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  1. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190855 Job Description - Information / Data Architect (190855) Information / Data Architect-190855 Primary Location Belgium-Brussels NATO Body NATO International Staff (NATO IS) Schedule Full-time Salary (Pay Basis) : 6,746.10Euro (EUR) Monthly Grade A.3 Description : 1. SUMMARY The BICES Group Executive (BGX), a NATO entity, is the executive body of the BICES Group (BG). The BG exits to enable the sharing and exchange of Intelligence/Information between and amongst the NATO nations and with NATO, and also with other non-NATO nations and Organizations. This post for and Information/Data Architect is a new position and represents an important opportunity for the successful candidate to shape BICES’s overall approach to the collection, exploitation, analysis and use of Intelligence, Intelligence-related information and/or global data. The incumbent will work in a team with the BGX Information Manager and the BGX Content Manager to provide the required input to the BICES Enterprise Architecture with regards to data sources/types, data analytics and data policy issues. S/he will help to provide a coordinated approach for BICES to the new challenges of the 21st century. S/he will serve as the BICES focal point for data science and innovation. 2. QUALIFICATIONS AND EXPERIENCE 2.1 Essential The incumbent must: · possess a university degree in Data Science, Mathematics, Statistics, Computer Science, information technology or relevant field from an institute or of recognised standing, military academy or equivalent qualification; · have at least 5 years’ experience in the field of data science, or related field, including dealing with policy issues concerning data; · have experience in data science tools to support data analytics, current techniques, visualization and metrics; · be able to draft quickly, clearly and concisely and give convincing presentations; · possess the following minimum levels of NATO’s official languages (English/French): V (“Advanced”) in one; I (“Beginner”) in the other. 2.2 Desirable The following would be considered an advantage: · experience with Big Data ecosystems; with state-of-the-art data science, analytics, data-lakes and data integration tools and/or programming languages; with statistical packages; · professional experience in similar work from in a national administration, or international organisation or specialised body in the context of information sharing solutions in support of Joint Intelligence, Surveillance and Reconnaissance (JISR) and Command and Control (C2) processes; · certified project and/or programme management skills (e.g. Prince2, ITIL); · knowledge of Information Management policies, procedures and related activities. 3 MAIN ACCOUNTABILITIES Policy Development Support the drafting and development of actionable and technically rigorous policies to enable BICES to draw value from data generated by BICES nations and NATO, with a focus on NATO and Coalition operations and missions. Expertise Development Support the effort to ensure that BICES fully understands and can implement relevant standards on data science, and is able to play a part in broader discussions beyond the organization on the use of data. Support decision makers in understanding the potential and limitations of data science to support data-analytics based intelligence and advise on general questions with regards to data science. Project Management Act as an adviser on data issues to multiple stakeholders, helping them understand how best to take a data driven approach to achieving their objectives, to include helping establish and design high-level programmatic objectives. Under the guidance of the AD ISS, work towards the achievement of the BGX objectives through successful preparation for and execution of projects and programmes with regard to data science. Proactively identify potential obstacles, associated technical and other issues, and develop courses of action aimed at resolving them. Recommend appropriate allocation of resources in support of on-going and planned programmatic activity Knowledge Management Develop, manage and track projects and activities, concept or options papers and strategies in the area of data science and prepare items to be discussed at the BICES Board of Directors and subordinate groups and committees. Stakeholder Management Support the establishment of resilient and robust working relationships with key stakeholders who are already working on data management issues, including NATO bodies and national Agencies. Collaborate and coordinate work very closely with all identified stakeholders across BICES as well as with NATO, bringing leadership and ensuring coherence of BICES’s efforts. Representation of the Organization Contribute to discussions relating to data science, including by making presentations, providing briefings, and by representing BICES at conferences and symposia, as requested and deemed appropriate. Prepare briefing materials for the BGX Director, AD ISS, and write speeches and articles in her/his area of expertise in particular in the area of Research, Trends and Innovation. Information Management Support and foster BGX Information Management team activities and cross division collaboration. Analyse ongoing and completed projects and programmes, identifying innovations to improve working practices, procedures and performance. Coordinate and collaborate every day with the team, improving workflow, enhancing coordination and harmonising the different aspects of work. Perform any other related duty as assigned. 4. INTERRELATIONSHIPS The incumbent reports to the AD ISS. S/he will maintain close relations within the BGX and with officials in NATO and BICES capitals, as appropriate. The incumbent will work in close coordination with other 2 stakeholders in the Information Management team and 3 stakeholders in other divisions for Enterprise Architecture. S/he will also maintain good working relations in her/his field of competence with other International Organisations. Direct reports: N/a Indirect reports: N/a. 5. COMPETENCIES The incumbent must demonstrate: Analytical Thinking: Makes complex plans or analyses; Clarity and Accuracy: Checks own work; Conceptual Thinking: Applies learned concepts; Customer Service Orientation: Takes personal responsibility for correcting problems; Impact and Influence: Takes multiple actions to persuade; Initiative: Is decisive in a time-sensitive situation; Organisational Awareness: Understands organisational climate and culture; Teamwork: Solicits inputs and encourages others. 6. WORKING ENVIRONMENT Normal office environment. 7. TRAVEL REQUIREMENTS The incumbent may be required to undertake operational deployments and/or travel duty assignments both within and outside of NATO's boundaries. These duties are established by the AD ISS. 8. LANGUAGE PROFICIENCY Must be fluent orally and in writing in English; a working knowledge of French, the other official language of the Organization, is desirable (e.g. English SLP 4443 – Listening, Speaking, Reading and Writing). NOTE: The work, both oral and written in this post and in this organisation as a whole, is mainly conducted in English. 9. CONTRACT The successful applicant will be offered a 3-year definite duration contract, which may be renewed for a further period of up to 5 years. The incumbent may also apply for conversion to an indefinite contract during the period of renewal and no later than one year before the end of contract. If the successful applicant is seconded from the national administration of one of NATO’s member States, a 3-year definite duration contract will be offered, which may be renewed for a further period of up to 5 years subject also to the agreement of the national authority concerned. The maximum period of service in the post as a seconded staff member is eight years. Serving staff will be offered a contract in accordance with the NATO Civilian Personnel Regulations. 10. RECRUITMENT PROCESS Please note that we can only accept applications from nationals of NATO member countries. Applications must be submitted using e-recruitment system, as applicable: For NATO civilian staff members only: please apply via the internal recruitment portal (for more information, please contact your local Civilian HR Manager); For all other applications: www.nato.int/recruitment Please note that at the time of the interviews, candidates will be asked to provide evidence of their education and professional experience as relevant for this vacancy. Appointment will be subject to receipt of a security clearance (provided by the national Authorities of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser. More information about the recruitment process and conditions of employment, can be found at our website (http://www.nato.int/cps/en/natolive/recruit-hq-e.htm) 11. ADDITIONAL INFORMATION: NATO as an equal opportunities employer values diverse backgrounds and perspectives and is committed to recruiting and retaining a diverse and talented workforce. NATO welcomes applications of nationals from all Member States and strongly encourages women to apply. Building Integrity is a key element of NATO’s core tasks. As an employer, NATO values commitment to the principles of integrity, transparency and accountability in accordance with international norms and practices established for the defence and related security sector. Selected candidates are expected to be role models of integrity, and to promote good governance through ongoing efforts in their work. Due to the broad interest in NATO and the large number of potential candidates, telephone or e-mail enquiries cannot be dealt with. Applicants who are not successful in this competition may be offered an appointment to another post of a similar nature, albeit at the same or a lower grade, provided they meet the necessary requirements. The nature of this position may require the staff member at times to be called upon to travel for work and/or to work outside normal office hours. The organization offers several work-life policies including Teleworking and Flexible Working arrangements (Flexitime) subject to business requirements. Please note that the International Staff at NATO Headquarters in Brussels, Belgium is a non-smoking environment.
  2. https://erecruitment.eib.org/psc/hr/EIBJOBS/CAREERS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&focus=Applicant&SiteId=1&JobOpeningId=105915&PostingSeq=1 The EIB, the European Union's bank, is seeking for its Corporate Services (CS) - Information Technology - Transversal Services Department - IT Management Office Division - Portfolio Management Office Unit at its headquarters in Luxembourg: TRAINEE Duration: 5 months (fixed start date: 01st March 2020) (With possible extension up to 6 months if required by University) Please note that, as marked on our Webpage, only applications from nationals of the Member States of the European Union, as well as citizens from countries with which EU accession negotiations have started, can be considered (Turkey, Serbia and Montenegro). Please note that you are requested to limit your applications to a maximum of three traineeship publications. We will only consider and retain the first three applications submitted. Objective of the traineeship This traineeship will provide you with hands-on experience in one of the most wide-spread platforms for project and portfolio management (SharePoint integrated with MsProject Server and MsProject client) coupled with process automation (Nintex workflows) and reporting tools (Business Objects and SQL Server Reporting Services (SSRS)), as well as understand how a project is run using the PM² project methodology with V-model testing, issue tracking and resolution. Responsibilities You will support the core project team to work on business requirements, prepare and execute tests, liaise with relevant teams to analyse issues and follow-up on their resolution, create training material, demo the changes to the target audience and update procedures and user guides. Academic qualifications and professional skills Final year of studies or university degree in computer sciences, engineering or mathematics; Previous experience with Ms Project and/or SharePoint; Excellent knowledge of standard Microsoft Office tools (Word, Excel, PowerPoint); especially Excel; Excellent command of written and oral English, with knowledge of other EU languages being an advantage. Any experience is considered an advantage: Project methodologies (e.g. PM², Prince2, Agile, PMP, PMI / PMBoK); Testing methodologies (e.g. V-model) and tools (e.g. Azure DevOps or TFS). Competencies Achievement Drive: continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals. Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes. Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and their individual perspectives and concerns. Organisational Commitment: Is willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behavior with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules. We are an equal opportunity employer, who believes that diversity is good for our people and our business. As such, we promote the inclusion of suitably qualified and experienced staff without regard to their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or disability (**). (**) We particularly welcome applications from persons with disabilities. Your application may be used for another campaign. Please note that deadline for application is on the 03rd November 2019. More information on our EIB Traineeship Programme and Provisions for In-service training can be consulted on our EIB website; https://www.eib.org/en/about/careers/categories/traineeship-and-graduate.htm
  3. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190857 Senior Technician (Information Systems AirC2)-190857 Primary Location Germany-Uedem NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,441.73Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: bringing together an alliance of 29 diverse nations to build peace and security to more than one billion citizens. At the NCI Agency we are NATO's technology and cyber leaders. We help NATO Nations communicate and work together in smarter ways. Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence. Our Mission: Lead NATO's digital endeavour. Under the direction of The Director of Service Operations for NCI Agency, Communications and Information Systems (CIS) Support Unit (CSU) Uedem ensures the delivery of NCI Agency Services, including Air Command and Control (AirC2) systems, to our main user; the Combined Air Operations Centre in Uedem, GERMANY. CSU Uedem Service Operations Branch (SOB), a team of nearly 40 personnel, is responsible for the 24/7 provision of CIS services in accordance with the Service Level Agreement with Headquarters Air Command. This includes event and incident management of existing services, along with the implementation of approved changes and supporting the introduction of new services. The NCI Agency is currently seeking a Senior Technician (Information Systems AirC2) to work in CSU Uedem SOB. The ideal candidate will have a background in System Administration of complex computer systems, with experience in Server Management, Data Backup, and User Management (AD, LDAP) in Windows and/or Solaris systems. The candidate should be flexible and have good communication skills. It is desirable that the candidate has knowledge of NATO AirC2 systems. If your experiences and skills fit the description, apply now! Role Responsibilities As part of the Service Operations Branch, the successful candidate will perform the following duties: Install, operate and maintain assigned CORE Systems software, Databases and other Applications and ICT Platforms and stay abreast of latest developments in these areas. Support the applications and data integrity and integrity of assigned ICT Platforms, support IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans. Provide support related to local CIS Service provision. Document the design and configuration of assigned applications and ICT Platforms and the required operating procedures. Implement procedures, tools and techniques for monitoring and managing the performance of applications and ICT Platforms and provide reports as required. Monitor and report on the capacity of the assigned applications and ICT Platforms. Assist with, and implement, assigned project work packages. May participate in 24/7 duties if required. Maintain liaison with other CSU internal units May perform other relevant duties as required. Person Specification Qualifications Required We are looking for a candidate with vocational training at a higher administrative level in a relevant discipline or equivalent. Experience Required Ideally you should have; At least 5 years’ experience within the area of Systems Administration of complex computer systems; Experience and knowledge in the installation and maintenance of system software such as operating systems, data management products, office automation products and other utility software; Experience with diagnosis of network problems and implementation of network changes and maintenance routines; Knowledge of AirC2 systems. Ability to take initiative and a flexible approach allowing you to respond reliably and competently to changing requirements in a demanding environment. Excellent inter-personal skills, and the ability to be responsive and sensitive to both external and internal customers and staff. It will be considered an asset if you can prove: Prior experience of working in an international environment comprising both military and civilian elements. Knowledge of NATO responsibilities and organization, including ACO and ACT. Knowledge of ACCS Competencies Required Applying Expertise and Technology: Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Delivering Results and Meeting Customer Expectations: Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Working with People: Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Language Skills Work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  4. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190790 Systems Engineer (CIS Security)-190790 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : We are the NATO's IT Agency serving 29 nations by defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. The NCI Agency is currently seeking a talented Systems Engineer (CIS Security) to be advise and produce security accreditation paperwork in coordination with the Cyber Security Service Line (CSSL). Among other duties, you will plan and coordinate the internal development of security architectures for large-scale systems, networks, and infrastructure solutions. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. Role Responsibilities This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCIA has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange. Core Enterprise Services (CES) are accountable for planning and executing the full lifecycle management activities (design, transition and operations) for the identified area of responsibility. CES provides generic, domain independent, technical functionality that enables and facilitates the operation and use of Information Technology resources. CES services (including: subject matter expertise; software engineering; acquisition; operations and maintenance; and, disposal) are provided in the following technical areas: communication and collaboration, web and information services, infrastructure storage and processing, infrastructure networking, composition and mediation, and managed desktop and end user device services. Services are provided throughout the lifecycle to both internal and external customers. Under the direction of Head, CES CIS Security Office you will perform duties such as the following: Support Head CES CIS Security Office with regards to advising and producing security accreditation paperwork in coordination with the Cyber Security Service Line (CSSL); Monitors correct handling of Electronic Storage Media through ePO and the CMDB and follows up on incidents in coordination with CSSL; Plans and coordinates with CSSL, the internal development of security architectures for large-scale systems, networks, and infrastructure solutions; Assists Head CES CIS Security office with complex remediation activities as directed by CSSL; Advises Service Area Owners and other key staff on best practice with regards to daily security tasks; In coordination with CSSL, responsible for provision of expert knowledge and supervision of technical development activities required to maintain integrity of NCI Agency operational business networks ensuring secure operations in a globally networked and highly mobile environment; Responsible for provision of expert advice, in coordination with CSSL, on the adequate level of information security posture and for ensuring such advice, where appropriate, is implemented under governance of NATO Security Accreditation Board; Use judgement to process equipment, ancillary and software requests in order to balance operational need and operational security; Provide information security oversight of all CES Managed CIS and networks within the Agency, both for internal operations and for Agency’s customer-funded Networks and Programme of Work. Ensure adequate level of systems/data protection in accordance with NATO Security policies and directives; Apply knowledge of a variety of hardware and software security capabilities and features, resolve security and non-security requirement conflicts, and in coordination with CSSL, collaborate with team leaders, scientists and developers to appropriately convert functional needs into technical security requirements; Coordinate with systems and network administrators in support of security architecture requirements; Identify security-related Key Performance Indicators and generate reports to ensure full visibility of overall NCIA Information Security posture as a part of the CSSL service delivery and cyber hygiene programmes; Coordinate and oversee vulnerability assessment testing and penetration testing performed by CSSL or SECAN on NCIA networks. Support CSSL in all phases of security accreditation processes required to maintain operation status; Plan, deploy, and configure a variety of hardware, software, and security products in coordination with CSSL; Provide feedback, advice and guidance to senior management in the areas of enterprise architecture, NATO security accreditation activities, procurement as well as training and awareness programmes; Conduct CIS Security training and awareness programmes; Deputize for higher grade staff if required; Performs other duties as may be required. Person Specification Qualifications Required You must hold A Master of Science (MSc) degree at a nationally recognised/certified University in a related subject (an Information Security relevant discipline) and 2 years post-related experience; or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a related subject (an Information Security relevant discipline) and 4 years post related experience. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post. CISM, ISACA or CISSP Certification will be a plus. Experience Required You must demonstrate at least 2 years’ experience within system security, security architecture, network security engineering, and security governance including strategic alignment, risk management, performance management and value delivery. In addition, you must prove: Detailed knowledge and working experience of security and network technologies such as IPv6, Firewalls, Virtual Private Networks, Intrusion Detection and Forensic Appliances; Experience with WLAN technologies and endpoint security of mobile devices such as Laptops, IOS, tablets and smartphones. It is considered desirable for you to have: Good knowledge and working experience of Public Key Infrastructure; Good knowledge and working experience of Microsoft Windows Operating Systems (Server 2012/2016 Windows7/Windows10); Excellent knowledge of, and experience using, common security tools Nessus, NMAP, ePO etc; Knowledge of common MS and Linux updating and patching systems; Knowledge of common IT security frameworks and governance models; Knowledge of CVSS V2 and V3; Knowledge of NATO Security Policy and supporting directives; Understanding of INFOSEC in NATO or NATO member nation environment. Prior experience of working in an international environment comprising both military and civilian elements and knowledge of NATO responsibilities and organization, including ACO and ACT will be a plus. Competencies Required Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  5. https://wipo.taleo.net/careersection/wp_2/jobdetail.ftl?lang=en&job=19287-FT_PP Change and Training Manager - 19287-FT_PP Enterprise Architecture and ICT Program Management Division, Information and Communication Technology Department, Administration and Management Sector Grade - P4 Contract Duration - 1 year * Duty Station : CH-Geneva Publication Date : 08-Oct-2019 Application Deadline : 27-Oct-2019, 10:59:00 PM IMPORTANT NOTICE: - The deadline for applications is indicated in local date and time. - This post is a project post. 1. Organizational Context Organizational Setting The post is located in the Enterprise Architecture and ICT Program Management Division, in the Administration & Management Sector (AMS). The Enterprise Architecture and ICT Program Management Division is the bridge between the ICT Department and WIPO's other business sectors. It ensures that the ICT infrastructure and services are responsive to WIPO's current and future needs. The Division also provides support to the Chief Information Officer (CIO) for program and budget planning. Purpose Statement As part of the Enterprise Content Management (ECM) Project, the incumbent is required to deliver the change management, user training, and aligned activities in regards to the on-going implementation of the Enterprise Content Management platform. Reporting Lines The incumbent works under the supervision of the Director of the Enterprise Architecture and ICT Program Management Division. 2. Duties and Responsibilities The incumbent will perform the following principal duties: a. Change Management: Creates the business readiness plan, taking into consideration IT deployment, data migration, capability deployment (training and engagement activities) and any business activities required to integrate new digital processes or jobs into the "business as usual" environment. Determines the readiness levels of business users with regard to upcoming changes; uncovers readiness gaps and creates and implements action plans to close the gaps prior to going live. Assists the user community in the provision of transition support and change planning, and liaises with the project team. Monitors and reports progress on business readiness targets, business engagement activity, training design and deployment activities, key operational metrics and return to productivity measures. Defines the series and sequence of activities to bring stakeholders to the required level of commitment, prior to going live. b. Training and development management: Determines the training and development programme and delivery mechanisms needed to grow staff skills in line with business needs for the Enterprise Content Management Platform. Evaluates learning outcomes. Manages the development and provision of all learning, taking account of the strategic aims of the ECM project as well as at the organisational level. Specifies the content and structure of learning and development materials. Takes responsibility for design, creation, packaging and maintenance, and manages development to deliver agreed outcomes. Where required, designs, configures and tests learning environments, including the creation of simulated data. c. Competency assessment: Performs routine and non-routine skill/competency assessments of knowledge, skills and behavior using specified methods aligned with the implementation and ongoing usage of the ECM Platform. Uses the outcomes of assessments and other data to analyze and evaluate the effectiveness of learning / educational activities. d. Training delivery: Plans and schedules the delivery of learning activities, based on learning objectives. Manages the delivery of programmes of learning. Customizes formal and informal learning activities, incorporating relevant business scenarios and case studies. Designs appropriate environments, and delivers learning activities to specialist audiences. e. Relationship Management: Identifies the communications and relationship needs of stakeholder groups. Translates communications / stakeholder engagement strategies into specific activities and deliverables. Facilitates open communication and discussion between stakeholders, acting as a single point of contact by developing, maintaining and working to stakeholder engagement strategies and plans. Provides informed feedback to assess and promote understanding. f. Information content authoring: Controls, monitors and evaluates content to ensure quality, consistency and accessibility of messages. Designs the content and appearance of information deliverables in collaboration with representatives of the intended audience(s). Moderates content (in both draft and published forms) and ensures content can be re-purposed appropriately. Creates and evaluates deliverables, ensuring alignment with the agreed requirements, making optimal use of the chosen medium(s). Reviews work of other content designers and authors for consistency and accuracy, and takes responsibility for ensuring appropriate publication. Understands the implications of publishing content and manages the associated risks. g. Business analysis: Investigates operational requirements, problems, and opportunities, seeking effective business solutions through improvements in automated and non-automated components of new or changed processes. Assists in the analysis of stakeholder objectives, and the underlying issues arising from investigations into business requirements and problems, and identifies options for consideration. Works with stakeholders, to identify potential benefits and available options for consideration, and in defining acceptance tests. h. Process and System Testing: Specifies and develops test scenarios to test that new/updated processes deliver improved ways of working for the end user at the same time as delivering efficiencies and planned business benefits. Records and analyses test results, and reports any unexpected or unsatisfactory outcomes. Uses test plans and outcomes to specify user instructions. Reviews requirements and specifications, and defines test conditions. Designs test cases and test scripts under own direction, mapping back to pre-determined criteria, recording and reporting outcomes. Analyses and reports test activities and results. Identifies and reports issues and risks associated with own work. i. Customer service support: Acts as the routine contact point, receiving and handling requests for support. Responds to a broad range of service requests for support relating to change management, communications and training, by providing information to fulfill requests or enable resolution. Provides first line investigation and diagnosis and promptly allocates unresolved issues as appropriate. Contributes to creation of support documentation. j. Performs other related duties as required. 3. Requirements Education Essential Advanced university degree in a business or IT field, or in a related field. A first-level university degree in one of the aforementioned subjects plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of an advanced degree. Desirable Recognised qualification in Change Management, such as Prosci Change Management Practitioner or equivalent. Experience Essential At least seven years of relevant professional experience in Change Management and/or Training Management, including at least four years on projects relating to Enterprise Content Management platforms. Desirable Experience with the OpenText Content Server (v16) platform in the role of Change Manager and/or Training Manager. Language Essential Excellent knowledge of written and spoken English. Desirable Knowledge of another official UN language, particularly French. Job Related Competencies Essential Good knowledge of Enterprise Content Management Systems. Ability to work accurately and respect strict deadlines. Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. Desirable Knowledge of the subject matter dealt with by WIPO. 4. Organizational Competencies Communicating effectively. Showing team spirit. Demonstrating integrity. Valuing diversity. Producing results. Showing service orientation. Seeing the big picture. Seeking change and innovation. Developing yourself and others. 5. Information Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station. Annual salary: Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice. The figures quoted below are based on the September 2019 rate of 76.4% P4 Annual salary $72,637 Post adjustment $55,495 Total Salary $128,132 Currency USD Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations. Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances. Additional Information * Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment. Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions. The Organization reserves the right to make an appointment at a grade lower than that advertised. ___________________________________________________________________ By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations. In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually. Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references. Additional background checks may be required.
  6. https://wipo.taleo.net/careersection/wp_2/jobdetail.ftl?lang=en&job=19288-FT_PP Senior Solution Developer and Support Manager - 19288-FT_PP Enterprise Architecture and ICT Program Management Division, Information and Communication Technology Department, Administration and Management Sector Grade - P4 Contract Duration - 1 year * Duty Station : CH-Geneva Publication Date : 08-Oct-2019 Application Deadline : 27-Oct-2019, 10:59:00 PM IMPORTANT NOTICE: - The deadline for applications is indicated in local date and time. - This post is a project post. 1. Organizational Context Organizational Setting The post is located in the Enterprise Architecture and ICT Program Management Division, in the Administration & Management Sector (AMS). The Enterprise Architecture and ICT Program Management Division is the bridge between the ICT Department and WIPO's other business sectors. It ensures that the ICT infrastructure and services are responsive to WIPO's current and future needs. The Division also provides support to the Chief Information Officer (CIO) for program and budget planning. Purpose Statement As part of the Enterprise Content Management (ECM) Project, the incumbent is required to deliver the technical development and support activities, and aligned activities in regards to the on-going implementation of the Enterprise Content Management platform. Reporting Lines The incumbent works under the supervision of the Director of the Enterprise Architecture and ICT Program Management Division. 2. Duties and Responsibilities The incumbent will perform the following principal duties: a. Solution Architecture: Leads the development of solution architecture for the Enterprise Content Management platform. Ensures that appropriate tools and methods are available, understood and employed in architecture development. Provides advice on technical aspects of solution development and integration (including requests for changes, deviations from specifications, etc.) and ensures that relevant technical strategies, policies, standards and practices (including security) are applied correctly. b. System Design: Adopts and adapts appropriate systems design methods, tools and techniques. Undertakes impact analysis on major design options and trade-offs. Makes recommendations, and assesses and manages associated risks. Reviews others' systems designs to ensure selection of appropriate technology, efficient use of resources, and integration of multiple systems and technology. Ensures that the system design balances functional and non-functional requirements. c. System Configuration and Integration: Takes technical responsibility across all stages and iterations of ECM solution configuration and development. Plans and drives software construction activities. Adopts and adapts appropriate software development and configuration methods, tools and techniques. Identifies, evaluates and manages the adoption of appropriate tools, techniques and processes to create a robust integration framework. Leads integration work in line with the agreed system and service design. Monitors and reports on the results of each integration and build. Designs and builds integration components and interfaces. Contributes to the overall design of the service and the definition of criteria for product and component selection. d. System installation: Undertakes routine installations and de-installations of ECM configurations and components. Takes action to ensure targets are met within established quality procedures. Conducts tests of the platform using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all configurations that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service. e. Application and Customer support: Responsible for day-to-day management, resource planning and work allocation to meet agreed service levels. Specifies, agrees and applies standards. Ensures that tracking and monitoring of performance of service delivery through all channels (human, digital, self-service, automated) is carried out, metrics and reports are analyzed, and issues are resolved. Drafts and maintains policy, standards and procedures for the customer service or service desk functions. Ensures that the catalogue of requestable and supported services is complete and current. Maintains application support processes, and checks that all requests for support are dealt with according to agreed procedures. Uses application management software and tools to investigate issues, collect performance statistics and create reports. Prioritizes and diagnoses incidents according to agreed procedures. Investigates causes of incidents and seeks resolution. Escalates unresolved incidents. Facilitates recovery, following resolution of incidents. Documents and closes resolved incidents according to agreed procedures. Initiates and monitors actions to investigate and resolve problems in systems, processes and services. Determines problem fixes/remedies. Assists with the implementation of agreed remedies and preventative measures. f. Business analysis: Investigates operational needs, problems and opportunities, contributing to the recommendation of improvements in automated and non-automated components of new or changed processes and organization. Assists in defining acceptance tests for these recommendations. g. Performs other related duties as required. 3. Requirements Education Essential Advanced university degree in an IT field, or in a related field. A first-level university degree in one of the aforementioned subjects plus two years of relevant experience in addition to the experience mentioned below may be accepted in lieu of an advanced degree. Desirable Qualifications on OpenText Content Server configuration and implementation. Experience Essential At least seven years of relevant professional experience in solution development and/or support, including at least four years on projects relating to Enterprise Content Management platforms. Desirable Experience with the OpenText Content Server (v16) platform in the role of developer. Language Essential Excellent knowledge of written and spoken English. Job Related Competencies Essential Good knowledge of Enterprise Content Management Systems. Ability to work accurately and respect strict deadlines. Excellent communication and interpersonal skills and ability to maintain effective partnerships and working relations in a multi-cultural environment with sensitivity and respect for diversity. Desirable Knowledge of the subject matter dealt with by WIPO. 4. Organizational Competencies Communicating effectively. Showing team spirit. Demonstrating integrity. Valuing diversity. Producing results. Showing service orientation. Seeing the big picture. Seeking change and innovation. Developing yourself and others. 5. Information Mobility: WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station. Annual salary: Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice. The figures quoted below are based on the September 2019 rate of 76.4% P4 Annual salary $72,637 Post adjustment $55,495 Total Salary $128,132 Currency USD Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations. Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances. Additional Information * Initial period of one year, renewable, subject to funding and satisfactory performance. Fixed-term appointments granted for approved projects shall be for a period whose minimum and maximum duration are tied to the funding and terms of reference of the project. The overall duration of a fixed-term appointment for a project shall normally not exceed five years. Fixed-term appointments granted for approved projects shall not be converted to a permanent or continuing appointment. Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions. The Organization reserves the right to make an appointment at a grade lower than that advertised. ___________________________________________________________________ By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations. In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually. Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references. Additional background checks may be required.
  7. https://recruitment.eso.org/jobs/2019_0047 IT Specialist - SecurityGarching Apply Now Deadline 31/10/2019 We are looking for an IT Specialist to provide IT Services and Security Technology support to ESO and ALMA providing expertise to ESO projects, programmes and collaborations, all of this ensuring user satisfaction, continuous operation and appropriate project completion. Are you passionate about IT security and are you looking for new challenges working in an exciting scientific environment supporting some of the world's biggest observatories? Would you like to work in a real international environment, with real teamwork, in a department that has staff coming from eight different countries and is spread over multiple sites in two continents; in a team of specialists delivering IT Services in an evolving technological landscape? Would you like to shape your future with the opportunity to use your own experience to develop IT security related strategies, to apply state-of-the art technologies and learn about the latest innovations; joining IT security conferences. We will provide you with on-the-job training from IT Specialists within the IT department and depending on your level of experience, we will provide a tailored development plan in IT security. Main Duties and Responsibilities In joining the IT team at the ESO Headquarters, Garching, you will work closely with all other IT specialists spread over the various ESO sites. The main duties and responsibilities of the role are as follows: Design, organise, produce, deliver and monitor the evolution of IT Services according to ESO IT standards and requirements from users and the Organisation; Responsibility for all aspects of service delivery for your appointed IT Services; Define, develop and implement an IT security strategy and roadmap involving all relevant stakeholders; Lead or contribute to projects implementing new IT security solutions; Identify IT security threats and develop mitigation strategies; Support your IT colleagues in system hardening; Prepare guidelines, deliver training and provide advice to ESO users, service owners and the outsourced IT operations team; Develop, implement and optimize IT security incident management; Check compliance with applicable information security regulations; Define, create and maintain IT security related procedures; Prepare, monitor and report IT security related KPIs; Perform security assessments, coordinate audits and manage the remediation of security issues. Reports to: Head of the Central Strategy & Governance of the Information Technology Department within the Directorate of Engineering. Key Competences and Experience Essential: Early career experience in IT security best practices and technologies for protecting large IT environments involving a heterogenous client landscape; Excellent analytical and problem-solving skills; Familiarity with current threats and trends in IT security; Experience in managing, planning and documenting projects; Excellent communication skills; Demonstrated teamwork and collaboration skills, in particular in contributing to global teams; Has a desire to learn new things and able to understand complex operational environments and scientific applications. Desirable: Experience with vulnerability scanners, email security, endpoint security, log analysis, SIEM, IDS/IPS, encryption, IDM; Ideally 1-2 years working experience within the IT security sector; Hands-on experience with data analytics; Scripting skills to automate repeating tasks; Experience in technical writing; Experience in a multicultural environment. Qualifications: A university degree in Computer Science (or equivalent) preferably with a specialisation in computer security. An IT security certification such as CISSP, CEH or CISM will be considered a strong asset. An ITIL certification would be useful. Language Skills: An excellent command of the English language - oral, reading and writing - is essential. A knowledge of German or Spanish would be an advantage. Remuneration and Contract: We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial help in relocating your family and the possibility to place your child/children in day care. The contract is for a fixed term duration of three years, and is subject to successful completion of the probation period. There is a possibility of extension(s) subject to individual performance and organisational requirements, and as defined in the applicable policies and staff rules and regulations. For further information, please view https://www.eso.org/public/jobs/conditions/intstaff/. Starting Date: As soon as possible Duty Station: ESO Headquarters in Garching, near Munich, Germany. This position involves duty travel to the ESO sites in Chile. Career Path: IV Application: If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit https://www.eso.org/ for further details. Applicants are invited to apply online at https://recruitment.eso.org. Applications must be completed in English and should include a motivation letter and CV. Within your CV, please provide the names and contact details of three persons familiar with your work and willing to provide a recommendation letter upon request. Referees will not be contacted without your prior consent. Deadline for applications is 31 October 2019. No nationality is in principle excluded, however, recruitment preference will be given to nationals of Australia, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and Chile irrespective of gender, age, disability, sexual orientation, race or religion.
  8. https://erecruitment.eib.org/psc/hr/EIBJOBS/CAREERS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&focus=Applicant&SiteId=1&JobOpeningId=105904&PostingSeq=2 Job ID 105904 Location LU - Luxembourg Full/Part Time Full-Time Add to My Favorite Jobs Share this job EIB Posting The EIB, the European Union's bank, is seeking to recruit for its Corporate Services Directorate, Information Technology - Transversal Services Department - Information & Operations Division - Infrastructure Services Unit at its headquarters in Luxembourg, a Technical Service Manager (Network and Unified Communication Services). This is a full time position at grade 5/6. The term of this contract is 4 years. The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Panel interviews are anticipated for end November. Join us to transform IT at the EIB!Infrastructure Services already runs a state of the art datacentre and we are now looking at taking it further by implementing Software Defined Network and Software Defined Datacentre, streamline provisioning and management processes, and rolling out extensive automation and orchestration. Join us in setting it up and transform the way we do IT. PurposeThe Infrastructure Services Unit (IS) is responsible for managing technology and services in the area of datacentre operations, monitoring & control and the automation and orchestration of datacentre technologies to optimise the IT infrastructure tools and processes,. As Technical Service Manager (internally referring to (Senior) Engineer IT Technology & Infrastructure), you will manage the daily operations (RUN) and delivery in conformity with the service catalogue for Network and Unified Communication Services. In addition, you are expected to work closely with our infrastructure solution architects on the implementation and handover to production of our new Software Defined Network, to always keep abreast of the major progress in your field and to innovate at all times. Operating NetworkYou will report to the Head of Infrastructure Services Unit. The post requires close collaboration with colleagues across the EIB Group, in particular within IT (infrastructure, development or application support teams) and external consultants, as well as close communication with suppliers of hardware, software and/or related services for infrastructure. You will manage approximatively 30 consultants (engineers, technicians) for daily operations. AccountabilitiesManage teams of consultants, which operate and maintain the network (wired and wireless), fixed telephony, enterprise instant messaging (Skype for Business), audio and video conferencing, data lines, and internet access running on the EIB’s infrastructure Contribute to the Software Defined Network (SDN) and Software Defined Data Centre (SDDC) projects and be responsible for the implementation and maintenance Keep the Configuration Management Database (CMDB) up-to-date for Configuration Items (Cis) under your responsibility Resolve incidents in coordination with the EIB IT Incident and Problem Manager Actively propose ideas of improvement and optimisation for the existing processes and services in line with IT infrastructure policies and procedures Collaborate with the IT Security regarding hardware and software (related to network and unified communication services) vulnerabilities, keeping up-to-date on key vulnerabilities and risks, and addressing these with management if necessary Write terms of reference for new framework contracts in the scope of network and unified communication services and act as subject matter expert, when required Run and support various proof-of-concept initiatives and evaluation of new software and technologies Help the EIB in keeping up-to-date with the latest developments by bringing external views on technologies and the evolution of best practice QualificationsUniversity degree or equivalent in computer science or related disciplines. Additional certification in e.g. ITIL, would be highly advantageous At least 5 years of experience in the IT Infrastructure and Network and Unified Communication (enterprise instant messaging, video and audio conferencing, fixed telephony) services area Proven experience and strong knowledge of Network and Unified Communication related technologies (network wired and wireless, fixed telephony, enterprise instant messaging, audio and video conferencing, data lines, and Internet access) Experience of working in a multi-vendor environment as a customer, ideally managing external consultants Experience designing and/or troubleshooting IT infrastructure issues and providing first-class customer service Good understanding of client server and web application architectures and knowledge of best practices from an IT infrastructure point of view needed to support such applications Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment Excellent knowledge of English and/or French(*), with a good knowledge of the other. CompetenciesAchievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals. Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes. Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and their individual perspectives and concerns. Organisational Commitment: Is willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules. (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages We are an equal opportunity employer, who believes that diversity is good for our people and our business. As such, we promote the inclusion of suitably qualified and experienced staff without regard to their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or disability (*). Deadline for applications: 22 October 2019. (*). We particularly welcome applications from women and persons with disabilities.
  9. https://erecruitment.eib.org/psc/hr/EIBJOBS/CAREERS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&focus=Applicant&SiteId=1&JobOpeningId=105905&PostingSeq=2& Job ID 105905 Location LU - Luxembourg Full/Part Time Full-Time EIB Posting The EIB, the European Union's bank, is seeking to recruit for its Corporate Services Directorate, Information Technology - Transversal Services Department - Information & Operations Division - Infrastructure Services Unit at its headquarters in Luxembourg, a Technical Service Manager (Datacentre and Database Services). This is a full time position at grade 5/6. The term of this contract is 4 years. The EIB offers fixed-term contracts of up to a maximum of 6 years, according to business needs, with a possibility to convert to a permanent contract, subject to organisational requirements and individual performance. Panel interviews are anticipated for end November. Join us to transform IT at the EIB!Infrastructure Services already runs a state of the art datacentre and we are now looking at taking it further by implementing Software Defined Datacentre, streamline provisioning and management processes, and rolling out extensive automation and orchestration. Join us in setting it up and transform the way we do IT. PurposeThe Infrastructure Services Unit (IS) is responsible for managing technology and services in the area of datacentre operations, monitoring & control and the automation and orchestration of datacentre technologies to optimise the IT infrastructure tools and processes. As Technical Service Manager (internally referring to (Senior) Engineer IT Technology & Infrastructure), you will manage the daily operations (RUN) and delivery in conformity with the service catalogue for Datacentre and Database Services. In addition, you are expected to work closely with our infrastructure solution architects on the implementation and handover to production of our new Software Defined Datacentre, to always keep abreast of the major progress in your field and to innovate at all times. Operating NetworkYou will report to the Head of Infrastructure Services Unit. The post requires close collaboration with colleagues across the EIB Group, in particular within IT (infrastructure, security, development or application support teams) and external consultants, as well as close communication with suppliers of hardware, software and/or related services for infrastructure. You will manage approximatively 30 consultants (engineers, technicians) for daily operations. AccountabilitiesManage teams of consultants, which operate and maintain the data rooms, the server operating systems, the databases, the virtualisation platforms, the backup and recovery running on the EIB’s infrastructure Contribute to the Software Defined Data Centre (SDDC) project and be responsible for the implementation and maintenance Keep the Configuration Management Database (CMDB) up-to-date for Configuration Items (Cis) under your responsibility Resolve incidents in coordination with the EIB IT Incident and Problem Manager Actively propose ideas of improvement and optimisation for the existing processes and services in line with IT infrastructure policies and procedures Collaborate with the IT Security regarding hardware and software (related to network and unified communication services) vulnerabilities, keeping up-to-date on key vulnerabilities and risks, and addressing these with management if necessary Write terms of reference for new framework contracts in the scope of datacentre and database services and act as subject matter expert, when required Run and support various proof-of-concept initiatives and evaluation of new software and technologies Help the EIB in keeping up-to-date with the latest developments by bringing external views on technologies and the evolution of best practice QualificationsUniversity degree in computer science or related disciplines. Additional certification in e.g. ITIL, would be highly advantageous At least 5 years of experience in the IT Infrastructure and Datacentre services area Proven experience and strong knowledge of datacentre related technologies (compute, operating systems, virtualisation, backup and recovery, storage and database management) Experience of working in a multi-vendor environment as a customer, ideally managing external consultants Experience designing and/or troubleshooting IT infrastructure issues and providing first-class customer service Good understanding of client server and web application architectures and knowledge of best practices from an IT infrastructure point of view needed to support such applications Understanding of procurement and service contracts, including procuring software, hardware and services in a public sector environment Excellent knowledge of English and/or French(*), with a good knowledge of the other. CompetenciesAchievement Drive: Continually keeps an eye on performance, focusing on improving it, showing drive and determination to meet short and long-term goals. Change Orientation: Adapts to differences and changes in the environment; takes a flexible approach to reach outcomes. Collaboration: Works cooperatively as part of a team; works collaboratively with peers across organisational boundaries based on a genuine interest in and an accurate understanding of others and their individual perspectives and concerns. Organisational Commitment: Is willing to commit to an organisation whose mission is to support Europe and is open to diversity, and to align her/his own behaviour with the organisation’s needs and intrinsic values, acting with integrity in ways that promote the organisation’s mission, policies and rules. (*) There may be certain flexibility on this requirement, but limited to particularly suitable candidates who may not yet be proficient in French. If selected, such candidates will be hired on the condition that they build up rapidly knowledge of French and accept that their future career in the EIB may be subject to the attainment of sufficient proficiency in both of the Bank's working languages We are an equal opportunity employer, who believes that diversity is good for our people and our business. As such, we promote the inclusion of suitably qualified and experienced staff without regard to their gender, age, racial or ethnic origin, religion or beliefs, sexual orientation/identity, or disability (*). Deadline for applications: 22nd October 2019. (*). We particularly welcome applications from women and persons with disabilities.
  10. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190807 Database Administrator (Enterprise Software Asset Management)-190807 Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 4,379.27Euro (EUR) Monthly Grade B.5 Description : 3000 people are working 24/7 to protect nearly 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. If you have strong experience in software engineering, including configuration management practices and tools; if you are familiar with Agile software development methodologies; and if you would like to work as a part of multinational team in a challenging environment, we want to hear from you! The NATO Communications and Information Agency (NCI Agency) is looking for a Database Administrator (Enterprise Software Asset Management) to support in the development of NATO enterprise-wide systems and processes for identifying, capturing, evaluating, retrieving and sharing software use and information assets. Role responsibilities: This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency serves the Alliance through unbiased application of scientific and technical support, and C4ISR (Command, Control, Communications, Computer, Intelligence, Surveillance and Reconnaissance) acquisition expertise and through life service support. This post is assigned to the Core Enterprise Services (CES) Service Line, whose mission is to provide full life-cycle services and products to sponsors through successful completion of contracted projects. The CES Service Line’s area of work includes but not limited to areas of Information Technology Infrastructure (ITI) and Enterprise Information Services (EIS), e.g. Operating Systems, Storage/Availability, Systems Management, Directory, Messaging, Web, Document Management, Workflow, and Collaboration Tools. In addition to the technology that addresses these services, the SL is also responsible for the design of their integration with Network and Functional Service components of the overall NATO Automated Information Systems (AIS) and the acquisition of end user devices (e.g. workstations, laptops, tablets, mobile telephones, etc.). Under the direction of Senior Service Manager (Enterprise Software Asset Management Framework) and, or the Senior Service Manager (Enterprise Software Asset Management) you will perform duties such as the following: Direct participation in the Software Management and Operations process, which includes: Framework as a Service (FaaS), and IT as a Service, for the NATO enterprise; Service Oriented Architecture (SOA); Decentralized interoperability; Application Innovation, Migration and Modernization; Integration & Optimization. Support in the development of NATO enterprise-wide systems and processes for identifying, capturing, evaluating, retrieving and sharing software use and information assets; Build KM capacity through training and transfer of knowledge and skills; Monitor and manage tools to streamline work processes that support the use of current Knowledge Management (KM) and SAM (Software Asset Management) Business Intelligence (BI) activities; Assist in the streamlining of processes to support the use of current SW tools to include BMC, LANSWEEPER, SCCM, ADDM, and others; Identify, assess and recommend opportunities to further best practice; Assist Line Management to institutionalize SAM practices; Assist communication and training programs designed to enhance awareness of an organisations’ SAM and LM (License Management) processes and systems; Design, plan and implement SAM and LM initiatives, including organization-wide implementation of programs and events. Participate directly in the Software Management and Operations process, which includes: Framework as a Service (FaaS) and IT as a Service for the NATO enterprise, Service Oriented Architecture (SOA), Decentralized interoperability, Providing Visibility, Coordination and Governance, Application Innovation, Migration and Modernization, and Integration & Optimization. Person Specification Qualifications Required You must hold a vocational training at a higher technical level in a relevant discipline, or equivalent and 8 years of relevant experience. . Experience Required You will need to demonstrate at least 8 years of recent relevant years’ experience in various areas of Software Engineering, to include some of the following areas: Configuration management practices and tools; Agile software development methodologies; Knowledge and experience in state-of-the-art technologies, such as: Programming languages and platforms, Web Services, XML, SQL; Application server technologies; Multi-tiered, distributed systems; Service-Oriented architectures; Cloud computing, SaaS, IaaS. It is considered desirable if you can demonstrate: Experience in the management of Commercial Off-the-shelf Software (COTS) in a distributed SAM environment; Experience with data modelling of complex systems; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role. Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals. Language Skills: A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Travel: Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website. Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  11. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190773 Senior System Engineer (Security)-190773 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Senior System Engineer (Security) The Directorate Air Missile Defence Command & Control (AMDC2) ensures the harmonized planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other Air Command & Control (AirC2) and Ballistic Missile Defence (BMD) assigned programs, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into Service, evolution and through-life logistic support of NATO’s AirC2 / BMD systems and assigned national AirC2 systems. The Mission Assurance Branch (MAB) defines, establishes and maintains a mission assurance framework, in line with the NCI Agency’s policy and directives, in order to provide quality and safety assurance, CIS security services, configuration management, test, validation and verification of AMDC2 systems or appliances under procurement or support. MAB independently ensures that the capabilities delivered by the Directorate AMDC2 to the operational user are safe and secure to use and fulfil their functional and non-functional requirements. The CIS Security Section (CISSS) establishes and maintains a CIS security framework for AMDC2 product /services. The CISSS establishes and maintains security documentation for products/services; supports and coordinates external and internal security audits, manages product/service security certifications and accreditations. The CISSS assesses changes for compliance with NATO security policy and regulations and determines the impact on product/service certifications and accreditations. The CISSS represents AMDC2 at various Agency internal and external security working groups including the AMDC2 Security Accreditation Board (ASAB). Role Responsibilities Under the direction of the Head CISSS, you will perform the following duties: Maintain AirC2 and BMD domain specific knowledge on security requirements, design and architecture and act as Subject Matter Expert for ACCS security issues; Monitor security posture & security accreditation status of NATO BMD System of Systems; Review Lifecycle-Engineering Change Proposals (L-ECPs) for NATO AirC2 and NATO BMD capabilities and services for impact on CIS security; Review architectural/design changes of NATO BMD System of Systems and AirC2 for compliance with NATO Security Policy; Review the security documentation in support of security accreditation for NATO BMD and AirC2 CIS; Execute and support security inspections/audits and security testing for NATO BMD/AirC2; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for candidates with a Master’s degree or a Bachelor’s degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and in the area of CIS Security or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, such as programme management qualifications and experience, or with a military experience in the related subject with at least 12 years post related experience. Experience Required In addition to and 5 years’ experience (Master’s degree) or 7 years’ experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Experience in defining CIS security requirements for CIS preferably for large-scale distributed software-intensive CIS with real-time and safety requirements (e.g. AirC2, BMD, ATM systems); Experience in assessing CIS architectures for compliance with the associated security requirements; Experience in CIS Security Risk Management (SRM) and executing Security Risk Assessments (SRAs); Experience in drafting security documentation relation to security accreditation of systems or certification of security appliances; Experience in drafting security posture strategies and monitor their execution/implementation for mission critical CIS; Experience in system security testing and security inspections/audits; General up-to-date knowledge of computer system architectures, modern operating systems and their security features, client/server, LAN / WAN and network concepts, test techniques, Database Management Systems (DBMS) and data management concepts. The following will be considered as an advantage Knowledge of NATO Security Policy and Regulations; Knowledge of the security architecture of NATO BMD and AirC2 systems maintained by the NCI Agency, preferably ACCS and Secure AIS; Professional certification in the CIS security area; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks; Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.
  12. https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=BIS&cws=1&rid=729 Senior Systems Engineer, Windows Server Office location: Basel Department: General Secretariat Unit: Information Management Services Service: Employment - Duration: 3 years Contract type: Fixed-term FTE%: 100% Application Deadline: 31/10/2019 Description The BIS is looking for a Senior Systems Engineer to join its Windows server service delivery team. As a solution-oriented standout colleague, you will support us by managing a wide variety of business-critical applications used across the Bank. Key responsibilities: Your focus will be on maintaining, monitoring and enhancing the core Windows server operating system to ensure a secure, supportable and highly available environment. You will be part of the team managing services including: Windows server deployment, hardening and management within a virtualisation platform; Active Directory and Group Policy; messaging service platforms; and SQL Infrastructure services. You will also be responsible for a small team of contractors. Qualifications, skills and experience: You will have a university degree or equivalent work experience, Microsoft certifications and ITIL qualifications. You will also have at least five years’ experience in a Windows server engineering role. We look forward to meeting candidates who also have in-depth knowledge of System Centre, VMWare, Active Directory infrastructure design and implementation, Group Policy, PowerShell, certificate authorities and Kerberos delegation. In addition, you should have a good understanding of networking principles, segmentation, firewalls and other associated infrastructure. What you can expect in return Simply put, we want your time at the BIS to be a career-enriching and rewarding experience. We offer a genuinely unique international working environment with colleagues from more than 60 countries, which will give you a broad exposure to a range of state-of-the-art technologies and business areas. You will also receive a competitive compensation package net of tax, including health insurance, and comprehensive support to help you relocate smoothly. And because of our status as an international organisation, we are able to hire globally and welcome applications from candidates of all nationalities. All new staff members are recruited on a fixed-term basis without expectation either of any contract renewal or conversion. The contract may however be extended or converted to an open-ended one at the end of the term, subject to organisational needs and individual performance. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff.
  13. https://vacanciesnew.eda.europa.eu/vacanciesnotice/576 EUROPEAN DEFENCE AGENCY(EDA)Vacancy notice Post: Head of IT Unit Directorate/Unit: Corporate Services Directorate Type of post: Temporary agent Management of staff: Yes Location: Brussels Indicative starting date: 01/01/2020 Level of Security Clearance: SECRET UE/EU SECRET Closing date for applications 28/10/2019 1. BACKGROUND The European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. The Agency has its headquarters in Brussels. The main task of EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future. The Agency is structured into four directorates. Three operational directorates: Industry, Synergies and Enablers (ISE); Capability, Armament & Planning (CAP); Research, Technology and Innovation (RTI) and the Corporate Services Directorate (CSD). 2. THE AGENCY'S WAY OF WORKING The Agency is an “outward-facing” organisation, constantly interacting with its shareholders, the participating Member States, as well as with a wide range of stakeholders. It works in an integrated way, with multi-disciplinary teams representing all of the Agency’s functional areas, to realise its objectives. Its business processes are flexible and oriented towards achieving results. Staff at all levels need to demonstrate the corresponding qualities of commitment, flexibility, innovation, and team-working; to work effectively with shareholders and stakeholder groups, formal and informal; and to operate without the need for detailed direction. 3. THE CORPORATE SERVICES DIRECTORATE The Corporate Services Directorate (CSD) provides critical business support to EDA operations by delivering high-quality corporate services under 5 dedicated units, namely: Human Resources; Procurement and Contract Management; Finance; IT and Information Management together with Security and Infrastructure Management. Additionally, the EDA Legal Team provides legal, data protection and institutional advice and checks to its management relating to the fulfilment of Agency objectives. The EDA Programme Manager and Corporate Projects Officer provides a leadership role in, and a focal point for, good practice in Project, Programme and Risk Management. CSD processes are geared towards efficient and optimal use of resources, leveraging good practice and technological solutions while ensuring sound financial management, transparency and accountability; outward focus and commitment to continuous improvement are the hallmarks of CSD. 4. DUTIES EDA systems working with EU unclassified information are built around Microsoft Office 365 (M365E5 package) together with a number of modern cloud-based cyber defence, security and device management solutions (FireEye, Cisco). This is complemented by cloud-based environments in Microsoft Azure and Amazon Web Services. There are no servers or data on premises. Business applications are built on SharePoint Online or in .NET. The IT unit provides extensive support to the development and continuous maintenance of business applications used by 4000+ users in the EU Member States. The development itself is largely outsourced. EDA has its own Identity and Access Management system which is managed by the IT unit. EDA is about to start the implementation and accreditation of communication and information systems processing EU classified information (EUCI) up to EU Secret. These systems will use server infrastructure located on-premises, EU-approved cryptographic technology, PKI, strong authentication and other advanced security technology and will have a number of interconnections with systems of other EU institutions in Brussels, government organisations in the EU Member States and selected industry players. The Head of the IT Unit reports to the Director Corporate Services. He/she will have the following key tasks and areas of responsibility: Support the Agency’s mission by providing leadership and direction to the ICT team, and develop a strategy and focus on the creation of value added business outputs while ensuring compliance with the regulatory framework; Develop and implement, in close cooperation with relevant stakeholders, ICT strategies, policies and procedures, including those for architecture, security, disaster recovery, exchange of classified information, standards, purchasing and service provisions; Manage the Agency’s ICT operations, including the portfolio of EDA bespoke applications and platforms – review performance of ICT processes/systems to determine operating costs, productivity levels and upgrade requirements, benchmark, analyse, report on, and make recommendations for the improvement of the ICT infrastructure and ICT processes/systems; Manage ICT budgets and work programs, including ICT governance and staff performance; Ensure information assurance and resilience, including the ICT management of the Agency’s Classified Networks. 5. QUALIFICATIONS AND EXPERIENCE REQUIRED a. Conditions for eligibility: be a national of a Member State participating in the Agency; be entitled to his/her rights as a citizen; have fulfilled any obligations imposed on him/her by the laws concerning military service; produce the appropriate character references as to his/her suitability for the performance of his/her duties; be physically fit to perform his/her duties; have a thorough knowledge of one of the languages of the participating Member States and a satisfactory knowledge of another of these languages to the extent necessary to discharge his/her duties; hold a valid Personnel Security Clearance Certificate (national or EU PSC at SECRET UE/EU SECRET level). Personnel Security Clearance Certificate’ (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, and which shows the level of EUCI to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual candidate.); have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more, or a level of education which corresponds to completed university studies attested by a diploma and appropriate professional experience of at least one year when the normal period of university education is at least three years or be a graduate of a national or international Defence College. Only diplomas that have been awarded in EU Member States or that are the subject of equivalence certificates issued by the authorities in the said Member States shall be taken into consideration. In the latter case, the authority authorised to conclude contracts of employment reserves the right to request proof of such equivalence. b. Essential selection criteria: (1) Professional The candidate will be required to demonstrate that he/she has: at least 12 years of ICT experience in positions relevant to the job description in progressively senior levels; a Master’s degree in ICT or related engineering field; proven track record in successfully leading complex ICT organisations, preferably in the public sector, including: ICT project management including in cloud-based environments and SharePoint deployment and the delivery of complex web applications involving multiple stakeholders; ICT Infrastructure management including responsibility for the whole life cycle of in-house infrastructure (as opposed to outsourcing), including networks for the exchange of classified information; setting up and managing disaster recovery policies and deployments; the ability to develop strategic relations with internal and external stakeholders, to explain complex technical issues to senior management and other stakeholders and to translate business needs into tangible, efficient ICT solutions; excellent understanding of ICT compliance requirements such as auditing, accreditation, personal data protection and related regulations and control frameworks; experience with management of cloud-based environments and deployment of Office 365; experience in IT security and cyber defence concepts and solutions; experience with implementation and accreditation of CIS processing EUCI; Infosec concepts and rules, as well as demonstrated experience in IT Security and Risk Management, ideally coupled with related recognised certifications; experience with design and deployment of Business Intelligence solutions; sound track record of delivering effective internal and external end-user support mechanisms to diverse stakeholders; ability to manage contractors in systems deployment, coupled with prerequisite project management skills; strong customer orientation; excellent English (both written and oral). (2) Personal All staff must be able to fit into the Agency's way of working (see para. 2). Other attributes important for this post include: flexibility and tact, combined with a strong sense of duty and responsibility; integrity, accuracy and dependability; results-orientation and strong motivation, proactivity and a ‘can-do’ attitude; team-working skills; excellent interpersonal and presentation skills at all levels; sharp analytical and critical thinking skills combined with sound judgement; strong organisation skills, receptiveness and resilience in a rapidly evolving work environment as well as the ability to motivate a technical team; an ability to operate in an innovative manner within an environment with limited resources. c. Desirable criteria The candidate will preferably also have: a recognised project management qualification; recognised ICT certifications; familiarity with Agile and traditional ICT development concepts; information management hands-on experience in collaboration with business owners; proven experience in Incident Response Concepts; statistical and business analysis skills and the ability to conduct a business case independently. 6. INDEPENDENCE AND DECLARATION OF INTEREST The Head of IT Unit will be required to make a declaration of commitment to act independently in the Agency’s interest and to make a declaration in relation to interests that might be considered prejudicial to his/her independence. 7. APPOINTMENT AND CONDITIONS OF EMPLOYMENT The Head of IT Unit will be appointed by the Chief Executive. Recruitment will be as a member of the Temporary staff of the Agency for a four-year period (unless a shorter period is mutually agreed between the parties). Renewal is possible within the limits set out in the EDA Staff Regulations. The successful candidate will be recruited as Temporary Agent, grade AD11. The pay for this position consists of a basic salary of 10.043,25€ supplemented with various allowances, including as applicable expatriation or family allowances. The successful candidate will be graded on entry into service according to the length of his/her professional experience. Salaries are exempted from national tax, instead an Agency tax at source is paid. For further information on working conditions please refer to: https://eda.europa.eu/jobs/what-we-offer Failure to obtain the requisite security clearance certificate before the expiration of the probationary period may be cause for termination of the contract. Candidates are advised that part of the recruitment process includes medical analyses and physical check-up with the Agency’s Medical Adviser. Applications are invited with a view to establishing a reserve list for the post of Head of IT Unit at the EDA. This list is valid until 31/12/2020, and may be extended by decision of the Chief Executive. During the validity of the reserve list, successful candidates may be offered a post in the EDA according to their competences in relation to the specific requirements of the vacant post. Inclusion on the reserve list does not imply any entitlement of employment in the Agency. 8. EQUAL OPPORTUNITIES The EDA is an equal opportunities employer and accepts applications without distinction on the grounds of age, race, political, philosophical or religious conviction, sex or sexual orientation and regardless of disabilities, marital status or family situation. 9. APPLICATION PROCEDURE Candidates must submit their application electronically solely via the EDA website. Applications by any other means (hard copy or ordinary e-mail) will not be accepted. Applications must be submitted no later than midnight. Candidates are reminded that the on-line application system will not accept applications after midnight (Brussels time, GMT+1) on the date of the deadline. When applying, candidates from Ministries of Defence or other governmental entities are encouraged to inform their national administration. A selection panel will be appointed. Please note that the selection panel's internal proceedings are strictly confidential and that any contact with its members is forbidden. Each application will be screened based on the requirements of the job profile stated in the vacancy notice. The most suitable applicants will be called for an interview and a written test. If recruited, you will be requested to supply documentary evidence in support of the statements that you make for this application. Do not send any supporting or supplementary information until you have been asked to do so by the Agency. Please note that once you have created your EDA profile, any correspondence regarding your application must be sent or received via your EDA profile. For any prior enquiry, please refer to the FAQ (Frequently asked questions) section, or send an e-mail to recruitment@eda.europa.eu. 10. DATA PROTECTION Please note that EDA will not return applications to candidates. The personal information EDA requests from candidates will be processed in line with Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) 45/2001 and Decision No. 1247/2002/EC. The purpose of processing personal data which candidates submit is to manage applications in view of possible pre-selection and recruitment at EDA. More information on personal data protection in relation to selection and recruitment can be found on the EDA website: http://www.eda.europa.eu/jobs/dataprotection
  14. https://nato.taleo.net/careersection/1/jobdetail.ftl Job Description Senior Technician (Systems) (190789) Primary Location Belgium-Mons NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Application Deadline 11-Oct-2019 Salary (Pay Basis) 3,869.44Euro (EUR) Monthly Grade B.4 Clearance Level NS Description This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). We are the NATO's IT Agency serving 29 nations by deploying and defending its networks, and providing real life support to its operations and missions. We are working around the clock safeguarding the freedom and security of nearly 1 billion citizens. Do you have relevant experience in technical support and assistance for networking, transmission and voice systems? Do you hold experience in service management? Are you CCNA Certified? Do you like to work in shifts? If the answer is yes, this position is ideal for you. NATO Communications and Information Agency (NCI Agency) is looking for 3 Systems Senior Technicians. In this post you will work within the Operations Centre supporting Incident Management process and providing technical level 2 support and assistance for networking, transmission and voice systems. The Operations Centre (OPSCEN) Service Line conducts and coordinates execution of CIS Operations in support of the Director of Service Operations, ensuring day-to-day 24/7 CIS operations NATO wide. The Network Control Centre (NCC) is responsible to the OPSCEN Service Line Chief for providing 24/7 control and monitoring of the NCI Agency operated systems and services. It provides full service management to include event and incident management as well as first, second level support and appropriate escalation following established processes for all NCI Agency assigned services to support operations and exercises. Role Responsibilities Under the direction of Head NCC, you will perform duties such as the following: Support all areas of the OPSCEN, as part of a functional team; Support Incident Management process, dispatching incidents to relevant technical elements for resolution, and perform operational impact assessment determining services affected and users impacted; Provide technical level 2 support and assistance for networking, transmission and voice systems; Monitor, control and conduct first and second level of troubleshooting of all data systems and services in support of all NCI Agency customers throughout NATO. Administrates data and services monitoring and control platforms for optimum performance for use by the OPSCEN personnel; Responsible for co-ordination with internal and external agencies to restore networks and communication services; Assist in direction and co-ordination of corrective action to regional and other control activities in the event of failure or degradation in any of the networks; Utilise automatic data processing devices and tools within the OPSCEN and uses all available centralized service management tools to restore all services availability and quality at the agreed levels; Follows senior guidance and established processes, cooperating when requested, to its development and improvement; Participate in development and delivery of the required on-the-job training to junior technicians; Work as part of a shift that provides a 24/7 capability in support of NCI Agency customers throughout NATO; Work on own initiative with limited supervision, may supervise others as required; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for a candidate with Vocational training at a higher level in a relevant discipline leading to a professional qualification, or equivalent combination of qualifications and experience. Further; you will be CCNA Certified and will hold ITIL Foundation Certificate. Experience required In addition to at least 5 years’ experience in the duties related to the function of the post, we are also looking for: 3 years function related experience; Prior experience in technical support and assistance for networking, transmission and voice systems; Very good understanding of telecommunications/network/information technology solutions & products; Experience in service management (i.e. Incident, problem management, etc.) and customer support focused approach in a control centre environment and experience in management and use of related toolsets (e.g. ITSM). The following will be considered as an advantage Ability to handle multiple incidents simultaneously while adapting to constantly changing requirements. Proven success as an operational team supervisor and mentor; Strong analytical, organization, multitasking and prioritization skills; Technical leadership experience; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others. Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Working Environment: Normal office environment. Includes shift work. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.
  15. https://unfccc.int/secretariat/employment/UserManagement/FileStorage/2EXQ9NODZRUV3PKJLGABTI04S586WY Application deadline13 October 2019
  16. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190791 Section Head (CIS Engineering)-190791 Primary Location Italy-Poggio Renatico NATO Body Joint Force Command Naples Schedule Full-time Euro (EUR) Yearly Grade A.2 Description : 1. POST CONTEXT The Deployable Air Command & Control Centre (DACCC) mission is three-fold: to prepare and enable the deployment of the Deployable Air Control Centre, Recognised Air Picture Production Centre and Sensor Fusion Post (DARS); to train and prepare the Deployable Air Operations Centre (D-AOC) personnel to supplement the NCS JFAC HQ at Ramstein and, if the need arises, to supplement any forward deployed AirC2 elements; and, to conduct initial functional and specific AirC2 training for AirC2 personnel, (for the NCS JFAC HQ, and NFS and Partner nation AirC2 communities). A Deployable Sensors Branch (DSB) is also included in the DACCC. The Combat Service Support Division is responsible for the support and implementation of the deployable sensors, DACCC garrison support activities, deployment support, communication and information systems (CIS), Engineering and logistic and mobility matters relating to the DACCC. The Communication and Information Systems (CIS) Branch is responsible for all CIS and system activities and for the effectiveness of the CIS and system elements in garrison and during a deployment of DARS. The Section Head (CIS Engineering) acts as senior technical advisor and coordinator for the DARS. The Section Head (CIS Engineering) reports directly to the Section Head/Senior Engineer (DCIS Engineering). There is first line reporting responsibility for 1 military officer. 2. DUTIES The Section Head (CIS Engineering) is responsible for maintaining long-term continuity on DACCC’s operations and projects. The Section Head (CIS Engineering) provides technical support on engineering proposals for system improvements. The Section Head (CIS Engineering) coordinates CIS requirements and new capabilities with outside agencies and commands. The Section Head (CIS Engineering) performs CIS technical consultation for the Directorates. The Section Head (CIS Engineering) liaises with users for optimum system utilization. The Section Head (CIS Engineering) controls system performance and highlights deficiencies. The Section Head (CIS Engineering) proposes new projects and changes to the operational systems as well as organizational and changes of procedures. The Section Head (CIS Engineering) supports and controls installation of new systems. The Section Head (CIS Engineering) advises on feasibility studies on changes of concepts, organizations and systems. The Section Head (CIS Engineering) supports the development of CIS policy and guidance for configuration management of DACCC CIS. The Section Head (CIS Engineering) monitors ongoing CIS projects for configuration compliance and DACCC operational CIS concepts and operational CIS architectures. The Section Head (CIS Engineering) reviews new telecommunication projects to address integration aspects in respect to existing capabilities. The Section Head (CIS Engineering) gives technical advice and suggests changes to CIS and ACCS System-related Program of Work (PoW) and Service Level Agreements (SLAs)".. The Section Head (CIS Engineering) serves as liaison between HQ and the CIS provider. Under routine circumstances, the job is performed in a typical office environment, with artificial light and air (e.g. Bunker), where the risk of injury is categorized as “none”. However, the Section Head (CIS Engineering) may be required to undertake deployments in support of military operations and exercises, and/or short-term travel assignments, both within and outside of NATO boundaries. Such operational deployment may exceed 30 days in any period of 547 days, and may be on short notice. Acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days, if required. 3. QUALIFICATIONS AND EXPERIENCE ESSENTIAL University Degree in Computer Science, Information Technology, Telecommunications, Electronics, or related discipline, and 2 years of function-related experience, Or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 4 years post related experience". Experience with communication systems, systems engineering, and maintenance. Experience as a network administrator. Staff experience in an information technology (IT) position. Experience in system administration, preferably UNIX or Windows as operating systems. Experience in the operation and administration of a large computer network either client server or mainframe. Practical experience in diagnosing deficiencies in networks and associated equipment. Experienced in UNIX-based networks (Sun,Solaris) to include Oracle databases and SQL based systems as well as UNIX administration. Extensive knowledge about communications equipment (switches, routers) including configuration. Experience on ACCS (Air Command and Control System). Must have an English Standard Language Proficiency level of “Professional” in Listening Speaking, Reading, and Writing (SLP 3333 based on NATO standards). DESIRABLE Graduate diploma in an IS engineering related subject. Formal UNIX programming courses. Demonstrable evidence in maintaining knowledge of advanced IS engineering. Chartered engineer. Member of a recognized professional body. Experience in UNIX-based networks Security and COMPUSEC matters. Experience in accreditation of telecommunications and information systems. Experience in a programming post or institution. Experience as ACCS System Manager or ACCS System Administrator or ACCS Communications Manager. NATO COURSES/TRAINING NATO CIS STAFF OFFICER (CAPABILITY MGMT & OPS PLANNING) NATO CIS Operational Planning NATO CIS Security (INFOSEC) Officer ACCS System Manager ACCS Security Officer ACCS Communication Manager ACCS-ICC interface Administration 4. POSITION AND CANDIDATE PROFILE Personal attributes The incumbent must be able to work towards accomplishment of broadly defined aims and to assist in definition and application of a wide range of procedures. He/She must have good interpersonal and communication skills, good health, maturity, poise, tactfulness, firmness and persuasion. Considerable professional judgement is required to make decisions on technical matters within the general framework of available procedural guidance. The incumbent must be able to work long hours when required, and able to travel frequently on temporary duty. Duties require original thought, sound judgement, flexible attitude and a tactful but creative approach because of the rapidly diminishing availability of resources for the O&M of Communications systems without corresponding changes in operational requirements and the need to resolve a wide variety of politically sensitive problems which arise on a day-to-day basis. For these reasons the incumbent must possess courtesy, tact, diplomacy, mental alertness, negotiating skills and service-mindedness He/she must be a self-starter who is able to anticipate problems and analyze a wide range of complex and dissimilar situations where conflicting policies and technical restraints. The incumbent must be a strong motivator, and a proven team builder. He/she must be creative and a forward thinker. Managerial Responsibilities There is no first-line reporting responsibility Professional contacts Routinely interrelates within the community representatives for analysis of user requirements. Maintains contacts with high level host nation organizations, for coordination communications and network issues. Contribution to objectives: The operational Information and Network Systems are the heart of the DACCC and the major instrument for achieving the CAOC and DACCC’s mission, in peace, crises and war. Failure of the Information Systems may have a disastrous effect and, in crises or war, even reach the political level. Even short-term outages can bring the work in the DACCC to a halt. The post of the Senior Engineer is required to guarantee continuous reliable operations and ensure COMDACCC can successfully perform his mission. To achieve this top-level objective, the incumbent of the post will contribute within the organization in many ways: - Developing the long-term strategy for continuous progression within the systems and towards future systems without impact to the DACCC's mission. - Enabling the Branches to contribute to the objectives by supporting them in analysing their requirements and providing support of any kind, e.g. computer power, connectivity, software, training etc. - Strengthening the CIS organization and workforce to provide continuous high-level operational support and responsiveness to any problems, (e.g. prepare for on-the-Job-Training). Evaluate and plan for efficient and cost-effective use of equipment and services to ensure the objectives are achieved with the scarce funding. - Analyse and find ways for coordinating resources with other organizations and help optimise the processes, (e.g. data exchange, interfaces, common software, etc.) towards the achievement of the objectives, in particular in view of the AIR-responsibility of CAOC and the respective CC Air. 5. CONTRACT The successful candidate will receive a three-year definite duration contract which may be followed by an indefinite duration contract. The basic entry-level monthly salary for a NATO Grade A-2 in Italy is Euro 5,285.21 which may be augmented by allowances based on the selected staff member’s eligibility, and which is subject to the withholding of approximately 20% for pension and medical insurance contributions. 6. INSTRUCTIONS TO APPLY: HQ JFC Naples uses NATO Talent Acquisition Platform. In order to apply for this vacancy, please visit the platform at: https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en, and search for vacancies within HQ JFC Naples with duty location Poggio Renatico, Italy Note that once you created your profile, you will be able to use it to apply for other vacancies within NATO. NOTE: Staff members are appointed to and hold posts on the establishment of a NATO body only on condition that: They are nationals of a NATO member country They are over 21 and under 60 years of age at the time of taking up their appointments. Appointments of definite duration may be offered to candidates of 60 years of age or more, provided that the expiry date of the contract is not later than the date at which the candidate attains the age of 65. ADDITIONAL INFORMATION: A NATO security clearance and approval of the candidate’s medical file by the NATO Medical Adviser are essential conditions for appointment to this post. Applicants are not required to possess a clearance at the time of applying, but they must be eligible for a clearance. HQ JFC Naples will take action to obtain the required security clearance from the successful candidates’ national authorities. REMARKS The Job Description for this post will be finalised upon completion of the NATO Civilian Re-organisation Structure (CRS).
  17. https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=BIS&cws=1&rid=728 Senior Security Specialist, Cloud Adoption Office location: Basel Department: General Secretariat Unit: Corporate Security Service: Employment - Duration: 3 years Contract type: Fixed-term FTE%: 100 Application Deadline: 13/10/2019 Description We are looking for a Senior Security Specialist to join the Bank’s Corporate Security unit. Working as part of a team of eight you will oversee the security governance required for cloud-based technology. You will ensure continuous monitoring of second-line-of-defence controls and conduct threat and IT risk assessments. In addition, you will advise on major IT projects to ensure that all security requirements are met. We would like to meet candidates with a master’s degree in an engineering, computer sciences or quantitative discipline. You will have an in-depth understanding of cloud architecture and the application of security controls to cloud environments, in particular Microsoft Azure. Ideally you will have experience in establishing governance practices for cloud adoption including SaaS, PaaS, and IaaS. You will also be experienced in integrating security practices into DevOps practices with a focus on automation and reusability. In return, we offer a competitive compensation and benefits package (net of tax), including full relocation support and health insurance. And because of our status as an international organisation, we are able to hire globally and welcome applications from candidates of all nationalities. This is your opportunity to work at the centre for central bank cooperation, together with colleagues from more than 60 countries. Application deadline: 13 October 2019 The BIS’s head office is located in Basel, Switzerland, with representative offices in Hong Kong SAR and Mexico City. All new staff members are recruited on a fixed-term basis without expectation either of any contract renewal or conversion. The contract may however be extended or converted to an open-ended one at the end of the term, subject to organisational needs and individual performance. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff.
  18. https://ldd.tbe.taleo.net/ldd03/ats/careers/requisition.jsp?org=BIS&cws=1&rid=726 2020 Graduate Programme (Cybersecurity and Data Science) Office location: Basel Department: Unit: Service: Employment - Duration: up to 11 months Contract type: Fixed-term FTE%: 100% Application Deadline: 20/10/2019 Description 2020 Graduate Programme (Cybersecurity and Data Science) Are you a soon-to-be graduate of a bachelor’s or master’s programme in computer/data science, engineering or a related quantitative field? Do you have an interest in the practical applications of modern security technologies? Based in the heart of Europe, our cybersecurity and data science graduate programme offers practical project experience for up to 11 months. You will work on complex business-driven projects and problems designed to stretch your capabilities while using a range of state-of-the-art technologies to find solutions. Specifically, we have an advanced cyber-threat intrusion analysis capability that we are continuously improving with new use cases. Using machine-learning models running on our big data platform, we can detect anomalous events in large volumes of disparate data (log) sources that we receive and monitor. The aim is to provide new advanced cyber-threat detection approaches to safeguard the integrity of our data and technology platforms. You will work closely with our Security Operations Centre (SOC) team to identify new cyber security monitoring use cases. You will use techniques such as statistical methods, artificial intelligence, and machine learning to evaluate network/computer activity trends to uncover anomalous (eg malicious) system activity. You will work with top experts from around the world and be part of a stimulating organisational culture characterised by effective collaboration, high-quality output and attention to detail. You will enjoy exposure to ideas and projects beyond your immediate specialty and will play a valuable part in supporting the wider central banking community. Joining us is not just about launching your international career; it is about doing meaningful work for the public good and serving the global community. Programme duration: up to 11 months Programme location: Basel, Switzerland Start date: October 2020 Minimum requirements: Bachelor’s or master’s degree completed between 2018 and 2020 Strong analytical skills Interest in cybersecurity or data science and the application of new technologies relevant for the field Experience in big data analysis on Hadoop, machine learning or artificial intelligence, gained, for example, in the context of the bachelor’s or master’s thesis/project What we offer We offer a unique, highly rewarding, international working environment that gives you exposure to a range of state-of-the-art technologies. And because of our status as an international organisation, we are able to hire globally and welcome applications from candidates of all nationalities. This is your opportunity to work in an international environment alongside colleagues from more than 60 countries. If you are selected, you will receive a contract for up to 11 months (non-renewable). You will receive a competitive salary net of Swiss income tax, health insurance, return travel and accommodation in Basel. Application process To apply, please submit your CV and a cover letter setting out your motivation for joining the programme and specific areas of interest that are relevant to the programme. Please also provide us with the names and email addresses of two referees that we may contact at the appropriate time. The application deadline is 5pm CEST on Sunday, 20 October 2019. Interviews will be conducted in November, with employment offers being extended in December 2019. The BIS is fully committed to equal opportunity employment and strives for diversity among its staff.
  19. https://recruitment.eso.org/jobs/2019_0047 IT Specialist - SecurityGarching Apply Now Deadline 31/10/2019 We are looking for an IT Specialist to provide IT Services and Security Technology support to ESO and ALMA providing expertise to ESO projects, programmes and collaborations, all of this ensuring user satisfaction, continuous operation and appropriate project completion. Are you passionate about IT security and are you looking for new challenges working in an exciting scientific environment supporting some of the world's biggest observatories? Would you like to work in a real international environment, with real teamwork, in a department that has staff coming from eight different countries and is spread over multiple sites in two continents; in a team of specialists delivering IT Services in an evolving technological landscape? Would you like to shape your future with the opportunity to use your own experience to develop IT security related strategies, to apply state-of-the art technologies and learn about the latest innovations; joining IT security conferences. We will provide you with on-the-job training from IT Specialists within the IT department and depending on your level of experience, we will provide a tailored development plan in IT security. Main Duties and Responsibilities In joining the IT team at the ESO Headquarters, Garching, you will work closely with all other IT specialists spread over the various ESO sites. The main duties and responsibilities of the role are as follows: Design, organise, produce, deliver and monitor the evolution of IT Services according to ESO IT standards and requirements from users and the Organisation; Responsibility for all aspects of service delivery for your appointed IT Services; Define, develop and implement an IT security strategy and roadmap involving all relevant stakeholders; Lead or contribute to projects implementing new IT security solutions; Identify IT security threats and develop mitigation strategies; Support your IT colleagues in system hardening; Prepare guidelines, deliver training and provide advice to ESO users, service owners and the outsourced IT operations team; Develop, implement and optimize IT security incident management; Check compliance with applicable information security regulations; Define, create and maintain IT security related procedures; Prepare, monitor and report IT security related KPIs; Perform security assessments, coordinate audits and manage the remediation of security issues. Reports to: Head of the Central Strategy & Governance of the Information Technology Department within the Directorate of Engineering. Key Competences and Experience Essential: Early career experience in IT security best practices and technologies for protecting large IT environments involving a heterogenous client landscape; Excellent analytical and problem-solving skills; Familiarity with current threats and trends in IT security; Experience in managing, planning and documenting projects; Excellent communication skills; Demonstrated teamwork and collaboration skills, in particular in contributing to global teams; Has a desire to learn new things and able to understand complex operational environments and scientific applications. Desirable: Experience with vulnerability scanners, email security, endpoint security, log analysis, SIEM, IDS/IPS, encryption, IDM; Ideally 1-2 years working experience within the IT security sector; Hands-on experience with data analytics; Scripting skills to automate repeating tasks; Experience in technical writing; Experience in a multicultural environment. Qualifications: A university degree in Computer Science (or equivalent) preferably with a specialisation in computer security. An IT security certification such as CISSP, CEH or CISM will be considered a strong asset. An ITIL certification would be useful. Language Skills: An excellent command of the English language - oral, reading and writing - is essential. A knowledge of German or Spanish would be an advantage. Remuneration and Contract: We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial help in relocating your family and the possibility to place your child/children in day care. The contract is for a fixed term duration of three years, and is subject to successful completion of the probation period. There is a possibility of extension(s) subject to individual performance and organisational requirements, and as defined in the applicable policies and staff rules and regulations. For further information, please view ESO's conditions of employment. Starting Date: As soon as possible Duty Station: ESO Headquarters in Garching, near Munich, Germany. This position involves duty travel to the ESO sites in Chile. Career Path: IV Application: If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit ESO homepage for further details. Applicants are invited to apply online at ESO Recruitment Portal. Applications must be completed in English and should include a motivation letter and CV. Within your CV, please provide the names and contact details of three persons familiar with your work and willing to provide a recommendation letter upon request. Referees will not be contacted without your prior consent. Deadline for applications is 31 October 2019. No nationality is in principle excluded, however, recruitment preference will be given to nationals of Australia, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and Chile irrespective of gender, age, disability, sexual orientation, race or religion.
  20. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190660 Manager (CIS Service Transition)-190660 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. We are looking for a talented Manager (CIS Service Transition) who will be working in the Service Management Branch supporting the Agency’s Demand Management organisation. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Service Management Branch (SMB) supports the Agency’s Demand Management (DM) organization, is responsible for liaison with all customers in the CSU’s Area of Responsibility (AoR), supports the Commander CSU in the role as NCI Agency representative, and provides a single entry point for Customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AoR. SMB supports Service Lines in the implementation and improvement of service management processes. Role Responsibilities Under the direction of Branch Head, the incumbent will perform duties such as the following: Ensures the Service Transition framework is correctly understood and followed; Maintains and orchestrates local processes for Service Transition, including but not limited to; Change Management, Service Asset & Configuration Management, Deploy & Release Management and Knowledge Management; Maintains and updates the processes related documentation; Coordinates changes to services and Service Management processes; Contributes to project kick-off meetings and creates Service Transition plans to meet required implementation dates; Represents NATO Headquarters in the Agency’s Change Advisory Board (CAB); Alignslocal Service Transition processes to the Agency directives; Works with Customer, Project Managers, Operations teams and 3rd parties to ensure work is delivered compliant to the request; Ensures the local CIS baseline is aligned to the Agency baseline, including application technology; Investigates, defines and resolves complex issues; Advises on and leads the development of standards, methods and tools; Analyses plans, designs, and requirements and associated risks, advises on solutions mitigations; Designs and plans implementations against time, cost, manpower and quality targets ensuring efficient and effective use of resources; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required Bachelor’s degree with 4 years’ experience or a Master’s degree with 2 years of relevant experience. Exceptionally, we would accept a lesser qualification, combined with particularly relevant and extensive experience. Experience required In addition to at least 4 years of relevant experience, you will be required to prove: Extensive practical experience in Configuration & Asset Management and Release & Deployment Management; ITIL Certification(s) at intermediate level or higher, preference ITIL Service Transition; Experience of service transitions in large, complex and possibly classified ICT environments - with an exceptionally large client base; First-hand experience in maintaining large and complex Configuration Management Databases (CMDB), including creating relationships inside the CMDB, ensuring consistency and reporting; Demonstrable knowledge of the Release Management lifecycle, including coordination, scheduling and management of releases of applications, operating systems (including patches), hardware upgrades, etc. Experience with successful implementation of Configuration and Asset Management Processes, where the processes were executed by different teams. Proven communication skills, both verbal and written. In addition to the above, it would be considered highly desirable if you are able to display; Practical experience of using a formal project management approach (such as PRINCE2) in a matrix management structure; Practical experience in participation in the Change Management Process in different functions; Practical experience of BPMN in documenting ITIL Processes; Good knowledge of the Microsoft Project Application; Good knowledge of COBIT 5; Knowledge of Microsoft System Centre Orchestrator; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competency Required Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour. Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment. Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others. Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan To learn more about NCI Agency and our work, please visit our website.
  21. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190773 Senior System Engineer (Security)-190773 Primary Location Netherlands-The Hague NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 7,132.26Euro (EUR) Monthly Grade A.3 Description : This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace. The NCI Agency is looking for a talented Senior System Engineer (Security) The Directorate Air Missile Defence Command & Control (AMDC2) ensures the harmonized planning, implementation, deployment evolution and support of the Air Command and Control System (ACCS) and other Air Command & Control (AirC2) and Ballistic Missile Defence (BMD) assigned programs, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions. The Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into Service, evolution and through-life logistic support of NATO’s AirC2 / BMD systems and assigned national AirC2 systems. The Mission Assurance Branch (MAB) defines, establishes and maintains a mission assurance framework, in line with the NCI Agency’s policy and directives, in order to provide quality and safety assurance, CIS security services, configuration management, test, validation and verification of AMDC2 systems or appliances under procurement or support. MAB independently ensures that the capabilities delivered by the Directorate AMDC2 to the operational user are safe and secure to use and fulfil their functional and non-functional requirements. The CIS Security Section (CISSS) establishes and maintains a CIS security framework for AMDC2 product /services. The CISSS establishes and maintains security documentation for products/services; supports and coordinates external and internal security audits, manages product/service security certifications and accreditations. The CISSS assesses changes for compliance with NATO security policy and regulations and determines the impact on product/service certifications and accreditations. The CISSS represents AMDC2 at various Agency internal and external security working groups including the AMDC2 Security Accreditation Board (ASAB). Role Responsibilities Under the direction of the Head CISSS, you will perform the following duties: Maintain AirC2 and BMD domain specific knowledge on security requirements, design and architecture and act as Subject Matter Expert for ACCS security issues; Monitor security posture & security accreditation status of NATO BMD System of Systems; Review Lifecycle-Engineering Change Proposals (L-ECPs) for NATO AirC2 and NATO BMD capabilities and services for impact on CIS security; Review architectural/design changes of NATO BMD System of Systems and AirC2 for compliance with NATO Security Policy; Review the security documentation in support of security accreditation for NATO BMD and AirC2 CIS; Execute and support security inspections/audits and security testing for NATO BMD/AirC2; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification We are looking for candidates with a Master’s degree or a Bachelor’s degree at a nationally recognized/certified University in a technical subject with substantial Information Technology (IT) content and in the area of CIS Security or exceptionally, the lack of a degree may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post, such as programme management qualifications and experience, or with a military experience in the related subject with at least 12 years post related experience. Experience Required In addition to and 5 years’ experience (Master’s degree) or 7 years’ experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following: Experience in defining CIS security requirements for CIS preferably for large-scale distributed software-intensive CIS with real-time and safety requirements (e.g. AirC2, BMD, ATM systems); Experience in assessing CIS architectures for compliance with the associated security requirements; Experience in CIS Security Risk Management (SRM) and executing Security Risk Assessments (SRAs); Experience in drafting security documentation relation to security accreditation of systems or certification of security appliances; Experience in drafting security posture strategies and monitor their execution/implementation for mission critical CIS; Experience in system security testing and security inspections/audits; General up-to-date knowledge of computer system architectures, modern operating systems and their security features, client/server, LAN / WAN and network concepts, test techniques, Database Management Systems (DBMS) and data management concepts. The following will be considered as an advantage Knowledge of NATO Security Policy and Regulations; Knowledge of the security architecture of NATO BMD and AirC2 systems maintained by the NCI Agency, preferably ACCS and Secure AIS; Professional certification in the CIS security area; Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required We are looking for a person who demonstrates the following behavioural competencies: Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks; Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices; May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language Skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Supervisory/Guidance Duties You may give professional guidance to staff. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency, Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. We appreciate your patience.
  22. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190620 Job Description - Engineer (DCIS Service Support Process) (190 Engineer (DCIS Service Support Process)-190620 Primary Location Belgium-Mons NATO Body NATO CIS Group Schedule Full-time Salary (Pay Basis) : 5,467.45Euro (EUR) Monthly Grade A.2 Description : The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises. The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organisation (NATO). POST DESCRIPTION: Location: Casteau/Mons, 60 Km south of Brussels (Belgium) Division: J2/6 POST CONTEXT/POST SUMMARY Within the Technology and Service Management Branch the incumbent will be responsible for eliciting (gathering), analysing, specifying, system-modelling, validating, recording and managing requirements for information systems of interest in the areas of Operations, Intelligence, Logistics and Core elements. PRINCIPAL DUTIES The incumbent's duties are: a) Identifies the stakeholders and defines operational requirements for DCIS service support structures and supporting information systems. Coordinates operational requirements for information systems (specifically for IT Service Management and system configuration and monitoring) with the operational users. c) Takes responsibility for the development, management and maintenance of NCISG’s IT service management (ITSM) processes applicable for operations and exercises. [Act as process owner for ITSM operation and transition areas]. d) Ensures that ITSM operational procedures (SOP) and working practices are documented, available, fit for purpose and current. e) Determines the architectural, structural, behavioral, functional, non-functional, performance, security, derived and allocated operational requirements for information systems from the operational users. f) Validates, consolidates and manages well-documented, actionable, measurable and testable requirements for ITSM with NCIA and operational stakeholders when planning DCIS service support in the context of (federated) operations or exercises. g) Manages configuration of the requirements baseline. h) Monitors execution and measures performance of ITSM processes in order to ensure that all relevant procedures are adhered to and processes are subject of continual improvement. SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES Mandatory Deployment Post. The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries. Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice. For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required. The work is normally performed in a Normal NATO office working environment. Normal Working Conditions apply. The risk of injury is categorised as: No Risk. ESSENTIAL QUALIFICATIONS A. Professional/Experience IT strategy and planning The creation, iteration and maintenance of a strategy in order to align IT plans with business objectives and the development of plans to drive forward and execute that strategy. Working with stakeholders to communicate and embed strategic management via objectives, accountabilities and monitoring of progress. Skill Level (Ensure/Advise) The incumbent ensures that all stakeholders adhere to IT strategic management approach and timetables. Collates information and creates reports and insights to support IT strategic management processes. Develops and communicates plans to drive forward the strategy. He/she contributes to the development of policies, standards and guidelines for IT strategy development and planning. 1) Minimum 5 years of experience conducting modeling of business processes for IT Service provider type of organization. 2) Minimum 3 years of experience managing/supporting and developing IT Service Management processes, with a strong focus on the CIS service operation environment. 3) Minimum 1 year of experience in on the job training IT Service Management processes, with a strong focus on the CIS service operation environment. 4) Minimum 3 years of experience eliciting, developing and analyzing requirements, as well as developing, revising, reviewing, and maintaining Requirements documentation. 5) Minimum 2 years of experience with Requirements Management Tools. 6) Intermediate to Advanced knowledge of MS Office. B. Education/Training University Degree in information technology, information systems engineering, business administration, quality engineering or related discipline and 2 years function related experience, or Higher Secondary education and completed advanced vocational training in that discipline leading to a professional qualification or professional accreditation with 4 years post related experience. C. Language English - SLP 3333 (Listening, Speaking, Reading and Writing) NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English. DESIRABLE QUALIFICATIONS A. Professional Experience 1) Experience with Use Case and User Story development as well as with process modeling using UML and BPMN notations. 2) Experience in enterprise architectures in information/data related mission areas, specifically Command and Control (C2), Space and Intelligence/surveillance/reconnaissance (ISR) domains. 3) Knowledge and understanding of the missions, roles, functions, organizational structures and operation of NATO. 4) Knowledge of NATO FMN, its implementation, concept, and roadmap. 5) Minimum 1 year of experience with the following: a) Data modeling and database design; Configuration Management. 6) Experience with the following Tools: Doors, Enterprise Architect, Archimate,and MS Visio. 7) Familiar with BMC Remedy ITSM, or other commercial IT Service Management system. 8) Experience with Oracle APEX, and Relational DBMS. B. Education/Training 1) Demonstrable evidence in maintaining knowledge of advances in IS engineering and/or business analysis. 2) ITIL v3 Foundation Level. 3) ITIL v3 Service Operation Intermediate Level. 4) ITIL v3 Service Transition Intermediate Level. 5) PRINCE II Foundation. Attributes/Competencies A. Personal Attributes The incumbent should be very sensitive to the emergence of problems, self-starts required activites based on creative thinking, conceptual foresight and sound independent judgement. Frequent contact with ACO J6, NSB’s, NATO C&I Agency (NCI Agency), Support Agency and other NATO HQ’s and Commands. Requires a high degree of tact, perseverance and persuasion to influence discussions and ensure that technically sound decisions are made. Able to use own initiative when required to work away from SHAPE without direct supervision. B. Professional Contacts Frequent contacts with executive, operational, national level and commercial staffs to discuss NATO CIS Group-wide Information Assurance related issues. The incumbent will have regular professional contacts with others inside and/or outside immediate organisation on functional matters. Solicits/gives information and provides advice/guidance. C. Contribution to Objectives Performing requirements engineering by defining, coordinating, collating and validating operational requirements for IT Service Management processes including interoperability and security requirements, and managing configuration of the requirements baseline. Supporting deployment activities by overseeing IT service delivery for deployed forces during exercises and operations. This post reports to OCG CXRS 0010 - Section Head (Service Support). D. Supervisory Responsibilities There are no reporting responsibilities. REMARKS: Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract. HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE: Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/1/jobsearch.ftl?lang-en). Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted. NTAP allows adding attachments. A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment. Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely. Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English (preferably) or in French. Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications. Tests and interviews with shortlisted candidates are expected to take place at SHAPE, Mons, Belgium on the 13th and the 14th of November 2019. Current and past civilians working for NATO or any Coordinated Organization, shall indicate their last grade and step held (next to job title), and specify the name of employing NATO body or Coordinated Organization. Remarks: A) Only nationals from the 29 NATO member states can apply for vacancies at SHAPE. Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application. C) Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date. D) Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.
  23. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190747 Job Description - Senior Technician (NCOP) (190747) Senior Technician (NCOP)-190747 Primary Location Netherlands-Brunssum NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,871.05Euro (EUR) Monthly Grade B.4 Description : NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways. Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history. NATO Communications and Information Agency (NCI Agency) is looking for a Senior Technician (NCOP). The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition). NCI Agency CIS Support Unit (CSU) Brunssum, located in Brunssum (NLD) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Alternate Ops Centre is hosted in Brunssum, resourced by Primary Ops Center and supported by the CSU. The Service Operations Branch (SOB) is responsible for providing local support to the provision of CIS services in direct support of local and remote customers in accordance with SLAs and other agreements. Under coordination of the NCI Agency’s OPS Center, SOB directs, coordinates, supervises and executes all local Service Operation activities required in support of all Service Lines. SOB provides local Level 1 and 2 support, directly or as directed by the Ops Centre and/or in coordination with the appropriate service lines. SOB contributes to Continual Service and Process Improvement and reports Key Performance Indicators to appropriate service lines. Role Responsibilities: Under the direction of Section Head you will perform duties such as the following: Coordinates and conducts work to meet quality targets; Investigates and resolves technical issues in a systematic approach; Maintains sound knowledge on implemented technologies; Advises superiors and recommends technical solutions; Installs, operates and maintains assigned ICT Platforms (IS) and stays abreast of latest developments in these areas; Installs, operates and maintains Common Operational Picture related Functional Systems software (i.e. NCOP), Databases and other Applications and stays abreast of latest developments in these areas; Supports integrity of assigned ICT Platforms (IS), supports on IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans; Maintains liaison with other CSU internal units, Service Lines and other technical organizations; Provides support related to local CIS Service provision during the execution phase; Documents the design and configuration of assigned ICT Platforms (IS) and the required operating procedures; Implements procedures, tools and techniques for monitoring and managing the performance of ICT Platforms (IS) and provides reports as required; Monitors and reports the capacity of the assigned ICT Platforms (IS); Assists with and implements assigned project work packages; Assists C2 Service Line with operating and maintaining Functional C2 Systems used by JFCBS HQ to build the Common Operational Picture (COP); Ensures those systems are providing required information to the system used to build and display NATO COP (NCOP); Deputize for higher grade staff, if required; Performs other duties as may be required. Qualifications Required: Vocational training a higher level in a relevant discipline, or equivalent, or Diploma of secondary education – with a minimum 5 years of relevant experience. Experience required: Proficient in the administration of current server operating systems, as work is conducted mainly on both modern and past versions of Microsoft Operating Systems; Prior experience in administration, configuration and monitoring of NATO applications for Command and Control services; Prior experience in administration, configuration and monitoring of UNIX and/or SUN SOLARIS based operating systems and services. Further it would be considered highly desirable if you are able to display any experience or knowledge of: Prior experience of working in an international environment comprising both military and civilian elements; Knowledge of NATO responsibilities and organization, including ACO and ACT. Competencies Required: Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well. Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions. Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organization; complies with legal obligations and safety requirements of the role. Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences. Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life. Language Skills Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. Travel Occasional business travel to NATO, national (NATO and non-NATO) facilities and between the NCIA offices may be required May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme. Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website. The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.
  24. https://recruitment.eso.org/jobs/2019_0047 The European Organisation for Astronomical Research in the Southern Hemisphere (ESO) is the foremost intergovernmental astronomy organisation in Europe and the world's most productive ground-based astronomical observatory. ESO carries out an ambitious programme focused on the design, construction and operation of powerful ground-based observing facilities enabling astronomers to make important scientific discoveries. ESO operates three unique world-class observing sites in northern Chile: La Silla, Paranal and Chajnantor (home to ALMA and APEX), and the ESO Headquarters are located in Garching, near Munich, Germany. At Paranal, ESO operates the Very Large Telescope, the world's most advanced visible-light astronomical observatory, and will host and operate the southern array of the Cherenkov Telescope Array, the world's largest and most sensitive high energy gamma-ray observatory. ESO is a major partner in ALMA, the largest astronomical project in existence. And on Cerro Armazones, ESO is building the 39-metre Extremely Large Telescope (ELT), which will become "the world's biggest eye on the sky" and whose operations will be fully integrated into the Paranal Observatory. For its IT Department, within the Directorate of Engineering at its Headquarters in Garching, near Munich, Germany, ESO is advertising the position of an IT Specialist - SecurityGarching Apply Now Deadline 31/10/2019 We are looking for an IT Specialist to provide IT Services and Security Technology support to ESO and ALMA providing expertise to ESO projects, programmes and collaborations, all of this ensuring user satisfaction, continuous operation and appropriate project completion. Are you passionate about IT security and are you looking for new challenges working in an exciting scientific environment supporting some of the world's biggest observatories? Would you like to work in a real international environment, with real teamwork, in a department that has staff coming from eight different countries and is spread over multiple sites in two continents; in a team of specialists delivering IT Services in an evolving technological landscape? Would you like to shape your future with the opportunity to use your own experience to develop IT security related strategies, to apply state-of-the art technologies and learn about the latest innovations; joining IT security conferences. We will provide you with on-the-job training from IT Specialists within the IT department and depending on your level of experience, we will provide a tailored development plan in IT security. Main Duties and Responsibilities In joining the IT team at the ESO Headquarters, Garching, you will work closely with all other IT specialists spread over the various ESO sites. The main duties and responsibilities of the role are as follows: Design, organise, produce, deliver and monitor the evolution of IT Services according to ESO IT standards and requirements from users and the Organisation; Responsibility for all aspects of service delivery for your appointed IT Services; Define, develop and implement an IT security strategy and roadmap involving all relevant stakeholders; Lead or contribute to projects implementing new IT security solutions; Identify IT security threats and develop mitigation strategies; Support your IT colleagues in system hardening; Prepare guidelines, deliver training and provide advice to ESO users, service owners and the outsourced IT operations team; Develop, implement and optimize IT security incident management; Check compliance with applicable information security regulations; Define, create and maintain IT security related procedures; Prepare, monitor and report IT security related KPIs; Perform security assessments, coordinate audits and manage the remediation of security issues. Reports to: Head of the Central Strategy & Governance of the Information Technology Department within the Directorate of Engineering. Key Competences and Experience Essential: Early career experience in IT security best practices and technologies for protecting large IT environments involving a heterogenous client landscape; Excellent analytical and problem-solving skills; Familiarity with current threats and trends in IT security; Experience in managing, planning and documenting projects; Excellent communication skills; Demonstrated teamwork and collaboration skills, in particular in contributing to global teams; Has a desire to learn new things and able to understand complex operational environments and scientific applications. Desirable: Experience with vulnerability scanners, email security, endpoint security, log analysis, SIEM, IDS/IPS, encryption, IDM; Ideally 1-2 years working experience within the IT security sector; Hands-on experience with data analytics; Scripting skills to automate repeating tasks; Experience in technical writing; Experience in a multicultural environment. Qualifications: A university degree in Computer Science (or equivalent) preferably with a specialisation in computer security. An IT security certification such as CISSP, CEH or CISM will be considered a strong asset. An ITIL certification would be useful. Language Skills: An excellent command of the English language - oral, reading and writing - is essential. A knowledge of German or Spanish would be an advantage. Remuneration and Contract: We offer an attractive remuneration package including a competitive salary (tax free), comprehensive pension scheme and medical, educational and other social benefits, as well as financial help in relocating your family and the possibility to place your child/children in day care. The contract is for a fixed term duration of three years, and is subject to successful completion of the probation period. There is a possibility of extension(s) subject to individual performance and organisational requirements, and as defined in the applicable policies and staff rules and regulations. For further information, please view ESO's conditions of employment. Starting Date: As soon as possible Duty Station: ESO Headquarters in Garching, near Munich, Germany. This position involves duty travel to the ESO sites in Chile. Career Path: IV Application: If you are interested in working in areas of frontline science and technology and in a stimulating international environment, please visit ESO homepage for further details. Applicants are invited to apply online at ESO Recruitment Portal. Applications must be completed in English and should include a motivation letter and CV. Within your CV, please provide the names and contact details of three persons familiar with your work and willing to provide a recommendation letter upon request. Referees will not be contacted without your prior consent. Deadline for applications is 31 October 2019. No nationality is in principle excluded, however, recruitment preference will be given to nationals of Australia, Austria, Belgium, the Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, the Netherlands, Poland, Portugal, Spain, Sweden, Switzerland, the United Kingdom and Chile irrespective of gender, age, disability, sexual orientation, race or religion.
  25. https://nato.taleo.net/careersection/2/jobdetail.ftl?lang=en&job=190645 Senior Technician (Technical Support)-190645 Primary Location Belgium-Brussels NATO Body NATO Communications and Information Agency (NCI Agency) Schedule Full-time Salary (Pay Basis) : 3,869.44Euro (EUR) Monthly Grade B.4 Description : 3000 people are working 24/7 to protect 1 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are the NCI Agency. If you think that you have the relevant skills and experience, as well as the relevant academic background that match the requirements of the position, and if you would like to work as a part of multinational team in a challenging environment, we would like to hear from you. NCI Agency CIS Support Unit (CSU) Brussels, located in Brussels (BEL) is the primary Information, Communications and Technology (ICT) service provider for 24/7 support to SecGen, the International Staff (IS), the International Military Staff (IMS) and other customers of the NATO Headquarters in Brussels. CSU Brussels enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. Service Support Branch (SSB) executes/contributes to Level 1 support of Incident Management and Request Fulfilment. This branch supports service provision to the local customer as defined in the SLA; this includes the end-to-end service, as well as proactive local Incident Management, Problem Management, Event Management. It also installs local software in support of release and deployment management in DAS and ensures that appropriate KPIs are met and reports to Service Lines and Service Management Branch on a regular base. Role Responsibilities Under the direction of Section Head, the incumbent will perform duties such as the following: Works with limited supervision; Coordinates and conducts work to meet quality targets; Investigates and resolves technical issues in a systematic approach; Maintains sound knowledge on implemented technologies; Advises his/ her superiors and recommends technical solutions; Provides level 1 support to end-users in accordance with Agency L1 support processes and procedures, investigates causes of incidents and seeks resolution, and possibly supervises staff doing so; Records work in Service Management systems, to include cause of failure, updates configuration control records and asset management records to include CMDB updates; Suggests escalation of unresolved incidents and facilitates recovery, following resolution of incidents; Ensures the liaison with local logistics in order to fulfil the level 1 support of end-user ICT assets; Documents and closes resolved incidents according to agreed procedures; Applies problem solving skills and experiences in fault resolution; Creates and maintains standard operating procedures, processes and support documentation; Contributes to the data collection and prcessing for the purpose of incident management reporting; Establishes strong working relations with customers and team members; Contributes to the implementation of the CSU's and Agency's continual service improvement process; Provides support to the Request Fulfilment proceses within the CSU; Adapt working hours for special events, to include working occasionally outside normal, possibly extended, working hours; Deputize for higher grade staff, if required; Performs other duties as may be required. Person Specification Qualifications Required Vocational training at a higher level in a relevant discipline, or equivalent combination of qualifications and experience with at least 5 years extensive and progressive expertise in the duties related to the function of the post. Experience required In addition to at least 5 years of relevant experience, you will be required to prove: be knowledgeable in using service management tools (e.g. BMC Remedy or equivalent); have the ability to accurately follow standard operating procedures and NATO policies; have extensive knowledge of and experience in the troubleshooting of MS Windows workstation operating system, MS Office and other common desktop applications; have very good knowledge of troubleshooting issues experienced by mobile users; have very good knowledge of troubleshooting modern communication means;be customer focussed and service oriented; have highly effective interpersonal skills in dealing with highly demanding users and under high workload; have strong team player skills to contribute to an atmosphere of mutual respect, personal accountability, and professional support; ITIL foundation certification. In addition to the above, it would be considered highly desirable if you are able to display; Certification covering the area of ICT User Support (ITIL Service Desk, Incident Response or Problem Practitioner; Microsoft Certified Desktop Support Technician); Broad knowledge of related Windows ICT technologies, such as Group Policy Objects, MS-AD, MS-Exchange, Antivirus, DNS, DHCP, networks; Broad knowledge of mobility solutions; Broad knowledge of VOIP technology; Knowledge of IT administration tools in general. Competency Required Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well; Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions; Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals; Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurized environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life; Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities. Travel Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries. Language skills A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language. Contract NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors. Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration: Renewal is in the interest of the Agency. Staff member's desire to remain with the Agency. The financial situation provides sufficient funding for the post held. The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding. Staff member has served the Agency with performance to the required standard as defined by the Agency. Staff member's deployability to operational theatre. Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations. The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended. What do we offer? Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. Education allowance for children (where appropriate) and an excellent private health insurance scheme; Generous annual leave and home leave (if eligible). Retirement Pension Plan. To learn more about NCI Agency and our work, please visit our website.
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