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You will be required to have Master of Science (MSc) degree at a nationally recognised/certified University in a technical subject with substantial Information Technology (IT) content with at least two years post related experience; or a Bachelor of Science (BSc) degree at a nationally recognised/certified university in a related discipline, with at least four years post related experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of a candidate’s particular abilities or experience that are of interest to the NCI Agency; namely, at least 10 years of extensive and progressive experience in the duties related to the functions of this post.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

1.     Organizational Context

2.      Duties and Responsibilities

3.      Requirements

4.      Organizational Competencies

5.         Information

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

1. BACKGROUND

 

The European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. 

The Agency has its headquarters in Brussels.

The main task of the EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future.

The Agency is structured into four directorates. Three operational directorates: Cooperation Planning & Support; Capability, Armaments & Technology; and European Synergies & Innovation and the Corporate Services Directorate.

 

 

2. THE AGENCY'S WAY OF WORKING

 

The Agency is an “outward-facing” organisation, constantly interacting with its shareholders, the participating Member States, as well as with a wide range of stakeholders. It works in an integrated way, with multi-disciplinary teams representing all the Agency’s functional areas, to realise its objectives. Its business processes are flexible and oriented towards achieving results. Staff at all levels need to demonstrate the corresponding qualities of commitment, flexibility, innovation, and team-working; to work effectively with shareholders and stakeholder groups, formal and informal; and to operate without the need for detailed direction.

 

 

3. THE CORPORATE SERVICES DIRECTORATE

 

The Corporate Services Directorate manages the human resources, finance, legal, procurement and contract activities, as well as information technology, infrastructure and security, and corporate projects to ensure the smooth and efficient functioning of EDA.

 

 

4. DUTIES

 

Under the direction of the Head of the IT Unit, the IT Operations Officer will contribute to ensuring the necessary support of the Communications and Information Systems of the Agency. 

In particular s/he will perform the following tasks within the IT Unit:

• deploy and administer servers in a Microsoft Windows based environment (Active directory, Exchange, SharePoint, IIS, SQL, SCCM) and cloud-based environment (Azure Active Directory, Office 365, Azure, AWS);
• administer, support and maintain EDA’s systems for processing of EU classified information up to Secret EU; 
• support end-users in the use of the internal IT tools;  
• maintain documentation of EDA IT systems;
• support and maintain EDA’s Business Continuity & Disaster Recovery procedures; 
• take on additional tasks as required in the interest of the service.

Duties may evolve according to development of the EDA’s structure and activities, and the decisions of EDA management.

 

 

5. QUALIFICATIONS AND EXPERIENCE REQUIRED

 

a. Conditions for eligibility:

(1) General

• be a national of a Member State participating in the Agency; 
• be entitled to his/her full rights as a citizen; 
• have completed any obligations imposed on him/her by the laws concerning military service; 
• produce the appropriate character references as to his/her suitability for the performance of his/her duties; 
• be physically fit to perform his/her duties; 
• have a thorough knowledge of one of the languages of the participating Member States and a satisfactory knowledge of another language of the participating Member States to the extent necessary for the performance of his/her duties; 
• have no personal interest (financial, family relationship, or other) which could be in conflict with disinterested discharge of his/her duties within the Agency; 
• hold, or be in a position to obtain, a valid Personnel Security Clearance Certificate (national or EU PSC at SECRET UE/EU SECRET level). Personnel Security Clearance Certificate’ (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, and which shows the level of EUCI to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual candidate);
• have a level of education which corresponds to completed university studies of at least three years attested by a diploma or be a graduate of a national or international Defence College.

Only diplomas that have been awarded in EU Member States or that are the subject of equivalence certificates issued by the authorities in the said Member States shall be taken into consideration. In the latter case, the authority authorised to conclude contracts of employment reserves the right to request proof of such equivalence.

b. Essential selection criteria:

(1) Professional 

The candidate will be required to demonstrate that he/she has:

• 5 years of professional experience acquired in positions related to the profile of the post; 
• experience in administering servers primarily in a Microsoft Windows based environment; 
• proven experience from cloud-based environments;
• proven experience with administration of Office 365;
• SQL database maintenance;
• data and server backup techniques, also in a cloud environment;
• a very good knowledge of written and spoken English.

The candidate will preferably also have good knowledge of the following:

• network administration (Cisco);
• firewall configuration (Cisco, PaloAlto);
• unified communications solutions (Cisco WebEx, Skype for Business);
• change management principles.

(2) Personal 

All staff must be able to fit into the Agency's way of working (see para. 2). Other attributes important for this post include:

• the ability to work in a team and independently in his/her area of responsibility; 
• a ‘can-do’ attitude; 
• the ability to take decisions under pressure; 
• the ability to focus on service and results, always with strong motivation; 
• flexibility and innovation; 
• genuine commitment to the Agency’s objectives.

c. Desirable

The following will be considered an advantage:

• knowledge of security policies and guides on handling EU classified information or equivalent high security environments; 
• excellent skills in drafting IT documentation; 
• experience in deploying and managing two-factor authentication systems; 
• experience in administering Identity and Access Management solutions; 
• already holding a valid security clearance certificate (minimum EU SECRET), from his/her national security authority.

 

 

6. INDEPENDENCE AND DECLARATION OF INTEREST

 

The IT Operations Officer will be required to make a declaration of commitment to act independently in the Agency’s interest and to make a declaration in relation to interests that might be considered prejudicial to his/her independence.

 

 

7. APPOINTMENT AND CONDITIONS OF EMPLOYMENT

 

The IT Operations Officer will be appointed by the Chief Executive.

Recruitment will be as a member of the contractual staff of the Agency for a four-year period (unless a shorter period is mutually agreed between the parties). Renewal is possible within the limits set out in the EDA Staff Regulations. The successful candidate will be recruited as FGIV.

The pay for this position consists of a basic salary of €3.404,15 supplemented with various allowances, including as applicable expatriation or family allowances. The successful candidate will be graded on entry into service according to the length of his/her professional experience. Salaries are exempted from national tax, instead an Agency tax at source is paid. For further information on working conditions please refer to:
https://eda.europa.eu/jobs/what-we-offer

Failure to obtain the requisite security clearance certificate before the expiration of the probationary period may be cause for termination of the contract.

Candidates are advised that part of the recruitment process includes medical analyses and physical check-up with the Agency’s Medical Adviser.

Applications are invited with a view to establishing a reserve list for the post of IT Operations Officer at the EDA. This list is valid until 31/12/2019, and may be extended by decision of the Chief Executive. During the validity of the reserve list, successful candidates may be offered a post in the EDA according to their competences in relation to the specific requirements of the vacant post.

Inclusion on the reserve list does not imply any entitlement of employment in the Agency.

 

 

8. EQUAL OPPORTUNITIES

 

The EDA is an equal opportunities employer and accepts applications without distinction on the grounds of age, race, political, philosophical or religious conviction, sex or sexual orientation and regardless of disabilities, marital status or family situation.

 

 

9. APPLICATION PROCEDURE

 

Candidates must submit their application electronically solely via the EDA website. Applications by any other means (hard copy or ordinary e-mail) will not be accepted. Applications must be submitted no later than midnight. Candidates are reminded that the on-line application system will not accept applications after midnight (Brussels time, GMT+1) on the date of the deadline. 

When applying, candidates from Ministries of Defence or other governmental entities are encouraged to inform their national administration.

A selection panel will be appointed. Please note that the selection panel's internal proceedings are strictly confidential and that any contact with its members is forbidden.

Each application will be screened based on the requirements of the job profile stated in the vacancy notice. The most suitable applicants will be called for an interview and a written test.

If recruited, you will be requested to supply documentary evidence in support of the statements that you make for this application. Do not send any supporting or supplementary information until you have been asked to do so by the Agency. 

Please note that once you have created your EDA profile, any correspondence regarding your application must be sent or received via your EDA profile. 

For any prior enquiry, please refer to the FAQ (Frequently asked questions) section, or send an e-mail to [email protected]. 

 

 

10. DATA PROTECTION

Please note that EDA will not return applications to candidates. The personal information EDA requests from candidates will be processed in line with Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) 45/2001 and Decision No. 1247/2002/EC.
 
The purpose of processing personal data which candidates submit is to manage applications in view of possible pre-selection and recruitment at EDA.
More information on personal data protection in relation to selection and recruitment can be found on the EDA website: http://www.eda.europa.eu/jobs/dataprotection

 

ENGINEER (INFORMATION SYSTEMS-181058

 

Primary Location  United Kingdom-Middlesex

NATO Body  HQ MARCOM

Schedule  Full-time

Salary (Pay Basis)  : 6,030.91Pound Sterling (GBP) Monthly

Grade A.3

 

  :  

 

NOTIFICATION OF A VACANCY

Post/Vacancy Number:

 

OMC RCCX 0050

 

Grade:

A-3

Title:

Engineer (Information Systems)

Division/Office:

Support Directorate/N6 Cyberspace Division

NATO Body:

 

Headquarters Allied Maritime Command

 

Location/Country:

 

Northwood, Middlesex, United Kingdom

 

 

Closing Date:

 

19 February 2019

 

 

 

 

 

 

The job is advertised for recruitment purposes in anticipation of formal authorisation to offer a contract to the selected candidate.  If authorisation to offer a contract is not obtained, the selection process will be cancelled with no further obligation to the applicants.

 

Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPRs).  Newly recruited staff will be offered a Definite Duration contract of three years normally followed by an Indefinite Duration contract.  The provisions of NCPRs 57.2 will be applied where applicable.

 

Serving NATO International Civilians are requested to apply via the following link and inform their Civilian Personnel Office  https://nato.int/recruitment-internal

 

 

External candidates are required to apply electronically through the NATO Talent Acquisition Platform (NTAP):

 

https://nato.taleo.net/careersection/2/jobsearch.flt?lang-en

 

EFFECTIVE DATE OF APPOINTMENT:                        

 

Upon completion of administrative procedures following the selection of the suitable candidate.

 

BASIC SALARY:

 

GBP 6,030.91 per month (Tax-Free), to which relevant allowances will be payable if applicable.

 

 

 

 

 

 

 

 

 

 

 

 

      PART II - PE DETAILS

 

A. POST CONTEXT

 

Allied Maritime Command is the Maritime Theatre Component Commander delivering 360 degree maritime focused awareness and connectivity while planning and commanding the full range of maritime operations.

 

The Support Directorate directs the delivery of operational support functions and activities.

 

The Cyberspace Division is responsible for advising the Command Group (CG) on matters relating to Communications and Information Systems (CIS) in support of C2 for maritime operations, exercises and training as well as  Cyberspace related issues.

 

The Enablement Branch is responsible for developing, managing and controlling of the provision of CIS to MARCOM HQ through the Service Level Agreement.

 

Engineer (Information Systems) acts as Principal Advisor on Information Systems Technology.  He has the overall responsibility for providing CIS Engineering expertise to CIS cells and across the HQ.

 

B. REPORTS TO:  OMC RCCX 0010 – Branch Head (CIS Enablement), OF-4.   C. PRINCIPAL DUTIES

 

The incumbent’s duties are:

 

Operational tasks (CIS Area Senior Engineer)

Senior Engineer acting as Principal Advisor on CIS Technology.

Senior Engineer overall responsible for providing CIS Engineering expertise to CIS cells and across the HQ.

Senior Engineer overall responsible for developing emergent CIS operational requirements.

Senior Engineer overall responsible for developing formal maritime CIS agreements with other non-NATO military & civil organizations.

Senior Engineer overall responsible for developing technical memoranda required to implement operational plans.

Senior Engineer overall responsible for management and implementation of CIS solutions in the Joint Operational Requirement (JOR) for NATO, non-NATO military and civil organizations.

Senior Engineer responsible for providing specialist maritime CIS support to other NATO Commands or entities.

Provides long-term HQ CIS continuity and coherency across operations.

Senior Engineer responsible for providing tactical and strategic CIS Subject Matter Expertise (SME) to ensure maximum interoperability of networks.

Deploys as necessary with Operational and Crisis Action Teams.

Senior Engineer responsible for providing SME on all CIS technical matters ensuring maximum interoperability of communications networks both within the HQ as well as between the HQ, other NATO Commands and non-NATO forces.

Formulates, develops and trials technical CIS operational solutions.

Contributes and supervises the development of CIS projects and management of the capability packages.

Coordinates and supervises the technical aspects of the installation of CIS systems.

Supports the HQ’s management of SLAs and TAs with NATO CIS agencies and in particular ensures long term continuity of the HQ’s CIS requirements.

Acts as an intelligent interface between N6 Division and external agencies in the development of technical users’ requirements and maintains a close liaison with technicians and engineers in the NCIA Squadron.

Provides long term continuity in the preparation of CIS budgets; represents the HQ at budget Pre-screening and Working Group of National Technical Experts (WGNTE) meetings.

Stays abreast of technical developments relevant to area of work.

Represents the HQ as Senior Engineer at international Maritime CIS conferences.

Represents the HQ at NATO CIS management and services meetings and conferences.

 

 

Acts as Officer of Primary Responsibility (OPR) for the assigned CIS projects and in particular represent the HQ on major CIS infrastructure change projects.

Responsible for overseeing the training programme of COMMAR HQ staff, ensuring the effectiveness

of such programme and ensuring the training addresses the needs of new technologies and future systems.

Contributes to and monitors the development of the Maritime Situation Awareness (MSA) project and plays a vital role in defining the Future Maritime Services (FMS).

Incumbent is required to conduct complex managerial and project planning duties as a Senior Engineer.

NATO Committee Responsibilities.  As required by N6 CIS Enablement Branch Head including strategic and regional CIS conferences.

Submits observations in his/her area of expertise and contributes to the Lessons Learned process.

 

D.  SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES

 

The employee may be required to perform a similar range of duties elsewhere within the organization at the same grade without there being any change to the contract.

 

The incumbent may be required to undertake operational deployment and/or TDY assignments both within and without NATO’s boundaries for up to 30 days.

 

The work is normally performed in a normal NATO office working environment / Secure office environment with artificial light and air (e.g. Bunker).

 

Normal Working Conditions apply.

 

The risk of injury is categorized as: No risk / risk might increase when deployed.

 

 

PART III – QUALIFICATIONS

 

A. ESSENTIAL QUALIFICATIONS

 

1. Professional/Experience

 

(a)  Command and Control Support (Operational Planning – Information Services)

 

Activities that provide for effective Information services to support the exercise of command and the exchange of essential information and to advise the commander of information systems capabilities and limitations for the operation plan and its execution: performance, capabilities, supported operational processes, facilities and personnel.

 

Skill Level (Ensure/Advise)

 

Works under broad direction.  Work is often self-initiated.  Is fully responsible for meeting allocated technical and/or project/supervisory objectives.  Establishes milestones and has a significant role in the assignment of tasks and/or responsibilities.  Influences organization, customers, suppliers, partners and peers on the contribution of own specialism.  Builds appropriate and effective business relationships.  Makes decisions which impact the success of assigned work, i.e. results, deadlines and budget.  Has significant influence over the allocation and management of resources appropriate to given assignments.  Performs an extensive range and variety of complex technical and/or professional work activities.  Undertakes work which requires the application of fundamental principles in a wide and often unpredictable range of contexts.  Understands the relationship between own specialism and wider customer/organizational requirements.  Advises on the available standards, methods, tools and applications relevant to own specialism and can make appropriate choices from alternatives.  Analyses, designs, plans, executes and evaluates work to time, cost and quality targets.  Assesses and evaluates risk.  Communicates effectively, both formally and informally.  Demonstrates leadership.  Facilitates collaboration between stakeholders who have diverse objectives.  Takes all requirements into account  when making proposals.  Takes initiative to keep skills up to date.  Mentors colleagues.  Maintains an awareness of developments in the industry.  Analyses requirements and advises on scope and options for continuous operational improvement.  Demonstrates creativity, innovation and ethical thinking in applying solutions for the benefit of the customer/stakeholder.

 

 

 

Experience

 

Demonstrates capability of converting evolving Military Operational Requirements into Information Systems solutions.

Detailed knowledge of architectural design as applied to computer systems.

Broad and sound technical knowledge of distributed Information Systems as they are applied to modern information and Command and Control Information Systems.

 

( Command and Control Support (Operational Planning)

 

Activities that ensure consideration of Communications and Information System (CIS) and Cyber Defense aspects during the production of an Operational Plan.  CIS must be deployed, maintained, protected and defended to achieve maximum overall effectiveness in the employment of military forces consistent with the projected rate of activity and scope of operations.  Cyberspace planners should be brought into the planning process at the beginning and must interact continuously with those who will conduct operations.

 

2. Education/Training

 

University degree and 4 years post related experience, or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation with 5 years’ function related experience.

    3. Security Clearance

 

NATO SECRET

 

4. Language

 

English SLP 3333          (Listening, Speaking, Reading and Writing)        

NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English.

 

B. DESIRABLE QUALIFICATIONS

 

1. Professional/Experience                 

 

Demonstrable evidence in maintaining knowledge of advances in Information and Communications Technology.

Experience in Maritime CCIS development.

Technical understanding of Maritime CIS Communications Systems.

UNIX training/experience.

Detailed knowledge of maritime point-to-point and broadcast radio communications over the entire radio frequency range, from VLF up to EHF.

 

2. Education/Training

 

ITIL Foundation Certificate.

Advanced University degree or Post Graduate Diploma in a Computer Science discipline.

Chartered Engineer.

Member of a professional body or institution.

 

NATO CIS Operational Planning (CCC-ET-32208) provided by NATO-Communications and Information Systems School (NCISS).

NATO C4ISR Orientation for Officer (CCC-CS-2411) provided by NATO-Communications and Information Systems School (NCISS).

NATO Staff Officer Orientation Course (ETE-IT-2834) provided by NATO-School Oberammergau (NSO).

 

 

NATO Consultation Command and Control (C3) Course (CII-CS-2544) provided by NATO-School Oberammergau (NSO).

Resource Management in NATO (LOG-LG-31280) provided by PTEC – Regional Department of Defense Resources Management Studies (DRESMARA)

 

2. Language

 

English SLP 4444

   

C. CIVILIAN POSTS     1. Personal Attributes

 

The incumbent must be able to work with little or no supervision as the senior technical Subject Matter Expert.  They should be able to provide engineering advice and actively participate in the decision making process on all Communication matters. Reviews developments in telecommunications technologies and ensures developments are reflected in HQs systems.  The incumbent must display motivation, initiative, capabilities for planning, organizing, coordinating, prioritizing and controlling complex projects.  The incumbent must also have good inter-personal, communication and negotiation skills as well as thought and professional judgment.  Exercises and operations planning frequently require working under pressure, carrying high workload, and accomplishing activities with short deadlines.  May be able to travel regularly on temporary duty.

 

2. Managerial Responsibilities

 

None

 

3. Professional Contacts

 

Coordinates and conducts negotiations of formal technical agreements, protocol and memoranda of understanding between the Command and commercial, NATO, and National civil and military agencies.  Coordinates with the operational users and with NCIA for the definition of requirements and CIS services for HQ MARCOM.

Maintains internal contacts at all managerial levels of the Command.

Maintains professional contacts with other Headquarters, contractors, services providers and/or suppliers for establishing local Communications capabilities during operations or exercises.

 

4. Contribution to the Objectives

 

Significantly contributes to the operational capability of CIS services and of the HQ through supporting the planning.  The incumbent’s decision – conjunction with the service provider – involves both technical risk and expenditure of significant funds, which directly impacts the efficiency and effectiveness of any Command activities.

 

5. Supervisory Responsibilities

 

Dependent upon requirements may be required to direct and supervise the work priorities of one or more multi-functional teams.

 

There are no reporting responsibilities.

In accordance with the Rules applicable to national experts seconded to the European Defence Agency (2016/1352), Seconded National Experts are seconded to the Agency while remaining in the service of their national employer and continuing to be paid their national salary by that employer. Therefore, in order to be considered in the selection process, candidates for an SNE post must be sponsored by their national authorities. Confirmation is required in the form of a letter of sponsorship addressed to the Agency as far as possible by the closing date for the receipt of applications; and in any case not later than the recruitment date. The Rules are available on the EDA website http://www.eda.europa.eu - vacancies.

1. BACKGROUND

 

The European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. 

The Agency has its headquarters in Brussels.

The main task of the EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future.

The Agency is structured into four directorates. Three operational directorates: Cooperation Planning & Support; Capability, Armaments & Technology; and European Synergies & Innovation and the Corporate Services Directorate.

 

 

2. THE AGENCY'S WAY OF WORKING

 

The Agency is an “outward-facing” organisation, constantly interacting with its shareholders, the participating Member States, as well as with a wide range of stakeholders. It works in an integrated way, with multi-disciplinary teams representing all the Agency’s functional areas, to realise its objectives. Its business processes are flexible and oriented towards achieving results. Staff at all levels need to demonstrate the corresponding qualities of commitment, flexibility, innovation, and team-working; to work effectively with shareholders and stakeholder groups, formal and informal; and to operate without the need for detailed direction.

 

 

3. THE CAPABILITY, ARMAMENT & TECHNOLOGY DIRECTORATE

 

The Capability, Armament & Technology directorate prepares the programmes of tomorrow by maximising synergies between capabilities, armaments and Research & Technology. The Directorate brings together the Agency’s work in the areas of: Information Superiority (Communication & Information Systems, Surveillance & Reconnaissance, Space, Cyber Defence; Air (Remotely Piloted Aircraft Systems, Air-to-Air Refuelling, airlift and aerial systems technologies); Land and Logistics (Counter-IED, armoured systems, camp protection and land systems technologies, land systems, ammunitions, medical support and deployability); Maritime (Maritime Surveillance, Mine Counter Measures and naval systems technologies); and the Joint domain (mobility, transport, medical and Ammunition). Particular attention is given to identifying future Critical Defence Technologies needed to support military capabilities. The Directorate also provides PESCO secretariat functions.

 

 

4. DUTIES

 

The Project Officer Cyber Defence Technology will support the Head of Unit Information Superiority in developing research and technology opportunities for collaborative cyber defence projects. 

In particular, the Project Officer Cyber Defence Technology will be responsible for the following activities:

• manage the activities of the Cyber Research and Technology (R&T) Ad hoc Working Group (AHWG) consistent with the Strategic Research Agenda and through preparing and managing studies and projects to support Member States; 
• assist participating Member States (pMS) interested in the analysis and generation of projects, including through the development of related courses of action;
• contribute to the development of the relevant planning, coordinating with EDA’s Operational Directorates’ Units, to promote the coherence of the European defence capability landscape, with a focus on the cyber-related R&D dimension;
• support the validation and verification of requirements with stakeholders through prototyping projects, collaborative experimentation and participation in operational exercises;
• actively follow technology developments in the field of Cyber Defence and identify technology trends and solutions with respect to military requirements for Cyber Defence; 
• provide input and advice to the EDA´s plans and financial management regimes, and externally to the Steering Board and other Member States´ meeting formats (Project Teams, Member States Points of Contact); 
• manage information through EDA’s Collaborative Platform and Portfolio Project Management systems to maintain a high level of information sharing with Member States and internally within EDA; 
• participate, on behalf of EDA, in conferences, seminars, and other activities within his/her subject matter expertise and deliver presentations and publications as required; 
• deputise for the Project Officer Cyber Defence;
• additional tasks as required in the interest of the service;

Duties may evolve according to development of the EDA’s structure and activities, and the decisions of EDA management.

 

 

5. QUALIFICATIONS AND EXPERIENCE REQUIRED

 

a. Conditions for eligibility

(1) General

• be a national of a Member State participating in the Agency; 
• be entitled to his/her full rights as a citizen; 
• have fulfilled any obligations imposed on him/her by the laws concerning military service; 
• produce the appropriate character references as to his/her suitability for the performance of his/her duties; 
• be physically fit to perform his/her duties; 
• have a thorough knowledge of one of the languages of the participating Member States and a satisfactory knowledge of another of these languages to the extent necessary to discharge his/her duties; 
• have no personal interest (financial, family relationship, or other) which could be in conflict with disinterested discharge of his/her duties within the Agency; 
• hold a valid Personnel Security Clearance Certificate (national or EU PSC at SECRET UE/EU SECRET level). Personnel Security Clearance Certificate’ (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, and which shows the level of EUCI to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual candidate.); 
• have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more, or a level of education which corresponds to completed university studies attested by a diploma and appropriate professional experience of at least one year when the normal period of university education is at least three years or be a graduate of a national or international Defence College; or where justified in the interests of the service, professional training of an equivalent level.

b. Essential selection criteria

(1) Professional

The candidate will be required to demonstrate that he/she has:

• excellent knowledge of technologies and experience of research activities related to Cyber Security and Cyber Defence; 
• good knowledge of the Cyber Security industry;
• good knowledge of the international environment concerned with Cyber Defence; 
• experience in the duties listed above; 
• experience in managing projects; 
• an understanding of the EDA’s main tasks and functions;
• a very good knowledge of written and spoken English. 

(2) Personal 

All staff must be able to fit into the Agency's way of working (see para. 2). Other attributes important for this post include:

• organisational and negotiations skills; 
• ability to work in a team in an international environment;
• results-orientation, and strong motivation;
• flexibility and innovativeness;
• commitment to the Agency's objectives;
• strong interpersonal, communication and analytical skills.

c. Desirable

The following will be considered an advantage:

• knowledge of the CSDP Capability Development Mechanism;
• experience of working in a multinational environment; 
• hold a (recognised) Project Management qualification;
• hold a certification in the Information Assurance domain (eg CISSP, CCSP, CISA, CISM, etc…);
• experience within public security agency and/or in the security research organisation.

 

 

6. INDEPENDENCE AND DECLARATION OF INTEREST

 

The Project Officer Cyber Defence Technology will be required to make a declaration of commitment to act independently in the Agency’s interest and to make a declaration in relation to interests that might be considered prejudicial to his/her independence.

 

 

7. APPOINTMENT AND CONDITIONS OF EMPLOYMENT

 

The Project Officer Cyber Defence Technology will be appointed by the Chief Executive.

 

Secondment will be as a member of the Seconded National Expert staff of the Agency for a three-year period (unless a shorter period is mutually agreed between the parties). Renewal is possible within the limits set out in the EDA SNE Rules. The successful candidates will be seconded as AD10 equivalent.

Applications are invited with a view to establishing a reserve list for the post of Project Officer Cyber Defence Technology at the EDA. This list is valid until 31/12/2019, and may be extended by decision of the Chief Executive. During the validity of the reserve list, successful candidates may be offered a secondment in the EDA according to their competences in relation to the specific requirements of the vacant post.

Inclusion on the reserve list does not imply any entitlement of secondment to the Agency.

 

 

 

8. EQUAL OPPORTUNITIES

 

The EDA is an equal opportunities employer and accepts applications without distinction on the grounds of age, race, political, philosophical or religious conviction, sex or sexual orientation and regardless of disabilities, marital status or family situation.

 

 

9. APPLICATION PROCEDURE

 

Candidates must submit their application electronically solely via the EDA website. Applications by any other means (hard copy or ordinary e-mail) will not be accepted. Applications must be submitted no later than midnight. Candidates are reminded that the on-line application system will not accept applications after midnight (Brussels time, GMT+1) on the date of the deadline. 

When applying, candidates from Ministries of Defence or other governmental entities are encouraged to inform their national administration.

A selection panel will be appointed. Please note that the selection panel's internal proceedings are strictly confidential and that any contact with its members is forbidden.

Each application will be screened based on the requirements of the job profile stated in the vacancy notice. The most suitable applicants will be called for an interview and a written test.

If recruited, you will be requested to supply documentary evidence in support of the statements that you make for this application. Do not send any supporting or supplementary information until you have been asked to do so by the Agency. 

Please note that once you have created your EDA profile, any correspondence regarding your application must be sent or received via your EDA profile. 

For any prior enquiry, please refer to the FAQ (Frequently asked questions) section, or send an e-mail to [email protected]. 

 

 

10. DATA PROTECTION

Please note that EDA will not return applications to candidates. The personal information EDA requests from candidates will be processed in line with Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union
institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) 45/2001 and Decision No. 1247/2002/EC.

The purpose of processing personal data which candidates submit is to manage applications in view of possible pre-selection and recruitment at EDA.
More information on personal data protection in relation to selection and recruitment can be found on the EDA website: http://www.eda.europa.eu/jobs/dataprotection

 

In accordance with the Rules applicable to national experts seconded to the European Defence Agency (2016/1352), Seconded National Experts are seconded to the Agency while remaining in the service of their national employer and continuing to be paid their national salary by that employer. Therefore, in order to be considered in the selection process, candidates for an SNE post must be sponsored by their national authorities. Confirmation is required in the form of a letter of sponsorship addressed to the Agency as far as possible by the closing date for the receipt of applications; and in any case not later than the recruitment date. The Rules are available on the EDA website http://www.eda.europa.eu - vacancies.

1. BACKGROUND

 

The European Defence Agency was established on 12 July 2004, and is governed by Council Decision (CFSP) 2015/1835 defining the statute, seat and operational rules of the European Defence Agency. 

The Agency has its headquarters in Brussels.

The main task of the EDA is to support the Council and the Member States in their effort to improve the Union's defence capabilities in the field of crisis management and to sustain the Common Security and Defence Policy (CSDP) as it currently stands and as it develops in the future.

The Agency is structured into four directorates. Three operational directorates: Cooperation Planning & Support; Capability, Armaments & Technology; and European Synergies & Innovation and the Corporate Services Directorate.

 

 

2. THE AGENCY'S WAY OF WORKING

 

The Agency is an “outward-facing” organisation, constantly interacting with its shareholders, the participating Member States, as well as with a wide range of stakeholders. It works in an integrated way, with multi-disciplinary teams representing all the Agency’s functional areas, to realise its objectives. Its business processes are flexible and oriented towards achieving results. Staff at all levels need to demonstrate the corresponding qualities of commitment, flexibility, innovation, and team-working; to work effectively with shareholders and stakeholder groups, formal and informal; and to operate without the need for detailed direction.

 

 

3. THE CAPABILITY, ARMAMENT & TECHNOLOGY DIRECTORATE

 

The Capability, Armament & Technology directorate prepares the programmes of tomorrow by maximising synergies between capabilities, armaments and Research & Technology. The Directorate brings together the Agency’s work in the areas of: Information Superiority (Communication & Information Systems, Surveillance & Reconnaissance, Space, Cyber Defence; Air (Remotely Piloted Aircraft Systems, Air-to-Air Refuelling, airlift and aerial systems technologies); Land and Logistics (Counter-IED, armoured systems, camp protection and land systems technologies, land systems, ammunitions, medical support and deployability); Maritime (Maritime Surveillance, Mine Counter Measures and naval systems technologies); and the Joint domain (mobility, transport, medical and Ammunition). Particular attention is given to identifying future Critical Defence Technologies needed to support military capabilities. The Directorate also provides PESCO secretariat functions.

 

 

4. DUTIES

 

The Project Officer Cyber Defence Technology will support the Head of Unit Information Superiority in developing research and technology opportunities for collaborative cyber defence projects. 

In particular, the Project Officer Cyber Defence Technology will be responsible for the following activities:

• manage the activities of the Cyber Research and Technology (R&T) Ad hoc Working Group (AHWG) consistent with the Strategic Research Agenda and through preparing and managing studies and projects to support Member States; 
• assist participating Member States (pMS) interested in the analysis and generation of projects, including through the development of related courses of action;
• contribute to the development of the relevant planning, coordinating with EDA’s Operational Directorates’ Units, to promote the coherence of the European defence capability landscape, with a focus on the cyber-related R&D dimension;
• support the validation and verification of requirements with stakeholders through prototyping projects, collaborative experimentation and participation in operational exercises;
• actively follow technology developments in the field of Cyber Defence and identify technology trends and solutions with respect to military requirements for Cyber Defence; 
• provide input and advice to the EDA´s plans and financial management regimes, and externally to the Steering Board and other Member States´ meeting formats (Project Teams, Member States Points of Contact); 
• manage information through EDA’s Collaborative Platform and Portfolio Project Management systems to maintain a high level of information sharing with Member States and internally within EDA; 
• participate, on behalf of EDA, in conferences, seminars, and other activities within his/her subject matter expertise and deliver presentations and publications as required; 
• deputise for the Project Officer Cyber Defence;
• additional tasks as required in the interest of the service;

Duties may evolve according to development of the EDA’s structure and activities, and the decisions of EDA management.

 

 

5. QUALIFICATIONS AND EXPERIENCE REQUIRED

 

a. Conditions for eligibility

(1) General

• be a national of a Member State participating in the Agency; 
• be entitled to his/her full rights as a citizen; 
• have fulfilled any obligations imposed on him/her by the laws concerning military service; 
• produce the appropriate character references as to his/her suitability for the performance of his/her duties; 
• be physically fit to perform his/her duties; 
• have a thorough knowledge of one of the languages of the participating Member States and a satisfactory knowledge of another of these languages to the extent necessary to discharge his/her duties; 
• have no personal interest (financial, family relationship, or other) which could be in conflict with disinterested discharge of his/her duties within the Agency; 
• hold a valid Personnel Security Clearance Certificate (national or EU PSC at SECRET UE/EU SECRET level). Personnel Security Clearance Certificate’ (PSCC) means a certificate issued by a competent authority establishing that an individual is security cleared and holds a valid national or EU PSC, and which shows the level of EUCI to which that individual may be granted access (CONFIDENTIEL UE/EU CONFIDENTIAL or above), the date of validity of the relevant PSC and the date of expiry of the certificate itself. Note that the necessary procedure for obtaining a PSCC can be initiated on request of the employer only, and not by the individual candidate.); 
• have a level of education which corresponds to completed university studies attested by a diploma when the normal period of university education is four years or more, or a level of education which corresponds to completed university studies attested by a diploma and appropriate professional experience of at least one year when the normal period of university education is at least three years or be a graduate of a national or international Defence College; or where justified in the interests of the service, professional training of an equivalent level.

b. Essential selection criteria

(1) Professional

The candidate will be required to demonstrate that he/she has:

• excellent knowledge of technologies and experience of research activities related to Cyber Security and Cyber Defence; 
• good knowledge of the Cyber Security industry;
• good knowledge of the international environment concerned with Cyber Defence; 
• experience in the duties listed above; 
• experience in managing projects; 
• an understanding of the EDA’s main tasks and functions;
• a very good knowledge of written and spoken English. 

(2) Personal 

All staff must be able to fit into the Agency's way of working (see para. 2). Other attributes important for this post include:

• organisational and negotiations skills; 
• ability to work in a team in an international environment;
• results-orientation, and strong motivation;
• flexibility and innovativeness;
• commitment to the Agency's objectives;
• strong interpersonal, communication and analytical skills.

c. Desirable

The following will be considered an advantage:

• knowledge of the CSDP Capability Development Mechanism;
• experience of working in a multinational environment; 
• hold a (recognised) Project Management qualification;
• hold a certification in the Information Assurance domain (eg CISSP, CCSP, CISA, CISM, etc…);
• experience within public security agency and/or in the security research organisation.

 

 

6. INDEPENDENCE AND DECLARATION OF INTEREST

 

The Project Officer Cyber Defence Technology will be required to make a declaration of commitment to act independently in the Agency’s interest and to make a declaration in relation to interests that might be considered prejudicial to his/her independence.

 

 

7. APPOINTMENT AND CONDITIONS OF EMPLOYMENT

 

The Project Officer Cyber Defence Technology will be appointed by the Chief Executive.

 

Secondment will be as a member of the Seconded National Expert staff of the Agency for a three-year period (unless a shorter period is mutually agreed between the parties). Renewal is possible within the limits set out in the EDA SNE Rules. The successful candidates will be seconded as AD10 equivalent.

Applications are invited with a view to establishing a reserve list for the post of Project Officer Cyber Defence Technology at the EDA. This list is valid until 31/12/2019, and may be extended by decision of the Chief Executive. During the validity of the reserve list, successful candidates may be offered a secondment in the EDA according to their competences in relation to the specific requirements of the vacant post.

Inclusion on the reserve list does not imply any entitlement of secondment to the Agency.

 

 

 

8. EQUAL OPPORTUNITIES

 

The EDA is an equal opportunities employer and accepts applications without distinction on the grounds of age, race, political, philosophical or religious conviction, sex or sexual orientation and regardless of disabilities, marital status or family situation.

 

 

9. APPLICATION PROCEDURE

 

Candidates must submit their application electronically solely via the EDA website. Applications by any other means (hard copy or ordinary e-mail) will not be accepted. Applications must be submitted no later than midnight. Candidates are reminded that the on-line application system will not accept applications after midnight (Brussels time, GMT+1) on the date of the deadline. 

When applying, candidates from Ministries of Defence or other governmental entities are encouraged to inform their national administration.

A selection panel will be appointed. Please note that the selection panel's internal proceedings are strictly confidential and that any contact with its members is forbidden.

Each application will be screened based on the requirements of the job profile stated in the vacancy notice. The most suitable applicants will be called for an interview and a written test.

If recruited, you will be requested to supply documentary evidence in support of the statements that you make for this application. Do not send any supporting or supplementary information until you have been asked to do so by the Agency. 

Please note that once you have created your EDA profile, any correspondence regarding your application must be sent or received via your EDA profile. 

For any prior enquiry, please refer to the FAQ (Frequently asked questions) section, or send an e-mail to [email protected]. 

 

 

10. DATA PROTECTION

Please note that EDA will not return applications to candidates. The personal information EDA requests from candidates will be processed in line with Regulation (EU) N° 2018/1725 of the European Parliament and of the Council of 23 October 2018 on the protection of natural persons with regard to the processing of personal data by the Union
institutions, bodies, offices and agencies and on the free movement of such data, and repealing Regulation (EC) 45/2001 and Decision No. 1247/2002/EC.

The purpose of processing personal data which candidates submit is to manage applications in view of possible pre-selection and recruitment at EDA.
More information on personal data protection in relation to selection and recruitment can be found on the EDA website: http://www.eda.europa.eu/jobs/dataprotection

 

 

 

 

 

 

 

 

 

 

Section Head (Service Support)-180971

 

Primary Location  Belgium-Mons

NATO Body  Supreme Headquarters Allied Powers Europe

Schedule  Full-time

Salary (Pay Basis)  : 5,365.51Euro (EUR) Monthly

Grade A.2

 

  :  

GENERAL BACKGROUND:

 

The NATO CIS Group conducts CIS operational planning and provides deployed/deployable CIS services and support in support of NATO military operations and exercises.  The NATO CIS Group is located at the Supreme Headquarters Allied Powers Europe (SHAPE) the Headquarters of Allied Command Operations (ACO), one of the two major military commands of the North Atlantic Treaty Organisation (NATO).

 

POST DESCRIPTION:

 

Location: Casteau/Mons, 60 Km south of Brussels (Belgium)

Division: J2/J6 Division

POST CONTEXT/POST SUMMARY

The incumbent is the senior technical advisor to the NCISG Commander and the whole NCISG subordinate structure (NSBs and DCMs) on all issues related with the lifecycle management activities (technical design requirements, transition, operation and continuous service improvement) for all Information Technology (IT) Service Management (SM) matters, to include FMN development, alignment and implementation in NCISG.

PRINCIPAL DUTIES

The incumbent's duties are:

1)            Is responsible to the Head Technology and Service Management Branch for leading, supervising and managing the Service Support Section and coordinating the duties of his team to ensure the provision of all IT SM Services during exercises and operations.

2)            Focal point representing the Commander NATO CIS Group concerning all IT SM matters and requirements (urgent to long-term, static and deployable) at NATO and other international and national headquarters, commands, agencies, conferences, working groups, and boards inside and outside SHAPE.

3)            Providing functional and technical leadership, the incumbent directs, manages and coordinates the team of civilian and military engineers which provides technical and procedural requirements management for COMMS, Core IS and CoI services, in static and deployed environments.

4)            Advises the NATO CIS user's community and co-ordinating the provision of required IT Service Management capabilities.

5)            Is the main interface with ACO, ACT and the NATO C&I Agency to ensure compliance of the IT Service Management capabilities with the operational requirements, both in static and deployed environments.

6)            Develops and executes exercise/operation lessons learnt analysis for the identification of IT SM capability shortfalls and initiate actions to address them.

7)            Liaises with ACO, ACT and NCIA regarding the definition of high level service provision requirements for IT SM and provides technical support to engineers, contractors and technicians for assigned projects and programs.

8)            Co-ordinates IT SM engineering aspects of running operations with external entities including the NCIA and nations.

9)            Defines development process methodology and best practices for all IT Service Management issues, surveys external emerging developments, and evaluates new standards and methodologies that will have a positive impact on technical and procedural DCIS service provision.

10)         Validates IT Service Management requirements from subordinate Battalion requirements.

 

Functional area funding authority.

Functional area decision authority.

 

SPECIAL REQUIREMENTS AND ADDITIONAL DUTIES

Mandatory Deployment Post.  The incumbent may be required to undertake deployments in support of military operations and exercises, and/or TDY assignments, both within and outside NATO boundaries.  Such operational deployment may exceed 30 days duration up to 183 days in any period of 547 days and may be on short notice.  For NATO International Civilian Staff, acceptance of an employment contract linked to this post constitutes agreement to deploy in excess of 30 days if required.

The work is normally performed in a Normal NATO office working environment.

Normal Working Conditions apply.

The risk of injury is categorised as: No Risk.

 

ESSENTIAL QUALIFICATIONS

A.        Professional/Experience

1.            Previous Staff experience at large military or governmental organization or major private company.

2.            Background in engineering or operations support of CIS including at least 2 years pertinent and practical experience.

3.            Minimum 2 years cumulative experience with support of military information systems and telecommunication operations.

4.            A minimum of 2 years of experience administrating and supporting automated information systems.

5.            Broad experience in IT Service Management, including Service Transition, Service Operations and Continual Service Improvement phases in ITIL.

6.            Minimum 2 years experience in requirements analysis, engineering and management.

7.            Good knowledge of system interoperability, LAN/WAN and network concepts.

8.            High level of organizational, coordination and communication skills.

9.            In-depth knowledge and practical experience in project management, risk management, incident / change / configuration management, quality assurance and testing.

10.         Minimum 2 years working experience in a CIS Office of an international organization or military Headquarters.

 

B.        Education/Training

University Degree and 2 years function related experience, or Higher Secondary education and completed advanced vocational training leading to a professional qualification or professional accreditation, with 4 years post related experience.

 

C.        Language

English - SLP 3333 (Listening, Speaking, Reading and Writing)

NOTE: The work both oral and written in this post and in this Headquarters as a whole is conducted mainly in English.

 

DESIRABLE QUALIFICATIONS

A.        Professional Experience

1.            Minimum 2 years experience in management of equipment/system projects.

2.            Minimum 2 years experience in system management and online performance monitoring and configuration management of digital networks, transmission systems and information systems, to include NATO off- the-shelf command and control information systems such as Intel FS, LogFS, NCOP or AirC2IS.

3.            Minimum 2 years experience in using various Requirement Engineering tools and techniques.

4.            Knowledge of NATO CIS, and its concepts, policies, and architectures.

 

B.        Education/Training

1.            Risk Management certification.

2.            COBIT 5 Foundation.

 

Courses:

1.            NATO C4ISR Orientation for Officer or equivalent.

2.            NATO EXERCISE PLANNING COURSE or equivalent.

3.            NATO Staff Officer Orientation Course

 

ATTRIBUTES/COMPETENCIES

A.        Personal Attributes

The incumbent will need to display a high degree of professionalism and technical expertise in performance of his/her duties. The rapidly changing NATO environment and increasingly constrained resource situation creates a requirement to solve numerous complex problems and challenges, which shall require the incumbent to draw upon a comprehensive ability to reason, analyse, act with persuasion and diplomacy. Requires a high degree of tact and perseverance to influence discussions and ensure that technically sound decisions are made. The incumbent must be able to use own initiative without direct supervision.

 

B.        Managerial Responsibilities

Dependent on requirements, the incumbent may be required to direct and supervise the work of additional staff within the functional area.

 

C.        Professional Contacts

Regular professional contacts with others inside and/or outside immediate organisation on functional matters.  Solicits/gives information and provides advice/guidance.

 

D.        Contribution To Objectives

The work involves the analysis and research of a complete task with recommendations affecting the plans and management of the organisational element.

This post reports to OCG CXRX 0010 - Branch Head (Technology and Service Management)

 

E.        Supervisory Responsibilities

There are first line reporting responsibilities for the following numbers of staff: 1× OR-7; 3× A-2; 1× B-5; 1× B-4.

REMARKS:

This job is advertised for recruitment purposes in anticipation of formal authorization to offer a contract to the selected candidate. If authorization to offer a contract is not obtained, the selection process will be cancelled with no further obligation to the applicants.

 

The candidature of NICs who are redundant / unplaced from NCS-A will be given priority consideration provided their CHRM notifies SHAPE Recruitment Section by not later than the vacancy’s closing date.

 

Duration of contract: Serving staff members will be offered a contract according to the NATO Civilian Personnel Regulations (NCPR). Newly recruited staff will be offered a definite duration contract of three years normally followed by an indefinite duration contract.

HOW TO APPLY FOR A NATO CIVILIAN POST AT SHAPE:

Applications are to be submitted using NATO Talent Acquisition Platform (NTAP) (https://nato.taleo.net/careersection/1/jobsearch.ftl?lang-en).  Applications submitted by other means (e.g. mail, e-mail, fax, etc) are not accepted. 

 

NTAP allows adding attachments.  A copy of the qualification/certificate covering the highest level of education required by the job description must be provided as an attachment.

 

Essential information must be included in the application form. Particular attention should be given to Education and Experience section of the application form. Each question should be answered completely.  Expressions such as “please see attached CV, please see annex / enclosed document” or invitations to follow links to personal webpages are not acceptable and will be disregarded. All answers should be in English (preferably) or in French.

 

Shortlisted candidates will be requested to provide original documentary evidence and a set of copies supporting statements in their applications.

 

Current and past civilians working for NATO or any Coordinated Organization, shall indicate their last grade and step held (next to job title), and specify the name of employing NATO body or Coordinated Organization.

 

Remarks:

A)          Only nationals from the 29 NATO member states can apply for vacancies at SHAPE. 

          Applications are automatically acknowledged within one working day after submission. In the absence of an acknowledgement please make sure the submission process is completed, or, re-submit the application.  

C)          Qualified redundant staff of the same grade interested in this post should inform this office, via their HR/Personnel Office by not later than vacancy’s closing date.

D)          Candidates’ individual telephone, e-mail or telefax enquiries cannot be dealt with. All candidates will receive an answer indicating the outcome of their application.

System Engineer-180976

 

Primary Location  Netherlands-The Hague

NATO Body  NATO Communications and Information Agency (NCI Agency)

Schedule  Full-time

Salary (Pay Basis)  : 5,667.94Euro (EUR) Monthly

Grade A.2

 

  :   

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).

 

The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace.

 

The NCI Agency is looking for a talented System Engineer

 

Directorate Air and Missile Defence Command and Control (AMDC2), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment, evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions.  Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems.

 

The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related internal and contracted projects throughout their lifecycle. It provides estimation of the required effort for each project/task and staffs, plans, allocates and manages engineering resources according to agreed priorities. ENB executes overall design responsibility to ensure and harmonize the integrity, technical coherence and interoperability across all AirC2-related based projects throughout product lifecycles (requirements, design, implementation, test support and site support) and across assigned projects. ENB also maintains close coordination with Service Strategy and other key stakeholders across the Agency for technical roadmaps and engineering matters.

 

The System Engineering In-Service Support (SYS-ISS) Section manages, controls, guides and orchestrates all system engineering activities related to the in-service support of allocated systems and ensures that maintenance and organic evolution of those systems is defined and executed according to agreed-upon standards and consistent with contractual commitments and roadmaps. It also orchestrates the maintenance and deployment of associated baselines.  SYS-ISS manages in-service support system engineering resources allocated to all projects assigned to theDAMDC2. It also ensures that organic baselines are maintained in accordance with the appropriate baseline management strategies.

 

Role Responsibilities

 

Under the direction of Head SYS-ISS, the incumbent will perform duties as follows:

• Maintain an in-depth knowledge at system and sub-system level of the products of the AMDC2 with an emphasis on system architecture, integration, software build and verification aspects;
• Contribute to the analysis of change requests from a system / software and off-the-shelf product integration testing perspective and estimating the approach, time and resources needed;
• Develop and maintain integration / regression test concepts, plans, procedures, criteria and records in co-ordination with the appropriate engineering / project teams;
• Design, generate and maintain appropriate test data;
• Co-operate with the engineers performing system integration to ensure that the required system is correctly built;
• Co-ordinate with the Platform Engineering Section to ensure that the required target hardware / network environment is correctly prepared and configured;
• Perform integration tests in accordance with the planning and verifies that the integrated system executes in its target environment, interfaces correctly and provides for basic functionality;
• Analyse and document the test results, reports on the outcome, recommends on further processing and contributes to problem resolution;
• Notify the Verification & Validation Section and other stakeholders of the availability of the integrated system for further test actions;
• Participate in project milestone and artefact reviews to ensure appropriate consideration of the integration aspects;
• Perform on-site-support (e.g. installation of new releases and data, problem resolution etc) as directed.
• Develop and maintains tool for the automation of integration test suites;
• Liaise with the Customer Service Desk for problem resolution and provides second-line support as required;
• Maintain a high level of expertise in the technical areas above and stays abreast of software engineering best practices;
• When the incumbent is assigned to support a project/product, he / she reports also to the respective project leader on related matters;
• Verify the correct integration of sub-systems which is an essential contribution to the timely delivery of quality products;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.

 

Person Specification

 

We are looking for candidates with A Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in Systems Engineering of large-scale distributed software or a related discipline and 4 years post related experience or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post.

 

Experience Required

 

In addition to 2 years post related experience (Master’s degree) or 4 years post related experience (Bachelor’s degree)we also require the following:

• Recent experience in the analysis, design, development or maintenance of large-scale distributed software-intensive transaction processing or management support systems (like management information-, decision support systems, etc);

• General up-to-date knowledge of operating systems, computer system architectures, client/server, LAN/WAN and network concepts.

The following will be considered as an advantage

• Experience in the use of modern Data Base Management Systems and knowledge of Data Management concepts;

• Experience in system / software integration applied to the development or maintenance of modern automated AirC2, air traffic control or equivalent command/control systems;

• Experience in the integration of Off-the-shelf (OTS) software;

• Experience in the operational use or software maintenance of a current air operations, command and control or air traffic control system;

• Experience in automated tools supporting software / system testing;

• Advanced university degree in a discipline related to the function of the post;

• Within his/her academic studies, vocational training or by supplementary formal training the incumbent should have proof of training system administration, network and/or testing management;

• Prior experience of working in an international environment comprising both military and civilian elements;

• Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required

 

We are looking for a person who demonstrates the following behavioural competencies:

 

Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Analysing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgements from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.

Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

 

Travel

 

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices;

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

 

Language Skills

 

A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE:  Most of the work of the NCI Agency is conducted in the English language.

 

Supervisory/Guidance Duties

 

You may give professional guidance to staff

 

Contract

 

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

 

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency,
• Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

 

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

 

What do we offer?

 

Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

 

Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

 

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months. 

We appreciate your patience.

Senior Technician (User Support)-181128

 

Primary Location  Netherlands-The Hague

NATO Body  NATO Communications and Information Agency (NCI Agency)

Schedule  Full-time

Salary (Pay Basis)  : 3,871.05Euro (EUR) Monthly

Grade B.4

 

  :  

• Investigates and resolves technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Advises his/ her superiors and recommends technical solutions;
• Supervises and provides level 1 & level 2 support of end-user ICT assets in accordance with Agency processes and procedures;
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;
• Ensures the liaison with local logistics in order to fulfil the level 1 support of end-user ICT assets;
• Supervises and conducts equipment testing to and from the supply line, documents serviceability status, initiates Technical Assessment Reports;
• Contributes to the implementation of the Branch's continual service improvement procedures and contributes to the NCI Agency continual service improvement process;
• Documents the configuration of assigned ICT infrastructure and updates required operating procedures;
• Prioritises work ensuring timely implementation;
• Installs, maintains and operates the full range of end-user computing, printing and network devices required to deliver systems and services for user office automation;
• Executes support requests, work orders and other tasks;
• Contributes to IT Security compliance and remediation and contributes to incident, change, configuration and asset management processes through ITSM toolkit;
• Coordinates and conducts work to meet quality targets;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.

• Very good knowledge in using ITSM tools such as BMC Remedy;
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
• Extensive knowledge of and experience in the troubleshooting of the latest versions of MS Windows client side operating systems and common desktop applications;
• Very good knowledge of troubleshooting modern communication means;
• Customer focus and service orientation;
• Highly effective interpersonal skills in dealing with highly demanding users and under high workload;
• Strong team player skills to contribute to an atmosphere of mutual respect, personal accountability, and professional support;
• Experience in leading a small team;
• ITIL foundation certification.

• Knowledge of Windows Server, Networking Hardware, Networking Protocols, Telephony systems;
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well;
• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.
• Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones;
• Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency.
• Staff member's deployability to operational theatre.

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

Technician (User Support)-181129

 

Primary Location  Netherlands-The Hague

NATO Body  NATO Communications and Information Agency (NCI Agency)

Schedule  Full-time

Salary (Pay Basis)  : 3,434.53Euro (EUR) Monthly

Grade B.3

 

  :  

• Assists the resolution of technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Seeks recommendations from his/ her superiors for technical solutions;
• Provides level 1 & level 2 support of end-user ICT assets in accordance with Agency processes and procedures;
• Records work in Service Management systems, records cause of failure, updates configuration control records and asset management records;
• Documents the configuration of assigned ICT infrastructure and updates required operating procedures;
• Executes procedures, tools and techniques for monitoring and managing the performance of assigned ICT infrastructure and provides reports as required;
• Monitors and reports the capacity of the assigned ICT infrastructure;
• Assists with the implementation of assigned project work packages;
• Organises own work and prioritises incident resolution when required and in line with operational needs;
• Conducts work to meet quality targets;
• Deputize for higher grade staff, if required;
• Performs other duties as may be required.

• Knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows, MS Office, Visio, MS Project and Internet Explorer at their latest versions;
• Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access and WLAN);
• Experience in end user support in general;
• Customer focus and service orientation as well as highly effective interpersonal skills in dealing with demanding customers under high workload;
• ITIL foundation certification.

• Knowledge of Windows Server, Networking Hardware, Networking Protocols, Telephony systems;
• Prior experience of working in an international environment comprising both military and civilian elements
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

• Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well;
• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals;
• Following Instructions and Procedures - Appropriately follows instructions from others without unnecessarily challenging authority; follows procedures and policies; keeps to schedules; arrives punctually for work and meetings; demonstrates commitment to the organisation; complies with legal obligations and safety requirements of the role;
• Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences;
• Coping with Pressures and Setbacks - Maintains a positive outlook at work; works productively in a pressurised environment; keeps emotions under control during difficult situations; handles criticism well and learns from it; balances the demands of a work life and a personal life.

• Renewal is in the interest of the Agency.
• Staff member's desire to remain with the Agency.
• The financial situation provides sufficient funding for the post held.
• The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
• Staff member has served the Agency with performance to the required standard as defined by the Agency.
• Staff member's deployability to operational theatre.

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.