afotakel

• Minimum 2 years’ experience with and in-depth knowledge of Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on Alcatel-Lucent/NOKIA Service and Service Access Routers (SR/SAR) and Cisco routers and switches;
• Experience in working in an SLA / SOP driven IT organization;
• Minimum 2+ years of experience as a technical engineer in the Wireless Communications Industry in IEEE 802.11 standards;
• Intermediate knowledge in optical transport systems;
• Intermediate knowledge in authentication technologies;
• Fundamental knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc.), MPLS and routing protocols such as OSPF, BGP4;
• Knowledge of and experience with test plan creation, utilization, and results reporting for systems testing;
• Experience in CIS engineering and in the management of CIS systems.

• Demonstrable evidence in maintaining knowledge of advances in Information Technology;
• Proven success as an operational and technical team lead;
• Familiarity with military telecommunications and information systems;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency,
• Staff member's deployability to operational theatre.

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

Formal ITIL Certification in the Service Transition and Continued Service Improvement will be considered as asset.

Experience Required

• Latest Virtualization Technologies and Operating Systems.
• Implementation and troubleshooting Infrastructure Failover Clusters (VMware and Microsoft);
• Latest Server, Storage, Client and Infrastructure Networking hardware technologies;
• Antivirus Management Systems (i.e. McAfee ePolicy Orchestrator);
• Enterprise Systems Management services, methods and tools (i.e. SCOM, SCCM, SCVMM).

You will nee to prove:

• Experience in various areas of Software Engineering including some of the following;
  • Email and collaboration services technologies (e.g. MS Exchange and Skype for Business);
  • Configuration management practices and tools.
• Knowledge of ITIL IT service management model;
• Experience and applied knowledge of Service Transition.

• Project Management Concepts and Methodologies (PRINCE2 etc.);
• Experience from working in a service provisioning organization;
• Experience with at least two of the following:

•  
• Knowledge of NATO responsibilities and organization. 

At least one year experience and/or knowledge supported by professional certification in the implementation and administration of COTS products such as MS Windows Server, Linux, Oracle, MS SQL, VMware, MS Hyper-V, MS SharePoint, MS Active Directory and Active Directory Federation Services, MS Exchange, MS Skype for Business, Client OS (Windows, OSX, iOS, Android etc.) will be considered as asset.

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

The NCI Agency has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

• Monitor the market to maintain and gain knowledge and understanding of currently emerging technologies.
• Analyse and identify new and emerging hardware and software technologies and products specifically in the areas of Commercial Off-the-Shelf (COTS).
• Assess the relevance and potential value to AMDC2’s maintained systems and internal support system of new and emerging technologies, perform a cost/benefit analysis and propose further actions.
• Advise and support the Project Managers regarding the transition of AMDC2 capabilities to In Service Support (ISS) (installing systems, fielding of updates etc.)
• Coordinate related transition activities with AMDC2 and stakeholders.
• Coordinate, define and maintain the COTS policies for AirC2 ISS.
• Monitor the implementation of the COTS policies in AMDC2.
• Support the definition of medium and long-term technology strategies.
• Attend, as directed, meetings of tasking committees and other forums where technology strategies are discussed at technical expert level.
• Maintain a high level of expertise in the areas above and stay abreast of related best practices.

Person Specification

Master of Science (MSc) degree or Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, extensive and progressive expertise in the duties related to the function of the post or progressive managerial experience in fields directly related to the function of the post.

Along with 5 years of experience (Masters degree) or 7 years of experience (Bachelors Degree) we also require the following:

• Recent experience in system engineering and integration engineering of large-scale distributed software intensive transaction processing or management support systems (like information management, decision support systems etc.).
• General up-to-date knowledge of computer system architectures, virtualization, service oriented architectures and technologies, client/server, LAN/WAN and Network concepts, programming techniques, Data Base Management Systems (DBMS) and Data Management concepts.
• Experience in the (architectural) design of large-scale distributed software-intensive transaction processing or management support systems (like management information-, decision support systems, etc).

• Experience in cost modelling and cost/benefit analysis;
• Knowledge of system life cycle management;
• The ability and experience to brief international audiences;
• Experience of working in an international environment and/or within a multi-national organization;
• Experience in risk management;
• Experience in the development and maintenance of large-scale real-time systems.

• A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
• NOTE:  Most of the work of the NCI Agency is conducted in the English language.

• Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Formulating Strategies and Concepts - Works strategically to realise organisational goals; sets and develops strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation.

• You will be required to undertake operation deployments and/or TDY assignments both within and without NATO's boundaries.

Supervisory/Guidance Duties:

You may supervise, administer and give professional guidance to staff, as required.

Contract

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency,
• Staff member's deployability to operational theatre.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. 

The NCI Agency is currently seeking a talented Principal Technician (Systems, CIS Security) to assists with provision of information security oversight of all CES Managed CIS and networks within the Agency, both for internal operations and for the Agency’s customer-funded Networks, Programme of Work, and ensures adequate level of systems/data protection in accordance with NATO Security policies and directives.

If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you.

Role Responsibilities

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).

The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

Core Enterprise Services (CES) are accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers.

Under the direction of Head, CES CIS Security Office you will perform duties such as the following:

• Supports Head, CES CIS Security Office in producing security accreditation paperwork;
• Monitors correct handling of Electronic Storage Media through ePO and CMDB, and follows up on incidents;
• Assists Head, CES CIS Security office in conducting remediation activities;
• Provides expert knowledge and skills to maintain integrity of NCI Agency’s operational business networks, ensuring secure operations in a globally networked and highly mobile environment;
• Responsible for implementing adequate level of information security posture to CES systems;
• Process equipment, ancillary and software requests in order to balance operational need and operational security;
• Assists with provision of information security oversight of all CES Managed CIS and networks within the Agency, both for internal operations and for the Agency’s customer-funded  Networks, Programme of Work, and ensures adequate level of systems/data protection in accordance with NATO  Security policies and directives;
• Coordinates with systems and network administrators in support of security architecture requirements;
• Produces reporting on security-related Key Performance Indicators, to ensure full visibility of overall NCIA Information Security posture as a part of the CSSL service delivery and cyber hygiene programmes;
• Conducts NCIRC Tier 3-level internal vulnerability assessment testing on CES systems, and provides associated internal reporting to CSSL and Service Owners;
• Plan, deploy, and configure a variety of hardware, software, and security products;
• Provide feedback, advice and guidance to CSSL and senior CES management in areas of enterprise architecture, NATO security accreditation activities, procurement, as well as training and awareness programmes for CES personnel;
• Delivers CIS Security awareness presentations;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.                      

Experience Required

In addition to at least 8 years of relevant experience, you will be required to prove:

• Extensive experience with system security, security architecture, network security, risk management, vulnerability assessment and incident handling;

• Extensive working experience with CIS security implementation with respect to: network technologies, Firewalls, Virtual Private Networks, Intrusion Detection and Forensic Appliances;

• Experience with WLAN technologies and endpoint security of mobile devices, such as: Laptops, IOS, tablets and smartphones.

It is considered desirable for you to have:

• Vulnerability assessment team member/leader;
• Good knowledge and working experience of Public Key Infrastructure;
• Knowledge of SCADA systems and experience in SCADA vulnerability assessments;
• Good knowledge and working experience of Microsoft Windows Operating Systems (Server 2012/2016 Windows7/Windows10);
• Excellent knowledge of, and experience in using common security tools Nessus, NMAP, ePO, etc;
• Knowledge of common MS and Linux updating and patching systems;
• Knowledge of common IT security frameworks and governance models;
• Knowledge of CVSS V2 and V3;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role.

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

Travel

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Contract

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: 

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency.
• Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

Education allowance for children (where appropriate) and an excellent private health insurance scheme.

Generous annual leave and home leave (if eligible).

Retirement Pension Plan. 

To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency.

We are looking for a talented Senior Technician who will be responsible to provide 2nd line MDM system administration support for all Agency locations, with specific reference to mobile users; ensure end-user satisfaction is achieved in timely fashion.

If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you.

This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO).

The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

The Core Enterprise Services (CES) is accountable to the Directorate Infrastructure Services (DIS) for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers.

All services under the responsibility of the CES Service Line are under the responsibility of the Service Line Chief who is the Service Owner (SO). They are grouped around several service areas, with Workplace Service Area (WPS) being one of these, under responsibility of the Service Area Owner. The services assigned to the SAO are, within each Service Area, further allocated to Service Delivery Managers who report to the SAO.

Role Responsibilities

Under the direction of Service Delivery Manager, you will perform duties such as the following:

• Install, maintain and operate full range of computing, printing and network devices required to deliver systems and services for customer office automation;

• Install and configure for use, COTS software on networked and standalone workstations;

• Configure local server software and configure special peripheral devices;

• Execute support requests, work orders and other tasks;

• Contribute to IT Security compliance and remediation;

• Contribute to incident, change, configuration and asset management processes through ITSM toolkit;

• Take care of maintenance of assigned material and coordinate activities for the logistical support, distribution and configuration of devices connected to NATO networks;

• Provide 2^nd line MDM system administration support for all Agency locations, with specific reference to mobile users; ensure end-user satisfaction is achieved in timely fashion;

• Remain up-to-date in modern IT technology and trends from an end-user perspective enabling state-of-the-art support to customer community;

• Deputize for higher grade staff, if required;

• Performs other duties as may be required.

   

  Person Specification

   

  Qualifications Required

  We are looking for candidates with a vocational training at higher level in a relevant discipline, or equivalent or Diploma of secondary education – with a minimum 5 years of relevant experience.

   

  Experience Required

  In addition to the minimum relevant experience required, you will need to prove:

• Extensive experience, related to IT system administrator functions;

• Excellent IT troubleshooting skills;

• Detailed knowledge and working experience of Microsoft Windows Server Systems; detailed  knowledge of TCP/lP and directory services such as Active Directory, DNS and DHCP;

• Detailed knowledge and working experience of Client Operating Systems;

• Good knowledge and working experience of VDI Solutions;

• Service minded attitude with a strong interest in working directly with users.

   

  The following will be considered as an advantage:

• Knowledge and experience of Microsoft Active directory and GPOs;

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).

Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems.

Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

Travel

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Contract

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

• Renewal is in the interest of the Agency;
• Staff member's desire to remain with the Agency;
• The financial situation provides sufficient funding for the post held;
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;
• Staff member has served the Agency with performance to the required standard as defined by the Agency;
• Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. 

The NCI Agency is currently seeking a talented Principal Technician to provide  2nd and 3rd line IT Service Desk remotely or on site for client devices such as work stations, laptops, and smart phones. 

If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you.

Role Responsibilities

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).

The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

Core Enterprise Services (CES) are accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers.

 All services under the responsibility of the CES Service Line are under the responsibility of the Service Line Chief who is the Service Owner (SO). They are grouped around several service areas, with Workplace Service Area (WPS) being one of these, under responsibility of the Service Area Owner. The services assigned to the SAO are, within each Service Area, further allocated to Service Delivery managers who report to the SAO.

Under the direction of the Service Delivery Manager (SDM), the incumbent will perform duties such as the following:

• Responsible for daily technical support and operation of the assigned service under responsibility of the SDM.

• Ensure, through close collaboration and coordination with internal and external customers, that the Agency’s Client IT services meet the end user’s requirements;

• Provide 2nd and 3rd line IT Service Desk remotely or on site for client devices such as work stations, laptops, and smart phones.  Support; obtain and evaluate customer feedback and provide inputs fortechnical enhancements and new features in the interest of Core Enterprise Services and the Agency;

• Generate availability reports and statistics to ensure full service provisioning visibility. Advise management on corrective action required to correct detected weaknesses in system performance or availability;

• Create and provide presentations to customers and stakeholders, and conduct training;

• Research, test, and assist with the procurement of new client hardware (mostly laptops, tablets, and smart phones);

• Lead small teams of technicians, local or at other NATO locations, to address and fix Client IT related problems with users and customers;

• Test and deploy client patches, software upgrades, and test new applications;

• Support and maintain end point protection on client devices and their infrastructure;

• Deputize for higher grade staff, if required;

• Performs other duties as may be required.  

Person Specification

Experience Required

In addition to at least 8 years of relevant experience, you will be required to prove:

• Extensive IT experience; whether maintaining, configuring and operating servers and storage, or providing various levels of IT support (Microsoft based) whilst working at a Service Desk on site or remotely;

• Proven experience in successfully interacting with customers; in order to sell IT services, solving customer complaints, and negotiating disputes;

• Evidence of a service minded attitude, with a strong interest in working directly with users and customers;

• Proven ability to communicate effectively, both orally and in writing, with experience in providing oral presentations.

• Good knowledge and working experience of Microsoft Windows Server 2012, 2012 R2, Exchange 2013 and Active Directory;

• Good knowledge and working experience with Enterprise Mobility Management platforms;

• Past experience of procuring hardware and making recommendations to management on future purchases;

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

 Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility

Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

Travel

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Contract

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: 

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency.
• Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan. 

To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

The NATO CIS Group is looking for an Engineer (Incident Response) to serve as the primary point of contact and subject matter expert on the issues related to Cyber Defence Incident Response; that is, the immediate and long-term actions related to a cyber-attack on the deployed network. The post requires frequent travel and lengthy participations in out-of-area deployments for operations and exercises.

GENERAL BACKGROUND:

The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises.  The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organization (NATO).

POST DESCRIPTION:

Location: Casteau/Mons, 60 Km south of Brussels (Belgium)

Division: J2/J6 Division

POST CONTEXT/POST SUMMARY

The J2/6 Division is the technical coordination authority for Deployable Communication Information Systems and is responsible for the operational integration, coordination, direction and provision of required technical services for the NATO Communications Information Systems Group and NATO Signal Battalions.

The Information Assurance and Cyber Defence (IACD) Branch is responsible for all aspects of NATO Communications Information Systems Group organizational security and Deployable Communications Information Systems Information Assurance, to include the planning, coordination and operational integration of Defensive Cyberspace Operations and Cyberspace Intelligence.

The Defensive Cyberspace Operations (DCO) Section is responsible for planning, preparing, and executing all lifecycle management activities of Deployable Communication Information Systems (DCIS) Cyberspace Defence, and providing guidance and coordinating Defensive Cyberspace Operations (DCO) operational integration to the NATO Signal Battalions.

PRINCIPAL DUTIES

The incumbent's duties are:

1. Responsible to the NCISG J2/6 IACD Branch DCO Section Head for functional subject matter expertise, engineering, and management of DCIS Incident Response.

2. NCISG CD Subject Matter Expert of DCIS network monitoring, intrusion detection, incident response and consequence management.

3. Develops and maintains NCISG processes and procedures in functional areas of expertise and coordinates within the HQ and subordinate units to ensure compliance.

4. Interfaces with NCIA and NCISG subordinate units to ensure resilience of the DCIS CD capabilities in accordance to the Minimum Military and FMN requirements.

5. Assists in translating the ACO Operational Requirements into CD related directives and guidance documents and develop internal NCISG procedures.

6. Supports the provision of CD services to operations and exercises.

7. Provides engineering support to CD Situational Awareness and Consequence Management for NATO operations and exercises.

8. Engineers and recommends CD architectural & procedural modifications to assist in mitigating risks & vulnerabilities identified during Threat Modelling, Penetration Testing, and in support of Incident and Vulnerability Management findings.

9. Manages DCIS security incident responses in coordination with other partner organizations to counteract malicious activities detected on federated networks, and responds to security incidents when required.

10. May be required to perform as the Incident Response Engineer within the Signal Support Group (SSG) Deployed Network Operations Centre (DNOC) at deployed locations.

SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES

Mandatory Deployment Post.  The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries.  Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice.  For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.

May be required to participate in NATO policy and publication maintenance and contribute to capability development processes in functional areas of expertise.

May be required to augment the NCISG DCC or SSG DNOC in support of NATO operations and exercises.

The work is normally performed in a Normal NATO office working environment.

Normal Working Conditions apply.

The risk of injury is categorized as: No Risk.

ESSENTIAL QUALIFICATIONS

A.        Professional/Experience

1. At least 2 years of recent experience in incident response, intrusion analysis, network and endpoint security.

2. Minimum 2 years of experience in the operation and integration of CD capabilities including intrusion detection and prevention systems (IDS/IPS), boundary protection systems (BPS) and security information and event management systems (SIEM).

3. Minimum 2 years of experience in the engineering and implementation of distributed Cyber Defence (CD) solutions.

4. Minimum 2 years of experience in correlating different types of events in order to identify a wide variety of cyberspace attacks.

5. Proven experience in the development of CIS Security Standard Operating Procedures and technical guidance.

6. Proven experience of leading small teams and influencing others.

B.        Education/Training

University Degree in computer science, engineering disciplines, statistics or similar numerate discipline, operations research., information security or related discipline  and 2 years function related experience, or Higher Secondary education and completed advanced vocational training  in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience.

Advanced certification in Incident Response (GCIA, GCIH or equivalent from another organization).

C.        Language

English - SLP 3333 (Listening, Speaking, Reading and Writing)

NOTE: The work both oral and written in this post and in this Headquarters is conducted mainly in English.

DESIRABLE QUALIFICATIONS

A.        Professional Experience

1. Knowledge of NATO CIS concepts, security policies and architectures.

2. Experience in secure network architecture design.

3. Proven experience administering and securing Microsoft Windows-based client and server systems.

4. Extensive experience administering Unix and Linux-based systems.

5. Experience in virtualization technologies, preferably from VMWare.

6. Work experience in Security Operations Centers.

7. Experience with enterprise endpoint protection management suites, preferably from McAfee.

8. Experience with industry standard SIEM solutions, preferably Splunk Enterprise Security.

9. Experience of mentoring junior analysts/technicians.

    

B.        Education/Training

1. University Degree in Information Technology or related discipline at a nationally recognized university and 2 years of function-related experience (Cyber Defense Incident Response).

2. Advanced certification in Cyberspace Operations (GMON, GCED or equivalent).

3. Cyber Defence NATO CIS Security Officer (INFOSEC Version 2.0) (CCC-ET-32256) provided by NATO - Communications and Information Systems School (NCISS).

4. Cyber Defence NATO COMPUSEC Level 1 (CCC-ET-32285) provided by NATO - Communications and Information Systems School (NCISS).

ATTRIBUTES/COMPETENCIES

A.        Personal Attributes

The incumbent will need to display a high degree of initiative, professionalism and engineering expertise in performance of his/her duties. The rapidly changing NATO environment and increasingly constrained resource situation creates a requirement to solve numerous complex problems and challenges, which shall require the incumbent to draw upon a comprehensive ability to quickly reason, analyze, act with persuasion and diplomacy. Requires a high degree of tact and perseverance to ensure that technically sound decisions are made in a timely manner in reaction to current events. The incumbent must be able to use own initiative with minimal supervision and be able to lead a small functional team, both physical and virtual, in order to implement and manage effective and timely responses to DCIS cyber-attacks.

The incumbent will be required to maintain an adequate degree of physical fitness to comply with NATO deployability requirements.

He/she needs a high level of organizational, coordination and communication skills.

B.        Managerial Responsibilities

The incumbent serves as the primary point of contact and subject matter expert on the issues related to Cyber Defense Incident Response; that is, the immediate and long-term actions related to a cyber-attack on the deployed network.  As such, the incumbent develops and implements cyber-attack response strategies and procedures and is responsible for the coordination, immediate implementation and maintenance of these strategies and procedures by the NATO Signal Battalion Cyber Defence technicians.

May be required to fill the position of Signals Support Group / Deployed Network Operations Center (SSG DNOC) CD Cell Head.

C.        Professional Contacts

Regular professional contacts with others inside and/or outside immediate organization on functional matters.  Solicits/provides information and assessments/advice in functional area of expertise within the organization.  Present and support coordinated NCISG viewpoints and decisions regarding their functional area of expertise to others outside the organization.

D.        Contribution to Objectives

Work involves the provision of information, analysis, and engineering technical solutions in response to cyber-attacks on the DCIS network provided by the organization, compelling others within the organization to action within the Signal Support Group / Deployed Network Operations Center (SSG/DNOC).  The incumbent is the lead in responding to a cyber-attack on the deployed network and will commit the Cyber Defence functional area of NCISG to numerous courses of action in defense of the network, affecting NCISG’s mission accomplishment in DCIS provision.

This post reports to OCG CXOD 0010 - Section Head (Defensive Cyberspace Operations) - A-3.

E.        Supervisory Responsibilities

There are no reporting responsibilities.

REMARKS:

This job is advertised for recruitment purposes in anticipation of formal authorization to offer a contract to the selected candidate. If authorization to offer a contract is not obtained, the selection process will be cancelled with no further obligation to the applicants.

The candidature of NICs who are redundant / unplaced from NCS-A will be given priority consideration provided their CHRM notifies SHAPE Recruitment Section by not later than the vacancy’s closing date.

Test and interviews for this post are expected to be held at SHAPE, Belgium on 16 and 17 Sept 2019.

Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract. 

Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en).  Applications submitted by other means (e.g. mail, e-mail, fax, etc.) are not accepted. 

NTAP allows adding attachments.  A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment.

Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely.  Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English (preferably) or in French.

Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications.

Current and past civilians working for NATO or any Coordinated Organization, shall indicate their last grade and step held (next to job title), and specify the name of employing NATO body or Coordinated Organization.

Remarks:

A)          Only nationals from the 29 NATO member states can apply for vacancies at SHAPE. 

          Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.  

C)          Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date.

D)          Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.

The NATO CIS Group is looking for an Engineer (Vulnerability Analysis) to serve as the NCISG Cyber Defence (CD) Subject Matter Expert responsible for vulnerability management and engineering preventive CD capabilities for the Deployable CIS (DCIS). The post requires frequent travel and lengthy participations in out-of-area deployments for operations and exercises.

The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises.  The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organization (NATO).

POST DESCRIPTION:

Location: Casteau/Mons, 60 Km south of Brussels (Belgium)

Division: J2/J6 Division

POST CONTEXT/POST SUMMARY

The J2/6 Division is the technical coordination authority for Deployable Communication Information Systems and is responsible for the operational integration, coordination, direction and provision of required technical services for the NATO Communications Information Systems Group and NATO Signal Battalions.

The Information Assurance and Cyber Defense (IACD) Branch is responsible for all aspects of NATO Communications Information Systems Group organizational security and Deployable Communications Information Systems (DCIS) Information Assurance, to include the planning, coordination and operational integration of Defensive Cyberspace Operations and Cyberspace Intelligence.

The Defensive Cyberspace Operations (DCO) Section is responsible for planning, preparing, and executing all lifecycle management activities of Deployable Communication Information Systems Cyberspace Defence, and providing guidance and coordinating Defensive Cyberspace Operations operational integration to the NATO Signal Battalions.

PRINCIPAL DUTIES

The incumbent's duties are:

1. Is responsible to the NCISG J2/6 Information Assurance and Cyber Defence (IACD) DCO Section Head for DCIS Vulnerability Management.

2. NCISG CD Subject Matter Expert responsible for vulnerability management and engineering preventive CD capabilities for DCIS.

3. Interfaces with NCIA and NCISG subordinate units to ensure resilience of the DCIS CD capabilities in accordance with the Organization’s requirements.

4. Assists in translating the ACO Operational Requirements into DCIS CD related directives and guidance documents and develop internal NCISG procedures.

5. Supports the provision of CD services to operations and exercises.

6. Provides Engineering support to DCIS CD Situational Awareness and Consequence Management for NATO Operations and exercises.

7. Engineers and recommends CD architectural & procedural modifications to assist in mitigating risks & vulnerabilities identified during Threat Modelling, Penetration Testing, and in support of Incident and Vulnerability Management findings.

8. Manages the NCISG responses to identified vulnerabilities in coordination with other partner organizations to prevent malicious activities from affecting federated networks and responds to vulnerabilities when required.

9. Develops and maintains processes and procedures in areas of functional expertise and coordinates within NCISG HQ and with subordinate units to ensure compliance.

10. Writes detailed problem reports, assessment plan documents and mitigation recommendations as needed.

SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES

Mandatory Deployment Post.  The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries.  Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice.  For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.

May be required to participate in NATO policy and publication maintenance and capability development in functional areas of expertise.

May be required to augment the NCISG DCC or SSG DNOC providing cyberspace vulnerability engineering support to NATO operations and exercises.

The work is normally performed in a Normal NATO office working environment.

Normal Working Conditions apply.

The risk of injury is categorized as: No Risk.

ESSENTIAL QUALIFICATIONS

A.        Professional/Experience

1. Minimum 2 years of recent experience in vulnerability management and remediation.

2. Minimum 2 years of experience in the implementation of distributed vulnerability assessment solutions.

3. Minimum 1 year in identifying vulnerabilities in web-based applications and databases.

4. Experience in the development of CIS Security Standard Operating Procedures and technical guidance.

5. Experience with Cyberspace Threats and the implementation of mitigation techniques.

6. Experience in mentoring junior analysts/technicians.

B.        Education/Training

University Degree in computer science, engineering disciplines, statistics or similar numerate discipline, operations research or related discipline and 2 years function related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience.

Advanced certification in auditing or vulnerability assessment (GSNA, CISA or equivalent from another organization).

C.        Language

English - SLP 3333 (Listening, Speaking, Reading and Writing)

NOTE: The work both oral and written in this post and in this Headquarters is conducted mainly in English.

DESIRABLE QUALIFICATIONS

A.        Professional Experience

1. Knowledge of NATO CIS concepts, security policies and architectures.

2. Experience in secure network architecture design.

3. Extensive experience administering and securing Microsoft Windows-based client and server systems.

4. Experience administering Unix and Linux-based systems.

5. Experience in virtualization technologies, preferably from VMWare.

6. Experience with online Vulnerability Assessment tools, preferably Tenable Nessus Manager or Tenable Security Center.

7. Experience with enterprise endpoint protection management suites, preferably from McAfee.

8. Work experience in Security Operations Centers.

9. Proven experience of leading small teams and influencing others.

    

B.        Education/Training

1. University Degree in Information Technology or related discipline at a nationally recognized university and 2 years of function-related experience.

2. Advanced certification in preventive security measures (GCCC or equivalent).

3. Cyber Defence NATO COMPUSEC Level 1 (CCC-ET-32285) provided by NATO - Communications and Information Systems School (NCISS) or equivalent.

4. Network Vulnerability Assessment & Risk Mitigation Course (COP-CD-31370) provided by NATO - School Oberammergau (NSO) or equivalent.

ATTRIBUTES/COMPETENCIES

A.        Personal Attributes

The incumbent will need to display a high degree of initiative, professionalism and engineering expertise in performance of his/her duties. The rapidly changing NATO environment and increasingly constrained resource situation creates a requirement to solve numerous complex problems and challenges, which shall require the incumbent to draw upon a comprehensive ability to quickly reason, analyze, act with persuasion and diplomacy. He/she requires a high degree of tact and perseverance to ensure that technically sound decisions are made in a timely manner in reaction to current events. The incumbent must be able to use own initiative with minimal supervision and be able to lead a small functional team, both physical and virtual, in order to implement, manage, and maintain strategies and procedures to timely reduce and prevent network vulnerabilities.

The incumbent will be required to maintain an adequate degree of physical fitness to comply with NATO deployability requirements.

He/she needs to possess a high level of organizational, coordination and communication skills.

B.        Managerial Responsibilities

The incumbent serves as the primary point of contact and subject matter expert on the issues related to Cyber Defense vulnerabilities; that is, the immediate and long-term actions related to identifying and correcting network areas vulnerable to cyber-attack on the deployed network.  As such, the incumbent develops and implements cyber-attack defense strategies and procedures and is responsible for the coordination, immediate implementation and maintenance of these strategies and procedures by the NATO Signal Battalion Cyber Defence technicians.

May be required to fill the position of Signals Support Group / Deployed Network Operations Center (SSG DNOC) CD Cell Head.

C.        Professional Contacts

Regular professional contacts with others inside and/or outside immediate organization on functional matters.  Solicits/provides information and assessments/advice in functional area of expertise within the organization.  Present and support coordinated NCISG viewpoints and decisions regarding functional area of expertise to others outside the organization.

D.        Contribution to Objectives

Work involves the provision of information, analysis, and engineering technical solutions for the Defence of the DCIS network provided by the organization, compelling others within the organization to action within the SSG/DNOC. The incumbent is the lead in assessing the potential cyber-attack vulnerabilities of a deployed network and will commit the Cyber Defence functional area of NCISG to numerous courses of action in defense of the network, affecting NCISG’s mission accomplishment in DCIS provision.

This post reports to OCG CXOD 0010 - Section Head (Defensive Cyberspace Operations) - A-3. 

E.        Supervisory Responsibilities

There are no reporting responsibilities.

REMARKS:

This job is advertised for recruitment purposes in anticipation of formal authorization to offer a contract to the selected candidate. If authorization to offer a contract is not obtained, the selection process will be cancelled with no further obligation to the applicants.

The candidature of NICs who are redundant / unplaced from NCS-A will be given priority consideration provided their CHRM notifies SHAPE Recruitment Section by not later than the vacancy’s closing date.

Test and interviews for this post are expected to be held at SHAPE, Belgium on 16 and 17 September 2019.

Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract.

Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/2/jobsearch.ftl?lang-en).  Applications submitted by other means (e.g. mail, e-mail, fax, etc.) are not accepted. 

NTAP allows adding attachments.  A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment.

Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely.  Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English (preferably) or in French.

Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications.

Current and past civilians working for NATO or any Coordinated Organization, shall indicate their last grade and step held (next to job title), and specify the name of employing NATO body or Coordinated Organization.

Remarks:

A)          Only nationals from the 29 NATO member states can apply for vacancies at SHAPE. 

          Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.  

C)          Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date.

D)        Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.

• Engineer overall responsible for the delivery of Applications, Functional Services, and Server and Database Management services, to meet customer requirements in the AOR.
• Responsible for the installation, operation, management and maintenance of assigned Functional Systems, Servers, Databases and other Applications. Stays abreast of latest developments in these areas.
• Responsible for applications and data integrity. Supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans.
• Responsible for assigned aspects of Service lifecycle.
• Analyses plans, designs, requirements, and associated risks, advises on technical solutions and mitigations.
• Manages support to development of operations and exercises plans, directs the support to related local CIS Service provision during execution phase of these plans.
• Documents design and configuration of assigned applications and the required operating procedures.
• Implements procedures, tools and techniques for monitoring and managing the performance of applications and provides reports as required.
• Provides Application Management support to the software applications and tools used by customers in the AOR and defined in the SLA.
• Responds to user’s requests for assistance and takes appropriate action to solve database related problems occurring on the local systems.
• Maintains and monitors database systems and supports associated tools.
• Advises on and supports day-to-day operation, control and monitoring of Mission Dedicated Systems (MDS).
• Initiates and maintains liaison with other CSU internal units, Service Lines and other technical organisations.
• Investigates, defines and resolves complex technical issues.
• Provides engineering and technical advice, and implementation guidance to the senior management.
• Advises on and assists the development of standards, methods and tools.
• Ensures effective and efficient use of assigned resources.
• Applies situational leadership (directing, coaching, supporting or delegating) as required.
• Plans and manages implementation of assigned project work packages.
• Performs other duties as may be required.

• A minimum of 2 years experience in database operations.
• General background in engineering and maintenance of Communications and Information Systems (CIS) including pertinent training and practical experience.
• Demonstrable evidence in maintaining knowledge of advances in Information System (IS) engineering and Service Management.
• Knowledge of SQL Scripting and common database packages as well as Network Operating Systems.
• Experience in system administration of common operating systems.
• Technical knowledge on wide area networks (WAN) and local area networks (LAN).
• Knowledge of Active Directory services and Group Policies.
• Experience in Microsoft SharePoint Portal administration and troubleshooting.
• Experience in IT systems virtualization, VMware infrastructure support (ESXi/vSphere).

• Knowledge of NATO CIS Systems, Services, Policies, Procedures and Organization.
• Knowledge of project development for CIS in NATO, specifically Capability Packages (CP).
• ITIL Foundation certificate.
• Advanced ITIL Certification (Practitioner, Intermediate, Expert or Master) in an area related to Service Management.
• Certification in a formal Project Management methodology (Prince2, PMP, etc.).
• Prior experience of working in an international environment comprising both military and civilian elements.

• Renewal is in the interest of the Agency;
• Staff member's desire to remain with the Agency;
• The financial situation provides sufficient funding for the post held;
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;
• Staff member has served the Agency with performance to the required standard as defined by the Agency;
• Staff member's deployability to operational theatre.

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency.

We are looking for a talented Engineer (Systems) who will be responsible for design, deploying and troubleshooting of enterprise directory synchronization service; including associated interfaces, databases and security capabilities. Providing expert advice throughout all phases of new projects from estimating to execution.

If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you.

This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO).

The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

The Core Enterprise Services (CES) Chief is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers.

The Communication and Collaboration Services (CCS) Branch provides functionality to support the exchange of messages, independent of the message format and content, by utilising a range of interoperable capabilities, based on commercial standards that are secure and fulfil NATO and Coalition operational requirements.

Role Responsibilities

Under the direction of Service Delivery Manager, the incumbent will perform duties such as the following:

• Responsible for design, deploying and troubleshooting of enterprise directory synchronization service; including associated interfaces, databases and security capabilities. Providing expert advice throughout all phases of new projects from estimating to execution;

• Day-to-day administration and monitoring of NATO’s centralized directory synchronization infrastructure;

• Installation, configuration and de-commissioning of Microsoft Indentity Manager and related interfaces;

• 2nd/3rd level support; troubleshooting, evaluating and responding to incidents and service request.s Supporting system administrators NATO-wide, with ability to set priorities without requiring direction;

• Design of solutions including; server/system scalability, availability, disaster recovery, monitoring, and security;

• Evaluation existing systems to determine effectiveness and suggest changes to meet business and agreed Key Performance Indicators;

• Troubleshoot and solve complex identity challenges in multi-forest environments;

• Analysis of risks and proactively report problems and suggest solutions;

• Maintenance and up-to-date knowledge of supporting documentation such as Standard Operating Procedures/Instructions and Reference Manuals;

• Creation and improvement of departmental policies and procedures;

• Attend change and problem management meetings as required;

• Deputize for higher grade staff, if required;

• Performs other duties as may be required.

Person Specification

Qualifications Required

A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline such as Computer Sciences, with 2 years post-related experience;

Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject such as Computer Sciences, with 4 years post-related experience;

Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;

Experience Required

In addition to the minimum relevant experience required, you will need to prove:

• Demonstrated experience in Microsoft Identity Manager (MIM), with particular emphasis on the Synchronisation engine in a large multi-forest environment;

• At least 2 years’ experience of working in an Enterprise environment installing and maintaining Directory Synchronisation Services;

• Programming experience in Microsoft PowerShell & VBscript;

• Demonstrated experience of Microsoft Exchange Server 2010/2013/2016 and Microsoft SQL Server management;

• At least 2 years’ experience in maintaining Microsoft Active Directory in large multi-forest environments;

• Good written and verbal communication skills, with ability to effectively communicate and display service performance and improvement plans;

• Ability to handle and prioritize multiple assignments;

• Ability to interact with internal and external personnel at all organizational levels.

The following will be considered as an advantage:

• Awareness of latest industry technology trends and applications;

• Working knowledge of ITIL processes and procedures;

• Sound knowledge of Project Management industry standards (Prince2, PMP);

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required

Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

Travel

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices.

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Contract

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

• Renewal is in the interest of the Agency;

• Staff member's desire to remain with the Agency;

• The financial situation provides sufficient funding for the post held;

• The skills, competencies and behaviors, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;

• Staff member has served the Agency with performance to the required standard as defined by the Agency;

• Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme.

• Generous annual leave and home leave (if eligible).

• Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

1. SUMMARY

• Support BICES ISR networking and communications requirements: installation, integration, programming, operations and maintenance of ISR services within the BGX with regards to networking, Internet Protocol (IP) management, overseeing Crypto equipment, modems, Packet Transfer Component (PTC) routers, switches and IP related equipment components, including Security Boundary devices, i.e. Firewalls, Sniffers, Snorting.
• Support the ISR Cell Exercise Officer and the ISR Cell Engineer/Architect for the provision, implementation and operation of BGX ISR services and systems to NATO and Coalition Exercises/Trials/Events/Demonstrations and Risk Reduction Events (RREs).
• Assist in all aspects of lines and connections with installation, maintenance, upgrades; and, provide technical advice during additional actions required to improve overall communications performance supporting ISR functionality.
• Assist the Configuration Management process, by updating the Configuration Management Database (CMDB) and providing data to be tracked and included into the CMDB; and, participate in any/all auditing, accounting and verification processes in support to the ISR Lead Technician.
• Support the development of change and release plans, to include testing, rollout and rollback plans. Assist during the periodic testing of Disaster Recovery/Business Continuity Plans; and, report findings with recommendations on improvements for further developments with regards to ISR-related communications.
• Execute established and proper preventive maintenance plans for all ISR related networks and cryptographic components.
• Help ensure all technical and service-oriented ISR documentation pertaining to assigned ISR systems, interconnections, networking topologies and supporting cable plant, etc. are prepared, properly stored and kept up to date.
• Prepare Requests for Change (RFCs) on behalf of customer support, as they pertain to ISR-related incidents and RFC management processes.
• Review and test as required, any/all ISR Standard Operating Procedures (SOPs) for Networking and Cryptographic troubleshooting, ensuring accuracy and standardization of implemented procedures.
• Help collect and validate ISR systems and services performance metrics, optimizing performance. Assist the BGX Service Delivery Manager in the creation and execution of Service Improvement Plans (SIPs).
• Collect, analyse and forward proposals for required service and technical underpinning support contracts through the BGX Section Network/Communications Technologist.
• Stay abreast of technological developments relevant to the area of work.
• Maintain ISR Services at the IT testing facility within the same standards as provided above.

3. OTHER DUTIES

• Ensure all required steps and actions are taken to resolve ISR network and communication incidents and customer requests following the established models outlined by the Service Delivery Manager. These actions are in concert with additional support tiers including: Service Desk Operators; Communications Section; Information Assurance; and, on a case-by-case basis, the necessary Engineering section, with an overall aim of providing timely 1st, 2nd and 3^rd level support for all network, communication and security boundary devices and technical assets supporting the objectives laid out within the ISR Cell (e.g. establishing routes, connections, etc.).

• Assist to maintain, update and modify ISR-related system management and monitoring services, and provide support to other BGX Network specialists, acting as a conduit of technical information between ISR Cell and BGX ISO Division under the supervision of the ISR Cell Lead.

• Support the Event and Problem Management processes within the BGX with regards to ISR services.

• Play an active role during any/all upgrades, changes and modifications of ISR services networking and communications aspects through Capacity Management studies, such as: system utilization, limitations of operational devices as they reach limitation thresholds and lifecycle effectiveness.

• Coordinate with the BGX ISO Division networking and communications aspects of the Classified and Unclassified BICES exercise network/services environments supporting ISR functions.

• Manage ISR applications within the Classified and Unclassified BICES ISR exercise network/services environments.

4. QUALIFICATIONS AND EXPERIENCE

Essential

• Have a good general education at least to higher secondary level or to secondary level.

• Experience providing networking and communication services support to Military Operations, with Coalition Operations support experience.

• Experience providing networking and communication services support to NATO and/or Coalition Exercises.

• Experience with the implementation and operation of the IT networking and communication infrastructure typically hardware, software and communications - and the resources required to plan, develop, deliver and support properly engineered IT services and products to meet the needs of the BICES ISR and general user community.
• At least 5 years of professional experience as Network Technician of IP networks and cryptographic materials.
• Detailed knowledge of LAN/WAN communications, router/switched-based networks and routing protocols, with specific expertise on TCP/IP and Cisco products/technologies.
• Extensive hands-on experience with IP Cryptographic devices (e.g. Thales IP TCE family).
• Experience in configuring/connecting/cabling network devices with detailed knowledge of relevant interfaces.
• Ability to understand, assess and solve technical issues in a troubleshooting environment and under time pressure constraints.
• Ability to effectively prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training preparations and requests for change).
• Knowledge of NATO and/or national information technology security polices and experience in the installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national security regulations.

Desirable

• Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation.
• Experience with storage, access, problem reporting and change control of Communication and Information Systems (CIS). Application of status accounting and auditing, in line with acknowledged external criteria, such as ISO 9000, throughout all stages of the CIS' life cycle.
• Knowledge of Voice/Video over IP technologies with trucking of voice and video end-user devices and required protocols.
• Detailed knowledge of Fortigate Firewalls, Cisco Voice and Video systems and their associate guards, sniffer/snort capabilities, Certificate Servers and PKI environments.
• Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers).
• Certification on IT industry/service provider standards, (e.g. ITIL, eTOM).
• Expertise in following technical areas:

  • CISCO CCNA/CCNP.

  • Formal Training in Call Managers.
  • Formal Training in the use and maintenance of cryptographic materials.
  • eMail Clients/Web Browsers: Working Knowledge.
  • Web Content Management: Working Knowledge.
  • Chat Services: Working Knowledge.

• Personal qualities of tact, judgement and adaptability.
• Sense of diplomacy and propriety in order to work harmoniously with colleagues, military and civilian, from nations and from NATO, as well as with staff from private scientific/industrial organisations.
• Critical and constructive thinking with sound judgment to maintain services in a dynamic environment.
• Customer service-oriented and results-driven.
• Dedicated and flexible to solve problems even in exceptional cases, i.e. outside normal working hours, with extra travel or under operational pressure.

6. PROFESSIONAL CONTACTS

• Promote and maintain professional relations with appropriate military and civilian officials and industry experts, within Nations and NATO, as required.

7. WORKING ENVIRONMENT

• Normal office environment.

• Will be expected to travel to support planning meetings and execution of BICES ISR operations and multiple exercises per year. Travel to Operational Theatres in support of crisis or exercise operations may be required.

• Must be fluent orally and in writing in one of the official languages of the Organization; a working knowledge of the other is desirable (e.g. English SLP 4443 - Listening, Speaking, Reading and Writing).

• Responsible for software applications of assigned Business Applications:
• As an Oracle E-Business Suite DBA you must perform duties such as; installing, upgrading, operating and maintaining Oracle e-Business Suite software and its associated Oracle Technology stack components in a multi-tier environment;
• Is a member of the Technical Management Team and works in close coordination with the Application Management Team;
• Responsible for ensuring availability and performance;
• Responsible for providing trend analysis to enable informed decisions regarding resource management;
• Responsible for identifying improvements in assigned areas;
• Performs analysis, detailed problem diagnosis/resolution, testing, writing of documentation and participating in reviews, walkthroughs and audits;
• Participates in the definition, acquisition and implementation of new system engineering requirements;
• Assists in the maintenance of the operational and support environments for the software of all assigned systems;
• Deputize for higher grade staff, if required;
• Perform other duties as may be required.

• Demonstrable database administration experience, specifically within Oracle E-Business Suite (12.1 or higher);
• Knowledge and practical experience with the management of Oracle e-Business Suite R12 and Oracle Database 12c product (or higher) versions in Linux and/or Solaris environments. This includes but is not limited to; backup/recovery, monitoring, patching, upgrading, performance tuning and administration;
• Detailed understanding of Oracle E-Business Suite R12 data model, technical architecture and high availability options;
• Extensive experience in troubleshooting and tuning Oracle E-Business Suite R12;
• Experience in working under software development methodology and with software implementation lifecycle;
• Good documentation skills;
• Experience with configuration and version control;
• Familiarity with Service Desk infrastructure and procedures;
• Experience of working in a team that delivers a highly available service.

• Sound knowledge and practical experience of Oracle Enterprise Manager and the Applications Management Suite;
• Practical experience with advanced topology elements like shared APPL_TOP, Oracle Clusterware, Rapid Application Cluster (RAC) and Automatic Storage Management (ASM);
• Practical experience with RMAN and Secure Backup;
• Working knowledge of the Oracle Application Implementation Methodology (AIM) and/or the Oracle Unified Methodology (OUM);
• Experience of working with the Apache Subversion version control system;
• Experience with advanced reporting tools for the Oracle E-Business Suite such as Oracle Discoverer, Oracle BI Publisher (OBIP), Oracle BI Applications (OBIA) or Oracle BI Enterprise Edition (OBIEE);
• An ITIL v3 or more recent certification;
• Ability to work in cross functional teams;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency,
• Staff member's deployability to operational theatre.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

ENISA is looking for recruiting two Network and Information Security-Cybersecurity Experts (TA/AD 8). The place of employment is Athens, Greece.

The Jobholder will be responsible for the following tasks:

• Co-ordinate projects related to the identification and development of security policies, good practices, and measures in the resilience and security of Critical Information Infrastructures and Smart/IoT Critical Services in the context of NIS Directive and Cyber Security Act.
• Co-ordinate tenders and supervise contracts related to activities of the work programme related to the above topics.
• Contribute to the resources management of the team.

For the entire overview of the tasks, eligibility criteria, conditions of employment and submission of applications please check the vacancy notice.

The Centre for Maritime Research and Experimentation (CMRE) is an executive body of the Science and Technology Organization (STO) and is governed by the provisions of the STO Charter. Within the framework of the STO in-house delivery business model, the CMRE organizes and conducts scientific research and technology development, centred on the maritime domain, delivering innovative and field-tested S&T solutions to address defence and security needs of the Alliance.

The Engineering and Information Technology Division (EITD) is essential to deliver the Centre’s Programme of Work, complementing and supporting the other main organizational element, the Research Department (RD). It supports the Engineering and the Information Technology (IT) aspects of the Centre research activity, developing and operating state of the art acoustic and oceanographic instruments and autonomous systems.

A specific function of the EITD is the conception, design, development and operation of state of the art technologies in computing, networking and modelling & simulation (M&S), ensuring interoperability, security and compliance with relevant NATO policies and regulations.

MAIN ACCOUNTABILITIES

Reporting to a Department Head, or a duly appointed Section Head, and working within Engineering Project Teams in a matrix structure, the Incumbent will perform duties such as the following:

• Provide professional contributions to assist in achieving and maintaining security accreditation for CMRE systems and autonomous vehicles used for data acquisition, processing and storage, and their interfacing with other CIS, across the life cycle (development, implementation, operation, enhancement, withdrawal from service).

• Within a project structure, advice on cost-effective countermeasures to minimize the security risks anticipated during the development and operation phases of the CIS life cycle.

• Within a framework of security accreditation, implement and operate the prescribed security controls under the supervision of the CIS Provider and the under the control of Security Staff.

• Document the architecture, configuration and security posture of CIS in use within CMRE to inform the risk management activities of the Security Organization. Implement security actions and controls, under the supervision of the CIS Provider and under the control of Security staff, to execute Security Accreditation Plans.

Duties include:

• Plan, implement and upgrade CIS
• Manage CIS (e.g. switches, routers, firewalls also in Virtual Environments)
• Analyse security breaches to determine their root cause
• Contribute to define, implement and maintain corporate security policies
• Supervise and manage Technical Teams as required
• Undertake security testing, in accordance with an agreed Security Testing & Verification (ST&V) Plan.
• Support the CIS Provider in the formulation of Security Operating Procedures (SecOPs) for the CIS.
• Support storage, processing and transmission of NATO information in accordance with the approved SecOPs.
• Contribute to the maintenance of configuration baselines through configuration management and change control.
• Support the CIS Provider in undertaking periodic vulnerability assessments, under the control of Security staff and in accordance with the requirements of the Security Accreditation Authority
• Provide regular training and awareness to other project staff.
• Support periodic security audits performed by Security Staff and the Security Accreditation Authority.

The incumbent may be required to perform other related duties.

QUALIFICATION AND EXPERIENCE

ESSENTIAL

• We are looking for a candidate with a Master of Science (MSc) Degree, or a Bachelor Degree (BSc), at a nationally recognized/certified University, in Computer Engineering, Computer Science, or other technical subject with substantial Information Technology (IT) content, and at least 4 years recent post-related experience
• At least 2 years’ experience in the implementation of security controls within a formal security management framework (e.g. ISO 27000)
• Proven experience of preparing technical documentation and Standard Operating Procedures;
• Security certifications (CISSP or CRISC) – this requirement can be waived if the academic degree has a specialization in information security issued by a nationally accredited Centre of Academic Excellence in Cyber Security Education and Research, such as those participating to the US NSA/DHS CAE-CD Program and UK NCSC ACE-CSR Programme.
• Most of the work of the CMRE is conducted in the English language, and therefore an advanced knowledge of English, both written and spoken, is essential.

DESIRABLE QUALIFICATIONS

The following certifications and experience will be considered as an asset.

• Proven experience with Cisco NGFW (Next Generation Firewalls)
• Proven experience with the design, configuration and operation of Cisco Routers, Switches and Firewalls
• Proven experience with the design, configuration and operation of heterogeneous secure Windows and Linux environments
• Configuration and operation experience of virtualized environments based on VMware
• Configuration and operation experience of Network Monitoring and Event Management systems
• Technical certifications such as CCNP-Security, Comp-TIA Security+, VMWare, Microsoft Windows and Linux Red Hat
• Experience in Security Incident Management
• Experience with NATO Security Policies
• Experience of supervision and management of technical teams
• Experience with the design and operation of embedded systems
• Experience with configuration management of CIS (Windows, Linux, real-time operating systems)
• Experience with Lon Talk and/or CAN-bus industry standards

REQUIRED COMPETENCIES

• Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

INTERRELATIONSHIPS

• The post reports to a Department Head, or a duly appointed Section Head, and will direct the work of team members.
• The incumbent works with technical and project staff to meet their organizational needs in the field of networks and security.
• The post is paramount in establishing and maintaining a sound security posture for CMRE Communication and Information Systems, in coordination with security authorities.

WORK ENVIRONMENT

• The work will be performed in an office, laboratory or workshop environment
• The work could be conducted also on research or military vessels (in port or at sea), or deployed field laboratories
• Slightly undesirable working conditions may apply at times. The risk of injury is categorized as: Moderate Risk
• The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours
• (Flexibility Clause) In order for the organization to deal with emergent requirements, the incumbent may be required to perform other related duties as directed (in particular, the incumbent can expect to work as a member of Working Groups, Project Teams and similar organizational units for defined periods of time). 
• Annual TDY Requirement: The incumbent may be called upon to go on temporary duty (TDY), both within and outside NATO’s boundaries.

WHAT DO WE OFFER

• A world-class research facility located in the sea port of La Spezia, Italy supported by two specialised research vessels. 
• An exciting place in which to work situated at an ideal location, the port of La Spezia, Italy, enabling synergy with regional and global academic institutes and industry.
• Salary and conditions of employment will be in accordance with the NATO Civilian Personnel Regulations (NCPR), which includes a rewarding salary and a comprehensive system of allowances, supplements and insurances to support families and, in case of expatriated staff, offers an interesting “expatriate” package. 
• A generous annual leave and, (where eligible) home leave.
• The successful candidate will be offered a three years’ definite duration contract, which may be renewed for subsequent periods subject to business needs and satisfactory performance.
• Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment to another post of a similar nature, which might become vacant in the near future, albeit at the same or a lower grade, provided they meet the necessary requirements..

RECRUITMENT PROCESS

• Please note that we can only accept applications from nationals of NATO member countries.
• Applications (including the most relevant publications, the diplomas – stating the highest level of education) for this vacancy are to be submitted using the E-recruitment system.
• Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the CMRE Medical Adviser.

ADDITIONAL INFORMATION:

• CMRE values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. We welcome applications of nationals from all Member States and strongly encourage women to apply.
• Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work.

For any queries, please contact CMRE Recruitment Team at: [email protected]

To learn more about the CMRE and our work, please visit our website: www.cmre.nato.int

The EIB, the European Union's bank, is seeking to recruit for its Corporate Services Directorate (CS) – Transversal Services Department (TSD) – Infrastructure & Operations Division (IO) – Infrastructure Services Unit (IS), at its headquarters in Luxembourg, a:

(Senior) Technical Service Manager (Automation and Orchestration Services)

This is a full time position at grade 5/6

(Reduced working hours can be considered. Minimum availability of 80%)

The term of this contract will be 4 years

Panel interviews are anticipated for beginning of AUGUST 2019.

The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs,

with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance.

Purpose

The Infrastructure Services Unit (IS), part of the Infrastructure & Operations Division (IO), is responsible for managing technology and services in the area of datacentre operations, monitoring & control and the automation and orchestration of datacentre technologies to optimise the IT infrastructure tools and processes,.

As the (Senior) Technical Service Manager (Automation and Orchestration Services), you will manage the daily operations (RUN) and delivery of the automation and orchestration of datacentre technologies, including databases, i.e. IT infrastructure.

Key accountabilities will include managing provisioning, automation, IT infrastructure monitoring and analytics, optimisation of tools and processes, keeping IT infrastructure inventory and asset management tools up-to-date and automating service requests, software and tools in line with EIB policies and procedures.

Operating Network

You will report to the Head of Infrastructure Services Unit, which is responsible for the datacentre RUN activities and manage approximately 15 external consultants (engineers, technicians) for daily operations.

As part of the role, you will be expected to collaborate and work in close cooperation with colleagues from across the EIB Group, IT, external consultants and suppliers of hardware, software and/or related services.

Accountabilities

• Manage teams of consultants, which operate and maintain automation and orchestration platforms
• Contribute to the Software Defined Data Centre (SDDC) project and be responsible for the implementation and maintenance
• Maintain and improve automation and orchestration services in the current IT infrastructure and SDDC
• Keep the Configuration Management Database (CMDB) up-to-date for Configuration Items (Cis) under your responsibility
• Resolve incidents in coordination with the EIB IT Incident and Problem Manager
• Actively propose ideas of improvement and optimisation for the existing processes and services in line with IT infrastructure policies and procedures
• Collaborate with the IT Security regarding hardware and software (related to datacentre services) vulnerabilities, keeping up-to-date on key vulnerabilities and risks, and addressing these with management if necessary
• Write terms of reference for new framework contracts in the scope of datacentre services and act as subject matter expert, when required
• Run and support various proof-of-concept initiatives and evaluation of new software and technologies.
• Help the EIB in keeping up-to-date with the latest developments by bringing external views on technologies and the evolution of best practice.

Qualifications

• University degree or equivalent in computer science or related disciplines. Additional certification in automation / Orchestration, e.g. ITIL, would be highly advantageous.
• At least 5 years of experience in the managing IT infrastructure, with special emphasis on monitoring, orchestration or automation.
• Proven experience of automation deployment, provisioning, configuration and knowledge of datacentre related technologies (virtualisation, deployment, provisioning and IT infrastructure management tools).
• Experience of working in a multi-vendor environment as a customer, ideally managing external consultants, and delivering automation and orchestration of IT infrastructure and datacentre services is preferred.
• Experience designing and/or troubleshooting IT infrastructure issues and providing first-class customer service.
• Good understanding of client server and web application architectures and knowledge of best practices from an IT infrastructure point of view needed to support such applications.
• Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment
• Excellent knowledge of English and/or French(*), with a good knowledge of the other. (Knowledge of other EU languages would be an advantage).

Competencies

• Achievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals.
• Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes.
• Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and their individual perspectives and concerns.
• Organisational Commitment: Is willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules.

(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages

We are an equal opportunity employer, who believes that diversity is good for our people and our business.  As such, we promote the inclusion of suitably qualified and experienced staff without regard to their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or disability (*).

The level of functions in the job vacancy is only indicative and will be adjusted accordingly taking into account, among other things, the business need, as well as the selected candidate’s experience and expertise

Deadline for applications: 7^th June 2019. 

 (*).  We particularly welcome applications from women and persons with disabilities.