer an attractive remuneration package including a competitive salary and comprehensive medical and educational benefits.

The initial contract will be a two years fixed contract with the possibility of renewal, subject to evaluation.

Duty Station:

Santiago office in Vitacura (about 70 %) and Paranal Observatory (30 %), located 120 km south of the city of Antofagasta, Chile. Occasional travel to other ESO sites such as La Silla Observatory and Headquarters in Garching is required on request. Place of residence shall be Santiago.

Career Path: V

Application:

If you are interested in working in areas of frontline technology and in a stimulating international environment, please visit (<http://www.eso.org>) for further details.

Applicants are invited to apply online at https://recruitment.eso.org/. Applications must be completed in English and should include a motivation letter and CV.

Closing date for applications is 18 March 2016

The post is equally open to suitably qualified female and male applicants.