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Information systems consultant (web)


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The European Patent Office in Munich is seeking an Information systems consultant (web)
 
 in Corporate Applications, Dept. 2.8.3.1 (CCSS)
 
 Duration of contract: 3 years
 
 Job group 4
 
 Grade G7-G10
 
 Career path: Technical
 
 Deadline for applications: 26.3.2016
 
 The Information Management (IM) department of the European Patent Office (EPO) is responsible for all internal automation services, including the set-up and maintenance of information systems and the development and management of EPO tools. Headed by the Chief Information Officer (CIO), IM provides a centralised and co-ordinated voice on all aspects of automation.
 
 Directorate Corporate Applications (CA) is responsible for the development and maintenance of corporate applications which do not directly support the patent granting administrative process. Within this directorate, the department Corporate Central Services Support (CCSS) provides automation services for corporate administrative activities not relating to finance and human resources and business intelligence (which are provided by the departments FINHR and BITS respectively). Its services include, among others, case management, document management, web content management and questionnaires.
 
 The CCSS department now has a vacancy in Munich for an information systems consultant in the area of web content management (WCM). The successful candidate will support the department in providing the right solutions to the business for website-related services.
Main duties
 
 In co-ordination with other consultants on the CA and CCSS teams, the information systems consultant will focus on working with the business areas, providing advice on how to use information technology to meet their business objectives or overcome problems. He/she will also support the teams and projects involved in the design and development of WCM sites and help to rationalise and consolidate the heterogeneous web services currently used for desktop and mobile devices. As a member of the CCSS team, the successful candidate will work extensively with business and IT stakeholders throughout the Office to bring new projects to fruition by raising awareness about the contribution to be made particularly by WCM and search technologies and by helping to define the needs and solutions to be implemented.
 

 The role also involves assisting with the definition of the needs and solutions to be implemented within the website landscape, as well as with actual service delivery. Further, it entails anticipating new projects by raising awareness of trends and providing a prospective analysis of business processes.
 Specific tasks
 
 The information systems consultant will
act as a subject-matter expert in the design, development, implementation and support of WCM sites and applications, as well as in the integration of third-party solutions in the web area for desktop and mobile devices
take ownership of the technical phases of the project life cycle, including analysis, design, configuration, deployment and post-production support/maintenance
assist in the development and enforcement of standards to deliver stable, reliable and highly available solutions, in accordance with best practices
ensure that new or revised components perform to expectations
keep up to date with solutions used for maintenance.
take proactive steps to ensure that the application portfolio under his/her responsibility is stable and secure
ensure that accurate estimates are provided for completion of business solutions
support and troubleshoot day-to-day web solutions
identify and update the documentation of services, applications and sites under his/her responsibility
The ideal candidate will have
at least five years' experience in technical design of WCM solutions and web application development for desktop and mobile devices
in-depth knowledge of web content management, in particular IBM WebSphere Portal and IBM Web Content Management, and searching, ideally with Google Search Appliances
good knowledge of other WCM systems and search solutions
very good knowledge of web standards (HTTP, HTML, CSS, JavaScript and frameworks like jQuery, AngularJS, Bootstrap)
good knowledge of other programming languages, e.g. Java, J2EE, PHP, Perl
 It will also be an advantage to have
knowledge of some project management methodology such as PRINCE2 or Scrum
good vendor, contractor and customer management skills
experience in delivering solutions using mixed sourcing models (in-house, SaaS, PaaS)
 Additionally, candidates should have
very strong analytical skills and the ability to think strategically, as well as good planning skills and the ability to co-ordinate high-level plans with stakeholders
strong communication and interpersonal skills, including teamwork, facilitation and negotiation
the ability to work both independently and as part of a team in a multicultural environment
a very good level of written and spoken English; a good knowledge of French and German would be an advantage
a proactive and forward-thinking approach, initiative, the ability to develop new solutions, and a willingness to take personal responsibility
the ability to foster solution-oriented collaboration
a strong service-minded approach
 
 Development environment
IBM WebSphere Portal and IBM Web Content Management
Atlassian Confluence wiki
Google Search Appliance
LAMP
Java
Minimum requirements
 
 Diploma of completed studies at master's level or - in exceptional cases - equivalent professional experience. Excellent knowledge of one official language (English, French or German) and ability to understand the other two. Citizenship of one of the member states of the European Patent Organisation.
Salary and benefits
 
 The EPO offers competitive salaries, an excellent social package, and varied work in a modern international environment. The net (basic) monthly salary* for this vacancy ranges from EUR 5 223 to 7 396, depending on experience. In addition, depending on their personal circumstances, EPO staff may be entitled to relocation benefits and various allowances (e.g. household, dependant's, childcare, education, expatriation, installation, rent and language allowance).
Process and timeline
 
 The successful candidate will be selected on the basis of qualifications and relevant experience, supplemented as appropriate by interviews, tests and/or a personality questionnaire.
 It is intended to hold the interviews in week 15 in Munich.
e-Competence Framework
 
 Competence levels for an information systems consultant: see Annex A
 
 Annex A: Competence levels for an information systems consultant in the e-Competence Framework
 
 Code Description Information systems consultant
 A1 IS and Business Strategy Alignment
 A2 Service Level Management
 A3 Business Plan Development 4
 A4 Product or Project Planning 3
 A5 Architecture Design
 A6 Application Design 2
 A7 Technology Watching
 A8 Sustainable development 3
 B1 Design and Development 2
 B2 Systems Integration 3
 B3 Testing 1
 B4 Solution Deployment 1
 B5 Documentation Production 3
 C1 User Support
 C2 Change Support
 C3 Service Delivery
 C4 Problem Management
 D1 Information Security Strategy Development
 D2 ICT Quality Strategy Development
 D3 Education and Training Provision
 D4 Purchasing
 D5 Sales Proposal Development
 D6 Channel Management
 D7 Sales Management
 D8 Contract Management
 D9 Personnel Development
 D10 Information and Knowledge Management
 E1 Forecast Development
 E2 Project and Portfolio Management
 E3 Risk Management 3
 E4 Relationship Management 4
 E5 Process Improvement 3
 E6 ICT Quality Management
 E7 Business Change Management
 E8 Information Security Management
 E9 IT Governance
 
 Application until: 26.3.2016
 
Please apply by sending us your online application
 
Instructions for online job applications to the European Patent Office
 
How to get there: directions for the European Patent Office in Munich 
 
* after deduction of EPO internal tax and before deduction of staff contributions to the social-security and pension schemes.

 

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