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System Engineer (Hardware & Communication)

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System Engineer (Hardware & Communication)-180689
Primary Location Netherlands-The Hague
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Salary (Pay Basis) : 5,667.94Euro (EUR) Monthly
Grade A.2
This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).
The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace.
Directorate Air and Missile Defence Command and Control (AMDC2), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment, evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems.
The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related internal and contracted projects throughout their lifecycle. It provides estimation of the required effort for each project/task and staffs, plans, allocates and manages engineering resources according to agreed priorities.  ENB executes overall design responsibility to ensure and harmonize the integrity, technical coherence and interoperability across all AirC2-related based projects throughout product lifecycles (requirements, design, implementation, test support and site support) and across assigned projects. ENB also maintains close coordination with Service Strategy and other key stakeholders across the Agency for technical roadmaps and engineering matters.
We are looking for a talented System Engineer (Hardware & Communication).
Role Responsibilities
Under the direction of Head, System Engineering – In Service Support Section, you will perform duties such as the following:         
  • Maintain an in-depth knowledge of the hardware configuration items used by AMDC2 supported AirC2 systems, and internal support systems;
  • Contribute to obsolescence management of the hardware configuration items of AirC2 systems;
  • Contribute to the analysis of change proposals and consider the impact on hardware configuration items, interfaces, data/voice communications, networks and performance and estimate the time/resources needed to implement solutions to the proposal
  • Contribute to feasibility studies, prototyping and hardware platform selection;
  • Support site surveys, site installations and provide on-site support;
  • Perform hardware and communication trouble shooting for the supported AirC2 systems and internal support systems;
  • Maintain the associated hardware related artefacts such as Hardware Requirements, Hardware Architecture, Interface and Design Specifications, Hardware User Manuals, As-Build Drawings and other technical documents;
  • Evaluate new or changed system requirements and updates hardware requirements, architecture and design respectively;
  • Supervise the technical aspects of implementation, integration and testing of hardware (and firmware) modifications and the integration of new hardware into AMDC2 products or support systems as required;
  • Support the integration and testing of hardware configuration items as required;
  • Support the configuration control and status accounting of hardware configuration items;
  • Liaise with the NCI Agency Centralised Service Desk (CSD) for problem resolution and provide second-line support as required;
  • Provide technical advice on hardware requirements, architecture and design to other AMDC2 Branches;
  • Monitor the activities and performance of contractors at working level;
  • Maintain a high level of expertise in the technical areas mentioned above and stay abreast of hardware engineering;
  • Deputize for higher grade staff, if required;
  • Performs other duties as may be required
Person Specification
We are looking for candidates with a Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post.  A high school diploma or equivalent diploma of higher secondary education is also required.
Experience Required
In addition to 2 years of experience (Masters Degree) or 4 years of experience (Bachelor’s degree) in the duties related to the function of the post, we also require the following:
  • System engineering background with a very good knowledge of Communications and Automatic Data Processing;
  • Knowledge and experience in Wide Area Network technologies / infrastructures such as multi-protocol label switching time-division multiplexing;
  • Knowledge and experience in designing, building and managing hierarchical networks;
  • Experience on system debugging and on fault analysis;
  • Practical experience on creating system documentation and status reports;
The following will be considered as an advantage
  • Knowledge of, and practical experience in, administering networked systems for different operating systems and knowledge of air defence operations;
  • Knowledge and recent experience of Oracle physical hosts;
  • Experience in Cryptographic equipment;
  • Cisco certification associate level or higher;
  • Experience in storage networks (such as Storage Area Network, Network Attached Storage, IP Small Computer System InterfaceFibre ChannelFibre Channel over Ethernet);
  • Experience in Solaris/Windows Administration;
  • Proof of training in applied computer security.
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.
Competencies Required
We are looking for a person who demonstrates the following behavioural competencies:
Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.
Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices;
May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.
Language Skills
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE:  Most of the work of the NCI Agency is conducted in the English language.
Supervisory/Guidance Duties
You may give professional guidance to staff
NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency,
  • Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan. 
To learn more about NCI Agency and our work, please visit our website.
Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.
The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. 

We appreciate your patience.


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