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Tasks

Take overall responsibility for request fulfillment/problem management

Coordinate and prepare project/service management activities, resources and information for the commencement of the project

Act as point of contact and communicate project status to all parties

Maintain communication with the client and follow up to identify areas of improvement (frequent travel)

Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures

Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)

Monitor client service on a daily basis (technical accuracy and response times)

Ensure high quality client support by using ITIL best practices

Train and support the project/service team and the vendors/third parties

Handle changes that may arise

 

Qualifications

BSc degree in Computer Science, Information Technology or relevant field

At least 3 years of experience in IT field (administrator, developer, etc)

At least 1 year of experience in project/service management

Experience in an ITSM tool

ITIL Foundation certification and/or ITIL Intermediate certification

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent communications skills in English (written and verbal)

Availability to travel abroad on a regular basis (1 week per month)

Team management skills

 

Primary Location: Greece

Annual Budget: Based to experience

Duration: Contract running for 4 years

 

Certifications needed would be offered for free and training to obtain them.

 

instrategic@gmail.com

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