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Head of Unit – Infrastructure Services

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EIB Posting

The EIB, the European Union's bank, is seeking to recruit for its Corporate Services (CS) – Information Technology Department (IT) – Transversal Services Department (TSD) –
Infrastructure and Operations Division (IO) – Infrastructure Services Unit (IS)
, at its headquarters in Luxembourg, a:


Head of Unit – Infrastructure Services

This is a full time position at grade 5/6

Panel interviews are anticipated for mid-December 2017.

The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs,

with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance.


The Head of Infrastructure Services Unit will be responsible for managing technology and services in the areas of monitoring & control, automation and operation of datacentre technologies, including databases.

Within the Information Technology Infrastructure & Operations Division, the Infrastructure Services Unit is a newly created unit that will provide services covering infrastructure, monitoring, orchestration and automation across IT as well as database support.

Operating Network

S/he will report directly to the Head of Infrastructure & Operations Division and will be in direct contact with the other Heads of Unit (of Operational Processes, End User Services, Data Centre & Network Services) in the division.

Internally, s/he will work in close cooperation with colleagues from across the EIB Group and IT in particular. Externally, s/he will deal with external consultants as well as in close interaction with suppliers of hardware, software and/or related services for infrastructure and databases.


The Head of Infrastructure Services Unit will be responsible for:

  • Defining and proposing policies applicable to IT infrastructure services following market best practises, in order to ensure that overall IT strategy and policies meet the organization’s business objectives
  • Coordinating and evaluating projects in own domain, ensuring a high quality of deliverables
  • Managing and developing staff members in the Infrastructure Services Unit, in collaboration with the Head of Division, to achieve the strategic objectives and implement the work programme of IT as a whole
  • Coordinating, supervising and delivering infrastructure services across IT, this includes:
    • Coordinating the team of service managers and technical experts and ensuring that service improvement projects are delivered on time and according to requirements
    • Driving communication on service improvement and service management
    • Driving change management in the organization during implementation of service and process changes
  • Managing existing contracts and business relationships with the suppliers for infrastructure and databases. Establish Terms of Reference for new contracts when appropriate.


  • University degree or equivalent in computer science or related disciplines
  • At least 5 years' of cumulative relevant experience in managing infrastructure services (including, but not limited to datacentre, storage and backup, virtualization, operating systems, network, VoIP and videoconferencing), database services, monitoring, orchestration and automation  technologies and services, including at least 3 years’ experience in leading cross-functional teams and proven track record of success
  • Management experience or proven ability to manage a multicultural team
  • University degree or equivalent in computer science or related disciplines
  • TIL Certification would be an advantage
  • Project Management Certification, either Prince 2 or PMP/PMI would be an advantage

Key technical/professional knowledge and skills

  • Experience designing and/or troubleshooting infrastructure issues and providing superior customer service
  • Good understanding of mainstream computer and server OS platforms
  • Good understanding of client server and web application architectures and knowledge of best practices from an IT Infrastructure point of view needed to support such applications
  • Proven expertise in business analysis
  • Experience in program/project management and good knowledge of principles, methods and practices
  • Up-to-date knowledge of market trends and development in the IT sector
  • Broad understanding of IT infrastructure, IT applications, architecture, databases, orchestration/monitoring/automation tools
  • Extensive technological expertise in IT, in particular within the IT infrastructure landscape, but also within the software development life-cycle
  • Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment
  • Good knowledge of business process modelling tools would be an advantage
  • Understanding of how the Bank operates and is organised would be an advantage
  • Excellent verbal and written English and French* language skills and a good command of the other

EIB core competencies

  • Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals 
  • Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes
  • Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and their individual perspectives and concerns
  • Organisational Commitment: Is willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting  with integrity in ways that promote the organisation’s mission, policies and rules

EIB managerial competencies

  • Developing Others: Builds the long-term capability of others by guiding and developing them to make the most of their competence and potential, based on an accurate understanding of their true strengths and development needs
  • Strategic Thinking: Thinks about the long term organisation strategy and how to align to and implement it; comes up with useful new strategic insights
  • Team Leadership: Builds a high performing team, ensuring it is focused, motivated and inspired to achieve organisational objectives, encouraging performance excellence and addressing underperformance when required

(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages

Deadline for applications: 10th November 2017

We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability

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