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Trainee - IT Operations and Client Services Division

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Job ID:
 European Investment Bank
 Friday 6th May 2016
EIB Posting
The EIB, the European Union's bank, is seeking for its Corporate Services Directorate – Information Technology Department –
Operations and Client Services Division
at its headquarters in Luxembourg:
Duration: 5 months (fixed start date: 1st July 2016)
(With possible extension up to 6 months if required by University)
Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered.
Objective of the traineeship
The objective of the traineeship is to provide experience in the management of organizational changes and documentation of processes and procedures. It is expected from the Trainee that he/she will support the IT/OCS/IS (Infrastructure Services) Unit, during the transition to outsourcing in 2016, in development and documentation of the new processes, procedures and templates as well as in communicating effectively the changes in the ways of working towards the IT clients of Infrastructure. He/she should actively propose improvements in the way information is presented and communication done towards clients.
Under the supervision of the Head of Unit Infrastructure Services, the trainee will work as a Junior Change Manager and participate actively in the following initiative: Update of Infrastructure Services Processes and Procedures following the outsourcing as managed services to an external Service Provider. His/her main tasks will be:
 Collect information about “as is” and “to be” from stakeholders
 Agree target templates, reports and content to be published on different portals, mainly Microsoft Sharepoint
 Maintain an inventory of documents and processes to be updated
 Produce new content for Microsoft Sharepoint and communicate it to IT clients
 Produce actions list for changes to be implemented in BPM (business process modelling) diagrams in 2017
 Produce templates for new reports to be put in place as of 2017
Academic qualifications and professional skills
 Final year of studies or degree in IT, engineering, mathematics or physics
 Good to advanced knowledge of Microsoft Office software, in particular Excel, Word and PowerPoint
 Knowledge of Microsoft Sharepoint administration would be an advantage
 Practical knowledge of a document management system would be an advantage
 Excellent knowledge of written and spoken English and/or French
 Ability to write documents in English
 Strong organisational skills with capability to plan, to organise, prioritise and to anticipate potential issues
 Proactive, dynamic, self-starter
 Ability to analyse and to document problems and their solutions
 Flexibility and reliability, result orientation
 Resistance to repetitive jobs
 Good interpersonal skills, ability to work in a team
 Good communication skills both oral and written
Please note that deadline for application is the 06th May 2016
More information on our EIB Internship Programme and Provisions for In-service training can be consulted on our EIB website; http://www.eib.org/about/jobs/student-jobs/index.htm


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