Application Support Responsible at LeroyMerlin based in Athens

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Application Support Responsible (ASR_02_2016)

               The position reports to the IT Manager and is part of the HelpDesk support team. The Application Support Responsible is responsible for effective, installation/configuration, operation, and maintenance of the company applications. This individual is responsible for the effective and efficient HelpDesk Support on all applications and platforms but also for the technical support of the infrastructure operations covering Operating Systems, Lan & Wan. The position requires keeping focus and continuous follow up on all HelpDesk service requests and escalation to the corporate level 2 support of the company. This individual will assist project teams with technical issues in the Initiation and Planning phases. These activities include the definition of needs and support of operations staff in executing, testing and rolling-out solutions.

                

               ESSENTIAL FUNCTIONS:

               Operations and Support:

               1. Level 1 Support for all client based systems utilized by the LM personnel.

               2. Responsible for the “run” of all client, cashpoint and peripheral equipment on all LM stores and HQ.

               3. Install new / rebuild existing clients and configure hardware, peripherals, services, settings, directories, etc. in accordance with standards and security requirements.

               4. Application support on a technical and operational level of all LM applications in order to assure uninterrupted commercial activity.

               5. Develop installation and configuration procedures.

               6. Contribute to and maintain system standards.

               Maintenance:

               1. Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. 

               2. Maintain operational, configuration, or other procedures.

               3. Replace H/W and upgrade of Operating Systems

               4. Upgrade or replace existing applications.

                

               Profile:

               • A Bachelor’s degree in computer science or engineering is required 

               • One to three years’ experience in helpdesk operations

               • Experience in Microsoft operating systems and Linux

               • Good troubleshooting skills

               • Customer oriented attitude and good communication skills

               • ITIL certification will be considered an asset

               • English is mandatory, French will be considered an asset

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