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  1. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=103325&PostingSeq=1 EIB Posting The EIB, the European Union's bank, is seeking for its Corporate Services Directorate – Information Technology Department – Operations and Client Services Division at its headquarters in Luxembourg, an: INTERN Duration: 3-5 months (fixed start date: 1st October 2016) (With possible extension up to 6 months if required by University) Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered. Objective of the traineeship The objective of the traineeship is to provide experience in the IT service management and project follow-up in the context of the End User Services (EUS) outsourcing project. It is expected from the Trainee that he/she will support the EUS unit transition to the new environment. Responsibilities Under the supervision of the Head of Unit and the service managers, the trainee will participate actively in the transition for the End User Services (EUS) outsourcing project. His/her main tasks will be Update the IT Wiki, SharePoint and GED sections for the EUS unit. Update the internal processes and procedures for the EUS unit. Gap analysis (as is vs to be) for each of the existing BPM diagrams that should be updated when the 2017 exercise will start. Inventory of all internal reports generated by EUS unit and published to IT or business (e.g. monthly dashboard, operational risk data). Templates and guidelines how these reports should be changed and where does the data come from. Academic qualifications and professional skills Final year of studies or degree in IT, engineering, mathematics or physics Good to advanced knowledge of MS Office software, in particular Excel and Word. Competencies Excellent knowledge of written and spoken English and/or French. Ability to write project-related documents (e.g. specifications, reports) in English would be an advantage Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues Proactive, dynamic, self-starter Ability to analyse and to document problems Flexibility and reliability, result orientation Good interpersonal skills, ability to work in a team Good communication skills both oral and written Please note that deadline for application is the 07/08/2016 More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website;http://www.eib.org/about/jobs/student-jobs/index.htm
  2. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=103326&PostingSeq=1 EIB Posting The EIB, the European Union's bank, is seeking for Corporate Services Directorate – Information Technology Department – Information Technology Management Office Division at its headquarters in Luxembourg, an: INTERN Duration: 3-5 months (fixed start date: 1st October 2016) (With possible extension up to 6 months if required by University) Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered. Objective of the traineeship The objective of the traineeship is to provide experience in the management of IT projects, and thereby necessarily into the best practices of IT project management. It is expected from the Trainee that he/she will support the IT/ITMO/TPM (Transversal Project Management) Unit in development and documentation of new Project Management methodologies and templates as well as in keeping all IT Project Managers informed and updated on rules and regulations, templates, tips and tricks. He/she should actively propose improvements in the processes and systems used and how they are shared with the rest of IT. Responsibilities Under the supervision of the Head of Unit Transversal Project Management, the trainee will work as a Junior Project Manager and participate actively in the following two initiatives: Improvement of a Project Management Competence Centre and the development of a new Project Management methodology. His/her main tasks will be: Develop new processes and templates supporting the new Project Management methodology Update and consolidate documentation directed at Project Managers and Stakeholders, mainly on MS SharePoint Develop additional toolkits for Project Managers as part of the Competence Centre Academic qualifications and professional skills Final year of studies or degree in IT, engineering, mathematics or physics Good to advanced knowledge of MS Office software, in particular Excel, Word and PowerPoint. Knowledge of MS SharePoint administration would be an advantage. Knowledge of MS Project and/or MS Project Server would be an advantage. Practical knowledge of a document management system would be an advantage. Competencies Excellent knowledge of written and spoken English and/or French. Ability to write documents in English. Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues Proactive, dynamic, self-starter Ability to analyse and to document problems and their solutions Flexibility and reliability, result orientation Resistance to repetitive jobs Good interpersonal skills, ability to work in a team Good communication skills both oral and written Please note that deadline for application is the 07/08/2016. More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website;http://www.eib.org/about/jobs/student-jobs/index.htm
  3. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=103290&PostingSeq=1 Job Title Graduate in IT Job ID 103290 Location LU - Luxembourg Full/Part Time Part-Time Favorite Job EIB Posting The EIB, the European Union’s Bank, in the framework of its GRAD program, is currently seeking to recruit for its Risk Management Directorate (RM) within itsDirectorate General Office (DGO), at its headquarters in Luxembourg, a: Graduate in IT Appointment on this post is for a fixed period of 2 years Purpose The Graduate will assist the Directorate General Office (DGO) in the area related to Information Technology to contribute to the development and the implementation of a reporting strategy for RISK management. The DGO provides operational and horizontal support and services to RM Teams, in particular to RM Managers, in terms of strategic communication, human resources, budget execution and logistics. The Graduate will work under supervision of senior colleagues and will interface with internal as well as external contacts to support the DGO's activities. Accountabilities Contribute to the development of a reporting strategy about RM’s activities by participating in: (i) research on reporting tools available on the market, (ii) tool design and implementation as well as (iii) testing and maintenance. Help in designing strategic materials and tools aligned with business priorities as needed (such as reports, guidelines, dashboard). Produce the necessary modalities, support and tools for the assessment and management of the reporting strategy. Work closely with the DGO team members to contribute to the implementation tools of the DGO Annual Work Program (that includes the Recruitment Plan, Procurement Plan, Communication Strategy, Reporting Strategy and Budget Plan). Qualifications University degree, ideally in IT, engineering or mathematics Thorough knowledge of advanced functions of the Bank’s standard office tools, particularly Excel, Project and Visio Experience in computer-based information processing and management, preferably in an international environment, would be an advantage Experience in designing and setting up reporting tools would be a strong asset Knowledge and experience of Google Analytics would be a strong advantage Strong ability to write documents in English Excellent knowledge of English and/or French(*) with a good knowledge of the other language. Knowledge of other EU languages would be an advantage. Competencies Strong communication skills (both oral and written) Ability to work efficiently in a team Ability to work quickly and accurately under pressure and tight deadlines Sense of responsibility and initiative Ability to organise and prioritise Good interpersonal skills Flexibility and adaptability (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 31st July 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  4. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=103241&PostingSeq=1 EIB Posting The EIB, the European Union’s bank, is seeking to recruit for its Corporate Services Directorate (CS) – Information Technology Department (IT), at its headquarters in Luxembourg: (Senior) IT Project and Service Manager This is a full-time position The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Purpose - Operating network and specific post environment One IT Service Manager position is available, in the following business area: End User Services Unit within the Operations and Client Services Division: The successful candidate will be responsible for managing the service delivery of outsourced IT Services in the End User Services (Service Desk, End User Computing) domain provided by external suppliers and governed through Statements of Work (SOWs) and Service Level Agreements (SLAs). S/he will manage an average of 2 to 3 vendors, which cover services for an approximate budget of 4 Million Euros per year. S/he will drive the definition, implementation and delivery of IT projects related to End User Services, build and maintain an IT Service Management knowledge base and best practices repository and define the IT Service Management strategy for End User Services. The candidate will work under the direct supervision of the Head of Unit responsible for their business area, in close contact with the other IT units, will mentor less experienced IT Service Managers and manage third-party project teams. Accountabilities The IT Service Manager will be responsible for: Defining the policies for Infrastructure or End User IT services with regards to the short, medium and long term, in order to ensure that overall IT strategy and policies meet the business strategy of the organisation and internal/external IT trends and developments; Defining, planning, delivering and managing IT services provided by external service providers, this may include: Designing and implementing a framework and the necessary processes to formalize service requirements into SOWs and their corresponding SLAs Developing and Implementing a consistent process for incident and problem management as well as for demand management of new requirements in line with the customer’s needs and according to the governance framework agreed with the service provider Formulating business cases and project plans, including budget, scope, resources and timing in the relevant SDLC (systems development life cycle) documents – especially the Project Charters Ensuring that projects are managed and solutions are designed and implemented in line with internal standards and procedures and that best practice, security recommendations and industry standards are respected Proactively managing the day-to-day communication between all team members of the project and external actors, and act decisively to resolve risks and issues and ensure smooth running of the project; Improving and maintaining motivation of staff and carrying out team building for the internal staff under his/her mentorship as well as for the project teams assigned to projects under his /her responsibility End-to-end responsibility for executing key processes in IT service management, this may include: Monitoring, following-up, reporting, analysing and escalating on service delivery results against SOWs and SLAs focusing on managing and resolving discrepancies Acting as the primary contact for incident and problem management with multiple internal customers and external providers Establishing a strong relationship with the customer divisions/units by understanding their ongoing and future requirements and expected outcomes Acting as a back-up person for the Head of Unit in related business area Preparing and launching call for tenders related to Infrastructure or End User IT services (e.g. MAN and WAN connections) and managing contracts with external suppliers of services according to purchasing procedures. Qualifications University degree in Computer Science, Information Systems, Business Administration or similar relevant field ITIL Certification in Service Management is considered an advantage Project Management Certification (Prince2 or PMP) is considered an advantage At least 8 years of relevant professional experience in delivery of: either IT End User Services, including Help Desk and IMAC; Windows system such as Active Directory, Exchange, File services, Forefront Identity Manager (FIM), System Center Suite; and desktop management comprising MDT, Endpoint protection, Virtual Workplace (HyperV) Windows 7 or 10, MS Office (2010 or 2013 or 2016) or IT Infrastructure services, preferably including Cloud, IaaS and/or utility type of services. At least 5 years of relevant professional experience in managing projects related either to Infrastructure or End User IT services Experience in working with multicultural and international teams, preferably working successfully with external service providers in a multisource environment Experience in managing multicultural project teams Key technical/professional knowledge and skills Very good understanding of trends and developments within the IT service delivery and sourcing market as well as of both traditional and innovative service delivery models (SaaS, IaaS, Cloud, etc.) In-depth knowledge of IT service delivery processes and best practices (ITIL) In-depth knowledge of Project Management methodologies and best practices Strong process management skills, with the ability to handle multiple contracts, projects and a wide range of tasks Proven track record of project management success, both in results achieved and in use of methodologies Good leadership skills, providing mentoring, coaching and direction to project team members Strong communication, relationship management and reporting skills Strong service delivery and demand management skills Focus on customer satisfaction and high quality service delivery Adherence to IT policies and processes to ensure consistent quality of service Ability to drive process improvement to continuously improve service and reduce cost Ability to relate IT service delivery goals to business goals Ability to rapidly adapt and respond to changes in environment and priorities Ability to elicit cooperation from management and staff in other divisions/units Very good knowledge of and experience with Microsoft Office tools Excellent knowledge of English and/or French (*), with a good knowledge of the other. (Knowledge of other EU languages would be an advantage) Competencies Good relationship management and interpersonal skills. Ability to operate at operational and tactical levels Good organisational skills Strong oral and written communication skills Planning and analytical skills Quality, Customer and Results focus (deliverables, deadlines and budget) Stress tolerance, drive and persistence Ability to motivate others and foster teamwork (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 18th July 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  5. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102273&PostingSeq=4 EIB Posting The EIB, the European Union's bank, is seeking to recruit for its Corporate Services (CS) - Information Technology Department (IT) – Information Technology Management Office Division (ITMO) - Programme Management Office Unit (PMO), at its headquarters in Luxembourg, a: IT Programme Management Officer This is a full time position The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Purpose The primary role of the Information Technology Management Office Division is to provide transversal value-added services (Budget Management, Sourcing Management, Programme and Portfolio Management, Enterprise Architecture, IT Communications, Infrastructure Services and Transversal Project Management) to the rest of the IT Department and to drive and manage other initiatives such as providing strategy and vision with regard to Technology or ensuring alignment between the business and IT. The Programme Management Office Unit handles and monitors +/- 100 IT projects per annum. The Unit is currently composed of 1 Head of Unit and 2 staff members. The IT Programme Management Officer will manage and monitor, under the supervision of the Head of Unit, the IT Project Portfolio, ensuring compliance with processes, quality standards and methodology, in order to optimise project objectives, dependencies, costs, timelines, benefits, resources and risks, thereby maximising IT’s contribution to the achievement of the EIB’s objectives. Operating Network The successful candidate will report to and work in close cooperation with the Head of the Programme Management Office Unit. Internally, s/he will deal with IT staff (internal and on-site external), especially Project Managers and the Budget, Contract and Vendor Management Unit, sponsors and coordinators of IT projects in the Bank’s Directorates. Externally, s/he will work with suppliers of IT services, software and hardware. Accountabilities The IT Programme Management Officer will perform a wide range of duties, under the supervision of the Head of Unit, including some or all of the following: Ensure that IT PMO policies and initiatives are implemented and key operational processes are run in the most effective and efficient way; proactively suggesting improvements and implementing them Execute key PMO processes for the IT Department, helping to ensure the effective operation of the Department aligned to best practices and the expectations of the user Directorates, this may include: Project Approval Pipeline: Contribute to the management and documentation of the approval processes for new projects. This includes executing the approval processes, following up where necessary, in order to get to the final validations as quickly as possible, while respecting the applicable rules and procedures Project Support & Performance: Assess the performance of projects (metrics for project success, productivity and adherence to defined processes), providing opinions on eventual problems and suggesting improvements Reporting: Ensure that IT project managers regularly provide timely and appropriate information in the required place and format Organise and independently run project progress meetings where applicable Prepare consolidated monitoring and management reporting of the IT Project Portfolio, summarising projects’ performance (timetable, scope and budget), risks and remedial actions Portfolio Management: Work with the IT Department and other stakeholders to develop, prioritise and execute the IT Project Portfolio Monitor changes in the Bank to identify risks and opportunities for the IT Project Portfolio and maintaining a list of business and IT top priorities and map Project Evaluation Forms (PEFs), Projects and Studies to them Compile and screen the user Directorates’ requests for IT Projects (PEFs) and maintain and report on the associated IT Multi-Annual Capital projects budget Methodology & Improvements: Provide methodological advice and participate in establishing improved, streamlined processes and procedures for the PMO and Quality Assurance Actively participate in IT Projects aimed at streamlining IT PMO’s work, such as PMIS and Reporting. This includes, but is not limited to, requirements gathering, testing, training and supporting users Provide specific advice and recommendations on managing the IT Project Portfolio in a proactive way in order to foster optimal usage of IT resources and ensure that IT projects are conceived, approved and managed in line with EIB requirements and EIB / IT standards and methodologies. Qualifications Full University degree, preferably in computer science or related disciplines, in combination with project management certification (e.g. PRINCE2, PMP) At least 3 years relevant professional experience in IT project and portfolio management Key technical / professional knowledge and skills In-depth experience with at least one IT Project and Programme Management methodology, such as Systems Development Life Cycle (SDLC), PMP, or PRINCE2 Solid understanding of the software development process, including requirements gathering, analysis / design, development tools / technologies, release / version control, contemporary testing methodologies and deployment management Successful development and implementation of new work processes or process improvements Strong customer focus and ability to manage client expectations Solid project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment Good understanding of operational processes and procedures of a Programme Management Office Experience with processes for IT resource planning, IT service level management and IT quality assurance Experience with the Bank’s financial management and public procurement procedures and processes would be an advantage Knowledge of EIB’s IT applications architecture and infrastructure would be an advantage Thorough knowledge of advanced functions of the Bank’s standard office tools, notably MS Word, Excel, Adobe Acrobat; experience in using MS Project Professional 2013, MS Project Server 2013, Wiki / CMS editing, MS SharePoint would be a plus Fluent in English and/or French(*) and preferably a solid understanding of the other Competencies Information seeking Proactive communication to IT and business audiences Strong teamwork and interpersonal skills at all management levels Developing relations Drive and persistence Self-reliance Organising and prioritising Initiative (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 6th July 2016
  6. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102639&PostingSeq=4 The EIB, the European Union’s bank, is seeking to recruit for its Corporate Services Directorate (CS) - Information Technology Department - Risk, Data and Integration Division - Data Warehouse and Reporting Unit, at its headquarters in Luxembourg, a: Data Warehouse Officer This is a full time position The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Purpose The Data Warehouse Officer will design, develop, and optimise the Enterprise Data Warehouse to assist business users in their reporting needs related to the European Fund for Strategic Investments (EFSI) implementation. Additionally, s/he will monitor the Data Warehouse environments and provide end-user support to deliver reliable and accurate information. The Data Warehouse Officer has responsibility for managing IT projects with a broad impact on business activities. Operating Network and Specific Post Environment The Data Warehouse Officer provides expert-level analysis to model the databases, develop the ETL (Extract, Transform, Load) jobs and build the end-user reports according to standards and industry best practices. The job holder will report directly to the Head of the Data Warehouse & Reporting Unit and work in close cooperation with all IT Units. Internally, s/he will deal with Management and representatives of the Directorates using the Data Warehouse, particularly the ones in charge of EFSI/Mandate Monitoring and Reporting and other IT Units. Externally, s/he will deal with external suppliers of software and/or software-related services and external consultants. Accountabilities The Data Warehouse Officer will be responsible for: Ensuring that IT policies and initiatives in the Data Warehouse fields are implemented and key reporting needs are handled in the most effective and efficient way; this may include: Defining a unified approach for organising and representing EFSI /Mandate data within the Enterprise Data Warehouse Participating in the global definition of information architecture principles, policies, and the application of industry best practices Assisting the Data Governance Office in implementing policies and documenting process flows Taking project management responsibilities for assigned Data Warehouse projects, ensuring the completion of projects within set time, budget and quality objectives Ensuring the maintenance of the Enterprise Data Warehouse platform, either directly or with the assistance of consultants Functioning, where required, as a central coordination to ensure the delivery of expected Business Intelligence solutions on EFSI/Mandate obligations Coordinating and supervising an external IT team so as to ensure the delivery of expected Business Intelligence solutions to internal business customers Providing specific advice and recommendations in the Data Warehouse field in order to ensure that reporting solutions are conceived, built and managed in line with EFSI/Mandate requirements and EIB/IT standards and methodologies Qualifications University degree preferably in computer science or related disciplines At least 3 years of experience in the design, development, and maintenance of a data warehouse in the Banking area Strong technical knowledge of parallel development using IBM Infosphere Datastage Entreprise (8.7 and upper versions) Strong technical knowledge of SAP Business Objects Suite (XI 4.x) Good knowledge of database management systems (Sybase ASE & IQ, Oracle) Good understanding of the Bank’s business activities including operational processes and procedures in place in the various services of the EIB Significant experience in Data Warehouse modelling and methodologies Very good knowledge of project management principles, methods and practices English language is important, French is an advantage but not a must (*) Competencies Excellent oral and written communication skills at all levels in a multicultural environment. Strong capacity to think in technical and business terms with a focus on both technical issues and business processes, and to work closely with key users Sense of responsibility and initiative Strong capacity to plan and to anticipate potential issues Strong capacity to analyse and synthesize complex problems Pragmatic approach to problem solving (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 6th July 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  7. https://wipo.taleo.net/careersection/wp_2/jobdetail.ftl?lang=en&job=16237%20(TA) Grade - P4 Contract Duration - 12 months Duty Station : CH-Geneva Publication Date : 29-Apr-2016 Application Deadline : 20-May-2016, 11:59:00 PM
  8. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=103095&PostingSeq=2 The EIB, the European Union's bank, is seeking to recruit for its Transaction Management and Restructuring Directorate (TMR) – Systems, Data & Compliance Division (SDC) – Systems & Data Management Unit (SDM) at its headquarters in Luxembourg: (Junior) Data Governance Officer The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract subject to organisational requirements and individual performance. In the Bank’s federated Corporate Data Governance working model, (Junior) Data Governance Officers as representatives of their Directorates, engage in data improvement projects and contribute to the development of the foundations to ensure that data are well governed and managed. Purpose In the frame of the EIB bank-wide Corporate Data Governance Strategy to ensure transparent, consistent, compliant and accessible information, the successful candidate will contribute to data governance, business analysis, and user support activities for business data management and IT applications in the Transaction Management and Restructuring Directorate (TMR). S/he will engage in data improvement projects and contribute to the development of the foundations to ensure that data are well governed and managed ensuring adequate technical support to TMR operational needs. Specific Post Environment TMR monitors counterparts and contracts and acts on contractual events under its responsibility, as well as on distressed transactions, to protect the EIB's financial interest and reputation. The Directorate is responsible for the Financial Monitoring, Event Resolution and Restructuring of (i) EU and non-EU counterparts, (ii) EU and non-EU fully invested funds and equity as well as (iii) EU and non-EU private sector distressed transactions. TMR is also responsible for developing and updating Bank-wide Financial Monitoring guidelines. Operating Network S/he reports to the Head of Systems & Data Management Unit, and cooperates closely with the Corporate Services Directorate. S/he has contact internally with different IT partners and other directorates involved in the production cycle of corporate information which serves both internal and external audiences. Accountabilities Under the responsibility of the Head of Systems & Data Management Unit, the Data Governance analyst/officer: Contributes to the development and implementation of the bank-wide corporate data governance action plan and strategy and policies, as well as standards, principles, projects, processes and solutions Acts as business lead for data governance and data management projects covering TMR Directorate generated business information Plays an active role as member of Working Groups for specific improvement projects with bank-wide transversal information/data domains as the focal point Executes typical tasks and activities analysing business requirements to implement data governance and data management, notably regarding: Business glossary: define and maintain business terms, data fields and related metadata following the Bank’s guidelines establish a network of subject matter experts to ensure quality definitions check and update compliance with data roles and data responsibilities Data quality: define, apply and monitor quality criteria, metrics and controls identify and analyse data quality issues and root causes, propose and implement sustainable improvements, clean and correct data implement data quality processes follow-up timely on IT project implementation and test new releases in TMR systems Information architecture: define the appropriate capture, usage and business criticality of data contribute to the definition and improvement of how data are organised (e.g. structures & models) and how data in TMR fit into the Bank’s wider data landscape Transversal activities: raise awareness of the value of corporate data as an asset and promote governance, definition, quality and organisation of data draft business cases and translate into functional specifications for TMR users assess data impacts of changes, ensure that related data-centric deliverables are reflected in business cases and project charters, and mitigate related risks share knowledge with peers and provide guidance to colleagues in the execution of data-centric activities or activities with data impacts Qualifications University degree, related to risk management, preferably in Finance, IT or Information management. At least 3 years’ professional experience covering business data analysis and management, documentation, improvement and management activities Knowledge or exposure to financial monitoring is a key advantage Hands-on knowledge and experience of the Technology Landscape supporting data governance and data management Hands-on knowledge of the Bank's IT applications and databases, notably Serapis, PiRat, LMS and GED Excellent knowledge in testing of IT applications and writing queries in Business Objects Experience with IT Project management (drafting of Business cases, project charters and follow-up of deadlines Knowledge of best practice frameworks (e.g. DMBOK, BPMN, TIQM) Good knowledge of the Bank’s purpose, organisation, business activities and operational cycles Excellent knowledge of English and/or French(*) and a good command of the other. Knowledge of other EU languages would be an advantage Competencies Written and Oral communication: communicates information verbally and in a written format in a clear, logically structured, concise and confident manner Analysis and problem solving: breaks down and analyses information independently and effectively, identifying the possible issues and proposing realistic and pragmatic outlooks and solutions Organising and prioritising: organises his/her own work in a multi-task context, is able to prioritise tasks according to their urgency and/or importance, and delivers on time Results focus: focus on results and objectives, including delivery of accurate reviews in line with the quality standards of the division under time pressure Developing relationships: establishes and develops positive professional relationships with internal and external counterparts, instils confidence and is able to effectively conduct negotiations Judgement and decision making: exercises good judgement in making proposals, considering all the available sources of information, underlying the rational reasons (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 20th May 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  9. Job ID: 103041 Entity: European Investment Bank Deadline: Friday 6th May 2016 EIB Posting The EIB, the European Union's bank, is seeking for its Corporate Services Directorate – Information Technology Department – IT Management Office Division at its headquarters in Luxembourg: INTERN Duration: 5 months (fixed start date: 1st July 2016) (With possible extension up to 6 months if required by University) Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered. Objective of the traineeship The objective of the traineeship is to provide experience in the management of entire portfolios of IT projects, and thereby necessarily into the best practices of IT project management. It is expected from the Trainee that he/she will support the IT/ITMO/PMO (Portfolio Management Office) and IT/ITMO/TPM (Transversal Project Management) Units in managing the EIB IT project portfolio and in keeping all IT Project Managers informed and updated on rules and regulations, templates, tips and tricks. He/she should actively propose improvements in the processes and systems used. Responsibilities Under the supervision of the Head of Portfolio Management, the trainee will work as a Junior Programme Manager and participate actively in the monthly reporting cycle. His/her main tasks will be Project reporting Portfolio reporting Data reconciliations with accounting Update and consolidate documentation directed at Project Managers and Stakeholders, mainly on MS SharePoint Academic qualifications and professional skills Final year of studies or degree in IT, engineering, mathematics or physics Good to advanced knowledge of MS Office software, in particular Excel and Word. Knowledge of MS Project and/or MS Project Server would be an advantage. Practical knowledge of a document management system would be an advantage. Competencies Excellent knowledge of written and spoken English and/or French. Ability to write documents in English. Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues Proactive, dynamic, self-starter Ability to analyse and to document problems and their solutions Flexibility and reliability, result orientation Resistance to repetitive jobs Good interpersonal skills, ability to work in a team Good communication skills both oral and written Please note that deadline for application is the 06th May 2016 More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website; http://www.eib.org/about/jobs/student-jobs/index.htm #LI-DNP
  10. Job ID: 103043 Entity: European Investment Bank Deadline: Friday 6th May 2016 EIB Posting The EIB, the European Union's bank, is seeking for its Corporate Services Directorate – Information Technology Department – Operations and Client Services Division at its headquarters in Luxembourg: INTERN Duration: 5 months (fixed start date: 1st July 2016) (With possible extension up to 6 months if required by University) Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered. Objective of the traineeship The objective of the traineeship is to provide experience in the management of organizational changes and documentation of processes and procedures. It is expected from the Trainee that he/she will support the IT/OCS/IS (Infrastructure Services) Unit, during the transition to outsourcing in 2016, in development and documentation of the new processes, procedures and templates as well as in communicating effectively the changes in the ways of working towards the IT clients of Infrastructure. He/she should actively propose improvements in the way information is presented and communication done towards clients. Responsibilities Under the supervision of the Head of Unit Infrastructure Services, the trainee will work as a Junior Change Manager and participate actively in the following initiative: Update of Infrastructure Services Processes and Procedures following the outsourcing as managed services to an external Service Provider. His/her main tasks will be: Collect information about “as is” and “to be” from stakeholders Agree target templates, reports and content to be published on different portals, mainly Microsoft Sharepoint Maintain an inventory of documents and processes to be updated Produce new content for Microsoft Sharepoint and communicate it to IT clients Produce actions list for changes to be implemented in BPM (business process modelling) diagrams in 2017 Produce templates for new reports to be put in place as of 2017 Academic qualifications and professional skills Final year of studies or degree in IT, engineering, mathematics or physics Good to advanced knowledge of Microsoft Office software, in particular Excel, Word and PowerPoint Knowledge of Microsoft Sharepoint administration would be an advantage Practical knowledge of a document management system would be an advantage Competencies Excellent knowledge of written and spoken English and/or French Ability to write documents in English Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues Proactive, dynamic, self-starter Ability to analyse and to document problems and their solutions Flexibility and reliability, result orientation Resistance to repetitive jobs Good interpersonal skills, ability to work in a team Good communication skills both oral and written Please note that deadline for application is the 06th May 2016 More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website; http://www.eib.org/about/jobs/student-jobs/index.htm #LI-DNP
  11. https://www.europol.europa.eu/sites/default/files/europol-2016-ta-ad6-246.pdf
  12. http://www.epo.org/about-us/jobs/vacancies/other/int-ext-5972.html The European Patent Office in The Hague is seeking an Enterprise architect in Dir. 2.8.0.3 (Enterprise Architecture & Innovation) (two positions) Job group 4 Grade G7-G10 Deadline for applications: 18.4.2016 Effective use of information technology is a key factor in supporting the continued success and sustainability of the European Patent Office (Office). The Office is investing strategically in innovative IT solutions to provide efficient and effective support for all aspects of the patent system, and its Information Management (IM) department has a crucial role to play in this regard, being responsible for the provision of information services for both Office staff and external users. Enterprise Architecture and Innovation is a small team (directorate) reporting to the CIO of the Office. Its primary mission is to ascertain and understand the Office's strategy and the associated business requirements, to envision a future architecture that addresses these, and create business and IT roadmaps to manage the delivery of changes through the Office's programmes and projects. The Office is currently undergoing a series of major transformations and the Enterprise Architecture and Innovation Directorate has a critical role to play in supporting the successful delivery of ambitious programmes in technically challenging domains such as dynamic case management, semi-automated search, natural language processing, machine learning and business intelligence. These programmes are being delivered in the context of radically changing application and infrastructure landscapes and the opportunities presented by technology trends like APIs, mobile applications, big data, responsive web design, ubiquitous internet access and cloud computing. Main duties We are looking for an experienced enterprise architect to join our team. As the successful candidate, you will work extensively with business and IT stakeholders throughout the Office to ascertain and understand the strategy and business requirements of its various departments. You will contribute to the creation and maintenance of the longer term vision for the Office's systems and services, including the creation of target architectures and the roadmaps needed to move towards these, and will communicate and explain this vision to business and technical staff at a variety of organisational levels. You will also provide concrete architectural guidance on projects - in particular to the solution architects - throughout the project lifecycle, offering a point of escalation for critical issues and being involved in the architectural governance and approval activities around such projects. In addition, you will provide leadership in one or more of the interdepartmental architectural standards teams, driving the standards process and ensuring that new technological opportunities are identified and where appropriate explored and exploited. Throughout your work, you will be expected to contribute to the development and growth of the enterprise architecture practice at the Office, advocating and communicating the principles behind such an approach and its value. Specifically, your tasks will include the following: contributing to the drafting of roadmaps for architectural changes, working with the relevant business areas and the Service Creation and Service Operations teams within IM to ensure that the rationale for recommended changes is understood and that roadmaps are realistic defining and supporting the principles that guide solution decisions for business-change and infrastructure projects, in collaboration with other enterprise architects driving and maintaining one or more domains of the enterprise architecture (business architecture, information architecture, application architecture, infrastructure architecture) based on analysis of all aspects of business strategy, requirements and context supporting the development and activities of a distributed pool of architects reporting to the Service Creation and/or Service Operations teams, guiding their work and assisting their development through coaching and mentoring providing guidance and governance to business-change and/or infrastructure projects to ensure their compliance with the enterprise architecture working with the business areas and the Service Creation and Service Operations teams to identify and rectify capability gaps and pain points within the current architecture determining the potential impact of industry and market trends on the enterprise architecture, and making recommendations for changes and improvements identifying new innovation opportunities both in the business and technology domains and supporting the development of such opportunities documenting the enterprise architecture to reference architecture and framework standards measuring and communicating the benefits of the enterprise architecture to stakeholders (e.g. cost savings, capability provision, risk management) to secure effective engagement and buy-in The ideal candidate will have a significant number of the following Proven experience in strategic planning, in particular the development and maintenance of strategic and technology roadmaps to guide business and technology initiatives, ensuring that information, application and technology aspects of the enterprise architecture are driven by the business imperatives of an organisation. Experience in providing strategy advice to a management team Extensive experience in establishing and working with enterprise architecture frameworks (e.g. TOGAF), methodologies, processes, languages (Archimate) and EA modelling and analysis tools. Experience in defining conceptual and logical architectural models and using these to inform both business and IT stakeholders Experience with architecture project governance including architecture compliance and conformance reviews to guide projects Experience with portfolio management (investment, service, application and technology portfolios) and its links with business value, risk management and benefit realisation Experience with standardisation and a strong practical knowledge of industry standard development and integration technologies Strong interpersonal skills, including teamwork, facilitation and negotiation Excellent communication skills in English, both oral and written Ability to influence - and gain the support of - a wide range of stakeholders at all levels in the organisation A strategic-minded approach, focusing on enabling change in support of the Office's business strategy A strong service-minded approach It will also be an advantage to have proven experience in one or more of the following areas: Business architecture Practical knowledge of business process modelling and re-engineering and related standards such as BPMN, and CMMN (Adaptive Case Management) Requirements management, preferably with knowledge of methodologies such as the Volere approach Formalisation of business directives, goals and KPIs using business motivation modelling Information architecture Experience in information and data modelling using UML, ERD Knowledge of developments in the information domain (i.e. linked data, NOSQL, etc.) Knowledge of business rules, rules management standards (TDM, DMN, etc.) and preferably business rule engines Application architecture Proven experience as a solution/application architect. Experience with software development methodologies and structured approaches to system development Experience with modern application architectures (integration architecture via web APIs, API mgmt, microservices) Experience with industry standards and best practices in modern application architecture security standards, especially in the context of authentication and authorisation Proven experience in understanding and management of application and corresponding infrastructure architectures (DevOps) Application portfolio rationalisation and legacy modernisation projects Knowledge of and experience with security architecture frameworks and methods such as SABSA, O-ESA Infrastructure architecture Proven experience as a solution/infrastructure architect. Experience with modern infrastructure architectures covering networking, storage, computing and security, as well as with integration and platform solutions and services Understanding of infrastructure service offerings by cloud providers (e.g. IaaS, PaaS, etc.) Experience with security services such as identity and access management Minimum qualifications Diploma of completed studies at master's level or - in exceptional cases - equivalent professional experience. Excellent knowledge of one official language (English, French or German) and ability to understand the other two. Citizenship of one of the member states of the European Patent Organisation. Salary and benefits The EPO offers competitive salaries, an excellent social package, and varied work in a modern international environment. The net (basic) monthly salary* for this vacancy ranges from EUR 5 223 to 7 396, depending on experience. In addition, depending on their personal circumstances, EPO staff may be entitled to relocation benefits and various allowances (e.g. household, dependant's, childcare, education, expatriation, installation, rent and language allowance). Process and timeline The successful candidate will be selected on the basis of qualifications, supplemented as appropriate by interviews, tests and/or a personality questionnaire. It is intended to hold the interviews from 18 to 20 May 2016 in The Hague. Closing date: 18.4.2016 Please apply using the online application form How to apply online for a job at the European Patent Office
  13. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102980&PostingSeq=2 Job ID: 102980 Entity: European Investment Bank Deadline: Thursday 7th April 2016 EIB Posting The EIB, the European Union's bank, is seeking to recruit for its Operations Directorate (Ops) - Operational Support Department (OSD) - Information Systems and Applications Division (OSD - 2), at its headquarters in Luxembourg, a: (Senior) Business Analysis Officer The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Context The Operation Support – Information Systems and Applications Division (OPS/OSD-2) ensures the functional consistency of SERAPIS across the entire lending cycle, analyses the functional and technical requirements of Ops and defines the required evolutions of the IT tools used by Ops including Serapis, the Datawarehouse (DWH) and other tools. The Senior Business Analysis Officer will work on projects not only concerning Ops but also other Directorates and should therefore have a thorough understanding of the EIB. He/she will need to develop a specialisation in a functional domain understanding in detail not only SERAPIS but also all related other IT applications and functional requirements as well as the relevant procedure manuals. Operating Network You will join a team of Business Analysts, reporting directly to the Head of Business Analysis & Project Management Unit within OPS/OSD-2 and works in close cooperation with the leader of the application support team. You will also cooperate closely with other Directorates. Accountabilities In every project, you will be responsible for: Identifying all relevant stakeholders for the project (across different directorates) Confirming the identified business need with all relevant business stakeholders Conducting autonomously the analysis of the impact on procedures, existing business rules and reporting with the relevant business/process experts Analysing the impact on existing IT solutions and definition of a target solution together with the IT experts Creating all required project documentation (meeting minutes, business case, project charter, detailed requirements, test case document, etc.) Supervising the testing process Coordinating all stakeholders and management of the project (incl. the planning, meetings, communications, user trainings, etc.) Coaching of more junior members of the team Representing OPS in working groups and business initiatives requiring expert knowledge Qualifications University degree in the field of business administration or IT or similar At least 5 years of relevant professional experience, performing similar tasks in a bank or in a financial institution Very good knowledge of English and/or French (*) and a good command of the other is a must Certified business analysis skills (CBAP, PBA-PMI or similar) is a plus Knowledge of project management principles, methods and practices (PMI; PRINCE 2 or similar) is a plus Certified audit skills (CIA or similar) is a plus Knowledge of business process and data modelling (UML, ERM or similar) is a plus Proven experience with the Software Development Lifecycle is a plus Proven experience in transfer projects, transferring business processes from one IT platform to another platform is a plus Good SQL and office tools knowledge (MS-Office or similar) is a plus Knowledge of data-warehouse and reporting tools (Business Objects or similar) is a plus Competencies Team player with the ability to work with minimal supervision Strong analytical skills and accuracy Result oriented Strong sense of commitment and problem solving attitude Good negotiation skills Capacity to communicate clearly and concisely, both orally and in writing; strong drafting skills in English and preferably also in French (*) (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 7th April 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  14. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102959&PostingSeq=2 Job ID: 102959 Entity: European Investment Bank Deadline: Tuesday 29th March 2016 EIB Posting The EIB, the European Union's bank, is seeking to recruit for its Legal Directorate (JU) – Coordination Unit (COORD) at its headquarters in Luxembourg, an: IT and Coordination Analyst The term of the contract is 4 years. The EIB offers fixed-term contracts of up to a maximum of 6 years, according to its business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. The screening of applications may foresee a written technical test for selecting whom to interview. Purpose The IT and Coordination Analyst will support JU on Information Technology matters, business analysis, reporting, project coordination, and internal administrative tasks, interfacing with central services and executing a wide range of coordination duties. Operating Network The Legal Directorate has more than 170 posts end employs also in-house legal consultants. The Coordination Unit reports to the Director General / General Counsel and provides support to JU on HR, Budget, IT, reporting, office-logistics, missions and other various coordination-services, liaising with the relative Central Services and other Coordinations. The IT and Coordination Analyst reports to the Head of the Coordination and provides services to JU management and staff. The Coordination Team being small, the job holder will have to contribute on a wide range of technical, administrative, conceptual but also very operational tasks. Accountabilities The IT and Coordination Analyst will work both independently and as part of a team, seeking guidance in sensitive and complex issues from the Head of JU/COORD. The span of accountabilities will include: Manage projects and administer project cycles (e.g. Project Evaluation Forms, projects’ execution, timely follow-up of IT projects implementation, testing, communication) Execute business analysis tasks: draft business cases, analyse business requirements, translate them into functional specifications, assist in their translation into technical specifications Ensure operational reporting and statistics, maintaining and developing them according to evolving needs Provide IT assistance and ensure assistance / maintenance / development from central IT, from other services and/ or from external providers, if applicable), covering systems used by JU (including SERAPIS, GED, PeopleSoft Time & Labour, PIRAT, Intranet, Extranet, specific JU applications like HotDocs / GOLD, etc.) Hold overall accountability for JU Intranet (technical maintenance and developments, webmaster, content-management) Support knowledge-management Ensure ITCL services needed by JU (software, hardware, access-rights, out-of-policy requests, distribution lists / mailboxes, chrono-register, etc.), liaising with central-IT and other relevant services (e.g. OSD, IMD, etc.) Maintain and develop policies, processes, procedures, standards, manuals, documentation, working tools, training, and templates related to systems used by JU, as needed Support JU participation to the IT Steering Committee and to other IT working groups Support the Business Continuity Plan of JU as needed Provide support to internal audits related to JU (e.g. coordination of the Internal Control Framework, monitoring of AAPs) Ensure / organise own back-up within JU Coordination team and offer back-up to other team-members Qualifications University degree related to the assigned business area, preferably in IT or Information management Minimum 3 years of relevant professional experience Knowledge and experience in IT project-management, functional analysis and reporting: analysing and defining IT needs, drafting business cases and functional specifications, running IT projects, implementing and testing applications respecting deadlines, using / writing queries and reports Good knowledge and experience of EIB applications (GED, Intranet, Extranet, Business Objects, PeopleSoft (e.g. Time & Labour module), with proven ability to support them, delivering assistance and maintenance services to internal users Knowledge of the Bank's Project Cycle and its support via SERAPIS/LEAP (EIB’s lending application) would be an advantage Knowledge of JU activities and processes and of the EIB internal processes/procedures, relevant to the areas of accountability, would be an advantage Excellent knowledge of written and spoken English and/or French and good command of the other (*) Competencies Excellent analytical and problem-solving skills Excellent interpersonal, team-working, relationships-building, and communication skills (oral and written) Capacity to plan, organise and prioritise work; capacity to coordinate multiple projects across different divisions, involving internal clients, Central Services, and external providers Ability to work under high workload, flexibility Very strong customer, service, and results orientation Attention to quality and detail Capacity for innovation and demonstrating initiative Commitment, teamwork & communication, reliability, integrity (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages. Deadline for applications: 29th March 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates, irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability.
  15. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102639&PostingSeq=3 Job Title Entity Data Warehouse Officer European Investment Bank Job ID 102639 Location LU - Luxembourg Full/Part Time Full-Time The EIB, the European Union’s bank, is seeking to recruit for its Corporate Services Directorate (CS) - Information Technology Department - Risk, Data and Integration Division - Data Warehouse and Reporting Unit, at its headquarters in Luxembourg, a: Data Warehouse Officer This is a full time position The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Purpose The Data Warehouse Officer will design, develop, and optimise the Enterprise Data Warehouse to assist business users in their reporting needs related to the European Fund for Strategic Investments (EFSI) implementation. Additionally, s/he will monitor the Data Warehouse environments and provide end-user support to deliver reliable and accurate information. The Data Warehouse Officer has responsibility for managing IT projects with a broad impact on business activities. Operating Network and Specific Post Environment The Data Warehouse Officer provides expert-level analysis to model the databases, develop the ETL (Extract, Transform, Load) jobs and build the end-user reports according to standards and industry best practices. The job holder will report directly to the Head of the Data Warehouse & Reporting Unit and work in close cooperation with all IT Units. Internally, s/he will deal with Management and representatives of the Directorates using the Data Warehouse, particularly the ones in charge of EFSI/Mandate Monitoring and Reporting and other IT Units. Externally, s/he will deal with external suppliers of software and/or software-related services and external consultants. Accountabilities The Data Warehouse Officer will be responsible for: Ensuring that IT policies and initiatives in the Data Warehouse fields are implemented and key reporting needs are handled in the most effective and efficient way; this may include: Defining a unified approach for organising and representing EFSI /Mandate data within the Enterprise Data Warehouse Participating in the global definition of information architecture principles, policies, and the application of industry best practices Assisting the Data Governance Office in implementing policies and documenting process flows Taking project management responsibilities for assigned Data Warehouse projects, ensuring the completion of projects within set time, budget and quality objectives Ensuring the maintenance of the Enterprise Data Warehouse platform, either directly or with the assistance of consultants Functioning, where required, as a central coordination to ensure the delivery of expected Business Intelligence solutions on EFSI/Mandate obligations Coordinating and supervising an external IT team so as to ensure the delivery of expected Business Intelligence solutions to internal business customers Providing specific advice and recommendations in the Data Warehouse field in order to ensure that reporting solutions are conceived, built and managed in line with EFSI/Mandate requirements and EIB/IT standards and methodologies Qualifications University degree preferably in computer science or related disciplines At least 3 years of experience in the design, development, and maintenance of a data warehouse in the Banking area Strong technical knowledge of parallel development using IBM Infosphere Datastage Entreprise (8.7 and upper versions) Strong technical knowledge of SAP Business Objects Suite (XI 4.x) Good knowledge of database management systems (Sybase ASE & IQ, Oracle) Good understanding of the Bank’s business activities including operational processes and procedures in place in the various services of the EIB Significant experience in Data Warehouse modelling and methodologies Very good knowledge of project management principles, methods and practices English language is important, French is an advantage but not a must (*) Competencies Excellent oral and written communication skills at all levels in a multicultural environment. Strong capacity to think in technical and business terms with a focus on both technical issues and business processes, and to work closely with key users Sense of responsibility and initiative Strong capacity to plan and to anticipate potential issues Strong capacity to analyse and synthesize complex problems Pragmatic approach to problem solving (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 29th March 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability
  16. Job ID: 102394 Entity: European Investment Bank Deadline: Friday 12th February 2016 EIB Posting The EIB, the European Union’s bank, is seeking to recruit for its Corporate Services Directorate (CS) – Information Technology Department (IT), at its headquarters in Luxembourg: (Senior) IT Project and Service Manager This is a full-time position The term of this contract will be 4 years The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Purpose - Operating network and specific post environment One IT Service Manager position is available, in the following business area: End User Services Unit within the Operations and Client Services Division: The successful candidate will be responsible for managing the service delivery of outsourced IT Services in the End User Services (Service Desk, End User Computing) domain provided by external suppliers and governed through Statements of Work (SOWs) and Service Level Agreements (SLAs). S/he will manage an average of 2 to 3 vendors, which cover services for an approximate budget of 4 Million Euros per year. S/he will drive the definition, implementation and delivery of IT projects related to End User Services, build and maintain an IT Service Management knowledge base and best practices repository and define the IT Service Management strategy for End User Services. The candidate will work under the direct supervision of the Head of Unit responsible for their business area, in close contact with the other IT units, will mentor less experienced IT Service Managers and manage third-party project teams. Accountabilities The IT Service Manager will be responsible for: Defining the policies for Infrastructure or End User IT services with regards to the short, medium and long term, in order to ensure that overall IT strategy and policies meet the business strategy of the organisation and internal/external IT trends and developments; Defining, planning, delivering and managing IT services provided by external service providers, this may include: Designing and implementing a framework and the necessary processes to formalize service requirements into SOWs and their corresponding SLAs Developing and Implementing a consistent process for incident and problem management as well as for demand management of new requirements in line with the customer’s needs and according to the governance framework agreed with the service provider Formulating business cases and project plans, including budget, scope, resources and timing in the relevant SDLC (systems development life cycle) documents – especially the Project Charters Ensuring that projects are managed and solutions are designed and implemented in line with internal standards and procedures and that best practice, security recommendations and industry standards are respected Proactively managing the day-to-day communication between all team members of the project and external actors, and act decisively to resolve risks and issues and ensure smooth running of the project; Improving and maintaining motivation of staff and carrying out team building for the internal staff under his/her mentorship as well as for the project teams assigned to projects under his /her responsibility End-to-end responsibility for executing key processes in IT service management, this may include: Monitoring, following-up, reporting, analysing and escalating on service delivery results against SOWs and SLAs focusing on managing and resolving discrepancies Acting as the primary contact for incident and problem management with multiple internal customers and external providers Establishing a strong relationship with the customer divisions/units by understanding their ongoing and future requirements and expected outcomes Acting as a back-up person for the Head of Unit in related business area Preparing and launching call for tenders related to Infrastructure or End User IT services (e.g. MAN and WAN connections) and managing contracts with external suppliers of services according to purchasing procedures. Qualifications University degree in Computer Science, Information Systems, Business Administration or similar relevant field ITIL Certification in Service Management is considered an advantage Project Management Certification (Prince2 or PMP) is considered an advantage At least 8 years of relevant professional experience in delivery of: either IT End User Services, including Help Desk and IMAC; Windows system such as Active Directory, Exchange, File services, Forefront Identity Manager (FIM), System Center Suite; and desktop management comprising MDT, Endpoint protection, Virtual Workplace (HyperV) Windows 7 or 10, MS Office (2010 or 2013 or 2016) or IT Infrastructure services, preferably including Cloud, IaaS and/or utility type of services. At least 5 years of relevant professional experience in managing projects related either to Infrastructure or End User IT services Experience in working with multicultural and international teams, preferably working successfully with external service providers in a multisource environment Experience in managing multicultural project teams Key technical/professional knowledge and skills Very good understanding of trends and developments within the IT service delivery and sourcing market as well as of both traditional and innovative service delivery models (SaaS, IaaS, Cloud, etc.) In-depth knowledge of IT service delivery processes and best practices (ITIL) In-depth knowledge of Project Management methodologies and best practices Strong process management skills, with the ability to handle multiple contracts, projects and a wide range of tasks Proven track record of project management success, both in results achieved and in use of methodologies Good leadership skills, providing mentoring, coaching and direction to project team members Strong communication, relationship management and reporting skills Strong service delivery and demand management skills Focus on customer satisfaction and high quality service delivery Adherence to IT policies and processes to ensure consistent quality of service Ability to drive process improvement to continuously improve service and reduce cost Ability to relate IT service delivery goals to business goals Ability to rapidly adapt and respond to changes in environment and priorities Ability to elicit cooperation from management and staff in other divisions/units Very good knowledge of and experience with Microsoft Office tools Excellent knowledge of English and/or French (*), with a good knowledge of the other. (Knowledge of other EU languages would be an advantage) Competencies Good relationship management and interpersonal skills. Ability to operate at operational and tactical levels Good organisational skills Strong oral and written communication skills Planning and analytical skills Quality, Customer and Results focus (deliverables, deadlines and budget) Stress tolerance, drive and persistence Ability to motivate others and foster teamwork (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages Deadline for applications: 12th February 2016 We believe that Diversity is good for our people and our business. We promote and value diversity and inclusion among our staff and candidates; irrespective of their gender, age, nationality, race, culture, education and experience, religious beliefs, sexual orientation or disability https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102394&PostingSeq=3
  17. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102821&PostingSeq=1 Deadline for applications: 26th January 2016
  18. https://erecruitment.eib.org/psp/hr/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?FOCUS=Applicant&Page=HRS_APP_JBPST&SiteId=1&JobOpeningId=102791&PostingSeq=1 Deadline for applications: 3rd January 2016.
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