Service Manager

[afotakel]

https://nato.taleo.net/careersection/2/jobdetail.ftl

 

 

Service Manager-150450

 

Primary Location  Belgium-Mons

 

Organizational Element  INFRASTRUCTURE SERVICES DIRECTORATE

Schedule  Full-time

 

Salary (Pay Basis)  : 6,153.80Euro (EUR) Monthly

Grade A.3

 

 

Description

:  

NCI Agency is looking for an experienced Engineer to provide leadership to a team within the Network Services and IT Infrastructure Service Line. If you have experience in the operation, planning and maintenance of Network Transmission components, as well as technical leadership experience, this post is for you!

 

Role responsibilities

As a Service Manager, you will be assigned to the NCI Agency Directorate of Information Services which holds life-cycle responsibilities for its services, which include consultative and technical services to the NATO Strategic Commands, to other NATO organizations and member Nations, and internally within NCI Agency, in the form of requirements analysis, concept development, project definition, system design, trade-off analyses, acquisition management, support to operations, sustained delivery, and maintenance. The mission of the Network Services and IT Infrastructure (NSII) Service Line is to provide, through the Director of Information Services, these services and products to sponsors through successful completion of contracted projects.

Under the direction of the Service Owner, the Service Area supplies the skills and competencies required for full life-cycle support of static communications infrastructure within NATO, primarily connecting NATO static and deployed forces (operational and exercise communities). You will be responsible for the healthy state of all Transmission connectivity.

On daily basis, under the direction of the Operations Manager, but largely under own initiative, you will perform duties pertaining to performance of service related management activities and oversee all engineering activities for the provision and operations of transmission links for NATO’s locations. 

The said duties consist of (but are not limited to):  

• Provide guidance to the Lead Engineer to support the prioritization and workload of the Cell Engineers.
• Interface to Project Managers for new projects or service enhancements.
• Develop procedures and tools to ensure the most economical use of manpower and resources to maintain transmission services.
• Manage capability configuration changes, as well as emergency reconfigurations;
• Prepare contingency plans and manages coordinated responses in case of major incidents;
• Provide technical expertise for collecting and analysing of data for operational performance.
• Ensure Service Management Tasks for all assigned Systems with Engineering support.
• Ensure analysis and reports on all reported incidents, together with the provision of expeditious diagnostic assistance and fault resolution which is beyond the capability of the Operations Centre; this may include telephone assistance, the production of advice notices and the implementation of software changes as well as the provision of emergency on-site support for recovery or restoration of service.
• Ensure the provision of remote, seamless system support to all operational NATO sites, including NATO exercises and peace support operations.
• Initiate Budget input creation
• Attend committees / conferences / WGs as dictated for co-ordination.
• Contribute to performance reports
• Participates in the performance management systems

Person specification

Qualifications required:

 

You will be asked to demonstrate a university Degree in Electrical and/or Electronics Engineering, Telecommunications, or a related discipline, or equivalent combination of appropriate qualifications and experience. Exceptionally, the lack of a university degree may be compensated by the demonstration of particular abilities or experience (at least 12 years) of interest to the Agency.

Preferably, you will have Prince 2 Certification, or a relevant certification related to Project Management.

Experience required:

 

You will have at least five years of experience in the operation, planning, and maintenance of Network Transmission components such as Alcatel, or other related manufactures. In addition, you will demonstrate sound experience in:

• Implementation and management of MPLS based networks.
• TCP/IP fundamentals, video transmission principles and telecommunications quality assurance practices.
• Telecommunication Systems Engineering and all the associated aspects. Specific knowledge analog, digital, FDM, TOM, ATM, IP and MPLS switching and networking techniques and protocols.
• The development, implementation, fielding, testing and maintenance of modern communications equipment.

Your engineering skills, will be supplemented by business and managerial skills, such as:

 

• Contingency planning and implementation.
• Budget planning, preparation, and execution.
• Change Management, and implementation of regulatory, legal, and/or professional standards.
• Managing small scale projects for the implementation of CIS services related to provision of Transmission or Data services.
• Managing, leading, and mentoring a team.

Preferably, you will also have knowledge of management systems for MPLS, as well as working knowledge with ALCATEL/LUCENT network equipment.

Competencies required:

 

• Leading and Supervising Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.
• Applying Expertise and Technology Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.
• Planning and Organising Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.
• Delivering Results and Meeting Customer Expectations Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals.
• Working with People Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Language skills:

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge, both written and spoken is essential. Knowledge of the other NATO language, French, is desirable.

 

Travel:

The successful candidate may be required to undertake duty travel to NATO and national (NATO and non-NATO) facilities as well as travel frequently between the NCI Agency facilities.

 

What do we offer?

• Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff. 
• Education allowance for children (where appropriate) and an excellent private health insurance scheme. 
• Generous annual leave and home leave (If eligible).
• Retirement Pension Plan.

We offer excellent package, and to learn more, please visit our website!

 

Please note that due to the Agency's transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.

 

The Agency's recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.