- The deadline for applications is indicated in local date and time.
- This post is a project post.
1. Organizational Context
a. Organizational Setting
The position is located in the External Systems Development Section of the PCT Information Systems (PCTIS) Division. The Division implements the ICT management framework for the portfolio of business applications supporting the PCT, a highly successful patent filing treaty. The Section delivers an IT portfolio of externally facing business applications supporting the PCT.
b. Purpose Statement
WIPO/PCT is embarking on a large IT transformation, involving projects such as IT infrastructure migrations and architecture review, namely the Resilient and Secure Platform (RSP) program.
The main role of the incumbent is to administer PCT applications under the new Resilient and Secure platform architecture, by providing configuration, support and monitoring of PCT internal and external applications and liaising with various IT providers.
c. Reporting Lines
The incumbent works under the supervision of the Senior Information Systems Officer of the External Systems Development Section.
d. Work Relations
The incumbent works in close relation with internal and external IT suppliers, concerned IT staff and users within and outside the Division on project related matters.
2. Duties and Responsibilities
The incumbent will perform the following principal duties:
a. Coordinate the configuration, evolution and support of complex and highly secure network environments.
b. Provide and take the responsibility for the support of PCT Web and Application services: deployment of new applications, system upgrades, maintenance of production processes, services monitoring.
c. Maintain Red Hat Linux based systems and virtual servers environment.
d. Participate in the deployment, complex configuration, support and evolution of the OpenAM system.
e. Provide expert technical support to users and application developers.
f. Liaise with internal and external suppliers for the smooth running of the services (including WIPO IT infrastructure teams).
g. Participate, according to an established roster of staff designated to be on call outside office hours, in the intervention on production critical incidents.
h. Carry out other duties as required.
First-level university degree in information technology, computer science, business or related discipline. An advanced university degree in a relevant discipline may be accepted in lieu of two years of experience.
ITIL V3 Certification.
At least six years’ relevant professional experience, including in the domain of system, network and application administration.
Experience in managing complex IT environments.
Demonstrated ability to manage Service Level Agreements, Operating Level Agreement, and Service Delivery Agreements.
Experience with international IP registration systems.
Excellent written and spoken knowledge of English.
Knowledge of other PCT publication languages (Arabic, Chinese, French, German, Japanese, Korean, Portuguese, Russian or Spanish).
Job Related Competencies
Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity. Ability to manage the technical coordination activities relating to complex and highly secure systems, networks and business applications administration.
Excellent knowledge of access management systems (Forgerock, Oracle, Microsoft or other solutions).
Excellent knowledge of Web and Application servers support. Experience with application servers (Apache, Tomcat, JBoss, Wildfly web or others).
Excellent knowledge of Red Hat Linux administration, and system deployment. Virtual servers support - XEN and KVM.
Good knowledge and understanding of TCP/IP networking, routing, services, protocols: HTTP, FTP, SMTP, SSH, DNS, LDAP, proxy, and others.
Excellent analytical and problem-solving skills.
Strong capacity to deploy new products, in a rapidly evolving and challenging technical environment.
Customer service orientation with rapid problem identification, analysis, and resolution skills.
Good knowledge of Microsoft Windows Server support.
4. Organizational Competencies
1. Communicating effectively.
2. Showing team spirit.
3. Demonstrating integrity.
4. Valuing diversity.
5. Producing results.
6. Showing service orientation.
7. Seeing the big picture.
8. Seeking change and innovation.
9. Developing yourself and others.
Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the October 2018 rate of 74.6%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.
* Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment.
Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPOat a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.
Additional background checks may be required.