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Senior System Engineer

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Job Description - Senior System Engineer (180199)

Senior System Engineer-180199

Primary Location Netherlands-The Hague
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Salary (Pay Basis) : 6,992.41Euro (EUR) Monthly
Grade A.3


The NCI Agency is currently seeking a System Engineer to work within our AirC2 Programme Office and Services, in our Service Delivery Branch based in The Hague.

The Service Delivery Branch (SDB) manages the service transition area of all AirC2 related projects and services for which the Director AMDC2 has responsibility.  Ensures that new and modified and services meet the expectations of the business as documented in the service strategy and service design stages of the life cycle.  Executes release and resource planning, configuration and licence management through direct users’ liaison and ensure customers’ liaison through the other branches within the AMDC2.

The Deployment Support Section (DSS) executes relationship (customer, user and supplier) management for the Branch. DSS is responsible to establish and maintain an IT Asset Management system with contribution of other stakeholders. Performs customer orientated configuration and licence management of new and modified services. DSS contributes to obsolescence management based on information received through the CIS logistic support and license management. Manages physical product delivery to customers and users.  Performs documentation support activities (library and web-services).  Coordinates installation support for the ‘in-use’ phase.  Performs decommissioning.

Role responsibilities:

As the System Engineer and under supervision by Head DSS, but largely on own initiative, you will perform the following duties:

Monitor the market to maintain and gain knowledge and understanding of currently emerging technologies.
Identify new and emerging hardware and software technologies and products specifically in the areas of IT Asset Management and IT in general.
Assess the relevance and potential value to the AMDC2’s maintained systems and internal support system of such new and emerging technologies, perform a cost/benefit analysis and propose further actions.
Initiate prototyping and experimentation in co-operation with system-, software- and hardware engineering.
Co-ordinate, define and maintain the IT Asset Management policy for AMDC2.
Monitor the implementation of the IT Asset Management executed by other Sections in AMDC2.
Support the definition of medium and long-term technology strategies.
Support the development of the costed AirC2 ISS Programme of Work.
Attend, as directed, meetings of tasking committees and other forums where technology strategies are discussed at technical expert level.
Maintain a high level of expertise in the areas above and stay abreast of related best practices.
Person specification

Qualifications required:

We are looking for a candidate with a Master of Science (MSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 5 years post-related experience; or Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 7 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, extensive and progressive expertise in the duties related to the function of the post or progressive managerial experience in fields directly related to the function of the post.


Experience required:


In addition to at least 5 years of relevant experience, you will have:

Recent experience in system engineering and integration engineering of large-scale distributed software intensive transaction processing or management support systems (like information management, decision support systems etc.).
General up-to-date knowledge of computer system architectures, virtualization, service oriented architectures and technologies, client/server, LAN/WAN and Network concepts, programming techniques, Data Base Management Systems (DBMS) and Data Management concepts.
Experience in the (architectural) design of large-scale distributed software-intensive transaction processing or management support systems (like management information-, decision support systems, etc).
Desirable Experience:

The ideal candidate will possess some or all of the following:

Experience in cost modelling and cost/benefit analysis;
Knowledge of system life cycle management;
The ability and experience to brief international audiences;
Experience of working in an international environment and/or within a multi-national organization;
Experience in risk management;
Experience in the development and maintenance of large-scale real-time systems.
Competencies required:


We are looking for a person who demonstrates the following behavioural competencies:


Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.




You will be required to undertake operation deployments and/or TDY assignments both within and without NATO's boundaries.


Language skills:


A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

Professional Contacts:

You will be responsible for maintaining close working relationships with all personnel within the AMDC2 Directorate and the wider NCI Agency

Supervisory/Guidance Duties:

You may supervise, administer and give professional guidance to staff, as required.

Working Environment

Normal office environment.



NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.


Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

Renewal is in the interest of the Agency.
Staff member's desire to remain with the Agency.
The financial situation provides sufficient funding for the post held.
The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
Staff member has served the Agency with performance to the required standard as defined by the Agency,
Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan.
To learn more about NCI Agency and our work, please visit our website.


Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.


We appreciate your patience.


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