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Trainee – Information Technology Department – Operations and Client Services Division

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EIB Posting

The EIB, the European Union's bank, is seeking for its Corporate Services Directorate – Information Technology Department –

Operations and Client Services Division

at its headquarters in Luxembourg, an:


Duration: 3-5 months (fixed start date: 1st October 2016)

(With possible extension up to 6 months if required by University)

Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered.


Objective of the traineeship

The objective of the traineeship is to provide experience in the IT service management and project follow-up in the context of the End User Services (EUS) outsourcing project. It is expected from the Trainee that he/she will support the EUS unit transition to the new environment.


Under the supervision of the Head of Unit and the service managers, the trainee will participate actively in the transition for the End User Services (EUS) outsourcing project. His/her main tasks will be

  • Update the IT Wiki, SharePoint and GED sections for the EUS unit.
  • Update the internal processes and procedures for the EUS unit.
  • Gap analysis (as is vs to be) for each of the existing BPM diagrams that should be updated when the 2017 exercise will start.
  • Inventory of all internal reports generated by EUS unit and published to IT or business (e.g. monthly dashboard, operational risk data).
  • Templates and guidelines how these reports should be changed and where does the data come from.

Academic qualifications and professional skills

  • Final year of studies or degree in IT, engineering, mathematics or physics
  • Good to advanced knowledge of MS Office software, in particular Excel and Word.


  • Excellent knowledge of written and spoken English and/or French.
  • Ability to write project-related documents (e.g. specifications, reports) in English would be an advantage
  • Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues
  • Proactive, dynamic, self-starter
  • Ability to analyse and to document problems
  • Flexibility and reliability, result orientation
  • Good interpersonal skills, ability to work in a team
  • Good communication skills both oral and written


Please note that deadline for application is the 07/08/2016

More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website;http://www.eib.org/about/jobs/student-jobs/index.htm



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