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System Manager-180563
Primary Location Belgium-Mons
NATO Body NATO Communications and Information Agency (NCI Agency)
Schedule Full-time
Salary (Pay Basis) : 6,620.31Euro (EUR) Monthly
Grade A.3

3000 people are working 24/7 to protect 1.5 billion citizens. We serve 29 nations by defending its networks, and providing real life support to NATO operations and missions. We connect the Alliance. We are leading IT professionals. We are NCI Agency.


The NCI Agency is looking for an experienced and talented System Manager to plan, manage and provide all aspects of system support to the NATO Nuclear Planning System (NNPS). In this role, you will be responsible for all NNPS service provision activities as well as the execution of project related tasks, in particular software implementation and configuration, and problem analysis. In addition to service support, you will also contribute to new requirements capture and development of improved functionality and usability. While reporting to the C2 Service Line Chief, you will work closely with the NCIA Service Delivery Manager of the NATO Nuclear Command Control and Reporting System (NNCCRS) Thus, if you possess relevant education combined with at least 5 years of post-related experiencewe would like to meet you!


The Command and Control (C2) Service Line is accountable for planning and executing all lifecycle management activities (design, transition and operations) for C2 services (including subject matter expertise, research and development, software engineering, acquisition, operations and maintenance) in the assigned C3 community of interest (COI) technical service areas: Land; Maritime; Joint; Special Operations; Environmental including Meteorological and Oceanographic (METOC); Civil Military Co-operation (CIMIC); Chemical, Biological, Radiation and Nuclear (CBRN); Operational planning; Tasking and order services; Situational awareness ; Special C2 services NATO Nuclear Planning System (NNPS), NATO Nuclear Command, Control and Reporting System (NNCCRS), Shared Early Warning (SEW).


Role responsibilities:


Under the supervision of the C2 Service Line Chief, but largely on your own initiative, you will perform duties such as the following:

  • Maintain the operational and support environments for NNPS systems and manage all support and day-to-day system administration activities in order to sustain their availability, integrity and security;
  • Support the analysis, design, implementation and maintenance of authorized software changes, related applications software and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security;
  • Design, implement, document, and test software using relevant software engineering technologies and methods using the available tools to support the full software lifecycle;
  • Coordinate directly with support contractors designing and implementing agreed NNPS upgrades to ensure quality and efficacy of deliverables;
  • Manage the service transition of systems and services to the operational environment;
  • Assist operational authorities in the analysis and resolution of system problems and in the monitoring and optimisation of system/network performance;
  • Establish and maintain operational system support related directives, procedures and instructions;
  • Supervise and direct the activities of assigned technical staff and contractor personnel;
  • Provide expert advice to the Operational Authority, Transformation Authority and Implementation Authority during the planning and implementation phase of new projects, and to User Groups, and Configuration Management and Control Boards for the evaluation and implementation of system change proposals. For this purpose you will attend meetings and conferences and may be a member or chairman of one or more working groups;
  • Provide inputs for the Programme of Work, the Medium Term Financial Plan, the annual O&M budget preparation and other system support related budget allocations (e.g. TDY, training, contractor support) for all assigned projects;
  • Prepare Statements of Work and related documentation for the procurement of contractual services and monitors and provides guidance to contractors hired to support the assigned systems;
  • Deputize for higher grade staff, if required;
  • Performs other duties in NCI Agency's area of work as may be required.

Person specification 

Qualifications required: 

We are looking for a candidate with a Master of Science (MSc) degree at a nationally recognised/certified University in Computer Sciences or related discipline and 5 years post-related experience;

Or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in Computer Sciences or related discipline and 7 years post related experience;

Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 12 years extensive and progressive expertise in the duties related to the function of the post


Experience required:


In addition, you will have:

  • Demonstrable experience of at least five years in several (but not necessarily all) of the following areas:
    • Management, operation, administration, testing and maintenance of modern information systems in a networked and distributed environment (LAN/WAN);
    • Modern concepts for software configuration management and quality assurance;
    • Maintenance of software applications hosted on WINDOWS and UNIX operating systems;
    • Object-oriented and structured programming languages and semantic technologies;
    • Designing, implementing and administration of ORACLE Relational Database Management System (RDBMS);
    • Digital networking techniques, protocols and standards;
  • The ability to write effectively in English to produce technical documents such as technical notes, training material, reports, and reference documents.

Desirable Experience:


The ideal candidate will possess some or all of the following:

  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Experience in Esri Arc GIS server software
  • Experience in Windows Server 2xxx and MS Exchange 2xxx implementation and administration.
  • Experience with IT Service Management and tools.
  • Experience with PC hardware, networking and modern communications technology.
  • Experience of systems support and maintenance in the NATO environment.
  • Knowledge of security assurance requirements for military information systems.
  • Knowledge of NATO responsibilities and organization, including Allied Command Operations (ACO) and Allied Command Transformation (ACT).

Competencies required:


We are looking for a person who demonstrates the following behavioural competencies:

  • Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others;
  • Delivering Results and Meeting Customer Expectations - Focuses on customer needs and satisfaction; sets high standards for quality and quantity; monitors and maintains quality and productivity; works in a systematic, methodical and orderly way; consistently achieves project goals;
  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well;
  • Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience;
  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility;
  • Leading and Supervising - Provides others with a clear direction; motivates and empowers others; recruits staff of a high calibre; provides staff with development opportunities and coaching; sets appropriate standards of behaviour.



Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices;

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.


Language skills:


A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.




NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.


Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency,
  • Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.


The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.


What do we offer?

  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.


Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.


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