Head of Service & Programme Management Office

[afotakel]

Application Deadline: 16-Sep-2015, 11:59:00

 

https://nato.taleo.net/careersection/2/jobdetail.ftl

 

Head of Service & Programme Management Office-150294

 

Primary Location Belgium-Mons

 

Organizational Element INFRASTRUCTURE SERVICES DIRECTORATE

Schedule Full-time

 

Salary (Pay Basis) : 6,153.80Euro (EUR) Monthly

Grade A.3

 

 

Description

:  

Do you have relevant practical experience in a service management position in a technical environment? Can you prove relevant track of successful project and programme management position in IT field? Are you familiar with resource management process? Do you have a customer focus attitude? Do you have excellent communication and negotiation skills? If the answer is yes, this job is for you!

 

NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO), is looking for Head of Service & Programme Management Office capable to support the development and deployment of new or enhanced services based on customer defined requirements in a dynamic environment.

 

Role responsibilities

 

This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO). The NCI Agency Directorate Infrastructure Services (DIS) is responsible to the General Manager for strengthening the Alliance through connecting forces.

The Directorate delivers secure, coherent, cost effective and interoperable communications and information systems in support of consultation, command and control and also enables NATO intelligence, surveillance and reconnaissance capabilities where and when required. The Directorate is required to direct and manage CIS Infrastructures, and associated Enterprise-Wide ICT Services, through lifecycle support delivered to the customer within time, cost and quality parameters and the requirements specified in Service Level Agreements (SLAs). In accordance with NATO’s C3 Taxonomy, the Directorate is responsible for the whole lifecycle aspect of the telecommunications networks, the IT infrastructure, core and enterprise services, Cyber Security and Service Management & Control that support the entire NATO alliance.

 

Under the direction of the Director of Infrastructure Services, you will perform duties such as the following:

• In coordination with Demand Management, Service Strategy, Directorate Service Operations and DIS Service Lines, develop and deploy new or enhanced services based on customer defined requirements. To achieve this, plan and manage Directorate resources for programme/project needs to achieve comprehensive solutions that meet agreed customer requirements and service level targets.
• In coordination with Directorate Service Operations, DIS Service Lines and DIS Head of Staff Management Office, plan and manage the Directorate resources required to realise Service Improvement Plans/Requests for Change that will ensure continued effective and efficient service delivery and maintenance.
• Manage the Directorate’s Service Portfolio and Programmes/Projects Dossier, including maintaining an overview of scope, milestones, costs and prices, in accordance with the appropriate NATO regulations and NCIA management policies, procedures and standards.
• Coordinate cross-Service Line services and projects.
• Manage the Directorate’s Service Management processes and functions, developing the policies and procedures to deliver required outputs for Agency level requirements.
• Provide direction and guidance on Service and Process Performance Metrics.
• Provide Directorate Service/Programme Management input into the Agency’s Service Portfolio and Customer Facing Catalogue.
• Collection, collation, verification and analysis of lifecycle data and information related to DIS services, programmes, projects and processes.
• Create and disseminate Service/Project/Process Performance Reports.
• Maintain accurate budget accounting to ensure financial resources consumed in accordance with approved plans.
•  Identify, build and sustain effective communications with relevant stakeholders.
• Apply quality management principles and processes
• Performs other duties as may be required.

 

Person specification

 

Qualifications required:

 

You will have a university degree in a relevant discipline equivalent to a Master’s and supplemented by relevant IT service/programme/project management postgraduate qualifications. Exceptionally, the lack of a Master’s degree, or postgraduate qualifications, may be compensated by a lower academic qualification combined with the demonstration of particular abilities or experience of relevance to this post.

 

Experience required:

 

You will be required to have at least 5 years of practical experience in Service Management and programme/project management, particularly in IT (though in other areas also would be considered a bonus). Such knowledge and experience should encompass state-of-the-art project and business management processes, procedures and tools.

 

In addition, you will need to prove:

• Resource management, including the planning for and allocation of resources in organizations.
• Proven ability to effectively communicate orally and in writing, with good briefing skills.
• Prior operational experience, and of working in an international environment comprising both military and civilian elements.

 

It will be considered and asset if you can prove:

• Knowledge of NATO responsibilities and organization, including ACO and ACT.
• Prior experience of planning at the operational level, and directing and motivating staff.

 

Competencies required:

Deciding and Initiating Action - Takes responsibility for actions, projects and people; takes initiative and works under own direction; initiates and generates activity and introduces changes into work processes; makes quick, clear decisions which may include tough choices or considered risks.

Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.

Adapting and Responding to Change - Adapts to changing circumstances; tolerates ambiguity; accepts new ideas and change initiatives; adapts interpersonal style to suit different people or situations; shows an interest in new experiences.

 

Language skills:

 

A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable. NOTE: Most of the work of the NCI Agency is conducted in the English language.

 

Travel:

 

Business travel to NATO and national (NATO and non-NATO) facilities as well as travel between NCI Agency locations. May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

 

What do we Offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
• Education allowance for children (where appropriate) and an excellent private health insurance scheme.
• Generous annual leave and home leave (if eligible).
• Retirement Pension Plan.