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Found 149 results

  1. https://nato.taleo.net/careersection/1/jobdetail.ftl System Administrator (191019) Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Application Deadline 05-Jan-2020 Salary (Pay Basis) 4,538.44Euro (EUR) Monthly Grade B.5 Clearance Level NS Description NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NATO Communications and Information Agency (NCI Agency) is looking for a System administrator. The Command and Control (C2) Service Line is accountable for planning and executing all lifecycle management activities (design, transition and operations) for Joint/Maritime/Land C2 services (including: subject matter expertise; research and development; software engineering; acquisition; operations and maintenance; and, disposal) in the following C3 Community of Interest (COI) technical service areas: Land; Maritime; Joint; Special Operations; Environmental including Meteorological and Oceanographic (METOC); Civil Military Co-operation (CIMIC); Chemical, Biological, Radiation and Nuclear (CBRN); Operational planning ; Tasking and order services; Situational awareness ; Special C2 services NATO Nuclear Planning System (NNPS), NATO Nuclear Command, Control and Reporting System (NNCCRS), Shared Early Warning (SEW); The Service Line also retains accountability for the acquisition of AirC2IS Increment 1. The C2 Enabling Services Branch is responsible for the full lifecycle support of the Joint COI systems and also for C2 interoperability and standardisation. This includes responsibility for current operational systems including Joint Tactical Chat (JChat); Joint Operations Centre Watch Tool (JOCWatch); Joint Targeting System (JTS)/NATO Joint Targeting System and Joint Time Sensitive Targeting Tool (FAST); and, Network Interoperable Real-time Information Services (NIRIS); as well as the acquisition of future Joint C2 systems including the Combine Joined Operations Functional Services Project (CJOPS) FS. The branch is also responsible for interoperability between C2 systems, including work on tactical data link (TDL) systems. Role Responsibilities Under the direction of an allocated project manager, team leader or system manager, you will perform duties such as the following: Support all phases of IT Service Lifecycle system administration as well as contributing to IT research, software development and acquisition projects with providing technical expertise; Implement, document, and test software using relevant software engineering technologies and methods using the available tools to support the full software lifecycle; Support analysis, implementation and maintenance of authorized software changes, related applications software and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security; Assist in service transition of systems and services to the operational environment; Support required Cloud system engineering work, including technical duties associated with Cloud deployments, Cloud infrastructure design, planning, management, maintenance and support; Provide expeditious technical support services to the NATO Functional Area Services, including emergency troubleshooting and on-site assistance (at NATO and national sites), to ensure key information systems remain operational; Be responsible for maintenance and upgrading of documentation related to supported systems; Interact with peers on other projects within and between NCI Agency Service Lines, and provide guidance and subject matter expertise Assist in preparation of, and occasionally deliver, briefings and presentations; Assist in preparation of scientific reports; Deputize for higher grade staff, if required; Perform other duties as may be required. Qualifications Required: Vocational training at higher level in a relevant discipline, leading to a professional qualification or equivalent combination of qualifications and experience. A higher educational qualification but less practical experience or a less formal educational background combined with particularly relevant practical experience may also be acceptable; A minimum 8 years of relevant experience in some (but not necessarily all) of the following areas. Experience required: Installation, implementation, large scale deployment, administration, testing and maintenance of software for modern information systems in a networked and distributed environment; Knowledge of operating systems that are currently used for modern information systems, particularly Linux and Windows; Solid experience in and TCP/IP networking techniques, associated standards and protocols; Experience in the deployment and maintenance of Database Servers; Experience in the deployment of endpoint Antivirus and security systems (Host-based firewalls, Data Lost Prevention, etc.) and associated management consoles; Experience in MS Active Directory on-premises deployments and integration or integrations with Cloud systems such as MS Azure; Knowledge and experience in Cloud computing and infrastructure: Scripting, Storage, Virtual machines, Networking, etc; Knowledge in DevOps and associated technologies, processes and tools toolbox; Experience in Business continuity, disaster recovery and backup solutions; Knowledge and experience in the implementation and testing of military security requirements, including security policies; Technical knowledge of and experience in military Command and Control Information Systems or similar civilian systems; Knowledge of Server Virtualization technologies, Virtual Desktop Infrastructure (VDI) and Containers; Writing technical documentation and user guides such as technical notes, training material, reports, and reference documents. It would be considered highly desirable if you are able to display any experience or knowledge of: Knowledge of Command and Control concepts, processes and tools; Knowledge of Security cross-domain information exchange methodologies, tools and techniques; Experience of deployment and maintenance of software products targeted at large end-user customer base; Technical certifications within Linux, Microsoft, Cisco, Cloud technologies; Technical certifications within Microsoft MCITP, MCSA, MCTP or similar; Experience with Server Clustering and Data Center resilience; Experience of systems support and maintenance in the NATO environment; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT) Competencies Required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre; Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience
  2. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190978 Primary Location Germany-Wesel NATO Body Joint Force Command Brunssum NLD Schedule Full-time Salary (Pay Basis) : 5,954.40Euro (EUR) Monthly Grade A.2 Description : NOTIFICATION OF A VACANCY AT 1st NATO SIGNAL BATTALION DUTY LOCATION: WESEL, Germany JOB TITLE: Engineer (Information Systems / Functional Area Systems) NATO International Civilian Grade: A-2 POST NUMBER: ODN GXDX 0030 DUE DATE for receipt of applications: 5 January 2020 Post Context 1st NATO Signal Battalion provides Communication and Information System (CIS) services to deployed NATO headquarters. Command Group provides the administrative support for Command and Control of the NSB HQ. The Deployable Communications and Information Systems Engineering Section plans and coordinates with other NATO Signal Battalion Headquarter sections all activities related to Deployable Communications Information Systems engagement. Incumbent serves as the primary CIS Engineer for Information Systems and Functional Area Services (FAS) (FAS = applications). Duties: Advises the NSB Commander for all Deployable Core IS and Community of Interest (CoI) / FAS issues within the NSB’s area of responsibility. Applies configuration management to all applicable hardware, software and network components in the Core IS and CoI / FAS disciplines. Coordinates engineering analysis design and implementation of NSB-assigned systems to include servers, workstations and LAN devices in the IS discipline. Analyses assigned NSB systems and application software and hardware requirements, programming and implementation of technical solutions to meet Core IS customer’s requirements during planning and execution of operations and exercise events. Coordinates CoI F AS implementation, under the overall coordination authority of the NCISG HQ. Responsible for directing and overseeing performance, configuration and security aspects in support of the assigned Core IS and CoI / FAS. Provides guidance and technical support in NSB Area of Responsibility (AOR) in the planning and implementation of system configuration changes, and enhancement suggestions for the assigned Core IS and CoI / FAS. Attends exercise planning conferences to collect functional services requirements for the NSB and, under authority of the Section Head and in coordination with NCISG HQ J2/6 representatives, define and plan the adequate Core IS and CoI / FAS support. Develops required actions to sustain the integrity, interoperability and the availability of the Core IS and CoI/FAS within the NSB AOR, under authority of the Section head and under overall coordination authority of the NCISG HQ. Leads troubleshooting efforts on assigned Core IS and CoI / FAS systems as required. Under authority of the Section head, and in full coordination with NCISG HQ J2/6, initiates Core IS and CoI / FAS authorised software changes, following established procedures for quality, configuration control, testing, documentation and security for assigned Core IS and CoI / FAS systems. Deploys and supports Core IS and CoI / FAS operations within the assigned AOR. Initiates the setup of Core IS and CoI / FAS pre-deployment/exercise hardware and software to ensure proper configuration and operation of assigned Core IS and CoI / FAS. Directs and oversees the training of Level 1 and Level 2 Core IS and CoI / FAS support staff in coordination with NSB Training Office. Coordinates as required with the NCISG HQ J2/6 any technical issue regarding provision of Core IS and CoI / FAS Support within the assigned AOR. Coordinates Core IS and CoI / FAS requirements among the NSB subordinate units (Maintenance & Support Company and Deployable Command Modules). Travel requirement / contract: The Engineer (IS / FAS) may be required to undertake deployments in support of military operations and exercises, and/or TDY (duty travel) assignments, both within and without NATO boundaries. Such operational deployment may be up to a total 6 months (uninterrupted or in shorter periods) in any period of 18 months and may be on short notice. Acceptance of an employment contract linked to this post constitutes agreement to deploy. The work is normally performed in a typical Office environment. Normal Working Conditions apply. The risk of injury is categorised as: No risk / risk might increase when deployed. The successful candidate has the following qualifications Professional Education University Degree and minimum of 2 years related professional experience. OR Higher Secondary Education and completed Advanced Vocational education/training and minimum of 4 years related professional experience. Very Good Command of English language (oral and written). Professional Experience / Knowledge in All Services Lifecycle aspects of IS and FAS (=applications) to achieve effective system development and deployment. Proven ability to convert evolving military operational requirements into both: IS and application requirements. Knowledge of System Analysis principles to direct and guide IS and application development. Broad and sound technical knowledge and experience in distributed IS as they are applied to the modern military management Information and Command and Control Systems. Broad and sound technical knowledge and experience in applications as they are applied to the modern military management Information and Command and Control Systems. Detailed knowledge of architectural design as applied to computer systems. Sound technical knowledge on wide area networks and local area networks. Practical experience in Management and Operation of communications systems supporting deployed HQ. Knowledge of deployed IS and applications Desirable qualifications are: Post Graduate diploma in a CIS Systems Engineering related subject. Chartered Engineer. Prince 2 certification. ITIL certification. Personal Attributes The successful candidate has: Very good communication skills professional judgement excellent interpersonal skills The successful candidate is: a team player who is also able to work independently integer and discrete deployable The successful selected candidate needs to complete a NATO medical examination and obtain a NATO security clearance before an employment offer will be released. The medical examination will take place with our medical consultant and is required to determine if the recommended candidate is fit to perform the duties of the position and is deployable to NATO’s regional areas of operation. Newly recruited staff members will be offered a definite duration contract of 3 years, including a 6 months probationary period. Unless organisational reasons prevent and assuming satisfactory performance, after the 3 year contract has expired staff members will normally be offered an indefinite duration contract. DUE DATE for receipt of applications: 5 January 2020 Serving NATO Civilian Staff applying are requested to inform their Civilian Personnel Office. Applicants are required to apply electronically through NTAP: https://nato.taleo.net/careersection/1/jobsearch.ftl?lang-en Results of the initial screening for this post may be expected by the end of January 2020. Test and interview are planned end of February 2020 and will take place in Wesel, Germany.
  3. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190984 Senior Technician (Air Command and Control System - JFAC Spt)-190984 Primary Location Italy-Poggio Renatico NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,605.34Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: bringing together an alliance of 29 diverse nations to build peace and security to more than one billion citizens. At the NCI Agency we are NATO's technology and cyber leaders. We help NATO Nations communicate and work together in smarter ways. Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence. Our Mission: Lead NATO's digital endeavour. The Directorate of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. The NCI Agency is looking for a talented Senior Technician (Air Command and Control System – JFAC Spt) to join CIS Support Unit (CSU) Poggio Renatico. If you possess relevant vocational training combined with experience within the area of Systems Administration of complex computer systems and knowledge of AirC2 systems, we would like to meet you! Role responsibilities: Under the direction of the identified Line Manager, you will perform duties such as the following: Install, operate and maintain assigned AMDC2 Systems and software, Databases and other Applications and ICT Platforms (IS), and stay abreast of latest developments in these areas; Support applications and data integrity of assigned ICT Platforms (IS), support IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans; Maintain liaison with other CSU internal units, Service Lines and other technical organisations; Document design and configuration of assigned applications and ICT Platforms (IS), and required operating procedures; Implement procedures, tools and techniques for monitoring and managing performance of applications and ICT Platforms (IS), and provide reports as required; Monitor and report on capacity of assigned applications and ICT Platforms (IS); Assist with, and implement, assigned project work packages; Directly support the DACCC Mission through participation in a DACCC Duty Support, which may operate on a 24/7 basis, if required; Directly support AIRCOM Mission through participation in a JFAC Duty Support, which may operate on a 24/7 basis, and in different locations inside and outside NATO boundaries; Deputize for higher-grade staff, if required; Perform other duties as may be required. Person specificationQualifications required: We are looking for a candidate with a Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education, and a minimum of 5 years post-related experience. Experience required: In addition to educational requirement, you will also have: Experience within the area of Systems Administration of complex computer systems; Knowledge of AirC2 systems; Ability to take initiative and a flexible approach allowing you to respond reliably and competently to changing requirements in a demanding environment; Excellent command of spoken and written English, with a proven ability to communicate effectively both orally and in writing; Excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff. Desirable Experience: The ideal candidate will have all or some of the following: Knowledge of ACCS. Prior experience of working in an international environment comprising both military and civilian elements. Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required: We are looking for a person who demonstrates the following behavioural competencies: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  4. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190939 Job Description - Technician (Database Administration) (190939) Technician (Database Administration)-190939 Primary Location Germany-Ramstein-Miesenbach NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,441.73Euro (EUR) Monthly Grade B.4 Description : Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence. Our Mission: Lead NATO's digital endeavor. The Directorate of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. Under coordination of the NCI Agency’s OPS Center, Service Operations Branch (SOB)SOB is locally responsible for the installation, operation, maintenance and administration of assigned IT, Network, Cable, VTC, Voice and Video equipment, as well as all operating system, core and specific application software. SOB ensures physical Security is monitored and maintained, and Cyber Security activities are performed as delegated by Cyber Security SL. The NCI Agency is looking for a talented Database Administrator to join CIS Support Unit (CSU) Ramstein. If you possess relevant vocational training combined with experience within the area of Systems Administration and general background in maintenance of communications and information systems, we would like to meet you! Role Responsibilities: Under the direction of the SOB Branch Head, the post-holder will perform duties such as the following: Responsible for day to day System Administration (SA) of database servers; Installs, operates and maintains assigned Air and Missile Defence Command and Control (AMDC2) Systems and software, Databases and other Applications and Information and Communication Technology (ICT) Platforms (IS) and stays abreast of latest developments in these areas; Supports applications and data integrity of assigned ICT Platforms (IS), supports IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans; Maintains liaison with other CSU internal units, Service Lines and other technical organisations; Documents the design and configuration of assigned applications and ICT Platforms (IS) and the required operating procedures; Implements procedures, tools and techniques for monitoring and managing the performance of applications and ICT Platforms (IS) and provides reports as required; Monitors and reports on the capacity of the assigned applications and ICT Platforms (IS); Assists with, and implements assigned project work packages; Directly supports the BMD Mission through participation in a BMD Duty Support Shift, which may operate on a 24/7 basis; Deputize for higher grade staff, if required; Performs other duties as may be required. Person specification Qualifications required: We are looking for a candidate with a Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education, and a minimum of 5 years post-related experience. Experience required: In addition to educational requirement, you will also have: At least 5 years extensive and progressive expertise in the duties related to the function of the post; Good knowledge and experience (at least 3 years) of working with AirC2 systems, administering Solaris systems and Oracle databases. Desirable Experience: The ideal candidate will have all or some of the following: Prior experience of working within the communication and infrastructure CIS domain, and Tactical data link services - in particular; experience in network trouble shooting in support of the air specific ICC, and ACCS services; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Professional Contacts: The post-holder is responsible for: Coordination and cooperation of work with activities in other Service Lines within the NCI Agency; Promotion and maintenance of professional relations with senior officials, both military and civilian, within NATO, the NATO military authorities, and NATO nations - in the area of security accreditation. Supervisory/Guidance Duties: The post-holder may be required to give professional guidance to staff. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract: NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.
  5. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190911 Engineer (Information Systems)-190911 Primary Location Netherlands-Brunssum NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,781.30Euro (EUR) Monthly Grade A.2 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NATO Communications and Information Agency (NCI Agency) is looking for a Engineer (Information Systems). The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organizations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Brunssum, located in Brunssum (NLD) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Alternate Ops Centre is hosted in Brunssum, resourced by Primary Ops Center and supported by the CSU. The Service Management Branch (SMB) supports the Agency’s Operations Centre, and Service Lines, and is responsible for liaison with all NCI Agency customers in the CSU’s AOR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AOR. SMB supports Service Lines in the implementation and improvement of service management processes. This branch directs, co-ordinates and supervises all activities of CSU’s assigned resources in support of Exercises, Operations, Plans, Requirements, Project and Service Management. SMB reports appropriate Key Performance Indicators to Service Lines on a regular basis. Change Management Section (CMS) is responsible for all aspects of Configuration Management including software license management and software version control. It is responsible for Change and Release Management and Problem Management processes and procedures. Role Responsibilities Under the direction of Head SMB, but largely on own initiative, the incumbent will perform duties such as the following: Manages and/or supports the organization configuration management system and champions the business value and company policies for secure configuration management; Ensures that processes are in place for consistent classification and management of CIs, and for verification and audit of configuration records; Contributes strongly to the business service knowledge management system; Manages the research and development of tools, processes and techniques; Manages configuration items (CIs) and related information, investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate; Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out; Produces and analyses registers and histories of authorized assets (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location, acts to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software; As a member of Change advisory Board (CAB) member, advises the board in Configuration management matters related to the implementation of changes; Ensures that relevant NATO and international configuration management standards are appropriately implemented and that best practices are considered Provides technical leadership, coaching, mentoring and training on a regular basis to CSU staff, and CISPOCS, in respect to CM processes and tools; Deputizes for higher grade staff, if required; Performs other duties as may be required. Qualifications Required: A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject (Communication and Information Systems related, scientific or engineering discipline) and 2 years post-related experience in a similar post encompassing configuration management system, knowledge management and IR asset management; Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject (Communication and Information Systems related, scientific or engineering discipline) and 4 years post related experience in a similar post encompassing configuration management system, knowledge management and IR asset management; Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post; Experience required: Recent experience of working in a leading role; Experience in technical management and operation of Communications and Information Systems; Good general knowledge in the operation and administration of large computer networks, comprised of numerous LAN segments and servers including state of the art operating systems, network architectures and administration principles; System analysis principles in order to direct and guide Information Systems development Knowledge and experience in the preparation and implementation of new or changed services and in management of the change process; Knowledge and experience with conducting and documenting configuration audits, as well as development and implementation of correction and improvement plans. Further it would be considered highly desirable if you are able to display any experience or knowledge of: ITIL Service Transition graduate; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions. Analyzing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Travel Occasional business travel to NATO, national (NATO and non-NATO) facilities and between the NCIA offices may be required May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  6. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190908 Senior Project Manager (Cyber Security)-190908 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 6,746.10Euro (EUR) Monthly Grade A.3 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. Based in Mons, you will join the Agency as we embark on a journey to refresh and transform our cyber security services to support NATO’s Digital Endeavour. You will be responsible for projects delivering cutting edge technologies ensuring the cyber security of NATO’s communication and information systems. You will be supported by a team of bright, motivated tech savvy engineers and scientists who all strongly believe that sky is the limit. Main Role Responsibilities: Lead the management of major procurement projects in the area of Cyber Security; Support reporting and communications with the Cybersecurity Service Line and NCIA’s top management, in order to ensure projects are monitored and controlled across all management levels; Monitor and control project progress to ensure resources are consumed in accordance with the approved budget and within the approved timelines; Identify, plan, request and manage the deployment of resources to meet project milestones and initiate corrective actions when necessary; Stay abreast of technological developments in the area of Cybersecurity; Qualifications & experience required: A Master of Science (MSc) degree at a nationally recognised/certified University in a related discipline with 5 years post related experience; Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject with 7 years post related experience; Or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, or with a military experience in a related subject; A formal project management qualification such as PRINCE 2 or PMI PMP; Extensive experience in the management of large Cybersecurity projects; Proactive attitude in seeking and maintaining trust from stakeholders; Proven ability to communicate effectively orally and in writing with good briefing skills. Desirable Experience and Education: Extensive experience with the MS-EPM Toolset Knowledge and experience with the practical implementation of large ICT projects in the area of Cyber Security Industry leading certification in the area of Cybersecurity such as CISSP, CISM Prior experience of working in an international environment comprising both military and civilian elements Knowledge and experience with NATO’s procurement process for large ICT projects Competencies required: Deciding and Initiating Action Leading and Supervising Adhering to Principles and Values Relating and Networking Formulating Strategies and Concepts Achieving Personal Work Goals and Objectives What do we offer? Competitive tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff Education allowance for children (where appropriate) and an excellent private health insurance scheme Generous annual leave and home leave (if eligible) Retirement Pension Plan 3-Year contract, renewable. To learn more about NCI Agency and our work, please visit our website. A full copy of the job description can be found here
  7. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190870 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Head of the Local Service Desk Team who will manage the process to restore normal service operation as quickly as possible, minimising impact to business operations. The incumbent is responsible for all activities required to effectively perform, monitor, and report on incident management process to timely resolve IT incidents to include execution of remediation activities in response to identified process deviations. The post requires extensive experience in implementation of all ITIL Service Operations processes, together with ability to work with internal & external stakeholders. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. The Service Desk Section (SDS) is the single point of contact for the users of the NATO HQ ICT services footprint in addition to the REACH users and acts as an interface to the ICT Service Management. The primary functions of the team are the lifecycle management of incidents and service requests (call intake, categorizing, prioritizing, escalation to level 2 and level 3 support, closure of tickets, device loans and telephone billing). It ensures service provision to the local customer as defined in the SLA, ICT systems monitoring and support to special events held at NATO HQ. Role Responsibilities Under the direction of Deputy CSU Commander, the incumbent will perform duties such as the following: Supervises a consolidated service desk in solving daily Level 1 issues across business and Agency domains; Leads complex incidents and problems to conclusion; Participates in Change Management process, ensuring that changes to existing services happen in a coordinated manner and with explicit awareness of affected users; Engages with CSU technical teams to prioritize tasks during service restoration/risk mitigation, ensuring that right talent is engaged and utilized at appropriate level in order to achieve successful outcomes; Acts as point of contact for all major incidents, resulting in controlling and coordinating management of major incidents, and acts as first stage of escalation; Contributes to continual service improvement by establishing continuous process improvement cycles where process performance activities, roles and responsibilities, policies, procedures and supporting technology are reviewed and enhanced (where applicable); Monitors and adjusts workload for Service Desk Analysts; Ensures Service Level Agreements are met by monitoring incidents and taking appropriate corrective actions; Ensures closure of all resolved and end-user confirmed incident records, and initiates, schedules and conducts incident reviews; Defines and applies Critical Success Factors and Key Performance Indicators to measure quality of implementation of Service Operations processes; Identifies Problems, initiates problem tickets and leads Problem Management process; Develops and refines a comprehensive user feedback (survey) mechanism; Works closely with a Level 3 support contractor for efficient escalation of incidents; Provides engineering and implementation guidance, as required; Investigates, defines and resolves complex issues; Advises on, and assists with, development of standards, methods and tools; Analyses plans, designs, requirements and associated risks, advises on technical solutions and mitigations; Plans and advises against available resources and quality targets; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required A Master of Science (MSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 2 years post-related experience; Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content and 4 years post related experience; Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post; Experience required Strong knowledge and experience with Incident Management and Problem Management processes; Intermediate knowledge and practical work experience with heading an IT incident response team; Strong knowledge of current ICT Service Management tools (e.g. BMC Remedy); Demonstrable leadership skills; ITIL v3 Foundation or higher certification; Very good understanding of telecommunications / network / information technology solutions & products; Proven analytical, organisational, multitasking and prioritisation skills. In addition to the above, it would be considered highly desirable if you are able to display ITIL v3 certification in any of the following: Service Operations; Service Strategy; Service Design; Service Transition; Continual Service Improvement. Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organizatio, including ACO and ACT. Competency Required Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment. Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system. Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback). Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer?Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.
  8. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190881 Enterprise Application Analyst-190881 Primary Location Belgium-Brussels NATO Body NATO International Staff (NATO IS) Schedule Full-time Salary (Pay Basis) : 4,278.35Euro (EUR) Monthly Grade A.1/A.2 Description : 1. SUMMARY Within Executive management Division (EM), Information, Communication and Technology Management (ICTM) is responsible for implementing and supporting ICT systems and services at NATO Headquarters (HQ). The Application Delivery and Support (ADS) teams provide technical management, guidance, advice and resources to application related projects executed by ICTM, as well as technical support for in-service applications managed by ICTM. They also coordinate on application management issues with other ICTM providers in NATO including the NATO Communications and Information Agency (NCIA). ADS Team 1 is mainly responsible for support and development of Enterprise Information Management (EIM) related applications processing unstructured data. The incumbent will support the existing EIM systems (on a large-scale Documentum Management solution), and actively work within an agile development environment as an xCP developer, tester and live support expert. S/He will liaise with the stakeholders to analyse, communicate and validate requirements in support of changing and/or new business needs. 2. QUALIFICATIONS AND EXPERIENCE ESSENTIAL The incumbent must: · possess a university degree in information technologies, computer sciences, or any other relevant discipline or have equivalent relevant experience; · have at least 2 years of experience with a combination of many, or all, of the following: business and technical requirements gathering, technical application systems design and data analysis, software configuration, documentation, acceptance testing, and user training; · have a minimum of 3 years of experience developing/configuring/supporting OpenText (previously EMC) Documentum xCP applications; with at least 1 year of experience in xCP 2.3; · have a minimum of 3 years of experience with Java development; and demonstrable experience with Documentum Foundation Classes (DFC), Documentum Foundation Services (DFS) and Representational State Transfer (REST) Services; · have at least 3 years of experience in implementing and supporting OpenText (previously EMC) Documentum; · have experience in custom-facing roles and ability to translate business needs into implemented technical solutions; · possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other. DESIRABLE The following would be considered an advantage: · a higher level in NATO’s official second language; · familiarity with/knowledge of industry-standard project management methodologies (i.e. Prince2); · an in-depth understanding of the concepts of Web development, IT infrastructure and technologies in general, and security/security devices in particular; · writing technical documents to a high standard; · knowledge of Microsoft SQL Server; · experience with the Documentum Web Development Kit (WDK) development; · experience with the use of automation tools Maven, Jenkins and Nexus; · experience with Citrix thin clients. 3. MAIN ACCOUNTABILITIES Expertise Development Analyse, select, design, develop, test, implement and document various software and hardware solutions to meet existing and emerging NATO business needs using Software Development Life Cycle methodologies. Work with business analysts to identify applicable system platforms, components, solution alternatives and dependencies. Identify and set-up needed and appropriate tools, development and testing environments, and hardware platforms. Use programming expertise, COTS tools, development environments, Application programming Interfaces (APIs), etc. to develop and implement solutions to meet defined business and technical requirements, whilst using configuration management, change management and release management standards. Follow internal test guidelines to ensure required quality of all delivered solutions, including developing and executing test plans for unit/module testing, integration testing, user acceptance testing, and other types as appropriate. Based on testing results, modify systems and applications accordingly. Conduct life-cycle application support activities to include troubleshooting and issues resolution of system issues. Develop relevant expertise and attend training as appropriate. Mentor and assist other team members to enhance and develop skills and knowledge. Project Management Participate in project planning sessions with Project Managers, Business Analysts, Technical Analysts and other development team members to analyse business and technology requirements and outline/select the proposed technical solution. Information Management Produce all required documentation for each solution/system developed or integrated to include application specifications, administrative guides, troubleshooting and support guides, and end user documentation. Work with information management and security staff to ensure that applications comply with relevant policies and procedures regarding access and use of information. Stakeholder Management Work with clients and other members of the International Staff (IS), as well as NATO-internal and external partners and suppliers. Knowledge Management Gather business and technical information in support of project and task planning and decisions, and document requirements. Coordinate distribution and retention of information, in alignment with ICTM and NATO HQ Information management processes. Perform any other related duty as assigned. 4. INTERRELATIONSHIPS The incumbent reports to the Head, Application Delivery and Support team 1. S/He works closely with the other staff members of ICTM and NCIA CSU Brussels, and in particular the NCIA CSU Brussels Service Centre, Database Support, Cyber Security and Server Management Sections. S/He coordinates and works with business application owners and other staff members within the Headquarters on incidents and issues relating to application support. Direct reports: N/a Indirect reports: N/a. 5. COMPETENCIES The incumbent must demonstrate: · Achievement: Works to meet standards; · Analytical Thinking: Sees basic relationships; · Clarity and Accuracy: Checks own work; · Conceptual Thinking: Sees patterns based on life/work experience; · Customer Service Orientation: Takes personal responsibility for correcting problems; · Empathy: Reads non-verbal cues and understands meanings; · Impact and Influence: Takes multiple actions to persuade; · Initiative: Is decisive in a time-sensitive situation; · Teamwork: Co-operates. 6. CONTRACT: Contract to be offered to the successful applicant (if non-seconded): Definite duration contract of three years; possibility of renewal for up to three years, during which the incumbent may apply for conversion to an indefinite duration contract. Contract clause applicable: In accordance with the contract policy, this is a post in which turnover is desirable for political reasons in order to be able to accommodate the Organisation's need to carry out its tasks as mandated by the Nations in a changing environment, for example by maintaining the flexibility necessary to shape the Organisation's skills profile, and to ensure appropriate international diversity. The maximum period of service foreseen in this post is 6 years. The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 3 years. However, according to the procedure described in the contract policy the incumbent may apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 3 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is six years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Régulations. NOTE: Irrespective of previous qualifications and experience, candidates for twin-graded posts will be appointed at the lower grade. Advancement to the higher grade is not automatic, and will not normally take place during the first three years of service in the post. Under specific circumstances, serving staff members may be appointed directly to the higher grade, and a period of three years might be reduced by up to twenty four months for external candidates. These circumstances are described in the IS directive on twin-graded posts. 7. RECRUITMENT PROCESS: Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); For all other applications: www.nato.int/recruitment Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) 8. ADDITIONAL INFORMATION: NATO as an equal opportunities employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
  9. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190825 Engineer (Information Systems)-190825 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NCI Agency CIS Support Unit (CSU) Mons, located in Mons (BE) enables end-to-end CIS services as it maintains and supports a range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed as specified in the extant SHAPE SLA. The Service Management Branch (SMB) supports the Agency’s Chief Operating Officer (COO), Operations Centre, and Service Lines, is responsible for liaison with all NCI Agency customers in the CSU’s AOR, supports the CSU Commander in the role as NCI Agency representative and provides a single entry point for customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AOR. SMB supports Service Lines in the implementation and improvement of service management processes. This branch directs, co-ordinates and supervises all activities of the CSU’s assigned resources in support of Exercises, Operations, Plans, Requirements, Project and Service Management. SMB reports appropriate Key Performance Indicators to Service Lines on a regular basis. The NCI Agency is looking for a talented multi-disciplined Information and Communication Technologies (ICT) Engineer with demonstrable practical experience in modern network operating systems, LAN and WAN infrastructure, network cabling infrastructure and voice and radio communications systems to join the CIS Support Unit in Mons, Belgium. If you have relevant education combined with the requirements of the post, we would like to meet you! Role responsibilities Under the direction of the Section Head Customer Relationship Management but largely on your own initiative, you will perform duties such as the following: Provide technical direction and engineering guidance to ensure timely delivery of service to customers; Investigate, define and resolve complex issues that impede agreed performance of services and processes; Advise on and lead the development of performance standards, methods and tools; Analyse plans, designs and requirements for associated risks, advise on solutions and mitigations; Design and plan implementations against time, cost, manpower and quality targets ensuring efficient and effective use of resources; Initiate technical, cost and manpower assessments for existing and emerging requirements; Engage with Service Lines, CSU elements and enablers for planning and prioritization; Plan and manage assigned local projects. Advise on technical aspects of service provision and delivery; Ensure CSU project management activities and teams perform in accordance with Agency directives and processes; Stay abreast of developments in ITIL and Project Management methodologies and tools and technology developments relevant to the CSU’s area of work. Supports the development and implementation of Agency Service Management directives and processes applicable to the CSU; Validate resource requirements formulated by the CSU, correlate them to short and long term NCI Agency strategy, and coordinate the preparation of financial planning documents and their defence; Advise on technical possibilities within the NCI Agency service portfolio, ensuring that requirements are understood, captured, exploited and coordinated with the Service Lines to support the expected customer outcomes; Provide technical, managerial and policy advice to his/her Branch Head; Assigned role as Service Delivery Manager for non-standard local services. Manage full lifecycle of the local services; Advise requestors in formulating, completing and correcting Service Requirement demands before submission to the Agency; Deputize for higher grade staff, if required; Perform other duties, as required. Person specification Qualifications and experience required Master of Science (MSc) degree at a nationally recognized / certified university a related discipline and 2 years post-related experience or a Bachelor of Science (BSc) degree at a nationally recognized / certified university in a related discipline and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate's particular abilities or experience that is / are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. Experience required Multi-disciplined Information and Communication Technologies (ICT) Engineer with demonstrable practical experience in the following areas: Modern network operating systems; LAN and WAN infrastructure; Network cabling infrastructure; Voice and Radio communications systems; PRINCE2 Foundation certification or equivalent; Knowledge of service delivery management; Proven ability to effectively communicate orally and in writing, with good communication skills. The following will be considered as an advantage: Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT; Linux operating systems; Development and management of database systems; Scripting languages such as Python and PHP; Audio-visual infrastructure; Multimedia and Internet Protocol TV (IPTV) systems. Competencies required Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  10. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190776 Technician (Info Systems Administration)-190776 Primary Location United States of America-Norfolk NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,068.53US Dollar (USD) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. We are looking a talented Technician (Info Systems Administration) who is a flexible, highly motivated individual willing to take on challenging initiatives, capable of working both independently and with others in a team and able to follow through to deliver results. We use the latest technologies to solve challenging yet rewarding problems. Our solutions are used throughout NATO, saving lives and contributing to NATO’s success in protecting our nations. The Technician (Info Systems Administration) is responsible for the delivery and support of local services to the Operational Network (ON) and Protected Business Network (PBN) used by NCI customers throughout North America. If you have the relevant experience in the areas below and you enjoy working in a multicultural environment, and you want to be part of a highly skilled and motivated team, this post is ideal for you! The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). DSO is the signature authority for Agency orders involving deployment of staff and equipment to operations and exercises and is responsible for maintaining operational situational awareness of and reporting on all Agency Communication and Information System (CIS) operations and services. DSO directs Asset Management and logistic support of all the NATO owned CIS equipment. NCI Agency CIS Support Unit (CSU) Norfolk, is a dual-missioned unit supporting both the provision of CIS Services to HQ SACT and the provision of support and services to SACT’s capability development programme. The CIS Services provided enables end-to-end CIS services, installing, operating, maintaining and supporting the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR). Role responsibilities Under the direction of Section Head (Application Management), you will perform duties such as the following: Administration of assigned systems, which may include Active Directory, VMware Server and Desktop virtualization, Windows Servers, Windows Desktops, Linux Servers, and System Centre Configuration Manager; Analysis and implementation of user requirements ranging from creation of user accounts and customization of user profiles to system optimization to meet user or operational requirements; Administration of data backup and restore capabilities; Server and Client Hardware and Software troubleshooting, including Group Policy, DHCP, network and firewall issues, and system start up; Implementing and testing new software versions; Providing assistance and system fault resolution to local service desk and users; Write and debug PowerShell commands and scripts to automate system administration tasks; Develop and maintain Standard Operating Procedures for routine system administration tasks; Develop, maintain and optimize the hardware and software configuration for the assigned systems; Deputize for higher grade staff, if required; Perform other duties as may be required. Person specification Qualifications and experience required: Vocational training at a higher level in a relevant discipline, leading to a professional, or equivalent combination of qualifications and experience – with a minimum 5 years or relevant experience. Experience required At least 5 years of experience in system administration of Windows and/or Linux Server environments; Experience in system administration of large enterprise heterogeneous networks including Linux and Windows systems; Experience in: Managing enterprise networks through the use of automation tools (i.e. SCCM, LANSweeper, etc.); Implementing and managing virtual/cloud environments; Troubleshooting enterprise networks with focus on server technologies; Building/writing scripts for system automation. The following will be considered as an advantage: Experience working in cyber security including hardening systems and following system administration security best practices; Experience in Microsoft System Administration tools including Active Directory, SCCM, DHCP, DNS, and PowerShell; Current knowledge of advances in Information Technology; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Creating and Innovating - Produces new ideas, approaches, or insights; creates innovative products or designs; produces a range of solutions to problems. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  11. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190855 Job Description - Information / Data Architect (190855) Information / Data Architect-190855 Primary Location Belgium-Brussels NATO Body NATO International Staff (NATO IS) Schedule Full-time Salary (Pay Basis) : 6,746.10Euro (EUR) Monthly Grade A.3 Description : 1. SUMMARY The BICES Group Executive (BGX), a NATO entity, is the executive body of the BICES Group (BG). The BG exits to enable the sharing and exchange of Intelligence/Information between and amongst the NATO nations and with NATO, and also with other non-NATO nations and Organizations. This post for and Information/Data Architect is a new position and represents an important opportunity for the successful candidate to shape BICES’s overall approach to the collection, exploitation, analysis and use of Intelligence, Intelligence-related information and/or global data. The incumbent will work in a team with the BGX Information Manager and the BGX Content Manager to provide the required input to the BICES Enterprise Architecture with regards to data sources/types, data analytics and data policy issues. S/he will help to provide a coordinated approach for BICES to the new challenges of the 21st century. S/he will serve as the BICES focal point for data science and innovation. 2. QUALIFICATIONS AND EXPERIENCE 2.1 Essential The incumbent must: · possess a university degree in Data Science, Mathematics, Statistics, Computer Science, information technology or relevant field from an institute or of recognised standing, military academy or equivalent qualification; · have at least 5 years’ experience in the field of data science, or related field, including dealing with policy issues concerning data; · have experience in data science tools to support data analytics, current techniques, visualization and metrics; · be able to draft quickly, clearly and concisely and give convincing presentations; · possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other. 2.2 Desirable The following would be considered an advantage: · experience with Big Data ecosystems; with state-of-the-art data science, analytics, data-lakes and data integration tools and/or programming languages; with statistical packages; · professional experience in similar work from in a national administration, or international organisation or specialised body in the context of information sharing solutions in support of Joint Intelligence, Surveillance and Reconnaissance (JISR) and Command and Control (C2) processes; · certified project and/or programme management skills (e.g. Prince2, ITIL); · knowledge of Information Management policies, procedures and related activities. 3 MAIN ACCOUNTABILITIES Policy Development Support the drafting and development of actionable and technically rigorous policies to enable BICES to draw value from data generated by BICES nations and NATO, with a focus on NATO and Coalition operations and missions. Expertise Development Support the effort to ensure that BICES fully understands and can implement relevant standards on data science, and is able to play a part in broader discussions beyond the organization on the use of data. Support decision makers in understanding the potential and limitations of data science to support data-analytics based intelligence and advise on general questions with regards to data science. Project Management Act as an adviser on data issues to multiple stakeholders, helping them understand how best to take a data driven approach to achieving their objectives, to include helping establish and design high-level programmatic objectives. Under the guidance of the AD ISS, work towards the achievement of the BGX objectives through successful preparation for and execution of projects and programmes with regard to data science. Proactively identify potential obstacles, associated technical and other issues, and develop courses of action aimed at resolving them. Recommend appropriate allocation of resources in support of on-going and planned programmatic activity Knowledge Management Develop, manage and track projects and activities, concept or options papers and strategies in the area of data science and prepare items to be discussed at the BICES Board of Directors and subordinate groups and committees. Stakeholder Management Support the establishment of resilient and robust working relationships with key stakeholders who are already working on data management issues, including NATO bodies and national Agencies. Collaborate and coordinate work very closely with all identified stakeholders across BICES as well as with NATO, bringing leadership and ensuring coherence of BICES’s efforts. Representation of the Organization Contribute to discussions relating to data science, including by making presentations, providing briefings, and by representing BICES at conferences and symposia, as requested and deemed appropriate. Prepare briefing materials for the BGX Director, AD ISS, and write speeches and articles in her/his area of expertise in particular in the area of Research, Trends and Innovation. Information Management Support and foster BGX Information Management team activities and cross division collaboration. Analyse ongoing and completed projects and programmes, identifying innovations to improve working practices, procedures and performance. Coordinate and collaborate every day with the team, improving workflow, enhancing coordination and harmonising the different aspects of work. Perform any other related duty as assigned. 4. INTERRELATIONSHIPS The incumbent reports to the AD ISS. S/he will maintain close relations within the BGX and with officials in NATO and BICES capitals, as appropriate. The incumbent will work in close coordination with other 2 stakeholders in the Information Management team and 3 stakeholders in other divisions for Enterprise Architecture. S/he will also maintain good working relations in her/his field of competence with other International Organisations. Direct reports: N/a Indirect reports: N/a. 5. COMPETENCIES The incumbent must demonstrate: Analytical Thinking: Makes complex plans or analyses; Clarity and Accuracy: Checks own work; Conceptual Thinking: Applies learned concepts; Customer Service Orientation: Takes personal responsibility for correcting problems; Impact and Influence: Takes multiple actions to persuade; Initiative: Is decisive in a time-sensitive situation; Organisational Awareness: Understands organisational climate and culture; Teamwork: Solicits inputs and encourages others. 6. WORKING ENVIRONMENT Normal office environment. 7. TRAVEL REQUIREMENTS The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and outside of NATO's boundaries. These duties are established by the AD ISS. 8. LANGUAGE PROFICIENCY Must be fluent orally and in writing in English; a working knowledge of French, the other official language of the Organization, is desirable (e.g. English SLP 4443 – Listening, Speaking, Reading and Writing). NOTE: The work, both oral and written in this post and in this organisation as a whole, is mainly conducted in English. 9. CONTRACT The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 5 years. The incumbent may also apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 5 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is eight years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations. 10. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); For all other applications: www.nato.int/recruitment Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) 11. ADDITIONAL INFORMATION: NATO as an equal opportunities employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
  12. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190857 Senior Technician (Information Systems AirC2)-190857 Primary Location Germany-Uedem NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,441.73Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: bringing together an alliance of 29 diverse nations to build peace and security to more than one billion citizens. At the NCI Agency we are NATO's technology and cyber leaders. We help NATO Nations communicate and work together in smarter ways. Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence. Our Mission: Lead NATO's digital endeavour. Under the direction of The Director of Service Operations for NCI Agency, Communications and Information Systems (CIS) Support Unit (CSU) Uedem ensures the delivery of NCI Agency Services, including Air Command and Control (AirC2) systems, to our main user; the Combined Air Operations Centre in Uedem, GERMANY. CSU Uedem Service Operations Branch (SOB), a team of nearly 40 personnel, is responsible for the 24/7 provision of CIS services in accordance with the Service Level Agreement with Headquarters Air Command. This includes event and incident management of existing services, along with the implementation of approved changes and supporting the introduction of new services. The NCI Agency is currently seeking a Senior Technician (Information Systems AirC2) to work in CSU Uedem SOB. The ideal candidate will have a background in System Administration of complex computer systems, with experience in Server Management, Data Backup, and User Management (AD, LDAP) in Windows and/or Solaris systems. The candidate should be flexible and have good communication skills. It is desirable that the candidate has knowledge of NATO AirC2 systems. If your experiences and skills fit the description, apply now! Role Responsibilities As part of the Service Operations Branch, the successful candidate will perform the following duties: Install, operate and maintain assigned CORE Systems software, Databases and other Applications and ICT Platforms and stay abreast of latest developments in these areas. Support the applications and data integrity and integrity of assigned ICT Platforms, support IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans. Provide support related to local CIS Service provision. Document the design and configuration of assigned applications and ICT Platforms and the required operating procedures. Implement procedures, tools and techniques for monitoring and managing the performance of applications and ICT Platforms and provide reports as required. Monitor and report on the capacity of the assigned applications and ICT Platforms. Assist with, and implement, assigned project work packages. May participate in 24/7 duties if required. Maintain liaison with other CSU internal units May perform other relevant duties as required. Person Specification Qualifications Required We are looking for a candidate with vocational training at a higher administrative level in a relevant discipline or equivalent. Experience Required Ideally you should have; At least 5 years’ experience within the area of Systems Administration of complex computer systems; Experience and knowledge in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software; Experience with diagnosis of network problems and implementation of network changes and maintenance routines; Knowledge of AirC2 systems. Ability to take initiative and a flexible approach allowing you to respond reliably and competently to changing requirements in a demanding environment. Excellent inter-personal skills, and the ability to be responsive and sensitive to both external and internal customers and staff. It will be considered an asset if you can prove: Prior experience of working in an international environment comprising both military and civilian elements. Knowledge of NATO responsibilities and organization, including ACO and ACT. Knowledge of ACCS Competencies Required Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Language Skills Work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  13. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190790 Systems Engineer (CIS Security)-190790 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. The NCI Agency is currently seeking a talented Systems Engineer (CIS Security) to be advise and produce security accreditation paperwork in coordination with the Cyber Security Service Line (CSSL). Among other duties, you will plan and coordinate the internal development of security architectures for large-scale systems, networks, and infrastructure solutions. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. Role Responsibilities This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange. Core Enterprise Services (CES) are accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers. Under the direction of Head, CES CIS Security Office you will perform duties such as the following: Support Head CES CIS Security Office with regards to advising and producing security accreditation paperwork in coordination with the Cyber Security Service Line (CSSL); Monitors correct handling of Electronic Storage Media through ePO and the CMDB and follows up on incidents in coordination with CSSL; Plans and coordinates with CSSL, the internal development of security architectures for large-scale systems, networks, and infrastructure solutions; Assists Head CES CIS Security office with complex remediation activities as directed by CSSL; Advises Service Area Owners and other key staff on best practice with regards to daily security tasks; In coordination with CSSL, responsible for provision of expert knowledge and supervision of technical development activities required to maintain integrity of NCI Agency operational business networks ensuring secure operations in a globally networked and highly mobile environment; Responsible for provision of expert advice, in coordination with CSSL, on the adequate level of information security posture and for ensuring such advice, where appropriate, is implemented under governance of NATO Security Accreditation Board; Use judgement to process equipment, ancillary and software requests in order to balance operational need and operational security; Provide information security oversight of all CES Managed CIS and networks within the Agency, both for internal operations and for Agency’s customer-funded Networks and Programme of Work. Ensure adequate level of systems/data protection in accordance with NATO Security policies and directives; Apply knowledge of a variety of hardware and software security capabilities and features, resolve security and non-security requirement conflicts, and in coordination with CSSL, collaborate with team leaders, scientists and developers to appropriately convert functional needs into technical security requirements; Coordinate with systems and network administrators in support of security architecture requirements; Identify security-related Key Performance Indicators and generate reports to ensure full visibility of overall NCIA Information Security posture as a part of the CSSL service delivery and cyber hygiene programmes; Coordinate and oversee vulnerability assessment testing and penetration testing performed by CSSL or SECAN on NCIA networks. Support CSSL in all phases of security accreditation processes required to maintain operation status; Plan, deploy, and configure a variety of hardware, software, and security products in coordination with CSSL; Provide feedback, advice and guidance to senior management in the areas of enterprise architecture, NATO security accreditation activities, procurement as well as training and awareness programmes; Conduct CIS Security training and awareness programmes; Deputize for higher grade staff if required; Performs other duties as may be required. Person Specification Qualifications Required You must hold A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject (an Information Security relevant discipline) and 2 years post-related experience; or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject (an Information Security relevant discipline) and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. CISM, ISACA or CISSP Certification will be a plus. Experience Required You must demonstrate at least 2 years’ experience within system security, security architecture, network security engineering, and security governance including strategic alignment, risk management, performance management and value delivery. In addition, you must prove: Detailed knowledge and working experience of security and network technologies such as IPv6, Firewalls, Virtual Private Networks, Intrusion Detection and Forensic Appliances; Experience with WLAN technologies and endpoint security of mobile devices such as Laptops, IOS, tablets and smartphones. It is considered desirable for you to have: Good knowledge and working experience of Public Key Infrastructure; Good knowledge and working experience of Microsoft Windows Operating Systems (Server 2012/2016 Windows7/Windows10); Excellent knowledge of, and experience using, common security tools Nessus, NMAP, ePO etc; Knowledge of common MS and Linux updating and patching systems; Knowledge of common IT security frameworks and governance models; Knowledge of CVSS V2 and V3; Knowledge of NATO Security Policy and supporting directives; Understanding of INFOSEC in NATO or NATO member nation environment. Prior experience of working in an international environment comprising both military and civilian elements and knowledge of NATO responsibilities and organization, including ACO and ACT will be a plus. Competencies Required Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  14. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190807 Database Administrator (Enterprise Software Asset Management)-190807 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,379.27Euro (EUR) Monthly Grade B.5 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. If you have strong experience in software engineering, including configuration management practices and tools; if you are familiar with Agile software development methodologies; and if you would like to work as a part of multinational team in a challenging environment, we want to hear from you! The NATO Communications and Information Agency (NCI Agency) is looking for a Database Administrator (Enterprise Software Asset Management) to support in the development of NATO enterprise-wide systems and processes for identifying, capturing, evaluating, retrieving and sharing software use and information assets. Role responsibilities: This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency serves the Alliance through unbiased application of scientific and technical support, and C4ISR (Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance) acquisition expertise and through life service support. This post is assigned to the Core Enterprise Services (CES) Service Line, whose mission is to provide full life-cycle services and products to sponsors through successful completion of contracted projects. The CES Service Line’s area of work includes but not limited to areas of Information Technology Infrastructure (ITI) and Enterprise Information Services (EIS), e.g. Operating Systems, Storage/Availability, Systems Management, Directory, Messaging, Web, Document Management, Workflow, and Collaboration Tools. In addition to the technology that addresses these services, the SL is also responsible for the design of their integration with Network and Functional Service components of the overall NATO Automated Information Systems (AIS) and the acquisition of end user devices (e.g. workstations, laptops, tablets, mobile telephones, etc.). Under the direction of Senior Service Manager (Enterprise Software Asset Management Framework) and, or the Senior Service Manager (Enterprise Software Asset Management) you will perform duties such as the following: Direct participation in the Software Management and Operations process, which includes: Framework as a Service (FaaS), and IT as a Service, for the NATO enterprise; Service Oriented Architecture (SOA); Decentralized interoperability; Application Innovation, Migration and Modernization; Integration & Optimization. Support in the development of NATO enterprise-wide systems and processes for identifying, capturing, evaluating, retrieving and sharing software use and information assets; Build KM capacity through training and transfer of knowledge and skills; Monitor and manage tools to streamline work processes that support the use of current Knowledge Management (KM) and SAM (Software Asset Management) Business Intelligence (BI) activities; Assist in the streamlining of processes to support the use of current SW tools to include BMC, LANSWEEPER, SCCM, ADDM, and others; Identify, assess and recommend opportunities to further best practice; Assist Line Management to institutionalize SAM practices; Assist communication and training programs designed to enhance awareness of an organisations’ SAM and LM (License Management) processes and systems; Design, plan and implement SAM and LM initiatives, including organization-wide implementation of programs and events. Participate directly in the Software Management and Operations process, which includes: Framework as a Service (FaaS) and IT as a Service for the NATO enterprise, Service Oriented Architecture (SOA), Decentralized interoperability, Providing Visibility, Coordination and Governance, Application Innovation, Migration and Modernization, and Integration & Optimization. Person Specification Qualifications Required You must hold a vocational training at a higher technical level in a relevant discipline, or equivalent and 8 years of relevant experience. . Experience Required You will need to demonstrate at least 8 years of recent relevant years’ experience in various areas of Software Engineering, to include some of the following areas: Configuration management practices and tools; Agile software development methodologies; Knowledge and experience in state-of-the-art technologies, such as: Programming languages and platforms, Web Services, XML, SQL; Application server technologies; Multi-tiered, distributed systems; Service-Oriented architectures; Cloud computing, SaaS, IaaS. It is considered desirable if you can demonstrate: Experience in the management of Commercial Off-the-shelf Software (COTS) in a distributed SAM environment; Experience with data modelling of complex systems; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Language Skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  15. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190773 Senior System Engineer (Security)-190773 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Senior System Engineer (Security) The Directorate Air Missile Defence Command & Control (AMDC2) ensures the harmonized planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other Air Command & Control (AirC2) and Ballistic Missile Defence (BMD) assigned programs, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into Service, evolution and through-life logistic support of NATO’s AirC2 / BMD systems and assigned national AirC2 systems. The Mission Assurance Branch (MAB) defines, establishes and maintains a mission assurance framework, in line with the NCI Agency’s policy and directives, in order to provide quality and safety assurance, CIS security services, configuration management, test, validation and verification of AMDC2 systems or appliances under procurement or support. MAB independently ensures that the capabilities delivered by the Directorate AMDC2 to the operational user are safe and secure to use and fulfil their functional and non-functional requirements. The CIS Security Section (CISSS) establishes and maintains a CIS security framework for AMDC2 product /services. The CISSS establishes and maintains security documentation for products/services; supports and coordinates external and internal security audits, manages product/service security certifications and accreditations. The CISSS assesses changes for compliance with NATO security policy and regulations and determines the impact on product/service certifications and accreditations. The CISSS represents AMDC2 at various Agency internal and external security working groups including the AMDC2 Security Accreditation Board (ASAB). Role Responsibilities Under the direction of the Head CISSS, you will perform the following duties: Maintain AirC2 and BMD domain specific knowledge on security requirements, design and architecture and act as Subject Matter Expert for ACCS security issues; Monitor security posture & security accreditation status of NATO BMD System of Systems; Review Lifecycle-Engineering Change Proposals (L-ECPs) for NATO AirC2 and NATO BMD capabilities and services for impact on CIS security; Review architectural/design changes of NATO BMD System of Systems and AirC2 for compliance with NATO Security Policy; Review the security documentation in support of security accreditation for NATO BMD and AirC2 CIS; Execute and support security inspections/audits and security testing for NATO BMD/AirC2; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for candidates with a Master’s degree or a Bachelor’s degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and in the area of CIS Security or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, such as programme management qualifications and experience, or with a military experience in the related subject with at least 12 years post related experience. Experience Required In addition to and 5 years’ experience (Master’s degree) or 7 years’ experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Experience in defining CIS security requirements for CIS preferably for large-scale distributed software-intensive CIS with real-time and safety requirements (e.g. AirC2, BMD, ATM systems); Experience in assessing CIS architectures for compliance with the associated security requirements; Experience in CIS Security Risk Management (SRM) and executing Security Risk Assessments (SRAs); Experience in drafting security documentation relation to security accreditation of systems or certification of security appliances; Experience in drafting security posture strategies and monitor their execution/implementation for mission critical CIS; Experience in system security testing and security inspections/audits; General up-to-date knowledge of computer system architectures, modern operating systems and their security features, client/server, LAN / WAN and network concepts, test techniques, Database Management Systems (DBMS) and data management concepts. The following will be considered as an advantage Knowledge of NATO Security Policy and Regulations; Knowledge of the security architecture of NATO BMD and AirC2 systems maintained by the NCI Agency, preferably ACCS and Secure AIS; Professional certification in the CIS security area; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks; Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.
  16. https://nato.taleo.net/careersection/1/jobdetail.ftl Job Description Senior Technician (Systems) (190789) Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Application Deadline 11-Oct-2019 Salary (Pay Basis) 3,869.44Euro (EUR) Monthly Grade B.4 Clearance Level NS Description This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. Do you have relevant experience in technical support and assistance for networking, transmission and voice systems? Do you hold experience in service management? Are you CCNA Certified? Do you like to work in shifts? If the answer is yes, this position is ideal for you. NATO Communications and Information Agency (NCI Agency) is looking for 3 Systems Senior Technicians. In this post you will work within the Operations Centre supporting Incident Management process and providing technical level 2 support and assistance for networking, transmission and voice systems. The Operations Centre (OPSCEN) Service Line conducts and coordinates execution of CIS Operations in support of the Director of Service Operations, ensuring day-to-day 24/7 CIS operations NATO wide. The Network Control Centre (NCC) is responsible to the OPSCEN Service Line Chief for providing 24/7 control and monitoring of the NCI Agency operated systems and services. It provides full service management to include event and incident management as well as first, second level support and appropriate escalation following established processes for all NCI Agency assigned services to support operations and exercises. Role Responsibilities Under the direction of Head NCC, you will perform duties such as the following: Support all areas of the OPSCEN, as part of a functional team; Support Incident Management process, dispatching incidents to relevant technical elements for resolution, and perform operational impact assessment determining services affected and users impacted; Provide technical level 2 support and assistance for networking, transmission and voice systems; Monitor, control and conduct first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers throughout NATO. Administrates data and services monitoring and control platforms for optimum performance for use by the OPSCEN personnel; Responsible for co-ordination with internal and external agencies to restore networks and communication services; Assist in direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks; Utilise automatic data processing devices and tools within the OPSCEN and uses all available centralized service management tools to restore all services availability and quality at the agreed levels; Follows senior guidance and established processes, cooperating when requested, to its development and improvement; Participate in development and delivery of the required on-the-job training to junior technicians; Work as part of a shift that provides a 24/7 capability in support of NCI Agency customers throughout NATO; Work on own initiative with limited supervision, may supervise others as required; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for a candidate with Vocational training at a higher level in a relevant discipline leading to a professional qualification, or equivalent combination of qualifications and experience. Further; you will be CCNA Certified and will hold ITIL Foundation Certificate. Experience required In addition to at least 5 years’ experience in the duties related to the function of the post, we are also looking for: 3 years function related experience; Prior experience in technical support and assistance for networking, transmission and voice systems; Very good understanding of telecommunications/network/information technology solutions & products; Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM). The following will be considered as an advantage Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements. Proven success as an operational team supervisor and mentor; Strong analytical, organization, multitasking and prioritization skills; Technical leadership experience; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Working Environment: Normal office environment. Includes shift work. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.
  17. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190791 Section Head (CIS Engineering)-190791 Primary Location Italy-Poggio Renatico NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Yearly Grade A.2 Description : 1. POST CONTEXT The Deployable Air Command & Control Centre (DACCC) mission is three-fold: to prepare and enable the deployment of the Deployable Air Control Centre, Recognised Air Picture Production Centre and Sensor Fusion Post (DARS); to train and prepare the Deployable Air Operations Centre (D-AOC) personnel to supplement the NCS JFAC HQ at Ramstein and, if the need arises, to supplement any forward deployed AirC2 elements; and, to conduct initial functional and specific AirC2 training for AirC2 personnel, (for the NCS JFAC HQ, and NFS and Partner nation AirC2 communities). A Deployable Sensors Branch (DSB) is also included in the DACCC. The Combat Service Support Division is responsible for the support and implementation of the deployable sensors, DACCC garrison support activities, deployment support, communication and information systems (CIS), Engineering and logistic and mobility matters relating to the DACCC. The Communication and Information Systems (CIS) Branch is responsible for all CIS and system activities and for the effectiveness of the CIS and system elements in garrison and during a deployment of DARS. The Section Head (CIS Engineering) acts as senior technical advisor and coordinator for the DARS. The Section Head (CIS Engineering) reports directly to the Section Head/Senior Engineer (DCIS Engineering). There is first line reporting responsibility for 1 military officer. 2. DUTIES The Section Head (CIS Engineering) is responsible for maintaining long-term continuity on DACCC’s operations and projects. The Section Head (CIS Engineering) provides technical support on engineering proposals for system improvements. The Section Head (CIS Engineering) coordinates CIS requirements and new capabilities with outside agencies and commands. The Section Head (CIS Engineering) performs CIS technical consultation for the Directorates. The Section Head (CIS Engineering) liaises with users for optimum system utilization. The Section Head (CIS Engineering) controls system performance and highlights deficiencies. The Section Head (CIS Engineering) proposes new projects and changes to the operational systems as well as organizational and changes of procedures. The Section Head (CIS Engineering) supports and controls installation of new systems. The Section Head (CIS Engineering) advises on feasibility studies on changes of concepts, organizations and systems. The Section Head (CIS Engineering) supports the development of CIS policy and guidance for configuration management of DACCC CIS. The Section Head (CIS Engineering) monitors ongoing CIS projects for configuration compliance and DACCC operational CIS concepts and operational CIS architectures. The Section Head (CIS Engineering) reviews new telecommunication projects to address integration aspects in respect to existing capabilities. The Section Head (CIS Engineering) gives technical advice and suggests changes to CIS and ACCS System-related Program of Work (PoW) and Service Level Agreements (SLAs)".. The Section Head (CIS Engineering) serves as liaison between HQ and the CIS provider. Under routine circumstances, the job is performed in a typical office environment, with artificial light and air (e.g. Bunker), where the risk of injury is categorized as “none”. However, the Section Head (CIS Engineering) may be required to undertake deployments in support of military operations and exercises, and/or short-term travel assignments, both within and outside of NATO boundaries. Such operational deployment may exceed 30 days in any period of 547 days, and may be on short notice. Acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days, if required. 3. QUALIFICATIONS AND EXPERIENCE ESSENTIAL University Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related discipline, and 2 years of function-related experience, Or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience". Experience with communication systems, systems engineering, and maintenance. Experience as a network administrator. Staff experience in an information technology (IT) position. Experience in system administration, preferably UNIX or Windows as operating systems. Experience in the operation and administration of a large computer network either client server or mainframe. Practical experience in diagnosing deficiencies in networks and associated equipment. Experienced in UNIX-based networks (Sun,Solaris) to include Oracle databases and SQL based systems as well as UNIX administration. Extensive knowledge about communications equipment (switches, routers) including configuration. Experience on ACCS (Air Command and Control System). Must have an English Standard Language Proficiency level of “Professional” in Listening Speaking, Reading, and Writing (SLP 3333 based on NATO standards). DESIRABLE Graduate diploma in an IS engineering related subject. Formal UNIX programming courses. Demonstrable evidence in maintaining knowledge of advanced IS engineering. Chartered engineer. Member of a recognized professional body. Experience in UNIX-based networks Security and COMPUSEC matters. Experience in accreditation of telecommunications and information systems. Experience in a programming post or institution. Experience as ACCS System Manager or ACCS System Administrator or ACCS Communications Manager. NATO COURSES/TRAINING NATO CIS STAFF OFFICER (CAPABILITY MGMT & OPS PLANNING) NATO CIS Operational Planning NATO CIS Security (INFOSEC) Officer ACCS System Manager ACCS Security Officer ACCS Communication Manager ACCS-ICC interface Administration 4. POSITION AND CANDIDATE PROFILE Personal attributes The incumbent must be able to work towards accomplishment of broadly defined aims and to assist in definition and application of a wide range of procedures. He/She must have good interpersonal and communication skills, good health, maturity, poise, tactfulness, firmness and persuasion. Considerable professional judgement is required to make decisions on technical matters within the general framework of available procedural guidance. The incumbent must be able to work long hours when required, and able to travel frequently on temporary duty. Duties require original thought, sound judgement, flexible attitude and a tactful but creative approach because of the rapidly diminishing availability of resources for the O&M of Communications systems without corresponding changes in operational requirements and the need to resolve a wide variety of politically sensitive problems which arise on a day-to-day basis. For these reasons the incumbent must possess courtesy, tact, diplomacy, mental alertness, negotiating skills and service-mindedness He/she must be a self-starter who is able to anticipate problems and analyze a wide range of complex and dissimilar situations where conflicting policies and technical restraints. The incumbent must be a strong motivator, and a proven team builder. He/she must be creative and a forward thinker. Managerial Responsibilities There is no first-line reporting responsibility Professional contacts Routinely interrelates within the community representatives for analysis of user requirements. Maintains contacts with high level host nation organizations, for coordination communications and network issues. Contribution to objectives: The operational Information and Network Systems are the heart of the DACCC and the major instrument for achieving the CAOC and DACCC’s mission, in peace, crises and war. Failure of the Information Systems may have a disastrous effect and, in crises or war, even reach the political level. Even short-term outages can bring the work in the DACCC to a halt. The post of the Senior Engineer is required to guarantee continuous reliable operations and ensure COMDACCC can successfully perform his mission. To achieve this top-level objective, the incumbent of the post will contribute within the organization in many ways: - Developing the long-term strategy for continuous progression within the systems and towards future systems without impact to the DACCC's mission. - Enabling the Branches to contribute to the objectives by supporting them in analysing their requirements and providing support of any kind, e.g. computer power, connectivity, software, training etc. - Strengthening the CIS organization and workforce to provide continuous high-level operational support and responsiveness to any problems, (e.g. prepare for on-the-Job-Training). Evaluate and plan for efficient and cost-effective use of equipment and services to ensure the objectives are achieved with the scarce funding. - Analyse and find ways for coordinating resources with other organizations and help optimise the processes, (e.g. data exchange, interfaces, common software, etc.) towards the achievement of the objectives, in particular in view of the AIR-responsibility of CAOC and the respective CC Air. 5. CONTRACT The successful candidate will receive a three-year definite duration contract which may be followed by an indefinite duration contract. The basic entry-level monthly salary for a NATO Grade A-2 in Italy is Euro 5,285.21 which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions. 6. INSTRUCTIONS TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within HQ JFC Naples with duty location Poggio Renatico, Italy Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. NOTE: Staff members are appointed to and hold posts on the establishment of a NATO body only on condition that: They are nationals of a NATO member country They are over 21 and under 60 years of age at the time of taking up their appointments. Appointments of definite duration may be offered to candidates of 60 years of age or more, provided that the expiry date of the contract is not later than the date at which the candidate attains the age of 65. ADDITIONAL INFORMATION: A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples will take action to obtain the required security clearance from the successful candidates’ national authorities. REMARKS The Job Description for this post will be finalised upon completion of the NATO Civilian Re-organisation Structure (CRS).
  18. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190660 Manager (CIS Service Transition)-190660 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Manager (CIS Service Transition) who will be working in the Service Management Branch supporting the Agency’s Demand Management organisation. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Service Management Branch (SMB) supports the Agency’s Demand Management (DM) organization, is responsible for liaison with all customers in the CSU’s Area of Responsibility (AoR), supports the Commander CSU in the role as NCI Agency representative, and provides a single entry point for Customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AoR. SMB supports Service Lines in the implementation and improvement of service management processes. Role Responsibilities Under the direction of Branch Head, the incumbent will perform duties such as the following: Ensures the Service Transition framework is correctly understood and followed; Maintains and orchestrates local processes for Service Transition, including but not limited to; Change Management, Service Asset & Configuration Management, Deploy & Release Management and Knowledge Management; Maintains and updates the processes related documentation; Coordinates changes to services and Service Management processes; Contributes to project kick-off meetings and creates Service Transition plans to meet required implementation dates; Represents NATO Headquarters in the Agency’s Change Advisory Board (CAB); Alignslocal Service Transition processes to the Agency directives; Works with Customer, Project Managers, Operations teams and 3rd parties to ensure work is delivered compliant to the request; Ensures the local CIS baseline is aligned to the Agency baseline, including application technology; Investigates, defines and resolves complex issues; Advises on and leads the development of standards, methods and tools; Analyses plans, designs, and requirements and associated risks, advises on solutions mitigations; Designs and plans implementations against time, cost, manpower and quality targets ensuring efficient and effective use of resources; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required Bachelor’s degree with 4 years’ experience or a Master’s degree with 2 years of relevant experience. Exceptionally, we would accept a lesser qualification, combined with particularly relevant and extensive experience. Experience required In addition to at least 4 years of relevant experience, you will be required to prove: Extensive practical experience in Configuration & Asset Management and Release & Deployment Management; ITIL Certification(s) at intermediate level or higher, preference ITIL Service Transition; Experience of service transitions in large, complex and possibly classified ICT environments - with an exceptionally large client base; First-hand experience in maintaining large and complex Configuration Management Databases (CMDB), including creating relationships inside the CMDB, ensuring consistency and reporting; Demonstrable knowledge of the Release Management lifecycle, including coordination, scheduling and management of releases of applications, operating systems (including patches), hardware upgrades, etc. Experience with successful implementation of Configuration and Asset Management Processes, where the processes were executed by different teams. Proven communication skills, both verbal and written. In addition to the above, it would be considered highly desirable if you are able to display; Practical experience of using a formal project management approach (such as PRINCE2) in a matrix management structure; Practical experience in participation in the Change Management Process in different functions; Practical experience of BPMN in documenting ITIL Processes; Good knowledge of the Microsoft Project Application; Good knowledge of COBIT 5; Knowledge of Microsoft System Centre Orchestrator; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competency Required Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website.
  19. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190773 Senior System Engineer (Security)-190773 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Senior System Engineer (Security) The Directorate Air Missile Defence Command & Control (AMDC2) ensures the harmonized planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other Air Command & Control (AirC2) and Ballistic Missile Defence (BMD) assigned programs, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into Service, evolution and through-life logistic support of NATO’s AirC2 / BMD systems and assigned national AirC2 systems. The Mission Assurance Branch (MAB) defines, establishes and maintains a mission assurance framework, in line with the NCI Agency’s policy and directives, in order to provide quality and safety assurance, CIS security services, configuration management, test, validation and verification of AMDC2 systems or appliances under procurement or support. MAB independently ensures that the capabilities delivered by the Directorate AMDC2 to the operational user are safe and secure to use and fulfil their functional and non-functional requirements. The CIS Security Section (CISSS) establishes and maintains a CIS security framework for AMDC2 product /services. The CISSS establishes and maintains security documentation for products/services; supports and coordinates external and internal security audits, manages product/service security certifications and accreditations. The CISSS assesses changes for compliance with NATO security policy and regulations and determines the impact on product/service certifications and accreditations. The CISSS represents AMDC2 at various Agency internal and external security working groups including the AMDC2 Security Accreditation Board (ASAB). Role Responsibilities Under the direction of the Head CISSS, you will perform the following duties: Maintain AirC2 and BMD domain specific knowledge on security requirements, design and architecture and act as Subject Matter Expert for ACCS security issues; Monitor security posture & security accreditation status of NATO BMD System of Systems; Review Lifecycle-Engineering Change Proposals (L-ECPs) for NATO AirC2 and NATO BMD capabilities and services for impact on CIS security; Review architectural/design changes of NATO BMD System of Systems and AirC2 for compliance with NATO Security Policy; Review the security documentation in support of security accreditation for NATO BMD and AirC2 CIS; Execute and support security inspections/audits and security testing for NATO BMD/AirC2; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for candidates with a Master’s degree or a Bachelor’s degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and in the area of CIS Security or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, such as programme management qualifications and experience, or with a military experience in the related subject with at least 12 years post related experience. Experience Required In addition to and 5 years’ experience (Master’s degree) or 7 years’ experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Experience in defining CIS security requirements for CIS preferably for large-scale distributed software-intensive CIS with real-time and safety requirements (e.g. AirC2, BMD, ATM systems); Experience in assessing CIS architectures for compliance with the associated security requirements; Experience in CIS Security Risk Management (SRM) and executing Security Risk Assessments (SRAs); Experience in drafting security documentation relation to security accreditation of systems or certification of security appliances; Experience in drafting security posture strategies and monitor their execution/implementation for mission critical CIS; Experience in system security testing and security inspections/audits; General up-to-date knowledge of computer system architectures, modern operating systems and their security features, client/server, LAN / WAN and network concepts, test techniques, Database Management Systems (DBMS) and data management concepts. The following will be considered as an advantage Knowledge of NATO Security Policy and Regulations; Knowledge of the security architecture of NATO BMD and AirC2 systems maintained by the NCI Agency, preferably ACCS and Secure AIS; Professional certification in the CIS security area; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks; Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.
  20. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190620 Job Description - Engineer (DCIS Service Support Process) (190 Engineer (DCIS Service Support Process)-190620 Primary Location Belgium-Mons NATO Body NATO CIS Group Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises. The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organisation (NATO). POST DESCRIPTION: Location: Casteau/Mons, 60 Km south of Brussels (Belgium) Division: J2/6 POST CONTEXT/POST SUMMARY Within the Technology and Service Management Branch the incumbent will be responsible for eliciting (gathering), analysing, specifying, system-modelling, validating, recording and managing requirements for information systems of interest in the areas of Operations, Intelligence, Logistics and Core elements. PRINCIPAL DUTIES The incumbent's duties are: a) Identifies the stakeholders and defines operational requirements for DCIS service support structures and supporting information systems. Coordinates operational requirements for information systems (specifically for IT Service Management and system configuration and monitoring) with the operational users. c) Takes responsibility for the development, management and maintenance of NCISG’s IT service management (ITSM) processes applicable for operations and exercises. [Act as process owner for ITSM operation and transition areas]. d) Ensures that ITSM operational procedures (SOP) and working practices are documented, available, fit for purpose and current. e) Determines the architectural, structural, behavioral, functional, non-functional, performance, security, derived and allocated operational requirements for information systems from the operational users. f) Validates, consolidates and manages well-documented, actionable, measurable and testable requirements for ITSM with NCIA and operational stakeholders when planning DCIS service support in the context of (federated) operations or exercises. g) Manages configuration of the requirements baseline. h) Monitors execution and measures performance of ITSM processes in order to ensure that all relevant procedures are adhered to and processes are subject of continual improvement. SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES Mandatory Deployment Post. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice. For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required. The work is normally performed in a Normal NATO office working environment. Normal Working Conditions apply. The risk of injury is categorised as: No Risk. ESSENTIAL QUALIFICATIONS A. Professional/Experience IT strategy and planning The creation, iteration and maintenance of a strategy in order to align IT plans with business objectives and the development of plans to drive forward and execute that strategy. Working with stakeholders to communicate and embed strategic management via objectives, accountabilities and monitoring of progress. Skill Level (Ensure/Advise) The incumbent ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates plans to drive forward the strategy. He/she contributes to the development of policies, standards and guidelines for IT strategy development and planning. 1) Minimum 5 years of experience conducting modeling of business processes for IT Service provider type of organization. 2) Minimum 3 years of experience managing/supporting and developing IT Service Management processes, with a strong focus on the CIS service operation environment. 3) Minimum 1 year of experience in on the job training IT Service Management processes, with a strong focus on the CIS service operation environment. 4) Minimum 3 years of experience eliciting, developing and analyzing requirements, as well as developing, revising, reviewing, and maintaining Requirements documentation. 5) Minimum 2 years of experience with Requirements Management Tools. 6) Intermediate to Advanced knowledge of MS Office. B. Education/Training University Degree in information technology, information systems engineering, business administration, quality engineering or related discipline and 2 years function related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience. C. Language English - SLP 3333 (Listening, Speaking, Reading and Writing) NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English. DESIRABLE QUALIFICATIONS A. Professional Experience 1) Experience with Use Case and User Story development as well as with process modeling using UML and BPMN notations. 2) Experience in enterprise architectures in information/data related mission areas, specifically Command and Control (C2), Space and Intelligence/surveillance/reconnaissance (ISR) domains. 3) Knowledge and understanding of the missions, roles, functions, organizational structures and operation of NATO. 4) Knowledge of NATO FMN, its implementation, concept, and roadmap. 5) Minimum 1 year of experience with the following: a) Data modeling and database design; Configuration Management. 6) Experience with the following Tools: Doors, Enterprise Architect, Archimate,and MS Visio. 7) Familiar with BMC Remedy ITSM, or other commercial IT Service Management system. 8) Experience with Oracle APEX, and Relational DBMS. B. Education/Training 1) Demonstrable evidence in maintaining knowledge of advances in IS engineering and/or business analysis. 2) ITIL v3 Foundation Level. 3) ITIL v3 Service Operation Intermediate Level. 4) ITIL v3 Service Transition Intermediate Level. 5) PRINCE II Foundation. Attributes/Competencies A. Personal Attributes The incumbent should be very sensitive to the emergence of problems, self-starts required activites based on creative thinking, conceptual foresight and sound independent judgement. Frequent contact with ACO J6, NSB’s, NATO C&I Agency (NCI Agency), Support Agency and other NATO HQ’s and Commands. Requires a high degree of tact, perseverance and persuasion to influence discussions and ensure that technically sound decisions are made. Able to use own initiative when required to work away from SHAPE without direct supervision. B. Professional Contacts Frequent contacts with executive, operational, national level and commercial staffs to discuss NATO CIS Group-wide Information Assurance related issues. The incumbent will have regular professional contacts with others inside and/or outside immediate organisation on functional matters. Solicits/gives information and provides advice/guidance. C. Contribution to Objectives Performing requirements engineering by defining, coordinating, collating and validating operational requirements for IT Service Management processes including interoperability and security requirements, and managing configuration of the requirements baseline. Supporting deployment activities by overseeing IT service delivery for deployed forces during exercises and operations. This post reports to OCG CXRS 0010 - Section Head (Service Support). D. Supervisory Responsibilities There are no reporting responsibilities. REMARKS: Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract. HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE: Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/1/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted. NTAP allows adding attachments. A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment. Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely. Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English (preferably) or in French. Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Tests and interviews with shortlisted candidates are expected to take place at SHAPE, Mons, Belgium on the 13th and the 14th of November 2019. Current and past civilians working for NATO or any Coordinated Organization, shall indicate their last grade and step held (next to job title), and specify the name of employing NATO body or Coordinated Organization. Remarks: A) Only nationals from the 29 NATO member states can apply for vacancies at SHAPE. Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application. C) Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date. D) Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.
  21. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190747 Job Description - Senior Technician (NCOP) (190747) Senior Technician (NCOP)-190747 Primary Location Netherlands-Brunssum NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,871.05Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NATO Communications and Information Agency (NCI Agency) is looking for a Senior Technician (NCOP). The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Brunssum, located in Brunssum (NLD) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Alternate Ops Centre is hosted in Brunssum, resourced by Primary Ops Center and supported by the CSU. The Service Operations Branch (SOB) is responsible for providing local support to the provision of CIS services in direct support of local and remote customers in accordance with SLAs and other agreements. Under coordination of the NCI Agency’s OPS Center, SOB directs, coordinates, supervises and executes all local Service Operation activities required in support of all Service Lines. SOB provides local Level 1 and 2 support, directly or as directed by the Ops Centre and/or in coordination with the appropriate service lines. SOB contributes to Continual Service and Process Improvement and reports Key Performance Indicators to appropriate service lines. Role Responsibilities: Under the direction of Section Head you will perform duties such as the following: Coordinates and conducts work to meet quality targets; Investigates and resolves technical issues in a systematic approach; Maintains sound knowledge on implemented technologies; Advises superiors and recommends technical solutions; Installs, operates and maintains assigned ICT Platforms (IS) and stays abreast of latest developments in these areas; Installs, operates and maintains Common Operational Picture related Functional Systems software (i.e. NCOP), Databases and other Applications and stays abreast of latest developments in these areas; Supports integrity of assigned ICT Platforms (IS), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans; Maintains liaison with other CSU internal units, Service Lines and other technical organizations; Provides support related to local CIS Service provision during the execution phase; Documents the design and configuration of assigned ICT Platforms (IS) and the required operating procedures; Implements procedures, tools and techniques for monitoring and managing the performance of ICT Platforms (IS) and provides reports as required; Monitors and reports the capacity of the assigned ICT Platforms (IS); Assists with and implements assigned project work packages; Assists C2 Service Line with operating and maintaining Functional C2 Systems used by JFCBS HQ to build the Common Operational Picture (COP); Ensures those systems are providing required information to the system used to build and display NATO COP (NCOP); Deputize for higher grade staff, if required; Performs other duties as may be required. Qualifications Required: Vocational training a higher level in a relevant discipline, or equivalent, or Diploma of secondary education – with a minimum 5 years of relevant experience. Experience required: Proficient in the administration of current server operating systems, as work is conducted mainly on both modern and past versions of Microsoft Operating Systems; Prior experience in administration, configuration and monitoring of NATO applications for Command and Control services; Prior experience in administration, configuration and monitoring of UNIX and/or SUN SOLARIS based operating systems and services. Further it would be considered highly desirable if you are able to display any experience or knowledge of: Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Travel Occasional business travel to NATO, national (NATO and non-NATO) facilities and between the NCIA offices may be required May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  22. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190645 Senior Technician (Technical Support)-190645 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,869.44Euro (EUR) Monthly Grade B.4 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. Service Support Branch (SSB) executes/contributes to Level 1 support of Incident Management and Request Fulfilment. This branch supports service provision to the local customer as defined in the SLA; this includes the end-to-end service, as well as proactive local Incident Management, Problem Management, Event Management. It also installs local software in support of release and deployment management in DAS and ensures that appropriate KPIs are met and reports to Service Lines and Service Management Branch on a regular base. Role Responsibilities Under the direction of Section Head, the incumbent will perform duties such as the following: Works with limited supervision; Coordinates and conducts work to meet quality targets; Investigates and resolves technical issues in a systematic approach; Maintains sound knowledge on implemented technologies; Advises his/ her superiors and recommends technical solutions; Provides level 1 support to end-users in accordance with Agency L1 support processes and procedures, investigates causes of incidents and seeks resolution, and possibly supervises staff doing so; Records work in Service Management systems, to include cause of failure, updates configuration control records and asset management records to include CMDB updates; Suggests escalation of unresolved incidents and facilitates recovery, following resolution of incidents; Ensures the liaison with local logistics in order to fulfil the level 1 support of end-user ICT assets; Documents and closes resolved incidents according to agreed procedures; Applies problem solving skills and experiences in fault resolution; Creates and maintains standard operating procedures, processes and support documentation; Contributes to the data collection and prcessing for the purpose of incident management reporting; Establishes strong working relations with customers and team members; Contributes to the implementation of the CSU's and Agency's continual service improvement process; Provides support to the Request Fulfilment proceses within the CSU; Adapt working hours for special events, to include working occasionally outside normal, possibly extended, working hours; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required Vocational training at a higher level in a relevant discipline, or equivalent combination of qualifications and experience with at least 5 years extensive and progressive expertise in the duties related to the function of the post. Experience required In addition to at least 5 years of relevant experience, you will be required to prove: be knowledgeable in using service management tools (e.g. BMC Remedy or equivalent); have the ability to accurately follow standard operating procedures and NATO policies; have extensive knowledge of and experience in the troubleshooting of MS Windows workstation operating system, MS Office and other common desktop applications; have very good knowledge of troubleshooting issues experienced by mobile users; have very good knowledge of troubleshooting modern communication means;be customer focussed and service oriented; have highly effective interpersonal skills in dealing with highly demanding users and under high workload; have strong team player skills to contribute to an atmosphere of mutual respect, personal accountability, and professional support; ITIL foundation certification. In addition to the above, it would be considered highly desirable if you are able to display; Certification covering the area of ICT User Support (ITIL Service Desk, Incident Response or Problem Practitioner; Microsoft Certified Desktop Support Technician); Broad knowledge of related Windows ICT technologies, such as Group Policy Objects, MS-AD, MS-Exchange, Antivirus, DNS, DHCP, networks; Broad knowledge of mobility solutions; Broad knowledge of VOIP technology; Knowledge of IT administration tools in general. Competency Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.
  23. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190736 Technician (Information Systems)-190736 Primary Location Italy-Grazzanise NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Yearly Grade B.4 Description : LOCATION: NATO Second Signal Battalion (2NSB), Grazzanise, Italy DIVISION: Maintenance and Support Company TITLE: Technician (Information Systems) GRADE: B-4 SECURITY CLEARANCE: NATO S E C R E T 1. POST CONTEXT NATO Signal Battalion provides communication and information system facilities and services for deployed NATO headquarters. The maintenance and support company (M&SCoy), is responsible for technical support regarding the provisioning of Command & Control (C2) services (including IS Support to Functional Services), for electronic maintenance (level 2+) of deployable assets, for level 2 maintenance of Communication & Information Systems (CIS) and non-CIS equipment, as well as supply for the NATO Signal Battalion. M&SCoy is also responsible for management, receipt, dispatch and storage of CIS and non-CIS equipment to the Battalion and its deployed assets. The M&S Coy provides level 2 mechanical maintenance of CIS and non-CIS related auxiliary equipment and Office Module (OM) deployment and maintenance. The Technician (Information Systems) is responsible for level 2 maintenance of local area communications and information systems and services, on all NATO locations. (Deployed or PTL). He/She is responsible for technical support of deployable NCISG AIS assets. The Technician (Information Systems) reports to the Section Head, (Information Systems Administration). 2. DUTIES The Technician (Information Systems) assists System Engineer (IS) in technical support of all NSB assigned AIS assets. The Technician (Information Systems) assists the Systems Engineer (IS) to ensure that preparation, operation and maintenance of all AIS assets is kept at highest standards to allow rapid deployment. The Technician (Information Systems) assists in field-level maintenance of all equipment, assists at interoperability trials, and performs on-the-job training for newly assigned personnel. The Technician (Information Systems) supervises system deployment verifying overall integrity of all systems in full operation. The Technician (Information Systems) oversees military technicians in the system deployment, trouble-shooting, and day-to-day administration. The Technician (Information Systems) installs and monitors Office Module (OM) Components. Under routine circumstances, the job is performed in a typical office environment where the risk of injury is categorized as “none”. However, The Technician (Information Systems) may be required to undertake deployments in support of military operations and exercises, and/or short-term travel assignments, both within and outside of NATO boundaries. Such operational deployment may exceed 30 days in any period of 547 days, and may be on short notice. Acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days, if required. 3. QUALIFICATIONS AND EXPERIENCE ESSENTIAL Higher Secondary education and intermediate vocational training which might lead to a formal qualification, with 2 years of post-related experience, or Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation, with 4 years of post-related experience. Experience, technical knowledge, and skills to successfully provide network maintenance and support services. Qualified cable installer. Knowledge and experience in the installation and maintenance of Office Module (OM) components. Must possess a class “B” driving license upon arrival, and obtain (and thereafter maintain) a full “C” and “E” (Heavy Goods with Towed Heavy Trailer) driving license within 60 days of arrival. Must have an English Standard Language Proficiency level of “functional” in Listening, Speaking, Reading and Writing (SLP 2222 based on NATO standards). DESIRABLE Previous experience within NATO Previous experience in a military deployed CIS environment. Full “C” and “E” (Heavy Goods with Towed Heavy Trailer) Drivers Licenses. 4. POSITION AND CANDIDATE PROFILE Personal attributes The incumbent must be self-reliant in resolving all technical matters regarding work and able to think clearly and calmly under pressure. The incumbent must possess the ability and experience to provide on-the-job training and the ability to assess technical situations and take appropriate action or recommend solutions. Managerial Responsibilities There is no first-line reporting responsibility Professional contacts Routinely interrelates within the NATO Signal Battalion, and interacts with the technicians in the Deployable CIS Modules (DCMs) Contribution to the objectives The incumbent plays a major role in ensuring the provision of information involving CIS communications, operations, and maintenance, which affects the NSB’s mission accomplishment both in a static peace headquarters and a deployed capacity. 6. CONTRACT The successful candidate will receive a three-year definite duration contract which may be followed by an indefinite duration contract. The basic entry-level monthly salary for a NATO Grade B-4 in Italy is Euro 3,605.34 which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions. 7. INSTRUCTIONS TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within HQ JFC Naples with duty location Grazzanise, Italy. Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. Please note: Staff members are appointed to and hold posts on the establishment of a NATO body only on condition that: They are nationals of a NATO member country They are over 21 and under 60 years of age at the time of taking up their appointments. Appointments of definite duration may be offered to candidates of 60 years of age or more, provided that the expiry date of the contract is not later than the date at which the candidate attains the age of 65. ADDITIONAL INFORMATION: A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples will take action to obtain the required security clearance from the successful candidates’ national authorities.
  24. https://nato.taleo.net/careersection/2/jobdetail.ftl Engineer (Cyber Security)-190732 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Join us and be part of the most successful alliance in history! Are you a Cyber Security professional with experience in in network infrastructure cabling and patching (copper and fiber), from planning to implementation? Do you enjoy leading technical teams? Do you have extensive experience central management of cryptographic equipment? Does the sound of working in the International community amongst a team of world class experts intrigue you? If yes, we want to hear from you! The NATO Communications and Information Agency (NCI Agency) is looking for enthusiastic Engineer to be responsible for operating and maintaining the Cyber Security IT infrastructures on central, remote sites and Theatre of Operations in support to the NATO Computer Incident Response Capability (NCIRC) functions. Role responsibilities This post is assigned to the Cyber Security Service Line (CS SL) which is responsible for planning and executing all lifecycle management activities for cyber security. The Technical Services Section provides enterprise-wide, specialised technical security services to support internal and external users and customers. These services include lifecycle management of cryptographic equipment and keys, operation and logistic support for NATO-wide online and offline cryptographic equipment, identity management services, gateway services, specialised enterprise wide CS infrastructure (including NCIRC elements), applications and CS information/knowledge building. Under the direction of Section Head, Technical Services or a delegated authority, you will perform duties such as the following: Lead a technical team of NATO civilians, military personnel and contractors and manage their tasking; Responsible for operating and maintaining the CSSL IT infrastructures on central, remote sites and Theatre of Operations in support to the NATO Computer Incident Response Capability (NCIRC) functions and the services CSSL is providing to its customers; Responsible for ensuring the availability, skills and training of the personnel in the team; Responsible for planning and executing the infrastructure work (patching, cabling etc.) for the CSSL footprints; Responsible for the overall operation and maintenance of the Mons-based CSSL server rooms including use of rack spaces, power, air conditioning and compliancy to the NATO Security Policies and health and safety regulations; Responsible for the documentation of the infrastructure used by the CSSL footprint in Mons, Belgium; Responsible for the creation, maintenance, distribution and enforcement of Standard Operating Procedures (SOP) to operate and maintain the CSSL IT infrastructures; Coordinate with other service managers and senior users the maintenance, upgrade, installation and removal of software, systems and services; Proactively monitor, assess and manage the changes required to keep the infrastructure; Assist the CSSL Service Delivery Manager in meeting or exceeding the Service Level Targets (SLT) of the internal support services and the CSSL Services towards customers; Provides relevant metrics for the Service Level Agreement (SLA) reports as requested by the Service Delivery Manager; Support the change and configuration manager to raise changes and go through the change process; Deputize for higher grade staff Performs other duties as may be required. Person specification Qualifications required: You possess a Master’s of Science (MSc) degree from an accredited University in a technical subject with substantial Information Technology (IT) content, 2 years post-related experience; or a Bachelor’s of Science (BSc) degree from an accredited University in a technical subject with substantial Information Technology (IT) content, and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. It is highly desirable for you to hold relevant certifications, such as: ITIL foundation or intermediate level Professional qualifications related to project management: Prince2, PMP; Certifications in the fields of copper and fiber cabling; Professional network administration qualifications: Cisco CCNA, CCNP, CCIE. Completion of the following courses will be considered as a plus: Thales TCE671 Operator and Administrator; NATO Crypto custodian course; NATO Cyber Incident Handling and Disaster Response course. Experience required: You will be required to demonstrate: Extensive experience in team leadership; Extensive experience in network infrastructure cabling and patching (copper and fiber), from planning to implementation; Very good understanding of central management of cryptographic equipment; Extensive experience in Open Systems Interconnection (OSI) Layers 1 and 2 troubleshooting; Good understanding of secure network design; Good understanding of IP routing and switching; Good understanding of CIS Security Incident Handling. You will need to prove good understanding of Information Technology Infrastructure Library (ITIL) framework and of Project Management. In addition, you will need to demonstrate: Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including Allied Command Operation (ACO) and Allied Command Transformation (ACT). Competencies Required Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Deciding and Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks. Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Planning and Organising: Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. You may be required to undertake duty travel to operational theatres inside and/or outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Ample annual leave and home leave (if eligible). Retirement pension plan scheme with generous employer contributions. Yearly training opportunities for scientific staff to remain current. Flexible working hours, with opportunities to telework, in support of work life balance. An opportunity to make a difference and work in a team of world class experts. To learn more about the NCI Agency and our work, please visit our website. Contract The NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of a definite duration contract are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: due to the NCI Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  25. https://nato.taleo.net/careersection/1/jobdetail.ftl Engineer (Information Systems) (190744) Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Application Deadline 12-Sep-2019 Salary (Pay Basis) 5,467.45Euro (EUR) Monthly Grade A.2 Clearance Level NS Description NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NCI Agency CIS Support Unit (CSU) Mons, located in Mons (BE) enables end-to-end CIS services as it maintains and supports a range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed as specified in the extant SHAPE Service Level Agreement (SLA). The Service Management Branch (SMB) supports the Agency’s Demand Management (DM), Operations Centre, and Service Lines and is responsible for liaison with all NCI Agency customers in the CSU’s AOR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AOR. SMB supports Service Lines in the implementation and improvement of service management processes. This branch directs, co-ordinates and supervises all activities of CSU’s assigned resources in support of Exercises, Operations, Plans, Requirements, Project and Service Management. SMB reports appropriate Key Performance Indicators to Service Lines on a regular basis. The NCI Agency is looking for a talented Engineer (Information Systems) to join the CIS Support Unit, Mons. If you have relevant education combined with a the requirements of the post mainly in data analytics, managing Service Level Agreements, resolving complex issues in relation to the same, as well as dealing with the customer compliments and complaints, we would like to meet you! Role responsibilities: Under direction of Section Head, Customer Relations Management you will perform duties such as the following: Assist Section Head in all aspects of Customer Relationship Management and provides advice on engagement with current and potential NCI Agency customers; Engage with customers and the office of the Chief Operating Officer (COO); captures customer requirements, creates corresponding service level requirements and initiates the required staffing; Analyze requirements, plans, designs, and the associated risks, to advise on solutions and mitigations; Support the lifecycle development and management of Service Level Agreements (SLA) further enhancing plans and supports implementations against available resources and quality targets; Establish procedures for monitoring actual performance against agreed service levels and contractual obligations, and reports the findings; Advise on and assist in development of local standards, methods and tools; Collect, monitor and report Key Performance Indicators (KPIs) and other service quality criteria; Investigate, define and resolve complex issues or recommend mitigation activities to overcome breaches of Service Levels; Responsible to capture, analyze, diagnose and report customer complaints and compliments; Conduct service reviews, identify improvement opportunities and instigate improvements within an overall service improvement plan (SIP); Engage in Agency service performance management, quality control, and quality of service reporting program. Ensure appropriate and corrective activities are taken to meet defined Service Levels; Stay abreast of developments in Service Management methodologies, tools and technology relevant to the area of work; Plan and schedule own work by applying personal initiative, with limited supervision; Deputize for higher grade staff, if required; Perform other duties as may be required. Person specification Qualifications and experience required: Master of Science (MSc) degree at a nationally recognised/certified University in a related subject and 2 years post-related experience or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency, that is, at least 10 years extensive and progressive expertise in duties related to the function of the post. Experience required: Proven working experience in data analytics, MS Excel pivot tables, and graphical representation of business data; Extensive experience of managing SLAs; Experience in preparation of correspondence, the proof-reading of material for accuracy, compilation of material for publication, and performing of other administrative related functions; Proven ability to communicate effectively both orally and in writing, with good presentation skills. The following will be considered as an advantage: ITIL Foundation Certification; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies required: Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humor appropriately to bring warmth to relationships with others; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Analyzing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Planning and Organizing - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones; Delivering Results and Meeting Customer Expectations – Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract: NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency; Staff member's desire to remain with the Agency.; The financial situation provides sufficient funding for the post held; The skills, competencies and behaviors, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding; Staff member has served the Agency with performance to the required standard as defined by the Agency; Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date.
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