Engineer (Network Services Fulfilment Cell)

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https://nato.taleo.net/careersection/2/jobdetail.ftl

 

Engineer (Network Services Fulfilment Cell)-150466

 

Primary Location Belgium-Mons

 

Organizational Element INFRASTRUCTURE SERVICES DIRECTORATE

Schedule Full-time

 

Salary (Pay Basis) : 5,102.13Euro (EUR) Monthly

Grade A.2

 

 

Description

:  

Do you have expertise in implementing end to end Network services? Are you familiar with user support processes, collecting problems and requirements and translating these into technical solutions? Are you a reliable person capable to work with minimum supervision?  If the answer is yes, this post is ideal for you.

 

NATO Communication and Information Agency (NCI Agency) is looking for an Engineer (Network Services and Fulfilment Cell) for the complete network service provisioning of centrally provided/managed CIS Services, from the reception of the request to the delivery of the service and cessation at the end of its service life.

 

This position is within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency serves the Alliance through unbiased application of scientific and technical support, and C4ISR (Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance) acquisition expertise.

 

This post is assigned to the Directorate of Information Services, where the responsibility rests for accomplishing contract and project deliverables. NCI Agency operations are underscored by the organization’s core values and vision to be an essential, one-team contributor to NATO success. The NCI Agency operates on the basis of sponsor-provided funding, which enhances its product and service focus. The Agency is an innovative and trusted Alliance partner and achieves its short and long term goals and objectives through the application of strategy-focused organizational principles, to which this post is directly linked.

 

The mission of the Network Services and IT Infrastructure (NSII) Service Line is to provide, through the Director of Information Services (DIS), services and products to sponsors through successful completion of contracted projects.

 

NCI Service Area is accountable for the delivery of NATO Communications Infrastructure Services and is responsible to the customer for the initiation, transition, maintenance and support of all provided services. Included Legacy and IP based Classified and Unclassified Network Services, Classified and Unclassified Voice/Video Services, Transmission Infrastructure Services, Service Request Management, and more.

 

 

Role responsibilities:

 

Network Services Fulfilment (NSF) Cell is responsible for the complete network service provisioning of centrally provided/managed CIS Services, from the reception of the request to the delivery of the service and cessation at the end of its service life. Such Network services are to support NATO Operation & Exercises, NATO NCI Agency projects and peace time NATO HQ routine requests.

 

This post effectively support service delivery and configuration management function for Network services for the Static, Exercise, Project and Operations that are implemented by NSII SL. An important responsibility of NSF is to assure that all incoming requests and services to be delivered are validated against NCIA network architecture and also any applicable SLA (Service Level Agreement). Expertise on network infrastructure and architecture that will be provided by the incumbent of this position will ensure that this task is performed in order to maintain reliability of the NCI Agency network infrastructure within NATO.

 

Under the direction of the Network Services Fulfilment Cell Chief, but largely under own initiative, you will perform project duties such as the following:

 

• Contribute to the implementation of new CIS components or major modifications to CIS systems/networks;
• Coordinate the implementation process with all service providing elements, system managers, service managers, NCI Agency CSUs, NCISG, ACO and customers to ensure successful implementation;
• Issue NCI Agency CIS service orders and other instructions to service providing elements like system managers, NCI Agency CSUs and external providers;
• Ensure technical and security compatibility and feasibility before activation of service;
• Implement end to end Network services, activate the service and verify successful delivery;
• Report the activation and delivery and inform the customer;
• Inform the Operation Control and Management Centre about changes in networks and systems;
• Support users, collect problems and requirement, translating these into technical solutions;
• Coordinate and work closely with NSII NCI Service managers to support design and development of enhancements to services delivery and configuration management tools;
• Provide advice to Cell Head and Service Managers on End-to-End Network Services implementation;
• Implement, activate, verify and report successful delivery of End-to-End Network Services;
• Contribute to Network Services for NCI Agency projects, Exercises, Operations and DCIS;
• Participate on relevant committees and working groups to present NCI Agency views on NSF service implementation and configuration issues;
• Develop/improve service delivery implementation and configuration methodologies & procedures;
• Manage and maintain service delivery data, including configuration inventory;
• Validate the accuracy and consistency of the data in the Systems & Services Database and other related shared databases;
• Release Service Orders and Directives to Implementation community;
• Liaise and collaborate internally throughout the NCI Agency Service Line infrastructures and to external organisations for fault rectification activities;
• Create and maintain Standard Operating Procedures within the NSF Cell;
• Coordinate and perform configuration and evaluation of test scenarios within the NGCS Reference Facility, pertinent to the area of Routing and network configuration problem resolution;
• Perform operation and maintenance activities for current NATO operations;
• Coordinate and perform routing infrastructures design, configuration and maintenance activities for all appointed NATO exercise scenarios;
• Perform the practical evaluation of management tools and capabilities;
• Ensure a common understanding of the available toolsets and method of utilization within the centralised and distributed user base;
• Investigate and propose long term solutions to encountered equipment and configuration problems;
• Support operation and maintenance of the requesting and configuration management systems. Maintain users, roles and access rights to ensure application and data security.

 

Person specification

 

Qualification required:

You need to hold as a minimum, a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a discipline related to the function of the post such as Computer Science or Network Engineering and 2 years of function-related experience is required. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, extensive and progressive expertise in the duties related to the function of the post or progressive managerial experience in fields directly related to the function of the post.

 

It is preferable that you hold a formal education on Information Technology Infrastructure Library (ITIL) Foundation or Higher; as well as a post graduate degree in a field related to the function of the post.

 

Experience required:

 

In addition to at least 2 years of relevant experience for this position, you will be required to prove:

•  Broad and sound technical knowledge and experience in Local Area Networks (LANs), Wide Area Networks (WANs), the internet, intranets, or other data communications systems.
• Experience in network architectural design and knowledge of design principles and methodology to ensure cost-effective and optimal use of resources and technology without jeopardizing network integrity.
• Experience in network management ensuring that network infrastructure is fully documented and performing as required for internal and customer SLA guarantees and expectations by means of specific metrics and measurements.
• Knowledge of all Lifecycle aspects of information systems in a LAN/WAN environment.
• Practical experience in working level relations with the system end users, including the translation of user incidents or operational requirements into system design, specifications and solutions.
• Knowledge of International Standards Organization (ISO), Open Systems Interconnection (OSI) standards and their NATO implementations.
• Knowledge of CISCO Routing and Switching Elements.
• Knowledge of the configuration and operation of HP Network Automation or equivalent network automation and orchestration systems.
• Knowledge of the configuration and operation of Network Monitoring and Event Management systems ideally Intermapper, Spectrum, HP Openview and Splunk.
• Experience of working in a centrally managed network environment and in the use of an Incident/Change Management System such as BMC Remedy.
• Knowledge of network, system and application level troubleshooting techniques.
• Knowledge of communications protocols.
• Experience of preparing test plans, technical documentation and Standard Operating Procedures.
• Basic knowledge of Database.

It is highly desirable for you to be able to demonstrate::

 

• Knowledge with NATO organisation, command structure and NATO bodies in the field of communications and information systems.
• Sound practical experience in configuring, maintaining and supporting messages within systems and E-mail applications.
• Prior experience of working in an international environment comprising both military and civilian elements.
• Knowledge of the principles of command and control systems.
• Experience in all aspects of maintenance, repair, modification and operation of large complex multi-vendor IP communications networks and related equipment.
• Member of a recognised professional body representing the communications area.
• General understanding of related telecommunications systems and techniques of TDM, ATM, Frame relay, MPLS, Video, Voice and VOIP technology.
• Experience implementing and operating a multi-tenancy network environments (VRF/VLAN).
• Knowledge of IPv6 network technologies and concepts.
• Knowledge and experience with commercial IPSEC encryption solutions such as Secure Virtual Tunnels (sVTI), SSLVPN, DMVPN, GETVPN.
• Understanding of Firewall Technology and Concepts.
• Understanding of Intrusion Detection System Technology.
• Familiarity with Application Performance Monitoring Solutions such as Netscout.
• Familiarity with Performance Management principles, metrics and tools (e.g. MRTG, IPSLA).
   

Competencies required:

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Learning and Researching - Rapidly learns new tasks and commits information to memory quickly; demonstrates an immediate understanding of newly presented information; gathers comprehensive information to support decision making; encourages an organisational learning approach (i.e. learns from successes and failures and seeks staff and customer feedback).

Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

 

Language skills:

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge, both written and spoken is essential. Knowledge of the other NATO language, French, is desirable.

 

Travel:

You may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside of NATO boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days, and may be on short notice.  For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.

 

 

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (If eligible).
• Retirement Pension Plan.

We offer excellent package, and to learn more, please visit our website!

 

Please note that due to the Agency's transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

 

The Agency's recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.