SPIROS SPIROS

Tasks

Take overall responsibility for request fulfillment/problem management

Coordinate and prepare project/service management activities, resources and information for the commencement of the project

Act as point of contact and communicate project status to all parties

Maintain communication with the client and follow up to identify areas of improvement (frequent travel)

Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures

Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)

Monitor client service on a daily basis (technical accuracy and response times)

Ensure high quality client support by using ITIL best practices

Train and support the project/service team and the vendors/third parties

Handle changes that may arise

Qualifications

BSc degree in Computer Science, Information Technology or relevant field

At least 3 years of experience in IT field (administrator, developer, etc)

At least 1 year of experience in project/service management

Experience in an ITSM tool

ITIL Foundation certification and/or ITIL Intermediate certification

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent communications skills in English (written and verbal)

Availability to travel abroad on a regular basis (1 week per month)

Team management skills

Primary Location: Greece

Annual Budget: Based to experience

Duration: Contract running for 4 years

Certifications needed would be offered for free and training to obtain them.

[email protected]

Tasks

Take overall responsibility for request fulfillment/problem management

Coordinate and prepare project/service management activities, resources and information for the commencement of the project

Act as point of contact and communicate project status to all parties

Maintain communication with the client and follow up to identify areas of improvement (frequent travel)

Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures

Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)

Monitor client service on a daily basis (technical accuracy and response times)

Ensure high quality client support by using ITIL best practices

Train and support the project/service team and the vendors/third parties

Handle changes that may arise

Qualifications

BSc degree in Computer Science, Information Technology or relevant field

At least 3 years of experience in IT field (administrator, developer, etc)

At least 1 year of experience in project/service management

Experience in an ITSM tool

ITIL Foundation certification and/or ITIL Intermediate certification

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent communications skills in English (written and verbal)

Availability to travel abroad on a regular basis (1 week per month)

Team management skills

Primary Location: Greece

Annual Budget: Based to experience

Duration: Contract running for 4 years

Certifications needed would be offered for free and training to obtain them.

[email protected]

Tasks

Take overall responsibility for request fulfillment/problem management

Coordinate and prepare project/service management activities, resources and information for the commencement of the project

Act as point of contact and communicate project status to all parties

Maintain communication with the client and follow up to identify areas of improvement (frequent travel)

Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures

Issue all appropriate legal paperwork (e.g. contracts and terms of agreement)

Monitor client service on a daily basis (technical accuracy and response times)

Ensure high quality client support by using ITIL best practices

Train and support the project/service team and the vendors/third parties

Handle changes that may arise

Qualifications

BSc degree in Computer Science, Information Technology or relevant field

At least 3 years of experience in IT field (administrator, developer, etc)

At least 1 year of experience in project/service management

Experience in an ITSM tool

ITIL Foundation certification and/or ITIL Intermediate certification

Solid technical background with an ability to give instructions to a non-technical audience

Customer-service oriented with a problem-solving attitude

Excellent communications skills in English (written and verbal)

Availability to travel abroad on a regular basis (1 week per month)

Team management skills

Primary Location: Greece

Annual Budget: Based to experience

Duration: Contract running for 4 years

Certifications needed would be offered for free and training to obtain them.

[email protected]

Tasks

Design, implementation, optimization and support of complex IT systems based on Windows technologies

Remote administration and maintenance on customer IT applications and infrastructure

Event/Incident Management

Problem resolution/Request Fulfillment

Consulting

Qualifications

University/College Degree in Computer Science, Information Technology or other relative discipline from a Greek or foreign institute

Deep knowledge of Windows Server Operating Systems

Implementation experience with System Center 2012 (SCVMM - SCOM - SCCM)

Deep knowledge of building and troubleshooting DNS & DHCP,  in large environments

Knowledge of Active Directory & GPOs, in large environments

Knowledge of Microsoft Exchange Server, in large environments

MS Clustering - in depth knowledge of multi-Node clustering is a plus

Scripting skills in at least one of the following: PowerShell, VB, WMI, ADSI, or Batch

Technical writing skills

Knowledge of using tools like File Monitor, Performance Monitoring, Packet Sniffing, Process Monitoring, Event Log monitoring, etc Windows Registry manipulation

Knowledge of MIM (Microsoft Identity Manager)

Very good communication skills & Customer-centric work ethics

Excellent use of English language (verbal & written)

Primary Location: Greece/Αthens

Monthly salary: According to experience

Duration: Contract running for 3 years

 [email protected]

Tasks

Design, implementation, optimization and support of complex IT systems based on Windows technologies

Remote administration and maintenance on customer IT applications and infrastructure

Event/Incident Management

Problem resolution/Request Fulfillment

Consulting

Qualifications

University/College Degree in Computer Science, Information Technology or other relative discipline from a Greek or foreign institute

Deep knowledge of Windows Server Operating Systems

Implementation experience with System Center 2012 (SCVMM - SCOM - SCCM)

Deep knowledge of building and troubleshooting DNS & DHCP,  in large environments

Knowledge of Active Directory & GPOs, in large environments

Knowledge of Microsoft Exchange Server, in large environments

MS Clustering - in depth knowledge of multi-Node clustering is a plus

Scripting skills in at least one of the following: PowerShell, VB, WMI, ADSI, or Batch

Technical writing skills

Knowledge of using tools like File Monitor, Performance Monitoring, Packet Sniffing, Process Monitoring, Event Log monitoring, etc Windows Registry manipulation

Knowledge of MIM (Microsoft Identity Manager)

Very good communication skills & Customer-centric work ethics

Excellent use of English language (verbal & written)

Primary Location: Greece/Αthens

Monthly salary: According to experience

Duration: Contract running for 3 years