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Branch Head for AIS (Automated Information Systems) and CSI (CRC Systems Interface)

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Branch Head for AIS (Automated Information Systems) and CSI (CRC Systems Interface)-190289
Primary Location Turkey-Izmir
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Salary (Pay Basis) : 13,099.02Turkish Lira (TRY) Monthly
Grade A.2

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).


We are the NATO's IT Agency serving 29 nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens.


Do you have relevant experience with the maintenance of Communications and Information Systems? Do you hold certifications in Microsoft and Cisco Technologies? Do you have experience of leading a team of engineers responsible for IS engineering?


If the answer is yes, this position is ideal for you.


NATO Communications and Information Agency (NCI Agency) is looking for a Branch Head for AIS (Automated Information Systems) and CSI (CRC Systems Interface) to assume responsibility for the Service Operations Branch’s provision of services to the customer. You will be acting as the subject matter expert for all aspects of assigned IT systems and responsible for the provision of Installation, Operation, Maintenance and Administration of these systems, which includes Networking, Voice, Operating Systems, Software Applications and Cyber Services.


Role Responsibilities


This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).


NCI Agency CIS Support Unit (CSU) Izmir, enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed.


The Service Operations Branch (SOB) is responsible for providing local support to the provision of CIS services in direct support of local and remote customers in accordance with SLAs and other agreements.


Under the direction of the CSU Commander, you will perform duties such as the following:


  • Responsible for day-to-day running of the Service Operations Branch. Provides Service Operations and responsible for supporting service provision to local customer as defined in the SLA.
  • Provides effective service delivery related advice in support of operations and exercise related CIS requirements and requests;
  • Directs, coordinates, manages and executes all Service Operation activities of assigned ICT in support of all Service Lines, and engages with Agency Operations Centre and Service Lines to receive and direct tasks for level 1 and level 2 support;
  • Supports Service Management Branch in the analysis, planning and designing solutions for delivery of services in Service Operations Branch area of responsibility;
  • Contributes to in depth engineering analysis of system and services performance and failures to identify root cause of failures in support of problem management;
  • Advises on support strategies for operations and exercises; 
  • Provides effective service delivery advice in support of operations and exercises requirements and requests;
  • Responsible for installation, operation, maintenance and administration of assigned IT systems, Network, Cable, Voice and VTC equipment, all operating system, core and specific application software, and Cyber Security Services in order to provide service in accordance with SLA;
  • Contributes to Problem Management, Access Management, Event Management, Request Fulfilment, Release and Deployment, Test and Validation, Configuration Management and Change Management in support of appropriate Service Lines. Stays abreast of development in Service and Project Management methodologies/tools and technology developments relevant to the area of work;
  • Contributes to the production of Lessons Identified in the post-recovery phase of operations and exercises; 
  • Contributes to planning of circuits in support of the NATO wide Area network;
  • Contributes to creation and maintenance of Standard Operating Procedures (SOPs) throughout the CSU in support of relevant Agency Processes;
  • Support s Service Management Branch in identification and management of resources needed for  delivery of specified information and communications systems services (including data, voice, text, audio and images).Monitors performance and takes corrective action where necessary;
  • Provides appropriate status and other reports to managers and service management branch. 
  • Ensures that operational procedures and working practices are fit for purpose and current;
  • Deputize for higher grade staff, if required;
  • Performs other duties as may be required.



Person Specification


Qualifications Required


You will have a university degree, preferably equivalent to a Master’s Degree, in a relevant technical subject with substantial Information Technology; Supported by a qualification in ITIL, Version 3.

Exceptionally, the lack of a university degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post.


In addition to a university degree, it would be highly desirable if you hold:

·         Cisco Networking

·         Microsoft Technologies

·         Project Management


Experience required:


In addition to at least 2 years relevant experience, in IT, Networking and Information Systems; you will also be required to prove that you hold a solid technical background in engineering and the maintenance of communications and information systems; including pertinent training and practical experience. And demonstrable evidence in maintaining knowledge of advances in IS engineering and Service Management.


In addition to this, it would be highly desirable if you are able to display:

  • Experience in NATO CIS systems and Services;
  • Extensive experience in all phases of the Lifecycle of Information Systems aimed at achieving effective system development and deployment;
  • Experienced in supervising and leading personnel;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.
  • Experience in a CIS service organization while involving planning of service levels, service continuity and customer relations. Requirements Identification, implementation and operation of Information and Communications Technology Systems. 


Competencies Required

  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
  • Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
  • Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
  • Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
  • Entrepreneurial and Commercial Thinking - Keeps up to date with competitor information and market trends; identifies business opportunities for the organisation; maintains awareness of developments in the organisational structure and politics; demonstrates financial awareness; controls costs and thinks in terms of profit, loss and added value


Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.




Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.



What do we offer?

  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme.
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.


Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.


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