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Found 2 results

  1. Tasks Take overall responsibility for request fulfillment/problem management Coordinate and prepare project/service management activities, resources and information for the commencement of the project Act as point of contact and communicate project status to all parties Maintain communication with the client and follow up to identify areas of improvement (frequent travel) Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) Monitor client service on a daily basis (technical accuracy and response times) Ensure high quality client support by using ITIL best practices Train and support the project/service team and the vendors/third parties Handle changes that may arise Qualifications BSc degree in Computer Science, Information Technology or relevant field At least 3 years of experience in IT field (administrator, developer, etc) At least 1 year of experience in project/service management Experience in an ITSM tool ITIL Foundation certification and/or ITIL Intermediate certification Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent communications skills in English (written and verbal) Availability to travel abroad on a regular basis (1 week per month) Team management skills Primary Location: Greece Annual Budget: Based to experience Duration: Contract running for 4 years Certifications needed would be offered for free and training to obtain them. instrategic@gmail.com
  2. Tasks Take overall responsibility for request fulfillment/problem management Coordinate and prepare project/service management activities, resources and information for the commencement of the project Act as point of contact and communicate project status to all parties Maintain communication with the client and follow up to identify areas of improvement (frequent travel) Produce monthly reports for the team’s performance against specific KPIs set by the client and use tools to monitor working hours, plans and expenditures Issue all appropriate legal paperwork (e.g. contracts and terms of agreement) Monitor client service on a daily basis (technical accuracy and response times) Ensure high quality client support by using ITIL best practices Train and support the project/service team and the vendors/third parties Handle changes that may arise Qualifications BSc degree in Computer Science, Information Technology or relevant field At least 3 years of experience in IT field (administrator, developer, etc) At least 1 year of experience in project/service management Experience in an ITSM tool ITIL Foundation certification and/or ITIL Intermediate certification Solid technical background with an ability to give instructions to a non-technical audience Customer-service oriented with a problem-solving attitude Excellent communications skills in English (written and verbal) Availability to travel abroad on a regular basis (1 week per month) Team management skills Primary Location: Greece Annual Budget: Based to experience Duration: Contract running for 4 years Certifications needed would be offered for free and training to obtain them. instrategic@gmail.com
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