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Database Assistant

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Database Assistant-160495
Primary Location  Belgium-Brussels
NATO Body  NATO Communications and Information Agency (NCI Agency)
Schedule  Full-time
Salary (Pay Basis)  : 4,297.62Euro (EUR) Monthly
Grade B.5
3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency.


We are looking for a Database Assistant to work in the Communications and Information Systems (CIS) Support Unit (CSU) which is currently located in Brussels, operating a centralized ICT Service Centre.  Do you have experience with giving technical support to customers and ensuring the efficient running and installation of database management systems (DBMSs) and databases (DBs) on various networks?  If so, then this could be the job for you.

The Communications and Information Systems (CIS) Support Unit (CSU) located in Brussels provides consistent, reliable and cost-effective ICT services to all users located in the NATO compound in Brussels. For this purpose it operates a centralized ICT Service Centre offering technical support services within normal business hours and on call service after hours supporting urgent operational requirements.
The Database Management Section, a group of 3 staff, is a component of this Service Centre that ensures the effective, efficient and secure installation, operation and replacement of database management systems (DBMSs) and databases (DBs) at NATO Headquarters on various networks.
Under the supervision of Head, Database Management Section the “Principal Assistant (Database Management)” will be involved in a wide range of tasks related to the installation, configuration, testing, securing, monitoring and managing of DBMSs and DBs to include resolution of 2nd level support calls.  He/she will also be required to assist in the identification of short, medium and long-term requirements and will support the preparation of specifications for and execution of future upgrades of systems under control.

Role Responsibilities:

You report to the Head, Database Management Section and be responsible for:

  • the daily operations and maintenance of the various database services and their related infrastructure;
  • the provision of second line database support to the Service Centre;
  • monitoring performance of the DBMS systems and implementation of the required measures ensuring an optimal performance and availability of the database services;
  • implementing the defined backup strategy for all database systems and the execution of tests ensuring that a valid recovery plan is in place;
  • working closely with the other sections as required when resolving incidents or planning and implementing changes to the systems;
  • assisting in defining and implementing an upgrade strategy to keep the DBMS environment current;
  • implementing required configuration changes following a formal change management process;
  • providing input regarding opportunities on how to improve the established DB baseline;
  • implementing appropriate security measures and ensuring that systems are developed adhering to business continuity standards;
  • acting as a Subject Matter Expert;
  • ensuring that all actions taken are accurately documented in accordance with the ITIL standards & procedures;
  • writing procedures and technical documentation to be shared with other CSU staff members;
  • writing, testing and using software scripts that automate repetitive work or in response to “data mining” requests;
  • responding rapidly and accurately to multiple tasks and unexpected situations under pressure with minimal supervision;
  • Performing any other related duty as necessary.

Person Specification

Education required:

You will be required to have a higher level technical education in a relevant discipline or equivalent through extensive professional experience. 

Experience required:


You should have at least 8 years recent experience with database administration activities in a large scale ICT service-oriented environment. In addition you will also have:

  • Expert knowledge of SQL server RDBMS/Reporting/Integration Services in its various versions is essential;
  • Experience with SQL Server deployments on Microsoft Clusters (availability groups – fci cluster)
  • Good knowledge of Windows technology such as Windows 2012 Server and Active Directory;
  • Strong problem solving and analytical capabilities to analyse database related problems and ability to think beyond the database space;
  • Knowledge of scripting languages (e.g. PowerShell, Perl);
  • A good awareness of access security and knowledge on security policies implementation;
  • Have a very good general knowledge of IT hardware and software;
  • Good written and verbal communication skills.
It will be considered an asset if you also have:
  • A certification relevant to database management;
  • Experience with Oracle RDBMS and Oracle middle tier solutions;
  • Experience with Oracle E-business Suite;
  • Knowledge of Oracle Hyperion technology;
  • Knowledge of basic ICT technologies, such as Active Directory, Group Policy, Antivirus, DHCP, DNS, VMWare;
  • Knowledge of Prince2 project management methodology;
  • ITIL v3 foundation certificate.


  • Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.
  • Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
  • Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Language Skills:


A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is highly desired.

NOTE: Most of the work of the NCI Agency is conducted in the English language.


NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency.
  • Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
What do we offer?
  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan.
To learn more about NCI Agency and our work, please visit our website.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after the closing date.  We appreciate your patience.


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