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Junior Network Technician

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Primary Location Belgium-Brussels
Organizational Element BICES
Schedule Full-time
Salary (Pay Basis) : 3,529.71Euro (EUR) Monthly
Grade B.4


Please note that due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

Do you have technical 1st and 2nd line support experience with Networking and communications issues? Do you have experience of the Incident & Problem Management Process? Do you have experience of IP Cryptographic devices and Firewalls, Mail guards and other security devices?

If the Answer is YES, this post is ideal for you.

The Battlefield Information Collection and Exploitation Systems Group, BICES is currently seeking a Junior Network Technician within its Communications Section to provide 1st and 2nd level support for complex technical resolutions in the area of all networking and associated components, including those associated with all cryptographic materials and to play a key role during the investigating of possible security vulnerabilities, by performing in-depth analyses, and providing reports with recommendations of possible actions to eliminate, or mitigate IT security risks.

Role Responsibilities

The Battlefield Information Collection and Exploitation Systems Group, BICES is a NATO body which provides NATO forces and other national allied military organizations with near-real-time, correlated, situation and order of battle (OB) information. This capability supports threat analysis, target recommendations and, indications and warning.

Your primary role as Junior Network Technician is to ensure that required actions are taken to resolve incidents and customer requests following the established models, outlined by the Service Delivery Manager. These actions are in concert with additional support tiers, including Service Desk, Systems Section, Information Assurance and on case-by-case bases the necessary Engineering section, with an overall aim of providing timely 1st and 2nd level support for network services/assets (e.g. routers, switches, crypto , border protection devices, etc.). You will also maintain, update and modify network management and monitoring services, and support other Network Technicians in planning both Incident and Problem Management functions based on scheduled and systematic analysis reviews; and will be responsible for providing advice for upgrades, changes and modification on network services through Capacity Management studies, such as: bandwidth utilizations, limitations of operational devices, as they reach limitation thresholds and lifecycle effectiveness.

Under the direction and supervision of the Section Head (Network Technologist) you will be:
Supporting the integration, operation and maintenance of the BBN node with regards to networking, IP management, overseeing all Network components (crypto equipment, modems, routers, switches, and Security Boundary devices like Firewalls, and Guards).
Assisting Configuration Management process, by updating the Configurations Management Database (CMDB) and providing data to be tracked and included into the CMDB, and participate in any/all auditing, accounting and verification processes
Supporting the development of change and release plans, to include testing, rollout and rollback plans. Assists during the periodic testing of Disaster Recovery/Business Continuity Plans, and reporting findings with recommendations on improvements for further developments.
Executing established maintenance plans for all networks and cryptographic components and records all actions for historical purposes.
Assisting in maintaining all technical and service oriented documentation pertaining to assigned network components.
Preparing Request for Changes on behalf of customer support, as it pertains to Incidents and Requests for Change management processes.
Reviewing and tests Standard Operating Procedures (SOPs) for Networking and Cryptographic troubleshooting, ensuring accuracy and standardization of implemented procedures.
Collecting and validating systems and services performance metrics, optimizing performance. Assists the Service Delivery Manager in the creation and execution of Service Improvement Plans (SIPs).
Collecting analysing and forwards proposals for required service and technical underpinning support contracts through Section Technologist.
Supporting the analysis of incident/problem patterns and developments spare parts kit and recover action plans, which minimize downtime of services.
Assisting the actions required to maintain the Alternate BOC (Alt BOC) within the same standards as provided above.
Supporting BGX Training Deliveries by developing training sessions and workshops. Contributes as IT- Trainer to internal and external trainings such as BICES System Administrator Trainings (BSAT) or internal Staff Trainings.
Performing other duties as may be required.

You may be required to travel for business purposes to NATO, national (NATO and non-NATO) and some Operational facilities (Both Inside and Outside of NATO boundaries). As well as this frequent travel between the NCIA offices may also be required.

Person Specification

Qualifications Required

The Successful candidate will hold, as a minimum, vocational training at a higher level in a technical subject with substantial Information Technology (IT) leading to professional qualifications, or, a High School Diploma or equivalent in a technical subject complemented by substantial Information Technology qualifications / accreditations.

It is also essential that you hold, as a minimum, a Cisco Networking certification at Associate level – CCNA (Cisco Certified Networking Associate).

In addition to this it would be considered highly desirable if you hold:
Certification on IT Industry standards such as ITIL
Formal Training or certification in CISCO Call Manager Voice/Video over IP Technologies.

Experience Required

It is essential that the successful candidate holds, as a minimum, 5 years of post-related experience in Networking and IT; and within this experience it is essential that you can display:
Extensive hands-on experience with IP Cryptographic devices (e.g. Thales IP TCE family) and Formal Training in the use and maintenance of cryptographic materials.
Ability to understand, assess and solve technical issues in a troubleshooting environment and under time pressure constraints.
Advanced knowledge of LAN/ WAN communications, router/switched based networks and routing protocols, with specific expertise on TCP/IP, MPLS and Cisco products/technologies.
Detailed knowledge of Firewalls, Mail guards, Voice and Video guards, IDS/ IPS capabilities, Certificate Servers and PKI environments.
Experience in configuring/connecting/cabling DCE/DTE devises with detailed knowledge of relevant interfaces (e.g. V35, G703).
Ability to effectively prepare and maintain documentation, of a technical nature (e.g. configuration guides, diagrams, training preparations, request for changes and SOPs).
Ability to prepare and deliver IT related trainings and Workshops.

It would be considered highly desirable if you could display knowledge or experience of:
Knowledge of NATO and national information technology security polices and experience in the installation, configuration, and maintenance of network based systems in accordance with NATO and/or national Security regulations.
Recent experience in Military Operations, with Coalition Operations experience highly desired.

Competencies Required
Interpersonal Savvy - Relates well to all kinds of people—up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can diffuse even high-tension situations comfortably.
Planning - Accurately scopes out length and difficulty of tasks and projects; sets objectives and goals; breaks down work into the process steps; develops schedules and task/people assignments; anticipates and adjusts for problems and roadblocks; measures performance against goals; evaluates results.
Priority Setting - Spends his/her time and the time of others on what's important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal; eliminates roadblocks; creates focus.
Decision Quality - Makes good decisions (without considering how much time it takes) based upon a mixture of analysis, wisdom, experience, and judgment; most of his/her solutions and suggestions turn out to be correct and accurate when judged over time; sought out by others for advice and solutions.
Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Drive for Result - Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.


Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

What do we offer?
Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
Education allowance for children (where appropriate) and an excellent private health insurance scheme;
Generous annual leave and home leave (if eligible).
Retirement Pension Plan

To learn more about NCI Agency and our work, please visit our website.

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