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Technician (Info Systems Administration)-190776
Primary Location  United States of America-Norfolk
NATO Body  NATO Communications and Information Agency (NCI Agency)
Schedule  Full-time
Salary (Pay Basis)  : 5,068.53US Dollar (USD) Monthly
Grade B.4

 NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways.  Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. 


 We are looking a talented Technician (Info Systems Administration) who is a flexible, highly motivated individual willing to take on challenging initiatives, capable of working both independently and with others in a team and able to follow through to deliver results. We use the latest technologies to solve challenging yet rewarding problems. Our solutions are used throughout NATO, saving lives and contributing to NATO’s success in protecting our nations.  The Technician (Info Systems Administration) is responsible for the delivery and support of local services to the Operational Network (ON) and Protected Business Network (PBN) used by NCI customers throughout North America.  If you have the relevant experience in the areas below and you enjoy working in a multicultural environment, and you want to be part of a highly skilled and motivated team, this post is ideal for you!


The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). DSO is the signature authority for Agency orders involving deployment of staff and equipment to operations and exercises and is responsible for maintaining operational situational awareness of and reporting on all Agency Communication and Information System (CIS) operations and services. DSO directs Asset Management and logistic support of all the NATO owned CIS equipment.

NCI Agency CIS Support Unit (CSU) Norfolk, is a dual-missioned unit supporting both the provision of CIS Services to HQ SACT and the provision of support and services to SACT’s capability development programme. The CIS Services provided enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR).


Role responsibilities

Under the direction of Section Head (Application Management), you will perform duties such as the following:

  • Administration of assigned systems, which may include Active Directory, VMware Server and Desktop virtualization, Windows Servers, Windows Desktops, Linux Servers, and System Centre Configuration Manager;
  • Analysis and implementation of user requirements ranging from creation of user accounts and customization of user profiles to system optimization to meet user or operational requirements;
  • Administration of data backup and restore capabilities;
  • Server and Client Hardware and Software troubleshooting, including Group Policy, DHCP, network and firewall issues, and system start up;
  • Implementing and testing new software versions;
    Providing assistance and system fault resolution to local service desk and users;
  • Write and debug PowerShell commands and scripts to automate system administration tasks;
  • Develop and maintain Standard Operating Procedures for routine system administration tasks;
  • Develop, maintain and optimize the hardware and software configuration for the assigned systems;
  • Deputize for higher grade staff, if required;
  • Perform other duties as may be required.

Person specification


Qualifications and experience required:
Vocational training at a higher level in a relevant discipline, leading to a professional, or equivalent combination of qualifications and experience – with a minimum 5 years or relevant experience.


Experience required

At least 5 years of experience in system administration of Windows and/or Linux Server environments;

Experience in system administration of large enterprise heterogeneous networks including Linux and Windows systems;


Experience in:

  • Managing enterprise networks through the use of automation tools (i.e. SCCM, LANSweeper, etc.);
  • Implementing and managing virtual/cloud environments;
  • Troubleshooting enterprise networks with focus on server technologies;
  • Building/writing scripts for system automation.

The following will be considered as an advantage:

  • Experience working in cyber security including hardening systems and following system administration security best practices;
  • Experience in Microsoft System Administration tools including Active Directory, SCCM, DHCP, DNS, and PowerShell;
  • Current knowledge of advances in Information Technology;
  • Prior experience of working in an international environment comprising both military and civilian elements;
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies required
Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Applying Expertise and Technology:  Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.
Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.



Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Language skills

A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language.


NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency;
  • Staff member's desire to remain with the Agency;
  • The financial situation provides sufficient funding for the post held;
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;
  • Staff member has served the Agency with performance to the required standard as defined by the Agency;
  • Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.


The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.


Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

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