Principal Technician (Application Support)

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https://nato.taleo.net/careersection/2/jobsearch.ftl?lang=en

 

 

 

 

Principal Technician (Application Support)

Job Number: 150187 -

Belgium-Mons

 

Application Deadline: 12-Jun-2015, 11:59:00 PM

 

 

 

Description

:

Do you have relevant experience in supporting in-service operations and service transition of the systems? Can you demonstrate ability in working within cross-functional teams? Do you have excellent communication skills? If the answer is yes, this job is for you!

 

NATO Communications and Information Agency (NCI Agency) is looking for Principal Technician (Application Support) with sound technical background in the application management and development area and the ability to demonstrate tact and sensitive political awareness as a member of multinational technical teams.

 

Role responsibilities

The NCI Agency has been established with a view to meeting to the best advantage the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.

 

This post is assigned to the Service Support and Business Applications Service Line (SSBA SL) of the NCI Agency’s Application Services Directorate. The Application Support Technician will participate directly in the Service Operations process within the area of responsibility of the SSBA SL that includes:

• Logistics COI Application services;
• Medical COI Application services.

You will undertake the execution of a range of important technical tasks to support the various Service Owners and System Managers in the SSBA SL. Under the overall direction of the Service Owner(s) and System Manager(s), you will perform duties such as the following:

• Supporting in-service operations of the system, including:
  • Support and operation of the assigned system(s);
  • Administration of static and/or deployed systems, portals and applications and participation on exercises;
  • Monitoring of performance of the assigned systems;
  • Provision of support services in accordance with the NCI Agency support levels, roles and responsibilities;
  • Analysis, design, implementation and maintenance of changes to system authorised by Service Change Control Approval Board (SCCAB);
  • Support to configuration management, release and testing;
  • Identification and implementation of improvement opportunities both within the systems and the processes;
  • Maintenance of the operational & support environments;
  • Technical reviews, walkthroughs and audits.
• Supporting service transition, including:
  • Implementation of adaptive, preventive or corrective SW or configuration changes;
  • Implementation and execution of test cases and test suites;
  • Implementation of deployment scripts and/or packages.
• Gathering and reporting metrics and Key Performance Indicators (KPIs);
• Supporting CIS Support Units (CSU) and other support staff for daily operations of the system;
• Contribution to the NCI Agency communication with end users;
• Provision of input to the preparation of functional and technical specifications for software and hardware with special focus on the SSBA SL domain;
• Provision of technical contributions in the conception, development and co-ordination related to all aspects of software development within the SL projects or services;
• Performing other duties as may be required.

 

Person specification

Qualifications required:

You will hold a vocational training at a higher technical level in the field of computer science, information and communication technology or closely related scientific or engineering discipline preferably equivalent to a university degree.

 

Experience required:

You will be required to prove at least 8 years relevant experience in various areas of Software Engineering including the following:

• Software design, implementation and testing;
• Programming techniques and methodologies associated with the duties described above;
• Configuration management practices and tools;
• Agile software development methodologies;
• Design and implementation of Human Machine Interfaces.

 

In addition, you need to demonstrate:

• Knowledge and experience in state-of-the-art technologies, relevant to software engineering, e.g.:
  • Programming languages and platforms, like C++, C# and Java, .NET, WCF, WPF, HTML5, REST Services, Web Services, XML, SQL;
  • Application server technologies;
  • Multi-tiered, distributed systems;
  • Service-Oriented architectures;
  • Relational data base management systems;
  • Web authoring, design and administration tools.
• Knowledge of commonly used standards and best practices for software engineering, including design patterns;
• Knowledge of international, commercial/industrial standards for information processing and transfer of information;
• Knowledge of ITIL IT service management model;
• Knowledge of Incident and Problem Management processes and experience in this area;
• Ability to write technical documentation and user guides;
• Ability to communicate effectively orally and in writing.

 

It will be considered and asset if you can demonstrate:

• Knowledge of military and/or civilian logistic processes and/or applications;
• Analytical capability and knowledge of concepts and technologies in areas such as systems analysis, data fusion, decision-making and data processing;
• Former experience and knowledge of Service Transition processes like Release and Deployment, Test and Validation and Change Management;
• Knowledge of Oracle and/or PostgreSQL database management systems;
• Experience with data modelling of complex systems;
• Experience with data and systems interoperability;
• Application management/development team work experience;
• Prior experience of working in an international environment comprising both military and civilian elements;
• Ability to work in cross functional teams;
• Knowledge of NATO responsibilities and organization, including ACO and ACT.

 

Competencies Required

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

 

Language skills:

A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

 

Travel:

Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

 

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

 

To learn more about NCI Agency and our work, please visit our website.

 

Please note: Due to the NCI Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.