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IT Programme Management Officer

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EIB Posting

The EIB, the European Union's bank, is seeking to recruit for its Corporate Services (CS) - Information Technology Department (IT) – Information Technology Management Office Division (ITMO) - Programme Management Office Unit (PMO), at its headquarters in Luxembourg, a: 


IT Programme Management Officer

This is a full time position

The term of this contract will be 4 years

The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance.



The primary role of the Information Technology Management Office Division is to provide transversal value-added services (Budget Management, Sourcing Management, Programme and Portfolio Management, Enterprise Architecture, IT Communications, Infrastructure Services and Transversal Project Management) to the rest of the IT Department and to drive and manage other initiatives such as providing strategy and vision with regard to Technology or ensuring alignment between the business and IT.

The Programme Management Office Unit handles and monitors +/- 100 IT projects per annum. The Unit is currently composed of 1 Head of Unit and 2 staff members.

The IT Programme Management Officer will manage and monitor, under the supervision of the Head of Unit, the IT Project Portfolio, ensuring compliance with processes, quality standards and methodology, in order to optimise project objectives, dependencies, costs, timelines, benefits, resources and risks, thereby maximising IT’s contribution to the achievement of the EIB’s objectives.

Operating Network

The successful candidate will report to and work in close cooperation with the Head of the Programme Management Office Unit.

Internally, s/he will deal with IT staff (internal and on-site external), especially Project Managers and the Budget, Contract and Vendor Management Unit, sponsors and coordinators of IT projects in the Bank’s Directorates. Externally, s/he will work with suppliers of IT services, software and hardware.


The IT Programme Management Officer will perform a wide range of duties, under the supervision of the Head of Unit, including some or all of the following:

  • Ensure that IT PMO policies and initiatives are implemented and key operational processes are run in the most effective and efficient way; proactively suggesting improvements and implementing them
  • Execute key PMO processes for the IT Department, helping to ensure the effective operation of the Department aligned to best practices and the expectations of the user Directorates, this may include:

Project Approval Pipeline:

  • Contribute to the management and documentation of the approval processes for new projects. This includes executing the approval processes, following up where necessary, in order to get to the final validations as quickly as possible, while respecting the applicable rules and procedures

Project Support & Performance:

  • Assess the performance of projects (metrics for project success, productivity and adherence to defined processes), providing opinions on eventual problems and suggesting improvements


  • Ensure that IT project managers regularly provide timely and appropriate information in the required place and format
  • Organise and independently run project progress meetings where applicable
  • Prepare consolidated monitoring and management reporting of the IT Project Portfolio, summarising projects’ performance (timetable, scope and budget), risks and remedial actions

Portfolio Management:

  • Work with the IT Department and other stakeholders to develop, prioritise and execute the IT Project Portfolio
  • Monitor changes in the Bank to identify risks and opportunities for the IT Project Portfolio and maintaining a list of business and IT top priorities and map Project Evaluation Forms (PEFs), Projects and Studies to them
  • Compile and screen the user Directorates’ requests for IT Projects (PEFs) and maintain and report on the associated IT Multi-Annual Capital projects budget

Methodology & Improvements:

  • Provide methodological advice and participate in establishing improved, streamlined processes and procedures for the PMO and Quality Assurance
  • Actively participate in IT Projects aimed at streamlining IT PMO’s work, such as PMIS and Reporting. This includes, but is not limited to, requirements gathering, testing, training and supporting users
  • Provide specific advice and recommendations on managing the IT Project Portfolio in a proactive way in order to foster optimal usage of IT resources and ensure that IT projects are conceived, approved and managed in line with EIB requirements and EIB / IT standards and methodologies.


  • Full University degree, preferably in computer science or related disciplines, in combination with project management certification (e.g. PRINCE2, PMP)
  • At least 3 years relevant professional experience in IT project and portfolio management

Key technical / professional knowledge and skills

  • In-depth experience with at least one IT Project and Programme Management methodology, such as Systems Development Life Cycle (SDLC), PMP, or PRINCE2
  • Solid understanding of the software development process, including requirements gathering, analysis / design, development tools / technologies, release / version control, contemporary testing methodologies and deployment management
  • Successful development and implementation of new work processes or process improvements
  • Strong customer focus and ability to manage client expectations
  • Solid project management skills with ability to multitask and manage multiple small to large projects in a cross-functional environment
  • Good understanding of operational processes and procedures of a Programme Management Office
  • Experience with processes for IT resource planning, IT service level management and IT quality assurance
  • Experience with the Bank’s financial management and public procurement procedures and processes would be an advantage
  • Knowledge of EIB’s IT applications architecture and infrastructure would be an advantage
  • Thorough knowledge of advanced functions of the Bank’s standard office tools, notably MS Word, Excel, Adobe Acrobat; experience in using MS Project Professional 2013, MS Project Server 2013, Wiki / CMS editing, MS SharePoint would be a plus
  • Fluent in English and/or French(*) and preferably a solid understanding of the other 


  • Information seeking
  • Proactive communication to IT and business audiences
  • Strong teamwork and interpersonal skills at all management levels
  • Developing relations
  • Drive and persistence
  • Self-reliance
  • Organising and prioritising
  • Initiative 

(*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages

Deadline for applications: 6th July 2016 



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