Head (ICS)

[afotakel]

Closing Date 17^th  June 2015

https://nato.taleo.net/careersection/2/jobdetail.ftl

 

 

Head (ICS)-150202

 

Primary LocationTurkey-Izmir

 

Organizational ElementSERVICE OPERATIONS DIRECTORATE

ScheduleFull-time

 

Salary (Pay Basis): 9,907.02Turkish Lira (TRY) Monthly

Grade A.2

 

 

Description

:

If you have experience with LAN Infrastructure to include both fibre and copper cabling and active components (switches) and a service minded attitude with a strong interest in working directly with users, this Head (Infrastructure and Communications Services Section) position is ideal for you!

Role responsibilities:
 

Service Support Branch is responsible for the installation, operation, and maintenance of all assigned CIS in accordance with SLAs and for the provision of limited support to corporate customers as directed.

Infrastructure and Communication Services is responsible for the interface with the NATO wide communication systems and National Defense Networks. It maintains local area network infrastructure and provides Audio Visual and VTC services. Head (Infrastructure and Communications Services) is responsible for the interface with the NATO wide area communication systems, including operating the PABX and NGCS node equipment; installs, operates and maintains local area network infrastructure; and facilitates VTC services.

In this position, you perform duties such as the following:

 

• Engineer overall responsible for the installation, integration, programming, operations and maintenance of the interface with the NATO wide area communications systems, to include the NGCS node equipment and Packet Transfer Component (PTC) routers and switches; the local PABX and NATO Core Network (NCN) voice switch; Local Area Network (LAN) Infrastructure to including both fibre and copper cabling, patch panels and active components; and VTC equipment;
• Performs regional circuit management duties as assigned. Supervises the installation of new circuits and proposes possible rerouting of circuits;
• Responsible for problem analysis and solution testing beyond the technical abilities of subordinate technicians;
• Liaises and co-ordinates with Parent CSUs staff and external staff/contractors on technical matters pertaining to operations and maintenance of systems/equipment and supported services;
• Responsible for providing input to Operations, Project Management, Plans and Requirements (OPMPR) for technical requirements for future projects impacting subordinate cells, to include expert guidance on LAN infrastructure design and operations to include cabling, switches and protocols; expert guidance on PABXs and telephony; expert guidance on WAN multiplexing, routers and routing protocols;
• Responsible for providing implementation planning input, to include rollback plans, to OPMPR and in turn guide subordinate cells in the execution of those plans;
• Collects and analyses subordinate unit performance metrics for SLA reports and suggests to Operations, Plans and Service Management (OPSM) possible Service Improvement Plans (SIPs). Assists in the creation and execution of such SIPs;
• Responsible for providing input and assisting in the engineering of the Squadron Disaster Recovery/Business Continuity Plans. Responsible for engineering testing programs for such plans and directing subordinate cells in periodic plan testing. Responsible for executing Disaster Recovery/Business Continuity Plans for his subordinate cells;
• Collects from subordinate cells, analyses and forwards to Head (OPSM) proposals for required service and technical underpinning support contracts;
• Analyses incident patterns of supported equipment and directs subordinate cells in the development of a spare parts kit, which minimizes downtime of equipment due to awaiting parts;
• Ensures subordinate cells have an effective preventive maintenance program;
• Ensures subordinate cells perform effective configuration control;
• Reviews subordinate cells’ input to the annual O+M budget and CEP for accuracy and correct assessment of the impact of new technology and systems;
• Responsible for overseeing and coordinating the training program of subordinate cells, ensuring the effectiveness of such program as well as ensuring that the training addresses the impact of new technology and future systems;
• Maintains a close liaison with the technicians and engineers in the CSU, as well as technicians and engineers in the Parent CSUs, other NCI Agency Elements and NCI Agency HQs;
• Stays abreast of technological developments relevant to the area of work.

Person specification

Qualifications required:

We are looking for a candidate with a university degree in an IT relevant field.

Experience required:

In addition to 2 years' of experience in in the provision of network maintenance and support services, you will also have:

 

• Experience in two or more of the following IT areas:
  • LAN Infrastructure to include both fibre and copper cabling and active components (switches);
  • VTC equipment to include MCUs and bridges; PABX’s and Tandem Voice Switches; Telephone cabling; Bandwidth Management Equipment and other multiplexers;
  • WAN routers and IP protocols; and crypto equipment.
  • Experience in troubleshooting network problems.
  • Experience in Configuration Control.
• Experience in network management software and tools.
• Good working knowledge of ITU-T standards and recommendations.
• Recent experience with network monitoring and management systems.
• Experience working with network monitoring tools such as HP Openview.

The following will be considered as an advantage:

 

• CCNA or CCNE certification;
• ITIL Foundation or Manager’s Certificate;
• ETOM training;
• PRINCE2 or PMP Project Management Training;
• NCISS-088 BME Engineering - NATO CIS School;
• NCISS-101 NATO CIS Orientation - NATO CIS School;
• NCISS-230 NIDTS (ROUTER) - NATO CIS School;
• NCISS-084 Digital Network Engineering (DNE IDNX-PE HQ) - NATO CIS School;
• NCISS-073 NATO CORE SWITCH (NCS) -SITE REGIONAL ENGINEER - NATO CIS School.

 

Competencies required:

 

We are looking for a person who demonstrates the following behavioural competencies:

 

• Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.
• Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.
• Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.
• Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

 

Travel:

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries

 

Language skills:

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential and some knowledge of French is desirable.

 

What do we Offer?

Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

• Education allowance for children (where appropriate) and an excellent private health insurance scheme;
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.