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Engineer (Information Systems)

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Primary Location Norway-Stavanger
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Salary (Pay Basis) : 67,850.00Norwegian Krone (NOK) Monthly
Grade A.2


NCI Agency is looking for an Engineer (Information Systems) who is a flexible, highly motivated individual willing to take on challenging initiatives, capable of working both independently and with others as a team and able to follow through to deliver results.
In this roles you will be responsible for analysing, planning, and designing requirements and associated risks, as well as advising on technical solutions and mitigations.

If you have experience in the areas below, this post is ideal for you!

Role responsibilities:  

NCI Agency CIS Support Unit (CSU) Stavanger (NCST), located in Norway enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocates Area of Responsibility (AOR) and as otherwise directed.
The Service Management Branch (SMB) supports the Agency’s Demand Management (DM), Operations Centre, and Service Lines, and is responsible for liaison with all NCI Agency customers in the CSU’s AOR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AOR. SMB supports Service Lines in the implementation and improvement of service management processes. This branch directs, co-ordinates and supervises all activities of CSU’s assigned resources in support of Exercises, Operations, Plans, Requirements, Project and Service Management. SMB reports appropriate Key Performance Indicators to Service Lines on a regular basis.
Plans and Projects Section (PPS) establishes and maintains Operation Level Agreements (OLA), directives, instructions or other applicable documents with Service Line Managers in support of SLAs. This section provides technical advice to the CSU’s customers within its AOR.  It supports the technical, cost and resource assessment of emerging requirements; the development and the management of local deployment schedules, plans and projects as assigned by Service Lines; Demand Management and Service Strategy in the implementation of new and changed services; and contributes to the coherent implementation and improvement of NCI Agency Change Management. Responsible for and coordinate with the service lines the following: scheduling, planning, coordinating, delivering of exercise, allocating resources, budgeting, event and local project planning. This section engages in central projects with direct impact on the cloud based event service delivery. It also collects and prepares user requirements and converts them into technical deliverables for events. This section performs user validation and user acceptance testing as directed by Independent Verification and Validation (IV & V).

Under the direction of the Section Head Plans and Project Section, the post-holder will perform duties such as the following:
Planning and coordination of projects and exercise plans supporting all Information Systems and Services supported by CSU Stavanger;
Applies all service support processes in place, ensuring that the levels of service availability and quality are permanently met as agreed with NCI Agency customers;
Captures requirements for projects, events and exercises, translates into functional and technical requirements;
Represents CSU at conferences, if required;
Designs and implements, internally and externally driven projects, requests and events, engaging with CSUs and SLs, ensuring clarity throughout the lifespan of exercises, events and projects;
Planning and coordination of assigned exercises supported by CSU Stavanger;
Planning and coordination of delegated exercises from Operations and Exercise Service Line, acting as Officer Primary Responsible on their behalf;
Coordinates of Command, Control, Communications and Computers (C4) Support Plans and issuing of associated tasks;
Planning processes within the CSU for all exercises, events and local projects;
Develops project plans and coordinates with project stakeholders and reports on project execution and control;
Supports the development of budget and manpower estimates in support of service delivery;
Advises on the design and development of OLAs with Service Lines in support of customer SLAs;
Develops technical, cost and manpower assessments for existing and emerging requirements and engages Service Lines and CSU elements and enablers for planning and prioritisation;
Stays abreast of development in Service and Project Management methodologies/tools used by NCI Agency;
Advises on technical possibilities within the NCI Agency service portfolio, ensuring that the requirements are understood, captured and coordinated with the Service Lines to support the expected customer outcomes;
Deputize for higher grade staff, if required;
Performs other duties as may be required.
Person specification

Qualifications required:
A Master of Science (MSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience;
Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 4 years post related experience;
Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post.
Experience required

Experience in Service Delivery in a customer support focused approach;
Prior experience in project planning and coordination for CIS Service Operation;
Experience in converting operational requirements into ICT requirements.

Desirable Experience:
Prior experience of working in an international environment comprising both military and civilian elements;
ITIL foundation/intermediate training/certification and Prince2 foundation training;
Technical leadership experience;
Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation.
Business travel to NATO and national (NATO and non-NATO) facilities in addition to frequent travel to exercise planning conferences is required;
May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
Language Proficiency:
A thorough knowledge of at least one of the two NATO languages (English), both written and spoken, is essential and some knowledge of the other (French) is desirable.
NOTE:  The day to day work of the NCI Agency is conducted in the English language. 

Competencies required:

We are looking for a person who demonstrates the following behavioural competencies:

Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Planning and organizing – Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Professional Contacts:  

The post-holder liaises with the customer representatives, exercise training audience representatives, other CIS Support Units, Service Lines and NCI Agency subordinate elements.

Supervisory/Guidance Duties:

The post-holder will supervise work within the assigned functional area, managing and providing coordination and guidance to the staff as required.

Working Environment:
Normal office environment and secured areas below ground;
Potentially includes shift work;
Security Clearance Level:  NATO Secret.


NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
Renewal is in the interest of the Agency.
Staff member's desire to remain with the Agency.
The financial situation provides sufficient funding for the post held.
The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
Staff member has served the Agency with performance to the required standard as defined by the Agency,
Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan
To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

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