NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Join us and be part of the most successful alliance in history!
Are you a Cyber Security professional with experience in in network infrastructure cabling and patching (copper and fiber), from planning to implementation? Do you enjoy leading technical teams? Do you have extensive experience central management of cryptographic equipment? Does the sound of working in the International community amongst a team of world class experts intrigue you? If yes, we want to hear from you!
The NATO Communications and Information Agency (NCI Agency) is looking for enthusiastic Engineer to be responsible for operating and maintaining the Cyber Security IT infrastructures on central, remote sites and Theatre of Operations in support to the NATO Computer Incident Response Capability (NCIRC) functions.
This post is assigned to the Cyber Security Service Line (CS SL) which is responsible for planning and executing all lifecycle management activities for cyber security.
The Technical Services Section provides enterprise-wide, specialised technical security services to support internal and external users and customers. These services include lifecycle management of cryptographic equipment and keys, operation and logistic support for NATO-wide online and offline cryptographic equipment, identity management services, gateway services, specialised enterprise wide CS infrastructure (including NCIRC elements), applications and CS information/knowledge building.
Under the direction of Section Head, Technical Services or a delegated authority, you will perform duties such as the following:
Lead a technical team of NATO civilians, military personnel and contractors and manage their tasking;
Responsible for operating and maintaining the CSSL IT infrastructures on central, remote sites and Theatre of Operations in support to the NATO Computer Incident Response Capability (NCIRC) functions and the services CSSL is providing to its customers;
Responsible for ensuring the availability, skills and training of the personnel in the team;
Responsible for planning and executing the infrastructure work (patching, cabling etc.) for the CSSL footprints;
Responsible for the overall operation and maintenance of the Mons-based CSSL server rooms including use of rack spaces, power, air conditioning and compliancy to the NATO Security Policies and health and safety regulations;
Responsible for the documentation of the infrastructure used by the CSSL footprint in Mons, Belgium;
Responsible for the creation, maintenance, distribution and enforcement of Standard Operating Procedures (SOP) to operate and maintain the CSSL IT infrastructures;
Coordinate with other service managers and senior users the maintenance, upgrade, installation and removal of software, systems and services;
Proactively monitor, assess and manage the changes required to keep the infrastructure;
Assist the CSSL Service Delivery Manager in meeting or exceeding the Service Level Targets (SLT) of the internal support services and the CSSL Services towards customers;
Provides relevant metrics for the Service Level Agreement (SLA) reports as requested by the Service Delivery Manager;
Support the change and configuration manager to raise changes and go through the change process;
Deputize for higher grade staff
Performs other duties as may be required.
You possess a Master’s of Science (MSc) degree from an accredited University in a technical subject with substantial Information Technology (IT) content, 2 years post-related experience; or a Bachelor’s of Science (BSc) degree from an accredited University in a technical subject with substantial Information Technology (IT) content, and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post.
It is highly desirable for you to hold relevant certifications, such as:
ITIL foundation or intermediate level
Professional qualifications related to project management: Prince2, PMP;
Certifications in the fields of copper and fiber cabling;
Professional network administration qualifications: Cisco CCNA, CCNP, CCIE.
Completion of the following courses will be considered as a plus:
Thales TCE671 Operator and Administrator;
NATO Crypto custodian course;
NATO Cyber Incident Handling and Disaster Response course.
You will be required to demonstrate:
Extensive experience in team leadership;
Extensive experience in network infrastructure cabling and patching (copper and fiber), from planning to implementation;
Very good understanding of central management of cryptographic equipment;
Extensive experience in Open Systems Interconnection (OSI) Layers 1 and 2 troubleshooting;
Good understanding of secure network design;
Good understanding of IP routing and switching;
Good understanding of CIS Security Incident Handling.
You will need to prove good understanding of Information Technology Infrastructure Library (ITIL) framework and of Project Management.
In addition, you will need to demonstrate:
Prior experience of working in an international environment comprising both military and civilian elements;
Knowledge of NATO responsibilities and organization, including Allied Command Operation (ACO) and Allied Command Transformation (ACT).
Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.
Deciding and Initiating Action: Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
Leading and Supervising: Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
Planning and Organising: Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.
Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.
NOTE: Most of the work of the NCI Agency is conducted in the English language.
Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. You may be required to undertake duty travel to operational theatres inside and/or outside NATO boundaries.
What do we offer?
- Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
- Education allowance for children (where appropriate) and an excellent private health insurance scheme.
- Ample annual leave and home leave (if eligible).
- Retirement pension plan scheme with generous employer contributions.
- Yearly training opportunities for scientific staff to remain current.
- Flexible working hours, with opportunities to telework, in support of work life balance.
- An opportunity to make a difference and work in a team of world class experts.
To learn more about the NCI Agency and our work, please visit our website.
The NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.
Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:
- Renewal is in the interest of the Agency.
- Staff member's desire to remain with the Agency.
- The financial situation provides sufficient funding for the post held.
- The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
- Staff member has served the Agency with performance to the required standard as defined by the Agency,
- Staff member's deployability to operational theatre.
Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.
The first six months of a definite duration contract are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.
Please note: due to the NCI Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.
The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.