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https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190478 Engineer (Information Systems / Application Management)-190478 Primary Location Italy-Sigonella NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,285.21Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Engineer (Information Systems / Application Management) who will be responsible to provide Application Management support to the software applications and tools used by customers in the AOR and defined in the SLA and to advises on and supports day-to-day operation, control and monitoring of Mission Dedicated Systems (MDS). If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO). The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange. The Director of Service Operations (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Sigonella, located in Sigonella, Italy, enables end-to-end CIS services as it installs, operates, maintains and supports the standardized range of CIS capabilities of the Agency for the customer during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. Role Responsibilities Under the direction of the Branch Head Service Operations and Support the post-holder will perform duties such as the following: Engineer overall responsible for the delivery of Applications, Functional Services, and Server and Database Management services, to meet customer requirements in the AOR. Responsible for the installation, operation, management and maintenance of assigned Functional Systems, Servers, Databases and other Applications. Stays abreast of latest developments in these areas. Responsible for applications and data integrity. Supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans. Responsible for assigned aspects of Service lifecycle. Analyses plans, designs, requirements, and associated risks, advises on technical solutions and mitigations. Manages support to development of operations and exercises plans, directs the support to related local CIS Service provision during execution phase of these plans. Documents design and configuration of assigned applications and the required operating procedures. Implements procedures, tools and techniques for monitoring and managing the performance of applications and provides reports as required. Provides Application Management support to the software applications and tools used by customers in the AOR and defined in the SLA. Responds to user’s requests for assistance and takes appropriate action to solve database related problems occurring on the local systems. Maintains and monitors database systems and supports associated tools. Advises on and supports day-to-day operation, control and monitoring of Mission Dedicated Systems (MDS). Initiates and maintains liaison with other CSU internal units, Service Lines and other technical organisations. Investigates, defines and resolves complex technical issues. Provides engineering and technical advice, and implementation guidance to the senior management. Advises on and assists the development of standards, methods and tools. Ensures effective and efficient use of assigned resources. Applies situational leadership (directing, coaching, supporting or delegating) as required. Plans and manages implementation of assigned project work packages. Performs other duties as may be required. Person Specification Qualifications Required We are looking for candidates holding a university degree, preferably equivalent to a Master of Science (MSc) degree at a nationally recognised/ certified University in a related discipline (Information Technology (IT)); Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post; It is also required to have a formal training in database administration. Experience Required In addition to a minimum of 2 years of relevant experience to the post, you will need to prove: A minimum of 2 years experience in database operations. General background in engineering and maintenance of Communications and Information Systems (CIS) including pertinent training and practical experience. Demonstrable evidence in maintaining knowledge of advances in Information System (IS) engineering and Service Management. Knowledge of SQL Scripting and common database packages as well as Network Operating Systems. Experience in system administration of common operating systems. Technical knowledge on wide area networks (WAN) and local area networks (LAN). Knowledge of Active Directory services and Group Policies. Experience in Microsoft SharePoint Portal administration and troubleshooting. Experience in IT systems virtualization, VMware infrastructure support (ESXi/vSphere). The following will be considered as an advantage: Knowledge of NATO CIS Systems, Services, Policies, Procedures and Organization. Knowledge of project development for CIS in NATO, specifically Capability Packages (CP). ITIL Foundation certificate. Advanced ITIL Certification (Practitioner, Intermediate, Expert or Master) in an area related to Service Management. Certification in a formal Project Management methodology (Prince2, PMP, etc.). Prior experience of working in an international environment comprising both military and civilian elements. Competencies Required Application Support - Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. Database Administration - Drafts and maintains procedures and documentation for databases. Manages database configuration including installing and upgrading software and maintaining relevant documentation. Contributes to the setting of standards for definition, security and integrity of database objects and ensures conformance to these standards. Monitors database activity and resource usage. Optimises database performance and plans for forecast resource needs. Problem Management - Ensures that appropriate action is taken to anticipate, investigate and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Enables development of problem solutions. Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends. Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high caliber; provides staff with development opportunities and coaching; sets appropriate standards of behavior. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others. Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems. Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190534 Engineer (Systems)-190534 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Engineer (Systems) who will be responsible for design, deploying and troubleshooting of enterprise directory synchronization service; including associated interfaces, databases and security capabilities. Providing expert advice throughout all phases of new projects from estimating to execution. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO). The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange. The Core Enterprise Services (CES) Chief is accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers. The Communication and Collaboration Services (CCS) Branch provides functionality to support the exchange of messages, independent of the message format and content, by utilising a range of interoperable capabilities, based on commercial standards that are secure and fulfil NATO and Coalition operational requirements. Role Responsibilities Under the direction of Service Delivery Manager, the incumbent will perform duties such as the following: Responsible for design, deploying and troubleshooting of enterprise directory synchronization service; including associated interfaces, databases and security capabilities. Providing expert advice throughout all phases of new projects from estimating to execution; Day-to-day administration and monitoring of NATO’s centralized directory synchronization infrastructure; Installation, configuration and de-commissioning of Microsoft Indentity Manager and related interfaces; 2nd/3rd level support; troubleshooting, evaluating and responding to incidents and service request.s Supporting system administrators NATO-wide, with ability to set priorities without requiring direction; Design of solutions including; server/system scalability, availability, disaster recovery, monitoring, and security; Evaluation existing systems to determine effectiveness and suggest changes to meet business and agreed Key Performance Indicators; Troubleshoot and solve complex identity challenges in multi-forest environments; Analysis of risks and proactively report problems and suggest solutions; Maintenance and up-to-date knowledge of supporting documentation such as Standard Operating Procedures/Instructions and Reference Manuals; Creation and improvement of departmental policies and procedures; Attend change and problem management meetings as required; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline such as Computer Sciences, with 2 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject such as Computer Sciences, with 4 years post-related experience; Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post; Experience Required In addition to the minimum relevant experience required, you will need to prove: Demonstrated experience in Microsoft Identity Manager (MIM), with particular emphasis on the Synchronisation engine in a large multi-forest environment; At least 2 years’ experience of working in an Enterprise environment installing and maintaining Directory Synchronisation Services; Programming experience in Microsoft PowerShell & VBscript; Demonstrated experience of Microsoft Exchange Server 2010/2013/2016 and Microsoft SQL Server management; At least 2 years’ experience in maintaining Microsoft Active Directory in large multi-forest environments; Good written and verbal communication skills, with ability to effectively communicate and display service performance and improvement plans; Ability to handle and prioritize multiple assignments; Ability to interact with internal and external personnel at all organizational levels. The following will be considered as an advantage: Awareness of latest industry technology trends and applications; Working knowledge of ITIL processes and procedures; Sound knowledge of Project Management industry standards (Prince2, PMP); Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviors, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

Principal Technician (Service Desk)-190525 https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190525 Primary Location Italy-La Spezia NATO Body Centre for Maritime Research and Experimentation (CMRE) Schedule Full-time Salary (Pay Basis) : 4,111.70Euro (EUR) Monthly Grade B.5/B.6 Description : OPEN TO SERVING NATO INTERNATIONAL CIVILIAN STAFF MEMBERS ONLY 1. POST CONTEXT The Centre for Maritime Research and Experimentation (CMRE) is an executive body of the Science and Technology Organization (STO) and is governed by the provisions of the STO Charter. Within the framework of the STO in-house delivery business model, the CMRE organizes and conducts scientific research and technology development, centred on the maritime domain, delivering innovative and field-tested S&T solutions to address defence and security needs of the Alliance. The Engineering & Information Technology Division (EITD) is essential to delivering the Centre’s Programme of Work, complementing and supporting the other main organizational element, the Research Department (RD). The EITD addresses the engineering and technological requirements of the Centre's research activity, by designing, developing, constructing, testing, maintaining, repairing and calibrating acoustical, oceanographic, electronic and mechanical assemblies, especially prototypes, including hardware and software information technology (IT) equipment and applications. A primary activity for the EITD in the recent years has been the development and operation of a variety of unmanned underwater or surface vehicles. The Scientific CIS section supports the execution of the Programme of Work through the conception, design, development and construction of state of the art technologies in computing, networking and modelling & simulation (M&S), ensuring interoperability, security and compliance with relevant NATO policies and regulations. This includes: planning, conducting and evaluating technical projects and experiences in related fields, as required by the Programme of Work; organizing the delivery of strategic elements required for Centre work, such as scientific data storage and processing capabilities, interconnection with public and private national/NATO networks, integration of laboratories, geospatial information systems, remote sensing capabilities, M&S and visualization capabilities; developing and monitoring the execution of Service Level Agreements (SLA) with service providers.; 1.2 MAIN ACCOUNTABILITIES Under the management of the Scientific CIS Head, the incumbent will perform duties such as the following: Contribute to the operation of the CMRE Service Desk, in alignment with best practices such as ITIL: Act as the routine contact point for the CMRE service desk, receiving and handling requests for support using the IT service desk system, ensuring that all customers’ requests are treated efficiently and in appropriate manner Respond to a broad range of service requests for support by providing information to fulfil requests or to enable resolution following a systematic approach. Provide first line investigation and diagnosis and promptly allocate or escalate unresolved issues as appropriate. Contribute to the creation of support documentation and to the improvement of service desk processes. Support CMRE’s Program of Work ashore and in deployed locations including the set up and operation of scientific laboratories, configuration and installation of hardware and software e.g. workstations, laptops, printers. Contribute to asset management processes, supporting CIS life-cycle management aspects through the systematic maintenance of inventories and production of reports. Conduct equipment testing, document serviceability status, initiate technical assessment reports. Contribute to the operation of other CMRE IT services e.g. Contribute to CIS security compliance and remediation and contribute to incident and change management processes Carry out agreed operational procedures, including infrastructure configuration, installation and maintenance. Use standard procedures and tools to carry out defined system backups, restoring data where necessary. Identify operational problems and contribute to their resolution. Assist in investigation and resolution of network problems. Assists with specified maintenance procedures. The incumbent may be required to perform other related duties. 2 QUALIFICATION AND EXPERIENCE 2.1 ESSENTIAL We are looking for a candidate with a Master of Science (MSc) degree, or a Bachelor degree (BSc), or vocational training from a nationally recognized/certified University/Education body in a technical subject with substantial Information Technology (IT) content. Previous experience of working in an IT support role, with very good experience in using IT Service Management Tools and Asset Management Tools (e.g. workflow management for handling incidents, service requests, problems, changes and asset inventory). At least 5 years experience installing, configuring and troubleshooting Linux and Windows in a corporate environment based on Microsoft Active Directory. At least 5 years experience with basic network installation, configuration and troubleshooting. 2.2. DESIRABLE QUALIFICATIONS The following certifications and experience will be considered as an asset. Technical certifications such as CCNA, CCNP and certifications on industry-standard virtualization and operating systems such as VMWare, Microsoft Windows, Ubuntu and Red Hat Linux. Experience with McAfee ePO, Solarwinds NPM and SAM. Experience with BMC Track-IT. Experience with Information Technology Infrastructure Library (ITIL) Service Operation ITIL Professional Certification e.g. ITIL Foundation V3 3. COMPETENCIES Competencies required: Deciding and Initiating Action Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Working with People Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Applying Expertise and Technology Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Delivering Results and Meeting Customer Expectations Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. 4. INTERRELATIONSHIPS The post reports to the Scientific CIS Head and will direct the work of team members within the Section. The incumbent works with technical and project staff to meet their organizational needs with scientific computing and networking support. In addition, the post contributes to maintaining a sound security posture for CMRE Communication and Information Systems, under the supervision of system administrators and in accordance with the approved security controls. 5. WORK ENVIRONMENT The work is normally performed in a typical office environment. The work could be conducted also on research vessels, other military vessels, or deployed field laboratories for activities of short duration. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. In order for the organization to deal with emergent requirements, the incumbent may be required to perform other related duties as directed (in particular, the incumbent can expect to work as a member of Working Groups, Project Teams and similar organizational units for defined periods of time). The incumbent may be called upon to go on temporary duty (TDY), both within and outside NATO’s boundaries. 6. WHAT DO WE OFFER A world-class research facility located in the sea port of La Spezia, Italy supported by two specialised research vessels. An exciting place in which to work situated at an ideal location, the port of La Spezia, Italy, enabling synergy with regional and global academic institutes and industry. Salary and conditions of employment will be in accordance with the NATO Civilian Personnel Regulations (NCPR), which includes a rewarding salary and a comprehensive system of allowances, supplements and insurances to support families and, in case of expatriated staff, offers an interesting “expatriate” package. A generous annual leave and, (where eligible) home leave. The successful candidate will be offered a three years’ definite duration contract, which may be renewed for subsequent periods subject to business needs and satisfactory performance. Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment in another post of similar nature, which might become vacant in the near future, albeit at the same or lower grade, provided they meet the necessary requirements. 7. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications (including the most relevant publications, the diplomas – stating the highest level of education) for this vacancy are to be submitted using the E-recruitment system. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the CMRE Medical Adviser. 8. ADDITIONAL INFORMATION CMRE values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. We welcome applications of nationals from all Member States and strongly encourage women to apply. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. For any queries, please contact CMRE Recruitment Team at [email protected] To learn more about the CMRE and our work, please visit our website: www.cmre.nato.int

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190423 ISR Network and Communications Technician-190423 Primary Location Belgium-Brussels NATO Body NATO International Staff (NATO IS) Schedule Full-time Salary (Pay Basis) : 3,869.44Euro (EUR) Monthly Grade B.4/B.5 Description : The significance of BGX Intelligence, Surveillance and Reconnaissance (ISR) Cell under BICES Group Executive has recently been recognised entailing its rapid expansion. BGX ISR Cell aims to enable operations capabilities to synchronize and integrate the planning and operations of all collection capabilities with the processing, exploitation, and dissemination of the resulting information in direct support of the planning, preparation and execution of operations. Therefore, we are looking for a self-motivated experienced network technician to be capable of handling cryptographic equipment. Although many requirements have been set to be clarified, candidates may consider that all relevant applications will be examined with attention. 1. SUMMARY The incumbent's primary role is to be the BICES System Administrator for the network and communications aspects of ISR services within the BICES Group Executive (BGX) ISR Cell. He/She is the designated technician to support the ISR Cell Exercise Officer for NATO and Coalition Exercises. He/She fulfils tasks as directed by the BGX ISR Cell Chief, through the ISR Cell Engineer/Architect and ISR Cell Exercise Officer, responsible to BICES ISR Working Group (BISRWG) nations for the execution of the BISRWG Programme of Work (POW) and associated projects and activities. He/She is supervised by the ISR Cell Lead Technician. He/She also acts as a conduit of technical information between the ISR Cell and those of BGX Intelligence Service Operations (ISO) Division, Systems and Server & Applications Section and cooperates with other individuals of the BGX for ISR-related issues. This includes security, event, incident, problem and configuration management activities with regards to ISR network and communication services. As an authorized BGX System Administrator, he/she maintains a functional dependency from the BGX Operational Authority through the BGX Head ISO and ensures security and operational requirements when managing and administering ISR Systems within the BGX Element and Central Node. 2. RESPONSIBILITIES OF THE POST The incumbent is responsible to: Support BICES ISR networking and communications requirements: installation, integration, programming, operations and maintenance of ISR services within the BGX with regards to networking, Internet Protocol (IP) management, overseeing Crypto equipment, modems, Packet Transfer Component (PTC) routers, switches and IP related equipment components, including Security Boundary devices, i.e. Firewalls, Sniffers, Snorting. Support the ISR Cell Exercise Officer and the ISR Cell Engineer/Architect for the provision, implementation and operation of BGX ISR services and systems to NATO and Coalition Exercises/Trials/Events/Demonstrations and Risk Reduction Events (RREs). Assist in all aspects of lines and connections with installation, maintenance, upgrades; and, provide technical advice during additional actions required to improve overall communications performance supporting ISR functionality. Assist the Configuration Management process, by updating the Configuration Management Database (CMDB) and providing data to be tracked and included into the CMDB; and, participate in any/all auditing, accounting and verification processes in support to the ISR Lead Technician. Support the development of change and release plans, to include testing, rollout and rollback plans. Assist during the periodic testing of Disaster Recovery/Business Continuity Plans; and, report findings with recommendations on improvements for further developments with regards to ISR-related communications. Execute established and proper preventive maintenance plans for all ISR related networks and cryptographic components. Help ensure all technical and service-oriented ISR documentation pertaining to assigned ISR systems, interconnections, networking topologies and supporting cable plant, etc. are prepared, properly stored and kept up to date. Prepare Requests for Change (RFCs) on behalf of customer support, as they pertain to ISR-related incidents and RFC management processes. Review and test as required, any/all ISR Standard Operating Procedures (SOPs) for Networking and Cryptographic troubleshooting, ensuring accuracy and standardization of implemented procedures. Help collect and validate ISR systems and services performance metrics, optimizing performance. Assist the BGX Service Delivery Manager in the creation and execution of Service Improvement Plans (SIPs). Collect, analyse and forward proposals for required service and technical underpinning support contracts through the BGX Section Network/Communications Technologist. Stay abreast of technological developments relevant to the area of work. Maintain ISR Services at the IT testing facility within the same standards as provided above. 3. OTHER DUTIES Ensure all required steps and actions are taken to resolve ISR network and communication incidents and customer requests following the established models outlined by the Service Delivery Manager. These actions are in concert with additional support tiers including: Service Desk Operators; Communications Section; Information Assurance; and, on a case-by-case basis, the necessary Engineering section, with an overall aim of providing timely 1st, 2nd and 3rd level support for all network, communication and security boundary devices and technical assets supporting the objectives laid out within the ISR Cell (e.g. establishing routes, connections, etc.). Assist to maintain, update and modify ISR-related system management and monitoring services, and provide support to other BGX Network specialists, acting as a conduit of technical information between ISR Cell and BGX ISO Division under the supervision of the ISR Cell Lead. Support the Event and Problem Management processes within the BGX with regards to ISR services. Play an active role during any/all upgrades, changes and modifications of ISR services networking and communications aspects through Capacity Management studies, such as: system utilization, limitations of operational devices as they reach limitation thresholds and lifecycle effectiveness. Coordinate with the BGX ISO Division networking and communications aspects of the Classified and Unclassified BICES exercise network/services environments supporting ISR functions. Manage ISR applications within the Classified and Unclassified BICES ISR exercise network/services environments. 4. QUALIFICATIONS AND EXPERIENCE Essential Have a good general education at least to higher secondary level or to secondary level. Experience providing networking and communication services support to Military Operations, with Coalition Operations support experience. Experience providing networking and communication services support to NATO and/or Coalition Exercises. Experience with the implementation and operation of the IT networking and communication infrastructure typically hardware, software and communications - and the resources required to plan, develop, deliver and support properly engineered IT services and products to meet the needs of the BICES ISR and general user community. At least 5 years of professional experience as Network Technician of IP networks and cryptographic materials. Detailed knowledge of LAN/WAN communications, router/switched-based networks and routing protocols, with specific expertise on TCP/IP and Cisco products/technologies. Extensive hands-on experience with IP Cryptographic devices (e.g. Thales IP TCE family). Experience in configuring/connecting/cabling network devices with detailed knowledge of relevant interfaces. Ability to understand, assess and solve technical issues in a troubleshooting environment and under time pressure constraints. Ability to effectively prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training preparations and requests for change). Knowledge of NATO and/or national information technology security polices and experience in the installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national security regulations. Desirable Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation. Experience with storage, access, problem reporting and change control of Communication and Information Systems (CIS). Application of status accounting and auditing, in line with acknowledged external criteria, such as ISO 9000, throughout all stages of the CIS' life cycle. Knowledge of Voice/Video over IP technologies with trucking of voice and video end-user devices and required protocols. Detailed knowledge of Fortigate Firewalls, Cisco Voice and Video systems and their associate guards, sniffer/snort capabilities, Certificate Servers and PKI environments. Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers). Certification on IT industry/service provider standards, (e.g. ITIL, eTOM). Expertise in following technical areas: CISCO CCNA/CCNP. Formal Training in Call Managers. Formal Training in the use and maintenance of cryptographic materials. eMail Clients/Web Browsers: Working Knowledge. Web Content Management: Working Knowledge. Chat Services: Working Knowledge. 5. PERSONAL ATTRIBUTES Personal qualities of tact, judgement and adaptability. Sense of diplomacy and propriety in order to work harmoniously with colleagues, military and civilian, from nations and from NATO, as well as with staff from private scientific/industrial organisations. Critical and constructive thinking with sound judgment to maintain services in a dynamic environment. Customer service-oriented and results-driven. Dedicated and flexible to solve problems even in exceptional cases, i.e. outside normal working hours, with extra travel or under operational pressure. 6. PROFESSIONAL CONTACTS Promote and maintain professional relations with appropriate military and civilian officials and industry experts, within Nations and NATO, as required.7. WORKING ENVIRONMENT Normal office environment.8. TRAVEL REQUIREMENTS Will be expected to travel to support planning meetings and execution of BICES ISR operations and multiple exercises per year. Travel to Operational Theatres in support of crisis or exercise operations may be required.9. LANGUAGE PROFICIENCY Must be fluent orally and in writing in one of the official languages of the Organization; a working knowledge of the other is desirable (e.g. English SLP 4443 - Listening, Speaking, Reading and Writing).NOTE: The work, both oral and written in this post and in this organization as a whole is conducted mainly in English. 10. CONTRACT The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period subject also to the agreement of the national authority concerned. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations. NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts. 11. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); For all other applications: www.nato.int/recruitment Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) 12. ADDITIONAL INFORMATION NATO as employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190436 Engineer (System)-190436 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Engineer (System) This post is assigned to the SSBA Service Line of the NCIA’s Application Services Directorate. You will undertake the execution of a range of important management and technical tasks to support Service Groups in the SSBA SL. This requires the ability to motivate and harmonise work of assigned staff as well as demonstrate tact and sensitive political awareness as a member of multinational technical teams. It further includes co-operating closely with current and potential customers, as well as internal stakeholders in diverse organizations. Role Responsibilities Under the direction of the Services Group Head, you will perform duties such as the following: Responsible for software applications of assigned Business Applications: As an Oracle E-Business Suite DBA you must perform duties such as; installing, upgrading, operating and maintaining Oracle e-Business Suite software and its associated Oracle Technology stack components in a multi-tier environment; Is a member of the Technical Management Team and works in close coordination with the Application Management Team; Responsible for ensuring availability and performance; Responsible for providing trend analysis to enable informed decisions regarding resource management; Responsible for identifying improvements in assigned areas; Performs analysis, detailed problem diagnosis/resolution, testing, writing of documentation and participating in reviews, walkthroughs and audits; Participates in the definition, acquisition and implementation of new system engineering requirements; Assists in the maintenance of the operational and support environments for the software of all assigned systems; Deputize for higher grade staff, if required; Perform other duties as may be required. Person Specification We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that are of interest to the NCI Agency. That is at least 10 years extensive and progressive expertise in the duties related to the function of the post. Experience Required In addition to 2 years of experience (Master’s Degree) or 4 years of experience (Bachelors Degree) in the duties related to the function of the post, we also require the following: Demonstrable database administration experience, specifically within Oracle E-Business Suite (12.1 or higher); Knowledge and practical experience with the management of Oracle e-Business Suite R12 and Oracle Database 12c product (or higher) versions in Linux and/or Solaris environments. This includes but is not limited to; backup/recovery, monitoring, patching, upgrading, performance tuning and administration; Detailed understanding of Oracle E-Business Suite R12 data model, technical architecture and high availability options; Extensive experience in troubleshooting and tuning Oracle E-Business Suite R12; Experience in working under software development methodology and with software implementation lifecycle; Good documentation skills; Experience with configuration and version control; Familiarity with Service Desk infrastructure and procedures; Experience of working in a team that delivers a highly available service. The following will be considered as an advantage Sound knowledge and practical experience of Oracle Enterprise Manager and the Applications Management Suite; Practical experience with advanced topology elements like shared APPL_TOP, Oracle Clusterware, Rapid Application Cluster (RAC) and Automatic Storage Management (ASM); Practical experience with RMAN and Secure Backup; Working knowledge of the Oracle Application Implementation Methodology (AIM) and/or the Oracle Unified Methodology (OUM); Experience of working with the Apache Subversion version control system; Experience with advanced reporting tools for the Oracle E-Business Suite such as Oracle Discoverer, Oracle BI Publisher (OBIP), Oracle BI Applications (OBIA) or Oracle BI Enterprise Edition (OBIEE); An ITIL v3 or more recent certification; Ability to work in cross functional teams; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190464 CIS Security Engineer-190464 Primary Location Italy-La Spezia NATO Body Centre for Maritime Research and Experimentation (CMRE) Schedule Full-time Salary (Pay Basis) : 5,285.21Euro (EUR) Monthly Grade A.2 Description : POST CONTEXT The Centre for Maritime Research and Experimentation (CMRE) is an executive body of the Science and Technology Organization (STO) and is governed by the provisions of the STO Charter. Within the framework of the STO in-house delivery business model, the CMRE organizes and conducts scientific research and technology development, centred on the maritime domain, delivering innovative and field-tested S&T solutions to address defence and security needs of the Alliance. The Engineering and Information Technology Division (EITD) is essential to deliver the Centre’s Programme of Work, complementing and supporting the other main organizational element, the Research Department (RD). It supports the Engineering and the Information Technology (IT) aspects of the Centre research activity, developing and operating state of the art acoustic and oceanographic instruments and autonomous systems. A specific function of the EITD is the conception, design, development and operation of state of the art technologies in computing, networking and modelling & simulation (M&S), ensuring interoperability, security and compliance with relevant NATO policies and regulations. MAIN ACCOUNTABILITIES Reporting to a Department Head, or a duly appointed Section Head, and working within Engineering Project Teams in a matrix structure, the Incumbent will perform duties such as the following: Provide professional contributions to assist in achieving and maintaining security accreditation for CMRE systems and autonomous vehicles used for data acquisition, processing and storage, and their interfacing with other CIS, across the life cycle (development, implementation, operation, enhancement, withdrawal from service). Within a project structure, advice on cost-effective countermeasures to minimize the security risks anticipated during the development and operation phases of the CIS life cycle. Within a framework of security accreditation, implement and operate the prescribed security controls under the supervision of the CIS Provider and the under the control of Security Staff. Document the architecture, configuration and security posture of CIS in use within CMRE to inform the risk management activities of the Security Organization. Implement security actions and controls, under the supervision of the CIS Provider and under the control of Security staff, to execute Security Accreditation Plans. Duties include: Plan, implement and upgrade CIS Manage CIS (e.g. switches, routers, firewalls also in Virtual Environments) Analyse security breaches to determine their root cause Contribute to define, implement and maintain corporate security policies Supervise and manage Technical Teams as required Undertake security testing, in accordance with an agreed Security Testing & Verification (ST&V) Plan. Support the CIS Provider in the formulation of Security Operating Procedures (SecOPs) for the CIS. Support storage, processing and transmission of NATO information in accordance with the approved SecOPs. Contribute to the maintenance of configuration baselines through configuration management and change control. Support the CIS Provider in undertaking periodic vulnerability assessments, under the control of Security staff and in accordance with the requirements of the Security Accreditation Authority Provide regular training and awareness to other project staff. Support periodic security audits performed by Security Staff and the Security Accreditation Authority. The incumbent may be required to perform other related duties. QUALIFICATION AND EXPERIENCE ESSENTIAL We are looking for a candidate with a Master of Science (MSc) Degree, or a Bachelor Degree (BSc), at a nationally recognized/certified University, in Computer Engineering, Computer Science, or other technical subject with substantial Information Technology (IT) content, and at least 4 years recent post-related experience At least 2 years’ experience in the implementation of security controls within a formal security management framework (e.g. ISO 27000) Proven experience of preparing technical documentation and Standard Operating Procedures; Security certifications (CISSP or CRISC) – this requirement can be waived if the academic degree has a specialization in information security issued by a nationally accredited Centre of Academic Excellence in Cyber Security Education and Research, such as those participating to the US NSA/DHS CAE-CD Program and UK NCSC ACE-CSR Programme. Most of the work of the CMRE is conducted in the English language, and therefore an advanced knowledge of English, both written and spoken, is essential. DESIRABLE QUALIFICATIONS The following certifications and experience will be considered as an asset. Proven experience with Cisco NGFW (Next Generation Firewalls) Proven experience with the design, configuration and operation of Cisco Routers, Switches and Firewalls Proven experience with the design, configuration and operation of heterogeneous secure Windows and Linux environments Configuration and operation experience of virtualized environments based on VMware Configuration and operation experience of Network Monitoring and Event Management systems Technical certifications such as CCNP-Security, Comp-TIA Security+, VMWare, Microsoft Windows and Linux Red Hat Experience in Security Incident Management Experience with NATO Security Policies Experience of supervision and management of technical teams Experience with the design and operation of embedded systems Experience with configuration management of CIS (Windows, Linux, real-time operating systems) Experience with Lon Talk and/or CAN-bus industry standards REQUIRED COMPETENCIES Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. INTERRELATIONSHIPS The post reports to a Department Head, or a duly appointed Section Head, and will direct the work of team members. The incumbent works with technical and project staff to meet their organizational needs in the field of networks and security. The post is paramount in establishing and maintaining a sound security posture for CMRE Communication and Information Systems, in coordination with security authorities. WORK ENVIRONMENT The work will be performed in an office, laboratory or workshop environment The work could be conducted also on research or military vessels (in port or at sea), or deployed field laboratories Slightly undesirable working conditions may apply at times. The risk of injury is categorized as: Moderate Risk The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours (Flexibility Clause) In order for the organization to deal with emergent requirements, the incumbent may be required to perform other related duties as directed (in particular, the incumbent can expect to work as a member of Working Groups, Project Teams and similar organizational units for defined periods of time). Annual TDY Requirement: The incumbent may be called upon to go on temporary duty (TDY), both within and outside NATO’s boundaries. WHAT DO WE OFFER A world-class research facility located in the sea port of La Spezia, Italy supported by two specialised research vessels. An exciting place in which to work situated at an ideal location, the port of La Spezia, Italy, enabling synergy with regional and global academic institutes and industry. Salary and conditions of employment will be in accordance with the NATO Civilian Personnel Regulations (NCPR), which includes a rewarding salary and a comprehensive system of allowances, supplements and insurances to support families and, in case of expatriated staff, offers an interesting “expatriate” package. A generous annual leave and, (where eligible) home leave. The successful candidate will be offered a three years’ definite duration contract, which may be renewed for subsequent periods subject to business needs and satisfactory performance. Applicants who prove to be competent for the post but who are not successful in this competition may be offered an appointment to another post of a similar nature, which might become vacant in the near future, albeit at the same or a lower grade, provided they meet the necessary requirements.. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications (including the most relevant publications, the diplomas – stating the highest level of education) for this vacancy are to be submitted using the E-recruitment system. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the CMRE Medical Adviser. ADDITIONAL INFORMATION: CMRE values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. We welcome applications of nationals from all Member States and strongly encourage women to apply. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. For any queries, please contact CMRE Recruitment Team at: [email protected] To learn more about the CMRE and our work, please visit our website: www.cmre.nato.int

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190436 Engineer (System)-190436 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Engineer (System) This post is assigned to the SSBA Service Line of the NCIA’s Application Services Directorate. You will undertake the execution of a range of important management and technical tasks to support Service Groups in the SSBA SL. This requires the ability to motivate and harmonise work of assigned staff as well as demonstrate tact and sensitive political awareness as a member of multinational technical teams. It further includes co-operating closely with current and potential customers, as well as internal stakeholders in diverse organizations. Role Responsibilities Under the direction of the Services Group Head, you will perform duties such as the following: Responsible for software applications of assigned Business Applications: As an Oracle E-Business Suite DBA you must perform duties such as; installing, upgrading, operating and maintaining Oracle e-Business Suite software and its associated Oracle Technology stack components in a multi-tier environment; Is a member of the Technical Management Team and works in close coordination with the Application Management Team; Responsible for ensuring availability and performance; Responsible for providing trend analysis to enable informed decisions regarding resource management; Responsible for identifying improvements in assigned areas; Performs analysis, detailed problem diagnosis/resolution, testing, writing of documentation and participating in reviews, walkthroughs and audits; Participates in the definition, acquisition and implementation of new system engineering requirements; Assists in the maintenance of the operational and support environments for the software of all assigned systems; Deputize for higher grade staff, if required; Perform other duties as may be required. Person Specification We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject or exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that are of interest to the NCI Agency. That is at least 10 years extensive and progressive expertise in the duties related to the function of the post. Experience Required In addition to 2 years of experience (Master’s Degree) or 4 years of experience (Bachelors Degree) in the duties related to the function of the post, we also require the following: Demonstrable database administration experience, specifically within Oracle E-Business Suite (12.1 or higher); Knowledge and practical experience with the management of Oracle e-Business Suite R12 and Oracle Database 12c product (or higher) versions in Linux and/or Solaris environments. This includes but is not limited to; backup/recovery, monitoring, patching, upgrading, performance tuning and administration; Detailed understanding of Oracle E-Business Suite R12 data model, technical architecture and high availability options; Extensive experience in troubleshooting and tuning Oracle E-Business Suite R12; Experience in working under software development methodology and with software implementation lifecycle; Good documentation skills; Experience with configuration and version control; Familiarity with Service Desk infrastructure and procedures; Experience of working in a team that delivers a highly available service. The following will be considered as an advantage Sound knowledge and practical experience of Oracle Enterprise Manager and the Applications Management Suite; Practical experience with advanced topology elements like shared APPL_TOP, Oracle Clusterware, Rapid Application Cluster (RAC) and Automatic Storage Management (ASM); Practical experience with RMAN and Secure Backup; Working knowledge of the Oracle Application Implementation Methodology (AIM) and/or the Oracle Unified Methodology (OUM); Experience of working with the Apache Subversion version control system; Experience with advanced reporting tools for the Oracle E-Business Suite such as Oracle Discoverer, Oracle BI Publisher (OBIP), Oracle BI Applications (OBIA) or Oracle BI Enterprise Edition (OBIEE); An ITIL v3 or more recent certification; Ability to work in cross functional teams; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190423 ISR Network and Communications Technician-190423 Primary Location Belgium-Brussels NATO Body NATO International Staff (NATO IS) Schedule Full-time Salary (Pay Basis) : 3,869.44Euro (EUR) Monthly Grade B.4/B.5 Description : The significance of BGX Intelligence, Surveillance and Reconnaissance (ISR) Cell under BICES Group Executive has recently been recognised entailing its rapid expansion. BGX ISR Cell aims to enable operations capabilities to synchronize and integrate the planning and operations of all collection capabilities with the processing, exploitation, and dissemination of the resulting information in direct support of the planning, preparation and execution of operations. Therefore, we are looking for a self-motivated experienced network technician to be capable of handling cryptographic equipment. Although many requirements have been set to be clarified, candidates may consider that all relevant applications will be examined with attention. 1. SUMMARY The incumbent's primary role is to be the BICES System Administrator for the network and communications aspects of ISR services within the BICES Group Executive (BGX) ISR Cell. He/She is the designated technician to support the ISR Cell Exercise Officer for NATO and Coalition Exercises. He/She fulfils tasks as directed by the BGX ISR Cell Chief, through the ISR Cell Engineer/Architect and ISR Cell Exercise Officer, responsible to BICES ISR Working Group (BISRWG) nations for the execution of the BISRWG Programme of Work (POW) and associated projects and activities. He/She is supervised by the ISR Cell Lead Technician. He/She also acts as a conduit of technical information between the ISR Cell and those of BGX Intelligence Service Operations (ISO) Division, Systems and Server & Applications Section and cooperates with other individuals of the BGX for ISR-related issues. This includes security, event, incident, problem and configuration management activities with regards to ISR network and communication services. As an authorized BGX System Administrator, he/she maintains a functional dependency from the BGX Operational Authority through the BGX Head ISO and ensures security and operational requirements when managing and administering ISR Systems within the BGX Element and Central Node. 2. RESPONSIBILITIES OF THE POST The incumbent is responsible to: Support BICES ISR networking and communications requirements: installation, integration, programming, operations and maintenance of ISR services within the BGX with regards to networking, Internet Protocol (IP) management, overseeing Crypto equipment, modems, Packet Transfer Component (PTC) routers, switches and IP related equipment components, including Security Boundary devices, i.e. Firewalls, Sniffers, Snorting. Support the ISR Cell Exercise Officer and the ISR Cell Engineer/Architect for the provision, implementation and operation of BGX ISR services and systems to NATO and Coalition Exercises/Trials/Events/Demonstrations and Risk Reduction Events (RREs). Assist in all aspects of lines and connections with installation, maintenance, upgrades; and, provide technical advice during additional actions required to improve overall communications performance supporting ISR functionality. Assist the Configuration Management process, by updating the Configuration Management Database (CMDB) and providing data to be tracked and included into the CMDB; and, participate in any/all auditing, accounting and verification processes in support to the ISR Lead Technician. Support the development of change and release plans, to include testing, rollout and rollback plans. Assist during the periodic testing of Disaster Recovery/Business Continuity Plans; and, report findings with recommendations on improvements for further developments with regards to ISR-related communications. Execute established and proper preventive maintenance plans for all ISR related networks and cryptographic components. Help ensure all technical and service-oriented ISR documentation pertaining to assigned ISR systems, interconnections, networking topologies and supporting cable plant, etc. are prepared, properly stored and kept up to date. Prepare Requests for Change (RFCs) on behalf of customer support, as they pertain to ISR-related incidents and RFC management processes. Review and test as required, any/all ISR Standard Operating Procedures (SOPs) for Networking and Cryptographic troubleshooting, ensuring accuracy and standardization of implemented procedures. Help collect and validate ISR systems and services performance metrics, optimizing performance. Assist the BGX Service Delivery Manager in the creation and execution of Service Improvement Plans (SIPs). Collect, analyse and forward proposals for required service and technical underpinning support contracts through the BGX Section Network/Communications Technologist. Stay abreast of technological developments relevant to the area of work. Maintain ISR Services at the IT testing facility within the same standards as provided above. 3. OTHER DUTIES Ensure all required steps and actions are taken to resolve ISR network and communication incidents and customer requests following the established models outlined by the Service Delivery Manager. These actions are in concert with additional support tiers including: Service Desk Operators; Communications Section; Information Assurance; and, on a case-by-case basis, the necessary Engineering section, with an overall aim of providing timely 1st, 2nd and 3rd level support for all network, communication and security boundary devices and technical assets supporting the objectives laid out within the ISR Cell (e.g. establishing routes, connections, etc.). Assist to maintain, update and modify ISR-related system management and monitoring services, and provide support to other BGX Network specialists, acting as a conduit of technical information between ISR Cell and BGX ISO Division under the supervision of the ISR Cell Lead. Support the Event and Problem Management processes within the BGX with regards to ISR services. Play an active role during any/all upgrades, changes and modifications of ISR services networking and communications aspects through Capacity Management studies, such as: system utilization, limitations of operational devices as they reach limitation thresholds and lifecycle effectiveness. Coordinate with the BGX ISO Division networking and communications aspects of the Classified and Unclassified BICES exercise network/services environments supporting ISR functions. Manage ISR applications within the Classified and Unclassified BICES ISR exercise network/services environments. 4. QUALIFICATIONS AND EXPERIENCE Essential Have a good general education at least to higher secondary level or to secondary level. Experience providing networking and communication services support to Military Operations, with Coalition Operations support experience. Experience providing networking and communication services support to NATO and/or Coalition Exercises. Experience with the implementation and operation of the IT networking and communication infrastructure typically hardware, software and communications - and the resources required to plan, develop, deliver and support properly engineered IT services and products to meet the needs of the BICES ISR and general user community. At least 5 years of professional experience as Network Technician of IP networks and cryptographic materials. Detailed knowledge of LAN/WAN communications, router/switched-based networks and routing protocols, with specific expertise on TCP/IP and Cisco products/technologies. Extensive hands-on experience with IP Cryptographic devices (e.g. Thales IP TCE family). Experience in configuring/connecting/cabling network devices with detailed knowledge of relevant interfaces. Ability to understand, assess and solve technical issues in a troubleshooting environment and under time pressure constraints. Ability to effectively prepare and maintain documentation of a technical nature (e.g. configuration guides, diagrams, training preparations and requests for change). Knowledge of NATO and/or national information technology security polices and experience in the installation, configuration, and maintenance of network-based systems in accordance with NATO and/or national security regulations. Desirable Experience with national BICES and NATO networking and communications infrastructure, technologies, policies and implementation. Experience with storage, access, problem reporting and change control of Communication and Information Systems (CIS). Application of status accounting and auditing, in line with acknowledged external criteria, such as ISO 9000, throughout all stages of the CIS' life cycle. Knowledge of Voice/Video over IP technologies with trucking of voice and video end-user devices and required protocols. Detailed knowledge of Fortigate Firewalls, Cisco Voice and Video systems and their associate guards, sniffer/snort capabilities, Certificate Servers and PKI environments. Experience with instant messaging and group chat service based on XMPP protocol (e.g. openfire servers). Certification on IT industry/service provider standards, (e.g. ITIL, eTOM). Expertise in following technical areas: CISCO CCNA/CCNP. Formal Training in Call Managers. Formal Training in the use and maintenance of cryptographic materials. eMail Clients/Web Browsers: Working Knowledge. Web Content Management: Working Knowledge. Chat Services: Working Knowledge. 5. PERSONAL ATTRIBUTES Personal qualities of tact, judgement and adaptability. Sense of diplomacy and propriety in order to work harmoniously with colleagues, military and civilian, from nations and from NATO, as well as with staff from private scientific/industrial organisations. Critical and constructive thinking with sound judgment to maintain services in a dynamic environment. Customer service-oriented and results-driven. Dedicated and flexible to solve problems even in exceptional cases, i.e. outside normal working hours, with extra travel or under operational pressure. 6. PROFESSIONAL CONTACTS Promote and maintain professional relations with appropriate military and civilian officials and industry experts, within Nations and NATO, as required.7. WORKING ENVIRONMENT Normal office environment.8. TRAVEL REQUIREMENTS Will be expected to travel to support planning meetings and execution of BICES ISR operations and multiple exercises per year. Travel to Operational Theatres in support of crisis or exercise operations may be required.9. LANGUAGE PROFICIENCY Must be fluent orally and in writing in one of the official languages of the Organization; a working knowledge of the other is desirable (e.g. English SLP 4443 - Listening, Speaking, Reading and Writing).NOTE: The work, both oral and written in this post and in this organization as a whole is conducted mainly in English. 10. CONTRACT The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period subject also to the agreement of the national authority concerned. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations. NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts. 11. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); For all other applications: www.nato.int/recruitment Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) 12. ADDITIONAL INFORMATION NATO as employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190396 Senior System Engineer-190396 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Senior Systems Engineer Directorate Air and Missile Defence Command and Control (AMDC2), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment, evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems. The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related internal and contracted projects throughout their lifecycle. It provides estimation of the required effort for each project/task and staffs, plans, allocates and manages engineering resources according to agreed priorities. ENB executes overall design responsibility to ensure and harmonize the integrity, technical coherence and interoperability across all AirC2-related based projects throughout product lifecycles (requirements, design, implementation, test support and site support) and across assigned projects. ENB also maintains close coordination with Service Strategy and other key stakeholders across the Agency for technical roadmaps and engineering matters. The System Engineering – In Service Support Section manages, controls, guides and coordinates all system engineering aspects (requirements, architecture/design, implementation, test support) and system engineering resources allocated to the in-service support of all AirC2-related projects. Role Responsibilities Under the direction of Section Head, Platform Engineering Services you will perform duties such as the following: Maintain an in-depth technical and architectural knowledge at system level of the systems allocated to the Directorate during the in-service support phase; Evaluate user change requests (formulated through Engineering Change Proposals (ECP), or other relevant documents)from a technical and user requirement perspective; Analyse and report on proposed system changes; Translate approved system requirements into system design changes, such as hardware software design composition/decomposition, and ensure that the defined safety, security, documentation and quality attributes are met; Document and maintain allocated system design documentation using appropriate methods and tools; Support the project development teams in the planning and execution of proposed system changes; Participate in project milestone and artefact reviews to ensure that the system documentation is correctly understood, implemented, verified and tested; that system design principles are maintained and adverse effects and regressions are adequately mitigated; Liaise with operational experts to ensure operational requirements are met; Address in-service support and evolution concerns through advice and guidance in technical discussions on system design and risk management issues in close coordination with other AMDC2 stakeholders; Provides guidance at system expert level to external stakeholders, as directed; Liaise with the Customer Service Desk for problem resolution and provide second-line support as required; Assist in organizing, performing and supervising on-the-job-training, as required; Act as lead engineer for a group for system engineers, when directed; Deputize for higher grade staff, as required; Perform other duties, as required. Person Specification We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content or exceptionally, the lack of a university/college degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities and 12 years of experience of relevance to this post. Experience Required In addition to 5 years experience (Master’s Degree) or 7 years of experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Extensive experience in a successful large scale development programme, preferably in the AirC2 or related domain; Recent experience in system engineering of large-scale distributed software-intensive transaction processing or management support systems (like management information-, decision support systems, etc); General up-to-date knowledge of computer system architectures, requirement and baseline management, Local Area Network / Wide Area Network and Network concepts, programming techniques, Data Base Management Systems and Data Management concepts; Experience in the architectural design of large-scale distributed software intensive transaction processing or management support systems; Practical experience in technical and/or management responsibilities leading technical teams and/or projects. The following will be considered as an advantage Experience in system engineering applied to modern automated AirC2, Air Traffic Control or equivalent command/control systems; Proven ability to synthesize and summarize large amounts of technical documentation; Experience in modern software development and change management processes, such as Scrum and Development Operations. Experience in system performance and safety engineering; Experience in the operational use or maintenance of a current air operations, command and control or Air Traffic Control system; Experience in automated tools supporting system engineering activities; Knowledge of software life cycle management and quality management; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT). Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may supervise, administer and give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190431 Communication Information System (CIS) Operations Specialist-190431 Primary Location Italy-Grazzanise NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Monthly Grade B.5 Description : TEMPORARY VACANCY OPEN TO NATIONALS OF NATO MEMBER STATES ONLY LOCATION: NATO Second Signal Battalion (2NSB), Grazzanise, Italy DIVISION: S3 –Operations & Training TITLE: Communication Information System (CIS) Operations Specialist GRADE: B-5 equivalent SECURITY CLEARANCE: NATO S E C R E T SUMMARY 1. POST CONTEXT NATO Second Signal Battalion provides Communication and Information Systems (CIS) services to deployed NATO Headquarters, connects supported headquarters to available communication and information systems, and sets up transmission media. Establishes, operates, and maintains two independent Command & Control and Technical Control Centres (C2TCC), and all available deployable DCIS equipment. 2NSB sets up and administers deployed Local Area Networks (LAN), and provides support and maintenance services up to field level, and provides support to testing of new DCIS equipment with subordinate units. The CIS Operations Specialist is part of the S3 Branch, which is responsible to Commander NSB for the overall preparation, supervision and execution of all internal training exercises and NATO exercises and operations, for producing communications plans and orders for training exercises, deployments, and support of operations, and for evaluating the training readiness of all subordinate organizations by planning and coordinating all commercial training, in-house, and NCISS-based training. The CIS Operations Specialist is responsible to assist with the coordination and delivery of plans and orders in support of 2NSB missions. The incumbent reports directly to the 2NSB S3 Chief. 2. DUTIES Prepare, coordinate, and issue plans and orders for deployments, operations, and exercises of the NATO Second Signal Battalion and its subordinate organizations, Draft communications and electronics operating instructions for the unit. Provide advice and recommendations to superiors on the feasibility of communications plans. Advise staff users on all deployment and training matters. Under routine circumstances, the job is performed in a typical office environment and various CIS facilities and field site environments in Grazzanise, Caserta, Italy, where the risk of injury is categorized as “none”, and where slightly undesirable conditions may apply. Legal authority is held: None Budget authority is held: None Decision authority is held: None Supervisory duties: None 3. QUALIFICATIONS AND EXPERIENCE ESSENTIAL Higher secondary education and 6 years of post-related experience Experience with command and control support of operational planning in a communications and information systems environment. Knowledge of European military and civilian telecommunications and ADP systems. Previous experience with mobile communications organization, including SATCOM Experience in project management. Must have an English Standard Language Proficiency level of “Professional” in Listening and Speaking, and “Functional” in Reading and Writing (SLP 3322 based on NATO standards). DESIRABLE University degree in a CIS-related field, with a minimum of 3 years of experience in CIS operations. Experience with NATO CIS and its concepts, policies, and architectures. Experience with NATO CIS capability planning and programming procedures. Possession of a Light Vehicle Driving Licence. 4. REMUNERATION: The basic entry-level monthly salary for a NATO Grade B-5 equivalent in Italy is Euro 4,111.70 which is not exempt from taxation. In accordance with the provisions of NATO Personnel Civilian Staff Rules (NCPRs), temporary personnel whose place of residence is more than 100km from the place of employment, shall be entitled to the reimbursement of direct travel expenses to and from the place of residence on taking up duty, and on leaving the service of the Organization. Installation allowance will not be paid to personnel on a temporary assignment. 5. ADDITIONAL INFORMATION Travel The Individual may be required to travel to other NATO Headquarters and/or remote sites. Such travel is normally of short duration, up to 1 week, and occurs infrequently. Physical Security/Safety Requirements The individual will be briefed on the approved site physical security, safety regulations and emergency services upon arrival. Access passes will be provided subject to Host Nation/Base regulations. Direction and Evaluation The individual is expected to work as a member of the S3 Branch and will establish his/her own daily routine based on a self-assessment of defined requirements and priorities. The designated supervisor may provide additional guidance as required or requested and may provide prioritization of work. The designated supervisor will evaluate performance. Quality Assurance A formal monthly meeting between the individual and the supervisor/alternative will be scheduled in order to evaluate performance. Hours of Operations: Normal working hours for the place of work are as follows: Monday to Thursday 0830 – 1730, and Friday 0830 - 1530. Lunch is 1 hour to be taken between 1130 and 1345. Monthly Execution Report The individual shall apply best efforts towards accomplishing the work. 6. INSTRUCTIONS TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within HQ JFC Naples with duty location Grazzanise, Italy Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. Please note: Temporary personnel may be engaged only on condition that: They are nationals of a NATO member country They fulfill the physical standards demanded by the exercise of their functions They are eligible to apply for a NATO Security clearance A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples will take action to obtain the required security clearance from the successful candidates’ national authorities.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190428 Staff Officer (Information Assurance)-190428 Primary Location Italy-Naples NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Yearly Grade A.2 Description : DIVISION: J-6 Cyberspace TITLE: Staff Officer (Information Assurance) GRADE: A-2 SECURITY CLEARANCE: NATO S E C R E T 1. POST CONTEXT The Joint Force Command Naples is a Joint Headquarters, operating at the Operational Level, capable of executing effective command and control over assigned forces in order to achieve Operational effects in an assigned Joint Operating Area. The Support Directorate is responsible for planning, directing, monitoring, assessing and coordinating support staff functions. The J6 Cyber Ops Division is responsible for developing plans, policy, and procedures for CIS support of JF HQ missions in static, deployable, or in deployed operations. The Cyber Branch will directly align all functional Cyber activities under the CIS division and will ensure top to bottom approach providing a roust Communication and Information System (CIS) support relationship between the strategic and operational level HQs. The Staff Officer (Information Assurance) supervises CIS Information Assurance programmes within JFC HQ Naples, providing technical assistance to operations and exercises. The incumbent manages and provides advice on CIS information and computer security activities, and he/she is responsible for overlooking the Intelligence Cycle. The Staff Officer (Information Assurance) reports directly to the Branch Head (Cyber Defence) - OF-5. 2. DUTIES The Staff Officer (Information Assurance) supervises CIS Information Assurance programme within the JF HQ. The Staff Officer (Information Assurance) provides advice and manages CIS information and computer security activities to include cyber defence. The Staff Officer (Information Assurance) provides technical assistance to operations and exercises. The Staff Officer (Information Assurance) evaluates, coordinates and monitors implementation of all CIS INFOSEC requirements for the theatre of operations. The Staff Officer (Information Assurance) provides CIS INFOSEC, COMPUSEC inputs and advice to operational planners on feasibility and methods of exercise and operation requirements. The Staff Officer (Information Assurance) provides CIS Information Assurance guidance on development of technical specifications and concepts for Local and Wide Area Networks (LAN/WANs) required in exercises and operations. The Staff Officer (Information Assurance) Provides technical advice and contributes to the overall CIS planning with regards to Information Assurance. The Staff Officer (Information Assurance) has Functional Area Decision Authority. The Staff Officer (Information Assurance) may be required to direct and supervise the work priorities of one or more HQ multifunctional teams, depending on requirements. Under routine circumstances, the job is performed in a typical office environment where the risk of injury is categorized as “none”. However, the Staff Officer (Knowledge Management) may be required to undertake deployments in support of military operations and exercises, and/or short-term travel assignments, both within and outside of NATO boundaries. Such operational deployment may be up to 30 days, and may be on short notice. Acceptance of an employment contract linked to this post constitutes agreement to deploy up to 30 days, if required. 3. QUALIFICATIONS AND EXPERIENCE ESSENTIAL University Degree in information security, computer science, or related discipline, and 2 years of function-related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation, with 4 years of post- related experience. Extensive experience in the implementation of INFOSEC and COMPUSEC policies and procedures. Experience in Command and Control support for operational planning (performing activities aiming at ensuring consideration of Communications and Information System (CIS) and Cyber Defence aspects, during the production of an Operational Plan) Knowledge of CIS, and its concepts, policies, and architectures. Experience in cyber defence and project management. Knowledge of CIS capability planning and programming procedures Must have an English Standard Language Proficiency level of “professional” in Listening, Speaking, Reading and Writing (SLP 3333 based on NATO standards). DESIRABLE University Degree, preferably in Research and Informatics area studies, in configuration and inter-connection of networks, and 2 years post related experience, or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years of post-related and 2 years of function- related experience. National General Staff College, or NATO Defence College-graduate. Knowledge of Security-related issues Background experience covering Joint staff functions, preferably in a NATO environment. Experience in Security Management and Information Security. Knowledge of the Intelligence cycle and processes, and J6, J3, and J2, functional activities. Prior experience as participant in NATO training and exercises NATO COURSES: NATO CIS ORIENTATION OFFICER (CII-CS-1-101) NATO CJ2X COURSE (NS) (INT-AI-4006) INFOSEC (COMSEC) (NCISS-278) NATO Staff Officer Orientation Course (ETE-IT-2834) 4. POSITION AND CANDIDATE PROFILE Personal attributes The incumbent must be able to integrate into a military organization and work in a team. Good communication skills are essential to interaction at required levels. He/she must be able to work under pressure, long/irregular hours, and to carry high workload. He/she must be able to work outside normal office hours and environment. The incumbent will travel regularly to other HQs for co-ordination and must be ready to deploy temporarily to deployed HQ in support of development of Security requirements. The incumbent must be flexible and able to work in more than one context simultaneously. High level of organizational, coordination and communication skills required. Good health is required Professional contacts The incumbent routinely interrelates not only with work associates, but also with outside immediate organization on functional matters. Solicits/gives information and provides advice/guidance. The assistance role in managing information assurance activities will become more and more relevant in the context of support to operations and exercises, where the contacts will be fundamental for executing joint plans and operational activities together with stakeholders not necessarily fully familiar with NATO-standards. The open-mindedness and socializing attitude will be a key asset to manage these contacts and make them beneficial to NATO. Contribution to the objectives The work involves the analysis and research of a complete task with recommendations affecting the plans and management of the organisational element. 5. CONTRACT The successful candidate will receive a three-year definite duration contract which may be followed by an indefinite duration contract. The basic entry-level monthly salary for a NATO Grade A-2 in Italy is Euro 5,285.21 which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions. 6. HOW TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within HQ JFC Naples. Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. Employment pre-requisites: Candidates are invited to submit their applications only if: · They are nationals of a NATO member country · They are over 21 and under 60 years of age at the time of taking up their appointments. Appointments of definite duration may be offered to candidates of 60 years of age or more, provided that the expiry date of the contract is not later than the date at which the candidate attains the age of 65. Additional information: A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples will take action to obtain the required security clearance from the successful candidates’ national authorities Please note that we can only accept applications from nationals of NATO member countries.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190366 Job Description - Senior Technician (Information Systems Administration) (190366) Senior Technician (Information Systems Administration)-190366 Primary Location United Kingdom NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,517.03Pound Sterling (GBP) Monthly Grade B.4 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. Do you have extensive experience of configuring, installing and troubleshooting Windows Operating Systems? Do you have in depth, practical knowledge of PC hardware systems networking and TCP/IP protocols? Do you have experience working in a CSI Service Operations environment? If the answer is yes, this position is ideal for you. NATO Communications and Information Agency (NCI Agency) is looking for a Senior Assistant (Information Systems Administration) to work under our CIS Support Unit (CSU) Northwood, based in our CIS Support Element (CSE) Molesworth. ((NB. This post is based in Molesworth UK)) As the Senior Technician you will be responsible for local Level 1 and some Level 2 support of assigned systems at Molesworth as directed by the relevant Service Owner; which will include Level 1 and 2 support, and the management of NCI Agency’s incident and change management processes in relation to customers of the CSE Molesworth. You will also be performing installations, and assisting Cyber and Logistics teams in service of customers. Role Responsibilities This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The Office of the Acquisition Director acts as Acquisition Executive for the Agency, as delegated by the General Manager. It serves as the Competition Advocate and Source Selection Authority with unlimited signature authority for contractual instruments. CIS Support Unit (CSU) Northwood, located in Northwood (GBR) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. CSE Molesworth is a subordinate unit to CSU Northwood and is responsible for local Level 1 and some Level 2 support of assigned systems at Molesworth as directed by the relevant Service Owner. For day-to-day operations CSE Molesworth will function as a team within CSU Northwood’s Service Operations Branch (SOB). Under the management and guidance of the Commander, CSU Northwood, but largely on your own initiative, you will perform duties such as the following: Providing Level 1, some Level 2 support of end-user ICT assets in accordance with Agency processes and procedures; Recording all work carried out in the NCI Agency’s EPM system; Assist Head CSE Molesworth to carry out tasking in accordance with NCI Agency’s Incident and Change Management processes, including recording all activity in ITSM as well as maintaining configuration control; Keeping the CSU Northwood Incident Manager apprised of any unexpected developments, including reasons why a particular incident cannot be resolved and forecast for resolution; Liaising with other sections within CSU Northwood as required in order to carry out your responsibilities to deliver Level 1 and 2 support; Assist CSU Northwood’s Cyberspace Security Team in carrying out crypto and cyberspace as required; Assist Head CSE Molesworth in carrying out end-to-end NATO CIS logistics services to Molesworth Assist Head CSE Molesworth in contributing to the Unit’s continual service improvement procedures and to the NCI Agency continual service improvement process; Engaging regularly with Customer(s) including providing feedback on service performance as required by local agreements. Assist Head CSE Molesworth in contributing to any updates of agreements between the customer(s) and the NCI Agency as required by the Branch Head and in consultation with the CSU’s Head of CRM; Perform other duties within the NCI Agency’s area of business as may be required. Person Specification Qualifications Required To be considered qualified for this post you must hold vocational training, at a higher level, in a relevant discipline such as Information Technology or Communications; ideally supplemented by formal industry recognised certifications in PC Hardware repair and configuration and in LAN/WAN networks. Experience required: In addition to the above qualifications, you must hold at least 5 years of experience in progressively responsible IT support positions; and within this be able to display experience of working within a DIS Service Operations Environment. In addition it would be considered essential that you are able to demonstrate: Recent practical experience of configuring, installing and troubleshooting industry standard desktop Windows Operating Systems; Relevant recent experience in PC Hardware Systems, with a good understanding of Intel x64 bit systems configuration and performance monitoring; Good working knowledge of TCP/IP Protocols and Standards; Experience with Office Automation Solutions (printer, scanner, fax, voice, productivity packages) Further to this, it is highly desirable if you are able to display: Knowledge of policy, procedures, and organisation of CIS; Working knowledge of ITIL processes and procedures; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation. Competencies Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority or process owners; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl Engineer (Incident Handling)-180927 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. Do you have recent and relevant experience in the analysis of risk and in the implementation and integration of cyber security protective measures? Can you demonstrate experience of Intrusion Detection and Incident Response in a Computer Emergency Response Team? Do you have experience in preparing and delivering reports for different audience? If the answer is yes, this post is ideal for you. The NCI Agency is currently seeking an Engineer (Incident Handling) to deliver of technical co-ordination, support and assistance in respect of Cyber Security Incident Response to NATO CIS Operating Authorities. This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO). Role Responsibilities Within the NCI Agency, the Cyber Security Service Line provides specialist cyber security-related services covering the spectrum of scientific, technical, acquisition, operations, maintenance, and sustainment support, throughout the life cycle of NATO information communications and technology, enabling secure conduct of the Alliance's operations and business in the NNEC environment and in the context of NATO's Command, Control, Communications, Computers, Intelligence, Surveillance (C4ISR). The Incident Handling Cell provides Incident Handling Officers (IHOs) who are responsible for assessment of significant computer and security events and management of any resulting Security Incidents. Under the direction of the Cell Head, the incumbent will perform duties such as the following: Provision of 24/7 Incident Response (TRIAGE, Contain, Eradicate, Recover) activities, during normal working hours and on-call duties, including weekends and holidays; Deliver of technical co-ordination, support and assistance in respect of Cyber Security Incident Response to NATO CIS Operating Authorities or other similar bodies as directed; Technical coordination, as required, with NATO Nations, Partner Nations, non-Governmental Organisations and Industry partners; Provision of technical support to forensics investigations; Cyber Security Incident-related research; Incident reporting activities in support of NATO CIS, reporting Security Incidents to the appropriate NATO Stakeholders as required; Production of Standard Operating Procedures covering all aspects of Incident Response (TRIAGE, Contain, Eradicate, Recover) activities; Analysis, interpretation and dissemination of Security Advisories and Threat Intelligence Reports from NATO Nations, Partner Nations, non-Governmental Organisations and Industry partners; Research to identify, document and implement improvements to the Incident Response (TRIAGE, Contain, Eradicate, Recover) activities in order to enhance and optimise current best practice to meet new and developing threats; Incident Threat/Trend Analysis, producing indicators and warnings to raise situational awareness within NATO; Co-ordination and preparations of reports, recommendations and presentations to the CDMB, Security Authorities and NATO IA communities on all aspects of Incident Response (TRIAGE, Contain, Eradicate, Recover); Co-ordinating simultaneously the activities of multiple NATO Site-level Incident Response Teams; Performs other duties as may be required. Person Specification Qualifications Required You will hold A Master of Science (MSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience; or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. It is considered highly desirable for you to hold Degree in IT or CIS security related discipline; as well as relevant certifications, such as Certified Information Systems Security Professional (CISSP), GCIH or GIAC/GCIM Security. In addition, it will be considered as an asset if you attended NCISS-101 NATO CIS Orientation and NCISS-279 INFOSEC (COMPUSEC) (or national equivalent). Being a member of a recognized professional body or institution is considered as an asset. Experience Required You will be required to demonstrate, as a minimum, 2 years of recent and extensive experience relevant to this position. Furthermore, you will need to demonstrate: Excellent communications skills and reporting experience with capacity to communicate to different types of audience (senior executive, middle management, technical and non-technical); Comprehensive understanding of the principles of Computer and Communication Security, networking, and the vulnerabilities of modern operating systems and applications acquired through a blend of academic or professional training coupled with practical professional experience; Experience in the implementation and integration of Cyber Security protective measures; Recent practical, hands-on experience of Intrusion Detection and Incident Response (TRIAGE, Contain, Eradicate, Recover) in an enterprise-level Computer Emergency Response Team; Experience in interpreting the results of CIS Technical Security/Vulnerability Assessments; Practical hands-on experience in System and Network administration to include Network (TCP/IP) Engineering; Experience of the management of CIS Service Delivery. It is highly desirable if you can display: In-depth knowledge of potential security event sources and their interpretation and analysis in support of the incident detection and handling processes; Practical experience in the management and the professional development of less experienced incident handling staff; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organizational structure. Competencies Required Formulating Strategies and Concepts - Works strategically to realise organisational goals; sets and develops strategies; identifies, develops positive and compelling visions of the organisation’s future potential; takes account of a wide range of issues across, and related to, the organisation. Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Language Skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl Principal Technician (Cyber Security)-190330 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,379.27Euro (EUR) Monthly Grade B.5 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. Do you have extensive experience of malware analysis and malware detection? Can you demonstrate ability to recognise when an IT network/system has been attacked and to take immediate action to limit damages? Are you ready to join a dynamic and diverse team? If the answer is yes, Apply Now! The NCI Agency is currently seeking an experienced Principal Technician (Cyber Security) to serve as the first line of technical support for our managed services customers and incident response teams and to be responsible for performing daily behavioural analysis of malware in support of antimalware protection of systems NATO-wide. The Cyber Security Service Line (CS SL) provides cyber security services to NCI Agency customers and users, as well as to all other elements of the Agency; this includes all Service Lines, Programme Offices, CIS Support Units/Elements, and the Agency Ops Centre. The CS SL is responsible for providing the broad spectrum of services in the following specialist security areas: CIS Security, Cyber Defence, Information Assurance, and Computer Security & Communications Security. CS Operations Branch delivers a suite of services to prevent, detect, respond and recover from Cyber-attacks, and incidents, on NATO’s computers networks. These services are in the specific areas of Cryptography, Identity Management, 24/7 CS Operations Support, Incident Handling, Technical Services (supporting CS Ops) and CS Support to deployed Operations and Exercises. Role responsibilities Under the direction of the Incident Management Section Head and the Malware Analysis and Digital Forensics Cell Head but largely on his own initiative, you will perform duties such as the following: Serve as the first line of technical support for our managed services customers and incident response teams and be responsible for performing daily behavioural analysis of malware in support of antimalware protection of systems NATO-wide; Interact with the Agency’s antimalware service provider and ensure the adequate quality of their service by submitting malware samples undetected by the vendor, then making sure the vendor updates their malware definitions or produces extraDATs to accurately detect threats in the submitted samples; Assist in incident response, recovery, and reporting activities in support of operational NATO CIS; Serve as an escalation point to higher lines of malware analysis and digital forensics in case of more complex or sensitive malware samples; Interact with the service provider of Malware Analysis subsystem to make sure that all the components of the subsystem are in operational state; Contribute to further automation of the malware analysis capability by scripting and integration of new tools with existing ones; Advise management on the effectiveness of established operating procedures and recommend modifications where appropriate; Deputize for higher grade staff, if required; Performs other duties as may be required. Person specification Qualifications required: You will be required to have vocational training at higher level in a relevant discipline leading to a formal technical or professional certification, or equivalent combination of qualifications and experience leading to a professional qualification or professional accreditation, with at least 8 years of relevant experience. A higher secondary education and completed higher vocational training in management of information systems, computer science, or related discipline leading to a formal technical or professional certification (such as CISSP, GCIH, GCFE, GCFA, GREM) will be considered an asset. Experience required: In addition to 8 years of relevant experience, you will be required to demonstrate: Experience or practical knowledge of malware analysis and malware detection; Extensive knowledge of malware analysis techniques and technologies; Ability to recognise when an IT network/system has been attacked, be able to take immediate action to limit damage and to escalate the event to higher authority; Knowledge of the principles of computer and communications security, networking, and vulnerabilities of modern operating systems and applications; Practical experience in Windows, Linux and VMware system administration; Knowledge of computer incident handling; Proficiency in assessing security vulnerabilities of operation systems and software. It will considered a plus if you can prove: Experience in digital forensics; Practical experience in scripting (Python, Powershell); Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Presenting and Communicating Information Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Writing and Reporting Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applying Expertise and Technology Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Delivering Results and Meeting Customer Expectations Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Achieving Personal Work Goals and Objectives Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities Languages: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190329 Senior Project Manager (Cyber Security)-190329 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 6,746.10Euro (EUR) Monthly Grade A.3 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. Are you an experienced Project Manager in the area of Cyber Security? Do you have experience of managing complex projects in a matrix environment? If the answer is yes, Apply Now! The NCI Agency is currently seeking experienced Project Managers with focused on Cyber Security area to manage medium-scale to large projects. You should have extensive experience in project management in Cyber Security, and relevant qualifications such as Prince 2, MSP or PMP. In addition, you will also have a strong ability to manage people and matrix teams; as well as establish and maintain stakeholder relations. The Cyber Security Service Line (CS SL) provides cyber security services to NCI Agency customers and users, as well as to all other elements of the Agency; this includes all Service Lines, Programme Offices, CIS Support Units/Elements, and the Agency Ops Centre. The CS SL is responsible for providing the broad spectrum of services in the following specialist security areas: CIS Security, Cyber Defence, Information Assurance, and Computer Security & Communications Security. Role responsibilities Under the direction of the Head Project Management Officer (HPMO) and Principal Project Manager, but largely on his own initiative, you will perform duties such as the following: Be responsible for the management of NSIP projects and, in particular, the implementation of major procurement projects in the area of Cyber Security; Manage procurement processes, including insourcing and outsourcing agreements, in order to ensure projects are delivered within agreed scope, time, cost and quality limits; Develop project proposals, technology evaluations and other project activities requiring subject matter expertise; Support reporting and communications with the Cybersecurity Service Line and NCIA’s top management, in order to ensure projects are monitored and controlled across all management levels; Using the MS-EPM (Microsoft Enterprise Project Management) framework used by NCIA, develop and maintain agreed project plans and detailed stage plans in compliance with the NCIA’s directives and project management best practices; Monitor and control project progress to ensure resources are consumed in accordance with the approved budget and within the approved timelines; Identify, plan, request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary; Stay abreast of technological developments in the area of Cybersecurity; Deputize for higher grade staff Performs other duties as may be required Person specification Qualifications required: You will be required to have a University degree equivalent to Bachelor’s in a relevant discipline, or equivalent combination of appropriate qualifications and experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of particular abilities or experience (at least 12 years) of interest to the Agency. In addition, you will be required to have recognized PM qualifications, such as: PRINCE2 Practitioner (or equivalent) Project Management techniques, i.e. based upon PMI Knowledge Areas. It will be considered and Asset if you hold any industry leading certification in the area of Cybersecurity such as CISSP, CISM. Experience required: You will be required to demonstrate extensive experience (at least 5 years’) in managing of large Cybersecurity or ICT projects. Proactive attitude in seeking and maintaining trust from stakeholders and roven ability to communicate effectively orally and in writing with good briefing skills are a must. Extensive experience with the MS-EPM Toolset will be considered as asset. Preferably, you will have knowledge and experience with NATO’s procurement process for ICT projects. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Persuading and Influencing: Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Coping with Pressures and Setbacks: Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Adapting and Responding to Change: Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Languages: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190336 Assistant (Exploitation Maintenance)-190336 Primary Location Italy-Sigonella NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Yearly Grade B.5 Description : TITLE: Assistant (Exploitation Maintenance) DIVISION: CIS SQUADRON SUPPORT WING GRADE: B-5 BASIC SALARY: EURO 4,111.70 SECURITY CLEARANCE: NATO S E C R E T POST SUMMARY 1. NAGSF The AGS system consists of air, ground, mission operations and support elements, performing all weather, persistent wide-area terrestrial and maritime surveillance in near real-time. The AGS will contribute to a range of missions such as protection of ground troops and civilian populations, border control and maritime safety, the fight against terrorism, crisis management and humanitarian assistance in natural disasters. The NATO-owned and -operated AGS core capability will enable the Alliance to perform persistent surveillance over wide areas from high-altitude long-endurance (HALE) aircraft, operating at considerable stand-off distances and in any weather or light condition. Using advanced radar sensors, these systems will continuously detect and track moving objects throughout observed areas and will provide radar imagery of areas of interest and stationary objects. The Support Wing is one of the two AGS Component Wings and is comprised of staff to do the following functions: Personnel, Logistics, CIS, Security Forces and Aircraft Maintenance. The CIS (Core) Squadron’s mission is the service provision for the AGS Core system mission essential CIS equipment. The Exploitation Branch is responsible for coordinating and overseeing the exploitation element of the NATO AGS Core system. 2. POST CONTEXT The Assistant (Exploitation Maintenance) is responsible for coordinating and overseeing all the Communication and Information Systems activities associated with operating the exploitation element of the NATO AGS Core system. Superintendent Exploitation Maintenance is responsible for the maintenance of AGS Core CIS systems supporting the MOS, Transportable General Ground Stations (TGGS), and Mobile General Ground Stations (MGGS). The Assistant (Exploitation Maintenance) will organize and manage personnel and work activities to ensure the AVMC2, MOS, TGGS, and MGGS core systems remain operational and mission ready. 3. DUTIES Ensures all AVMC2, MOS, TGGS, and MGGS systems remain operational and capable of performing the exploitation mission required by the AGS core system. Ensures personnel in the exploitation branch have the resources and training required to maintain AGS CIS core systems and accomplish the mission. Tracks trends and reviews processes in the Exploitation Branch to ensure optimal performance is maintained. Primarily coordinates, manages and supervises all CIS activities of the core systems used for exploitation in coordination with Industry Partners, and contractor(s), as well as in the AGS Capability Package (CP) in coordination with SHAPE Support Division CIS Directorate (SPT CIS), NATO Communications Information Agency (NCIA). Identifies and follows topics, trends or themes within the exploitation area that may impact upon the AGS functionality of the NATO AGS Core. Tracks and provides change proposals to exploitation CIS documents related to the AGS Program. Tracks future related operational requirements and technology developments (including cost information) in the area of exploitation CIS systems and includes them in the AGS program. Provides focal point for representing the AGS Support Element concerning all exploitation CIS matters within NATO and towards organizational elements inside and outside SHAPE. Cooperates and conducts liaison with the staff of NATO and national ISR programs (e.g. GBR ASTOR, USA JSTARS, USA Global Hawk) and applies valuable lessons identified/learned. Under routine circumstances, the job is performed in a typical Airbase environment where normal working conditions apply. The risk of injury is categorized as “none”. However, the incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDYassignments, both within and outside NATO boundaries. Such operational deployment may exceed30 days duration up to 183 days in any period of 547 days, and may be on short notice. For NATOInternational Civilian Staff, acceptance of an employment contract linked to this post constitutesagreement to deploy in excess of 30 days if required. The employee may be required to perform a similar range of duties elsewhere within the organisation at the same grade without there being any change to the contract. The Assistant (Exploitation Maintenance), reports to the Branch Head, (CIS Exploitation). 4. QUALIFICATIONS AND EXPERIENCE ESSENTIAL REQUIREMENTS Higher Secondary education and completed higher vocational training in computer science, information technology, telecommunications, electronics or related discipline leading to a formal technical or professional certification with 3 years function related experience, Or Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 5 years post related experience. Knowledge and extensive experience in the field of data link networks design. Experience with the management and operation of the IT infrastructure (typically hardware, software, and communications). Experience with the management of resources required to plan for, develop, deliver and support properly engineered IT services and products to meet the needs of a business. Experience with change management processes (preparation of new, or changed services), and maintenance of regulatory, legal, and professional standards. Experience in the management of performance of systems and services (public network, virtual private network, and outsourced services). Must have an English Standard Language Proficiency level of “professional” in Listening Speaking, Reading, and Writing (SLP 3333 based on NATO standards). DESIRABLE REQUIREMENTS Profound knowledge of high level, scalable communication and data link network requirements with up- to-date expertise in data link management. Previous NATO assignment or higher Headquarters, or experience working in an international military environment. Knowledge of relevant NATO CIS policies and standards. Basic understanding of AGS mission, ISR crew procedures, and CIS tasks to support mission. Good knowledge of system administration, service level agreements, quality assurance and risk management. Experience with design, development and, in particular, sustainment of IT systems. NCISS A0029 TACSAT Combined Basics NCISS A0051 NATO Dart+ Operator NCISS A0097 NATO Call Manager & Voice over Secure IP NCISS A0236 NATO Networking Infrastructure NCISS A0601 SATCOM Basics 5. POSITION AND CANDIDATE PROFILE Personal attributes The incumbent should be able to apply thought and logic to solve management and technical problems. This individual holds a significant position within the AGS CIS Squadron and is a key stakeholder to ensure CIS operations within the MOS continue. Having a NATO civilian in the post provides the NATO AGS program continuity in one of the most critical areas of the program, which is maintenance of Core CIS Exploitation systems. The post is critical to ensure that AGS Core CIS systems function to collect, process, exploit, disseminate, and retrieve information in a timely fashion. Professional contacts The incumbent is expected to maintain professional contacts with host nation representatives and other NATO organizations to accomplish the mission. He/she maintains regular day-to-day professional contacts with AGS Core personnel at the MOB and deployed units as well as external users of AGS. The incumbent will maintain a close relationship with Operations and Support Wing personnel who will have daily/weekly CIS exploitation requirements. He/she will be in close coordination with NCIA, as required. 6. CONTRACT The successful candidate who is not already serving as a NATO Civilian will receive a definite duration contract of three years, which may be followed by another contract. Serving NATO Civilians will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The basic entry-level monthly salary for a NATO Grade B-5 in Italy is Euro 4,111.70 which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions. 7. HOW TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at:https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within the Headquarters of interest. Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. Employment pre-requisites: Candidates are invited to submit their applications only if: · They are nationals of a NATO member country · They are over 21 and under 60 years of age at the time of taking up their appointments. Appointments of definite duration may be offered to candidates of 60 years of age or more, provided that the expiry date of the contract is not later than the date at which the candidate attains the age of 65. Additional information: A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples/NAGSF Sigonella will take action to obtain the required security clearance from the successful candidates’ national authorities.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190290 Service Delivery Manager (NEDS)-190290 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 6,746.10Euro (EUR) Monthly Grade A.3 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. If you have extensive experience in defining, implementing, testing, validating and supporting Global Directory Services infrastructure solutions; if you have relevant experience in the management of enterprise directory services; if you can demonstrate experience with stakeholders’ management; and if you would like to work as a part of multinational team in a challenging environment, we want to hear from you! The NATO Communications and Information Agency (NCI Agency) is looking for a Service Delivery Manager to support the full lifecycle of the NATO Enterprise Directory Services (NEDS), including associated communications, directory and security capabilities. This is a position within the NATO Communications and Information Agency (NCIA), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange Role responsibilities The Core Enterprise Services (CES) Chief is accountable to the DIS for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers. The Communication and Collaboration Services (CCS) Branch provides functionality to support the exchange of messages, independent of the message format and content, by utilising a range of interoperable capabilities, based on commercial standards that are secure and fulfil NATO and Coalition operational requirements. Under the direction of allocated Line Manager, the incumbent will perform duties such as the following: Act as the NATO Enterprise Directory Services (NEDS) Service Delivery Manager (SDM); Support the full lifecycle of the NEDS, including associated communications, directory and security capabilities; Provide expert advice throughout all phases of new projects from estimating to execution, and maintenance of existing NEDS capabilities on all NATO networks; Manage NEDS services on the NATO infrastructure on all security levels; Supervise contractors that support the NEDS service; Manage day-to-day operations and maintenance of NEDS service and infrastructure; Forecast and manage NEDS Operations and Maintenance (O&M) budget; Evaluate existing NEDS service to determine effectiveness and suggest improvement plans; Plan and implement service solutions to meet business and system requirements; Provide technical guidance and support to NEDS Project Manager when upgrading current NEDS service; Co-ordinate identity management requests with other Project/Service Managers requiring NATO identity information; Establish and maintain Synchronization Agreements (SAGs) between NEDS and service subscribers; Coordinate Request for Change (RfC) processes for new NEDS releases and interact with NCI Agency Configuration and Change Managers; Analyse risks and pro-actively report problems and suggest solutions; Manage NEDS user incidents and service requests; Maintain up-to-date documentation, including operating procedures; Support implementation of Service Level Agreements (SLAs); Monitor and report Service Performance parameters; Communicate with Project Managers and customers, understanding of requirements and issues, managing of expectations; Preparation for and representation at Customer service reviews; Ensure compliance to policies and directives of the team they supervise; Deputize for higher grade staff, if required; Performs other duties as may be required. Person specification Qualifications required: You need to hold A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline with 5 years post related experience; or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject with 7 years post related experience. Exceptionally,the lack of a degree may be compensated by a lower academic qualification combined with at least 10 years’ of experience and the demonstration of particular abilities or experience of relevance to this post, or with a military experience in a related subject. Experience required: You will have at least five years of relevant experience for this position. In addition, you will demonstrate: Experience with virtualization technologies; Experience with public/private cloud concepts; Experience in defining, implementing, testing, validating and supporting Global Directory Services infrastructure solutions; Demonstrated experience in developing and support of Identity Management Solutions for Enterprises, including full lifecycle management of automated provisioning for users and roles; Experience with cyber security in the area of directories Working knowledge of industry Project Management industry standards (Prince2, PMP); Ability to handle and prioritize multiple assignments; Ability to interact with internal and external personnel at all organizational levels; Working knowledge of ITIL processes and procedures. It is considered highly desirable for you to show: Sound knowledge of X500 standards, including protocols, data models and object classes; At least 3 years of experience as a System Analyst and Software Developer; Sound knowledge of Service Level Agreements, Operational Level Agreements and Underpinning Contracts; Awareness of industry latest technology trends and applications; Prior experience of working in an international environment; Knowledge of NATO political ambition and organizational structure. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback). Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Language Skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190245 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented System Engineer The Directorate of Air and Missile Defence C2 (AMDC2), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment, evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems. The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related internal and contracted projects throughout their lifecycle. It provides estimation of the required effort for each project/task and staffs, plans, allocates and manages engineering resources according to agreed priorities. ENB executes overall design responsibility to ensure and harmonize the integrity, technical coherence and interoperability across all AirC2-related based projects throughout product lifecycles (requirements, design, implementation, test support and site support) and across assigned projects. ENB also maintains close coordination with Service Strategy and other key stakeholders across the Agency for technical roadmaps and engineering matters. Role Responsibilities Under the direction of the Head SYS-ISS (H-SYS ISS), you will perform duties as follows: Guides and orchestrates all system engineering activities related to the in-service support of allocated systems and ensures that maintenance and organic evolution of those systems is defined and executed according to agreed-upon standards and consistent with contractual commitments and roadmaps Maintain an in-depth knowledge at system level of the systems / products maintained by the Directorate, focussing on system requirements, architecture, integration, build and test Helps maintain architecture and design documentation of systems and products maintained by the Directorate Evaluate user change requests, formulated through Engineering Change Proposals or other relevant documents, at system requirement level Perform feasibility studies for major system changes and create the appropriate reports Translate user level requirements formulated by the Operational Analysis Section into functional and non -functional system requirements and ensure that the requirements are feasible, clear, complete, comprehensive, unambiguous, measurable and testable Define functional / non – functional requirement to a level of detail sufficient for system architecture and design Analyse new or changed requirements for systems to assess their impact on the overall performance, quality, safety, security and integrity of the products, while considering hardware, software, firmware, off-the-shelf item(s), interface, simulation, methodology and life cycle aspects Seek expert advice and support for system performance and interoperability aspects from the appropriate System Engineers Document the analysis results, maintain and update the system requirement specifications / baselines and related traceability matrices and seek approval for these items Support the project teams during planning and execution of system update projects Participate in project milestone and artefact reviews to ensure appropriate consideration of the integration aspects Perform on-site-support (e.g. installation of new releases and data, problem resolution etc.) as directed Liaise with the Customer Service Desk for problem resolution and provide second-line support as required Maintain a high level of expertise in the technical areas above and stays abreast of software engineering best practices Deputize for higher grade staff, if required Performs other duties as may be required Person Specification We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree in a technical subject with substantial Information Technology (IT) or related discipline, or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with military experience in the Air C2 specific communications and 10 years post related experience. Experience Required In addition to 5 experience (Master’s Degree), or 7 years experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Extensive relevant experience, with at least 3 years spent in systems engineering of large-scale distributed software; Recent experience in system engineering of large-scale distributed software-intensive transaction processing or management support systems (like management information-, decision support systems, etc.); General up-to-date knowledge of computer system architectures, client/server, LAN/WAN and network concepts, programming techniques, Data Base Management Systems (DBMS) and data management concepts; Experience in the architectural design of large-scale distributed software intensive transaction processing or management support systems (like management information-, decision support systems etc.); Practical experience in management functions as project or team leader The following will be considered as an advantage Experience in system performance and safety engineering; Experience in the operational use or maintenance of at least one current air operations, command and control or air traffic control system; Experience in automated tools supporting system engineering activities; Knowledge of software life cycle management and quality management; Vocational training in system administration, network and / or the management of testing; Prior experience of working with military and civilian elements preferably in an international environment; Knowledge of NATO responsibilities and organization, including Allied Command Operations and Allied Command Transformation; Knowledge of NATO or national governmental acquisition policy and procurement procedures; Experience of working in international environments comprising both military and civilian elements Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Writing and Reporting - Writes convincingly; clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190244 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,436.63Euro (EUR) Monthly Grade B.3 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Technician (Workstation Management and Access Control) who will be responsible for user account management, including; preparation of user accounts for upcoming events at NATO HQ, Documents design and configuration of assigned ICT infrastructure and required operating procedures. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The User Services Section (USS) is responsible for the maintenance of configurations for fixed and mobile workstations including third party applications at NATO HQ and in all remote offices (e.g. UN). The USS also provides Level 2 support for Work Stations (WSs) and WSs applications, image development for mobile and fixed WSs, software packaging and deployment, application and operating system patch updates and group policy management. Role Responsibilities Under the direction of Section Head, the incumbent will perform duties such as the following: Responsible for user account management, including; preparation of user accounts for upcoming events at NATO HQ, sometimes requiring extended working hours or working unsociable hours; Documents design and configuration of assigned ICT infrastructure and required operating procedures; Monitors and reports capacity of assigned ICT infrastructure; Supports resolution of technical issues in a systematic approach; Supports implementation of procedures, tools and techniques for monitoring and managing performance of assigned ICT infrastructure, and provides reports as required; Assists with, and implements, assigned project work packages; Responsible for user access management (creation, maintenance and deletion of user accounts) on all networks; Seeks recommendations from superiors for technical solutions; Maintains sound knowledge on implemented technologies; Coordinates and conducts own work to meet quality targets; Provides support related to local CIS Service provision during execution phase; Deputize for higher grade staff, if required; Performs any other duty as may be required. Person Specification Qualifications Required It is essential that you hold a vocational training certificate at middle level in a relevant discipline, or equivalent, or Diploma of a secondary education. Experience required In addition to at least 3 years of relevant experience, you will be required to prove: Knowledgeable in the use of trouble ticket tools (e.g. BMC ITSM); Knowledgeable in the execution of testing and quality assurance procedures; Very good knowledge of user account management on Microsoft Active Directory services; Good knowledge of methods, tools and procedures required for continuous monitoring of Microsoft Active Directory; Ability to accurately and strictly follow standard operating procedures and NATO policies; Knowledgeable in recent and current Windows operating systems and common Windows desktop applications, such as MS Office and Adobe; Experience of working within customer service orientated organisation requiring well developed oral and written communication skills; Experience of working as part of a cohesive team, with flexibility and technical ability necessary to provide support to other Service Centre teams as workload/demand dictates. In addition to the above, it would be considered highly desirable if you are able to display; Certification covering the area of ICT User Support (ITIL Service Desk, Incident Response or Problem Practitioner; Microsoft Certified Desktop Support Technician); Knowledgeable in workstation management tools (e.g. Microsoft SCCM); Broad knowledge of related Windows ICT technologies, such as MS-AD, MS-Exchange, PowerShell, Group Policy Objects, Antivirus, DNS, DHCP; Knowledge of IT administration tools in general; A good level of French will assist when in contact with AOs/XOs; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT Competency Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190171 IT Change Manager-190171 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 Nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. Can you prove recent and relevant experience in the usage of change management practices and configuration management tools? Are you familiar with ITIL change and configuration management best practices? Do you have a customer oriented attitude? If the answer is yes, this position is ideal for you. The NCI Agency is currently seeking an IT Change Manager within the Service Management and Control Service Line (SMC SL), capable of coordinating IT Changes across diverse networks, organisational entities, Service Lines and other relevant actors and to ensure that the IT Change Management Process/Directive is executed accordingly. The Service Management and Control Service Line (SMC SL) covers the full life-cycle support (strategy, design, transition, operation and continuous service improvement, including Subject Matter Expertise) for NATO wide Service Delivery. It owns the people, processes and tools pertaining to: Service Support Management, Service Delivery Management and Continual Service Improvement components for Service Delivery. It offers internal services to all of the other SLs and external services to the customer. Roles and Responsibilities Under the direction of the Change Configuration Authority Branch Lead, you will perform duties such as the following: Coordinates IT Changes across organisational entities, Service Lines and other relevant actors ensuring that the IT Change Management Process/Directive is executed accordingly; Provides support to the Service Delivery Managers on how to coordinate and communicate IT Changes and to the System Managers on how to plan the changes according to the given process or procedure; Ensures that the IT Change Management processes is in place, updated and fit for purpose, ensuring that the relevant metrics are implemented and contribute to measurement and reporting on satisfactory service performance; Enforces process and standards, and work to improve the process; Collects data related to the relevant KPIs to contribute to satisfactory Service Delivery performance; Assures there is a solid link with other Service Transition processes, such as IT Release and Deployment Management and Service Asset and Configuration Management; Provides guidance on Service Outages plan and communication to the Service Delivery Manager; Reviews the IT Change Management plans and ensures its adherence to standards; Participates in the Change Advisory Board to review and approve changes across the organization, along with other IT Change Managers; Receives, logs and allocates a priority to all requests for changes that arrive; Reviews Request for Changes (RFCs) for the Change Advisory Board (CAB) meeting, and ensures that all requests for changes are circulated to Change Advisory Board members in advance to allow prior consideration; In cooperation with the Chair of the CAB, decides which CAB members will come to the CAB meetings, who gets specific RFCs depending on the nature of the RFC; Establishes priorities on urgent CAB meetings for all urgent RFCs, in cooperation with the Chair of the CAB; Chairs CAB meetings in absence of the CAB Chair as necessary; Any other necessary related activities to accomplish the Organization’s requirements Person specification Qualifications required: You will hold a university degree, preferably equivalent to a Master's Degree in information systems engineering, information technology or related discipline. A formal post-secondary training in IT will be considered as an asset. Experience required: In addition to the minimum of 2 years function related experience, you will be required to demonstrate: Experience in Configuration Management, Configuration Control and Change Management; Practical experience in the usage of change and configuration management tools; Experience with ITIL change and configuration management best practices; Experience leading meetings and committees; Knowledge of Quality Management principles; Experience in the operation of Change Advisory Boards (CAB). We would consider it as an asset, if you can demonstrate experience in applying QA and IV&V procedures. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190118 Engineer (Data & Tools Management)-190118 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,781.30Euro (EUR) Monthly Grade A.2 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Engineer (Data & Tools Manager) The Directorate Air Missile Defence Command & Control (AMDC2) ensures the harmonized planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other Air Command & Control (AirC2) and Ballistic Missile Defence (BMD) assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate of AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into Service, evolution and through-life logistic support of NATO’s AirC2 / BMD systems and assigned national AirC2 systems. Systems Engineering Branch (SEB) is responsible for the direction and management of the activities related to the SoS architecture and requirements for the BMD programme. The development and maintenance of the Architecture Definition Document (ADD), the Architecture Requirements Specification (ARS) and of the Interface Control/Definition Documents (ICD/IDDs) for the interfaces between the various systems in the BMD SoS Architecture and for the BMD capability at the SoS level. SEB also ensures that the verification and validation of the documented requirements is adequately considered and supported. Role Responsibilities Under the direction of Chief SEB, you will perform the following duties: Design, document and maintain logical models to capture the information required to describe the enterprise architecture; Implement the models in the different tools to form a consistent integrated architecture repository; Migrate, link and merge data across different tools; Design and implement complex queries across the tools to support the production and the exploitation of the information in the architecture; Design, implement and maintain complex visual and tabular reports based on the data contained in the toolset; Design, implement and maintain dedicated front-ends to facilitate data capture; Maintain concurrent configuration control over the evolution of the architecture’ Perform system administration duties to ensure the toolset’s availability, integrity and confidentiality; Design and document engineering processes that are consistent with and that exploit the integrated toolset’ Support internal and external technical reviews with stakeholders (e.g. Nations); Perform any other duties as required. Person Specification We are looking for candidates with a Master of Science (MSc) degree or a Bachelor of Science (BSc) degree in electrical engineering, physics, operations research, computer science or other relevant scientific or engineering discipline at a nationally recognised/certified University or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, such as programme management qualifications and experience, or with a military experience in the related subject with at least 10 years post related experience. Experience Required In addition to and 2 years’ experience (Master’s degree) or 4 years’ experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: A minimum of 2 years of experience in data modelling and in developing and maintaining the data structures for enterprise architectures; Extensive experience in using common enterprise architecture and requirements management tools such as System Architect, DOORS, Troux, Enterprise Architect; Knowledge of database design, management, administration and exploitation; Extensive knowledge of the MS Office suite, its support for automation (e.g. VBA, Visio shapesheets) and its use in an enterprise environment; Knowledge of architectural frameworks such as TOGAF and modelling frameworks such as NAF, DoDAF and ArchiMate; Experience in web design over MS SharePoint, including server and client side scripting; Experience in data mining, business intelligence and data visualization; Knowledge in the development and maintenance of a system of systems architecture, and in requirements specification/management processes and tools. The following will be considered as an advantage Knowledge of NATO or National air and missile defence operational aspects. Knowledge of Static and Deployable Communications Networks; Knowledge of System of Systems Cyber Security and Safety Knowledge of Service Oriented Architecture and Web Services related standards Knowledge of the ACCS, Bi-SC AIS, NATO General Purpose Communications Systems (NGCS) and their requirements formulation and implementation processes; Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190225 Senior Technician (CIS Operations Control)-190225 Primary Location Netherlands-Brunssum NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,948.47Euro (EUR) Monthly Grade B.4 Description : 3000 people are working 24/7 to protect 1.5 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are NCI Agency. The NCI Agency is looking for a talented Senior Technician (CIS Operations Control). In this role, you will be responsible for monitoring the status of CIS networks and systems, responds to queries, incident reports and other requests from users and Agency's Ops Centre. If you possess relevant education, at least 5 years of relevant experience, and keep abreast of new technology, we would like to meet you! Role Responsibilities The Service Operations Branch (SOB) is responsible for providing local support to the provision of CIS services in direct support of local and remote customers in accordance with SLAs and other agreements. Under the direction of Section Head CIS Operations Control, you will perform duties such as the following: Investigate and resolve technical issues with a systematic approach; Support your superiors and recommends technical solutions; Monitor the status of CIS networks and systems, responds to queries, incident reports and other requests from users and Agency's Ops Centre; Support and ensure coordination, work and information flow in regards to Service Operation within AOR of the CSU; Supervise the monitoring and responding to Events and alerts from network management systems, initiate incident reports and coordinate out-of-hours fault management activities; Assist the NCI Agency Operations Centre/Centralized Service Desk and CSU work centres with system fault resolution; Deputises for higher authorities, if required; Perform other duties as may be required. Person Specification Qualifications Required We are looking for a candidate with a vocational training at higher level in a relevant discipline, or equivalent or Diploma of secondary. Experience Required In addition to at least 5 years’ experience in a related field, you will have: Knowledge and experience in Incident and Problem Management processes and experience in this area; Proven experience in IT Infrastructure and System Software; Extensive experience in end user support in general; Experience of system administration; Familiar with ITIL processes and procedures; Experience in office communication and information systems. It is considered highly desirable if you can demonstrate: Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190210 Engineer (WiFi, Internal CIS)-190210 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,781.30Euro (EUR) Monthly Grade A.2 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. The NCI Agency is currently seeking a talented Engineer to be responsible for managing, designing and developing Wi-Fi Networks and its components; so, if you have extensive experience with test plan creation, utilization, and results reporting for systems testing, if can demonstrated extensive experience and in-depth knowledge of Local Area Networks/Wide Area Networks (LAN/WAN), and if would like to join an enthusiastic and dynamic team, we are definitely looking for you! Role Responsibilities The mission of the Network Services and IT Infrastructure (NSII) Service Line is to provide these services and products to sponsors through successful completion of contracted projects. Under the direction of the Service Owner, the NCI Service Area supplies the capabilities, skills and competencies required for full life-cycle support of the static CIS infrastructure services of within NATO. The incumbent of this post is responsible for the service management team responsible for delivering static CIS infrastructure services to the NATO community. Under the direction of the Internal CIS Cell Head, but largely under own initiative, you will perform duties pertaining to the delivery of CIS services to internal NCI Agency customers, in particular for the Wi-Fi and VPN services. The Wi-Fi Engineer will play a key role in the Internal CIS team of NSII to deliver Wi-Fi services to NSII’s customers. The Wi-Fi Engineer will utilize his or her expertise and experience to manage (at a later stage design and develop) Wi-Fi Networks and its components. The Wi-Fi Engineer will also be responsible for the creation of necessary manuals and support documents (CONOPS, Wi-Fi SOP). In more detail the said duties consist of: Day to day management of the Internal IT services as part of the Internal CIS team; Focusing on Services delivered through Internal IT Projects and initiatives, in particular Wi-Fi implementationsand VPN setup: Manage / Maintain (design and develop) Wi-Fi Networks within NCIA locations; Responsible for error detection, analysis, and timely intervention regarding all configuration functions; Provide performance monitoring, tuning, and capacity planning; Apply field experience to build a cohesive, consistent, standardized Wi-Fi architecture solution; Document, build, and execute test plans to qualify vendor solutions; Develop evaluation criteria and scoring, and perform integration testing of network elements; Advising and assisting the Internal CIS Cell Head on ECP’s (CCP’s) for representation at the Communication and Network Change Advisory Board to NCIAs CIS Configuration and Control Board; Responsible for maintaining service-related documentation, e.g., Standard Operating Procedures (SOPs) for aspects such as maintenance, supply, and training; Contribution for the preparation of contingency plans and recovery procedures; Contribute proactively to new service development; Work closely with the Project Managers and across Agency Service Lines to ensure the customer is provided with a seamless transition into service; Strive to achieve consistent customer satisfaction ratings and respond appropriately to customer feedback in areas for improvement; Provide support to the Internal CIS Cell Head and chain of command as required; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required You will be required to hold a Master of Science (MSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience; or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. You must hold ITILv3 certified at foundation level. . It will be considered and asset if you possess ITIL v3 certified in Service Operations. Experience Required In addition to at least 2 years’ relevant experience, you will need to prove: Minimum 2 years’ experience of leading a team of technical engineers; Minimum 2 years’ experience with and in-depth knowledge of Local Area Networks/Wide Area Networks (LAN/WAN)/Telco provider networks and services delivery based on Alcatel-Lucent/NOKIA Service and Service Access Routers (SR/SAR) and Cisco routers and switches; Experience in working in an SLA / SOP driven IT organisation; Minimum 2+ years of experience as a technical engineer in the Wireless Communications Industry in IEEE 802.11 standards; Intermediate knowledge in optical transport systems; Intermediate knowledge in authentication technologies; Fundamental knowledge in all packet based protocols such as TCP/IP (including protocols like DHCP, DNS, TCP, UDP, etc.), MPLS and routing protocols such as OSPF, BGP4; Knowledge of and experience with test plan creation, utilization, and results reporting for systems testing; Experience in CIS engineering and in the management of CIS systems. It is considered highly desirable if you can demonstrate: Demonstrable evidence in maintaining knowledge of advances in Information Technology; Proven success as an operational and technical team lead; Familiarity with military telecommunications and information systems; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems; Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility. Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI AGENCY offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/1/jobdetail.ftl IT Change Manager (190171) Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Application Deadline 19-Mar-2019 Salary (Pay Basis) 5,467.45Euro (EUR) Monthly Grade A.2 Clearance Level NS Description This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 Nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. Can you prove recent and relevant experience in the usage of change management practices and configuration management tools? Are you familiar with ITIL change and configuration management best practices? Do you have a customer oriented attitude? If the answer is yes, this position is ideal for you. The NCI Agency is currently seeking an IT Change Manager within the Service Management and Control Service Line (SMC SL), capable of coordinating IT Changes across diverse networks, organisational entities, Service Lines and other relevant actors and to ensure that the IT Change Management Process/Directive is executed accordingly. The Service Management and Control Service Line (SMC SL) covers the full life-cycle support (strategy, design, transition, operation and continuous service improvement, including Subject Matter Expertise) for NATO wide Service Delivery. It owns the people, processes and tools pertaining to: Service Support Management, Service Delivery Management and Continual Service Improvement components for Service Delivery. It offers internal services to all of the other SLs and external services to the customer. Roles and Responsibilities Under the direction of the Change Configuration Authority Branch Lead, you will perform duties such as the following: Coordinates IT Changes across organisational entities, Service Lines and other relevant actors ensuring that the IT Change Management Process/Directive is executed accordingly; Provides support to the Service Delivery Managers on how to coordinate and communicate IT Changes and to the System Managers on how to plan the changes according to the given process or procedure; Ensures that the IT Change Management processes is in place, updated and fit for purpose, ensuring that the relevant metrics are implemented and contribute to measurement and reporting on satisfactory service performance; Enforces process and standards, and work to improve the process; Collects data related to the relevant KPIs to contribute to satisfactory Service Delivery performance; Assures there is a solid link with other Service Transition processes, such as IT Release and Deployment Management and Service Asset and Configuration Management; Provides guidance on Service Outages plan and communication to the Service Delivery Manager; Reviews the IT Change Management plans and ensures its adherence to standards; Participates in the Change Advisory Board to review and approve changes across the organization, along with other IT Change Managers; Receives, logs and allocates a priority to all requests for changes that arrive; Reviews Request for Changes (RFCs) for the Change Advisory Board (CAB) meeting, and ensures that all requests for changes are circulated to Change Advisory Board members in advance to allow prior consideration; In cooperation with the Chair of the CAB, decides which CAB members will come to the CAB meetings, who gets specific RFCs depending on the nature of the RFC; Establishes priorities on urgent CAB meetings for all urgent RFCs, in cooperation with the Chair of the CAB; Chairs CAB meetings in absence of the CAB Chair as necessary; Any other necessary related activities to accomplish the Organization’s requirements Person specification Qualifications required: You will hold a university degree, preferably equivalent to a Master's Degree in information systems engineering, information technology or related discipline. A formal post-secondary training in IT will be considered as an asset. Experience required: In addition to the minimum of 2 years function related experience, you will be required to demonstrate: Experience in Configuration Management, Configuration Control and Change Management; Practical experience in the usage of change and configuration management tools; Experience with ITIL change and configuration management best practices; Experience leading meetings and committees; Knowledge of Quality Management principles; Experience in the operation of Change Advisory Boards (CAB). We would consider it as an asset, if you can demonstrate experience in applying QA and IV&V procedures. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190147 Job Description - Senior Technician (Information Systems Administration) (190147) Senior Technician (Information Systems Administration)-190147 Primary Location Italy-La Spezia NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,605.34Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: bringing together an alliance of 29 diverse nations to build peace and security to more than one billion citizens. At the NCI Agency we are NATO's technology and cyber leaders. We help NATO Nations communicate and work together in smarter ways. Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence. Our Mission: Lead NATO's digital endeavor. NCI Agency CIS Support Unit (CSU) Naples, located in Naples (ITA) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. One of the three main datacentres in NATO is hosted in Naples and is supported by the CSU. CSE La Spezia (ITA) provides CIS services to the NATO’s Centre for Maritime Research and Experimentation, and access to NATO CIS services and networks. CSE La Spezia installs, operates, maintains and supports the assigned set of CIS capabilities and has a service management function to interface with the Customer; it also contributes to Incident Management, Service Asset and Configuration Management (SACM), Change Management (Request for Change), User Complaint Management and Problem Management. The NCI Agency is looking for a talented Systems Administrator to join us in La Spezia. If you possess relevant vocational training combined with experience within the area of Systems Administration and general background in maintenance of communications and information systems, we would like to meet you! Role Responsibilities: Under the direction of the identified line manager, the post-holder will perform duties such as the following: Will be responsible for the health state of all Information Systems and Services supported by CSE La Spezia by following and applying all service support processes in place, ensuring that the levels of service availability and quality are permanently met as agreed with NCI Agency customers; Contributes to the administration and maintenance of virtual infrastructure; Supports all functional areas of CSE SP as part of a functional team; maintains a close liaison with other technicians and engineers throughout the AOR, as appropriate; Supports Incident Management process, dispatching incidents to the relevant technical elements for resolution and performing operational impact assessment determining services affected and users impacted; Monitors, controls and conducts first and, if required, second level troubleshooting of all data systems and services in support of CSE SP customers; Contributes with IT support to Conferences, VTCs, Office Moves, Training sessions and other local services provided to the CSE SP customer; Assists on Logistics to maintain up-to-date inventories of hardware and software assets; Utilises automatic data processing devices and uses all available local and centralized service management tools to restore all services availability and quality at the agreed levels; Participates in the development and delivery of the required on-the-job training to junior technicians and is responsible to assure all CSE SP technical staff hold the appropriate skills required to perform their tasks at the appropriate level; Deputize for higher grade staff, if required; Performs other duties as may be required. Person specification Qualifications required: Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education with at least 5 years’ experience in the duties related to the function of the post; ITIL foundation certification. Experience required: Prior experience in technical support and system administration in wired and wireless network environments; Very good understanding of IT solutions & products based on Windows / Linux / VMware / Active Directory / Storage systems; Good understanding of common Transmission Control Protocol (TCP)/Internet Protocol (IP) (HTTP / FTP / SMTP / DNS / DHCP / others); Experience in service management (i.e. Incident, problem management, etc.) and customer support, focused approach in a control centre environment, and experience in management and use of related toolsets (e.g. IT Service Management); Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements. Proven success as an operational team lead and mentor; Desirable Experience: The ideal candidate will have all or some of the following: Strong analytical, organizational, multitasking and prioritization skills; Technical leadership experience; Prior experience of working in an international environment comprising both military and civilian elements Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Professional Contacts: The incumbent may have contact with CSU Naples counterparts and with all CIS Support Units and NCIA subordinate elements. Supervisory/Guidance Duties: The incumbent may give professional guidance to staff. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.