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Senior Technician (Information Systems/DCIS)

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Senior Technician (Information Systems/DCIS) (170682)
Primary Location Netherlands-Brunssum
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Application Deadline 14-Jan-2018
Salary (Pay Basis) 3,871.05Euro (EUR) Monthly
Grade B.4
Clearance Level NS
NCI Agency is currently looking for a Senior Technician of Information Systems. If you are Microsoft Certified Systems Engineer and have advanced understanding of server and client technologies such as Microsoft Active Directory implementations and Microsoft Exchange this position is ideal for you!

Role responsibilities:
This is a position within the CIS Sustainment Support Centre (CSSC). CSSC is accountable to provide 3rd level maintenance capabilities for designated NATO CIS equipment, systems and associated non-CIS.
The Engineering and Maintenance Branch (EMB) provides full-spectrum, lifecycle sustainment of NATO deployable and static CIS.  It supports all associated NATO-owned CIS employed on operations, exercises, projects and static installations.  Such support includes: CIS Transmission Systems (Satellite & Radio), Networking & Information Systems (all NATO Core Network Infrastructure), Test Measurement and Diagnostic Equipment (Test Equipment, TEMPEST and UE3) as well as CIS Support Equipment (Power Generation & Electrical Equipment, Shelter & Environmental Conditioning). 
The Branch is also responsible for development, construction, installation, replacement, modification, repair and refurbishment, maintenance, testing and decommissioning of deployable, static, and maritime CIS and supporting equipment throughout the NATO AoR.  Sustainment support is delivered from a central CIS sustainment facility as well as on-site support for associated static-site and deployed CIS. 
The Electronic Maintenance and Testing Section (EMTS) conducts repair, maintenance, acceptance testing and decommissioning of CIS Test Equipment (TE), support of shielding effectiveness testing (CIS Shelters, TEMPEST Enclosures, SATCOM Sites and Allied Command Operations (ACO) Bunkers) covered by the Unified Electromagnetic Environmental Effects (UE3) Program and TEMPEST Testing in support of Commercial-off-the-shelf (COTS) data processing equipment.

In this position, under the direction of Engineering and Maintenance Branch Head you will perform duties such as the following:
  • Perform 3rd line level Maintenance on Deployable and Static CIS Equipment such as troubleshooting, testing, repairing, modifying, overhauling, refurbishing, and rebuilding CIS equipment;
  • Diagnose, troubleshoot, maintain and repair computer systems;
  • Manage the CSSC NATO Secret, NU PAN, and NATO Restricted networks. Perform helpdesk functions and works closely with the Centralized Service Helpdesk;
  • Manage, create, coordinate, and follow up on all trouble tickets;
  • Assist in the planning, synchronizing, scheduling, and tracking of CSSC assets for corrective and preventative maintenance on all NATO CIS equipment based on the Central, Operational, and Deployable Service Level Agreements;
  • Ensure the scheduling and tracking capability of CSSC activities in support of operations, exercises, projects static Communications Information Systems (CIS) and Deployable CIS (DCIS);
  • Assist in the directing, supervising, planning, coordinating, monitoring and reporting upon all technical work and ensures that all technical work is performed in line with Agency’s, industrial and/or military standards;
  • Conduct coordination with Resource Management Branch (RMB) in regards to the execution, planning, technical, logistical, and asset issues;
  • Develop the detailed analysis of system deficiencies and provides advice on technical solutions in line with existing standards to ensure operational readiness for all customers and deployable Operational Systems Owners;
  • Assist and monitor assigned technical tasks efficiently to ensure that they can be executed and are in line with set target dates.  Explain and provide system technical and logistical advice to senior management and initiates necessary actions to ensure that set maintenance and project targets are met;
  • Assist with design and configuration documentation on assigned projects and systems, including the required operating procedures and processes. Plan and manage implementation of procedures, tools and techniques for monitoring and managing the performance of systems under maintenance and provides official reports;
  • Ensure and monitor all CIS equipment discrepancies are fully identified, investigated, documented, reported and implements corrective actions in accordance with NCI Agency directives;
  • Assist with Key Performance Indicator (KPI) targets, and monitor progress against agreed quality and performance criteria. Provide effective feedback, throughout the performance management cycle, to ensure optimum performance;
  • Can be called upon to perform other internal duties within the organization as directed;
  • Deputize for higher grade staff, if required;
  • Performs other duties as may be required.
Person specification 

Qualifications required: 

We are looking for a candidate with Vocational training at a higher level in Telecommunications, Electronics, Electrical, or Computer Engineering or relevant discipline leading to a professional qualification, or equivalent combination of qualifications.
You are also required to have Microsoft Certified Systems Engineer (MCSE) National or NATO certification or Industry equivalent.

In addition to the above it is considered highly desirable if you can display: 
  • Valid Driver License;
  • Truck and Trailer license (C,E) or equivalent;
  • Forklift License. 
Experience required: 

In addition to at least 5 years post related experience you will also have:
  • Advanced understanding of server and client technologies. Microsoft Active Directory implementations, Microsoft Exchange;
  • Advanced understanding of Microsoft Virtualisation and clustered environments, iSCSI, Network based Storage Solutions and Industry standard disaster recover techniques;
  • Advanced knowledge of Microsoft Pre-deployment Environments and Microsoft Deployment Toolkit, Microsoft operating systems and LINUX server software;
  • Advanced Knowledge and experience of the Microsoft SharePoint environment. Experience in the administration of Share-Point Portal Services, Information Portals and Customized Content Management Servers for Data Storage requirements using MS SharePoint integration, including email notification alerts, templates, and access credentials for sites and folders.
The following will be considered as an advantage: 
  • Advanced understanding of power cabling and associated sub-systems, grounding and bonding, copper based structured cabling, an advanced understanding of fiber based structured cabling, working understanding of fiber optic modems, line drivers, media convertors;
  • Good Working knowledge of system network troubleshooting techniques utilising complex and diverse test equipment and software tools;
  • Working knowledge of Local Area Networks (LAN) / Wide Area Networks (WAN) technologies, Transmission Control Protocol (TCP)/Internet protocol (IP) and standards;
  • Experience with using Graphical User Interface and command line interface applications and the reporting of details of hardware and software installed so that configuration management records can be updated;
  • Knowledge and experience of the ITIL Framework for IT Service Management;
  • Knowledge and experience with Information Knowledge Management;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.


Competencies required:


We are looking for a person who demonstrates the following behavioural competencies:


Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.



Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of other NATO language is desirable. 



Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

May have to be deployed to operational theater up to 180 days.




NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.


Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency,
  • Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
What do we offer?
  • Excellent (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. 
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan
To learn more about NCI Agency and our work, please visit our website

Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. 

We appreciate your patience.


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