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Enterprise Application Analyst

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Enterprise Application Analyst-190881
Primary Location  Belgium-Brussels
NATO Body  NATO International Staff (NATO IS)
Schedule  Full-time
Salary (Pay Basis)  : 4,278.35Euro (EUR) Monthly
Grade A.1/A.2

1.         SUMMARY

Within Executive management Division (EM), Information, Communication and Technology Management (ICTM) is responsible for implementing and supporting ICT systems and services at NATO Headquarters (HQ). The Application Delivery and Support (ADS) teams provide technical management, guidance, advice and resources to application related projects executed by ICTM, as well as technical support for in-service applications managed by ICTM. They also coordinate on application management issues with other ICTM providers in NATO including the NATO Communications and Information Agency (NCIA). ADS Team 1 is mainly responsible for support and development of Enterprise Information Management (EIM) related applications processing unstructured data.

The incumbent will support the existing EIM systems (on a large-scale Documentum Management solution), and actively work within an agile development environment as an xCP developer, tester and live support expert. S/He will liaise with the stakeholders to analyse, communicate and validate requirements in support of changing and/or new business needs.





The incumbent must:


·         possess a university degree in information technologies, computer sciences, or any other relevant discipline or have equivalent relevant experience;

·         have at least 2 years of experience with a combination of many, or all, of the following: business and technical requirements gathering, technical application systems design and data analysis, software configuration, documentation, acceptance testing, and user training;

·         have a minimum of 3 years of experience developing/configuring/supporting OpenText (previously EMC) Documentum xCP applications; with at least 1 year of experience in xCP 2.3;

·         have a minimum of 3 years of experience with Java development; and demonstrable experience with Documentum Foundation Classes (DFC), Documentum Foundation Services (DFS) and Representational State Transfer (REST) Services;

·         have at least 3 years of experience in implementing and supporting OpenText (previously EMC) Documentum;

·         have experience in custom-facing roles and ability to translate business needs into implemented technical solutions;

·         possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other.



The following would be considered an advantage:


·         a higher level in NATO’s official second language;

·         familiarity with/knowledge of industry-standard project management methodologies (i.e. Prince2);

·         an in-depth understanding of the concepts of Web development, IT infrastructure and technologies in general, and security/security devices in particular;

·         writing technical documents to a high standard;

·         knowledge of Microsoft SQL Server;

·         experience with the Documentum Web Development Kit (WDK) development;

·         experience with the use of automation tools Maven, Jenkins and Nexus;

·         experience with Citrix thin clients.




Expertise Development

Analyse, select, design, develop, test, implement and document various software and hardware solutions to meet existing and emerging NATO business needs using Software Development Life Cycle methodologies. Work with business analysts to identify applicable system platforms, components, solution alternatives and dependencies. Identify and set-up needed and appropriate tools, development and testing environments, and hardware platforms. Use programming expertise, COTS tools, development environments, Application programming Interfaces (APIs), etc. to develop and implement solutions to meet defined business and technical requirements, whilst using configuration management, change management and release management standards. Follow internal test guidelines to ensure required quality of all delivered solutions, including developing and executing test plans for unit/module testing, integration testing, user acceptance testing, and other types as appropriate. Based on testing results, modify systems and applications accordingly. Conduct life-cycle application support activities to include troubleshooting and issues resolution of system issues. Develop relevant expertise and attend training as appropriate. Mentor and assist other team members to enhance and develop skills and knowledge.


Project Management

Participate in project planning sessions with Project Managers, Business Analysts, Technical Analysts and other development team members to analyse business and technology requirements and outline/select the proposed technical solution.   


Information Management

Produce all required documentation for each solution/system developed or integrated to include application specifications, administrative guides, troubleshooting and support guides, and end user documentation. Work with information management and security staff to ensure that applications comply with relevant policies and procedures regarding access and use of information.   


Stakeholder Management

Work with clients and other members of the International Staff (IS), as well as NATO-internal and external partners and suppliers.  


Knowledge Management

Gather business and technical information in support of project and task planning and decisions, and document requirements. Coordinate distribution and retention of information, in alignment with ICTM and NATO HQ Information management processes.

Perform any other related duty as assigned.




The incumbent reports to the Head, Application Delivery and Support team 1. S/He works closely with the other staff members of ICTM and NCIA CSU Brussels, and in particular the NCIA CSU Brussels Service Centre, Database Support, Cyber Security and Server Management Sections. S/He coordinates and works with business application owners and other staff members within the Headquarters on incidents and issues relating to application support.

Direct reports: N/a

Indirect reports: N/a.




The incumbent must demonstrate:


·        Achievement: Works to meet standards;

·        Analytical Thinking: Sees basic relationships;

·        Clarity and Accuracy: Checks own work;

·        Conceptual Thinking: Sees patterns based on life/work experience;

·        Customer Service Orientation: Takes personal responsibility for correcting problems;

·        Empathy: Reads non-verbal cues and understands meanings;

·        Impact and Influence: Takes multiple actions to persuade;

·        Initiative: Is decisive in a time-sensitive situation;

·        Teamwork: Co-operates.    


Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract.
Contract clause applicable:
In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity.
The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract.
If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years.
Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations.
Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post.
Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates.  These circumstances are described in the IS directive on twin-graded posts.
Please note that we can only accept applications from nationals of NATO member countries.
Applications must be submitted using e-recruitment system, as applicable:
  • For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager);
  • For all other applications: www.nato.int/recruitment

Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy.
Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.
More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm)
NATO as an equal opportunities employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply.
Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.
Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with.
Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements.
The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.
The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements.
Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.


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