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Engineer (Information Systems)

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Engineer (Information Systems)-190911
Primary Location  Netherlands-Brunssum
NATO Body  NATO Communications and Information Agency (NCI Agency)
Schedule  Full-time
Salary (Pay Basis)  : 5,781.30Euro (EUR) Monthly
Grade A.2

NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways.  Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history.  

NATO Communications and Information Agency (NCI Agency) is looking for a Engineer (Information Systems).

The Director of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organizations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services. DSO and the CSUs receive support from the Agency’s Enabler functions (General Services, Human Resources, Finance, and Acquisition).

NCI Agency CIS Support Unit (CSU) Brunssum, located in Brunssum (NLD) enables end-to-end CIS services as it installs, operates, maintains and supports the full range of CIS capabilities during peacetime, crisis and war throughout its allocated Area of Responsibility (AOR) and as otherwise directed. The Alternate Ops Centre is hosted in Brunssum, resourced by Primary Ops Center and supported by the CSU.

The Service Management Branch (SMB) supports the Agency’s Operations Centre, and Service Lines, and is responsible for liaison with all NCI Agency customers in the CSU’s AOR and supports the Commander CSU in the role as NCI Agency representative and provides a single entry point for customers. SMB contributes and/or conducts monitoring and measurement of customer satisfaction. SMB supports the management of all agreements concerning Service Provision, Operations and Exercises within the CSU AOR. SMB supports Service Lines in the implementation and improvement of service management processes. This branch directs, co-ordinates and supervises all activities of CSU’s assigned resources in support of Exercises, Operations, Plans, Requirements, Project and Service Management. SMB reports appropriate Key Performance Indicators to Service Lines on a regular basis.

Change Management Section (CMS) is responsible for all aspects of Configuration Management including software license management and software version control. It is responsible for Change and Release Management and Problem Management processes and procedures.


Role Responsibilities 

Under the direction of Head SMB, but largely on own initiative, the incumbent will perform duties such as the following:

  • Manages and/or supports the organization configuration management system and champions the business value and company policies for secure configuration management;

  • Ensures that processes are in place for consistent classification and management of CIs, and for verification and audit of configuration records;

  • Contributes strongly to the business service knowledge management system;

  • Manages the research and development of tools, processes and techniques;

  • Manages configuration items (CIs) and related information, investigates and implements tools, techniques and processes for managing CIs and verifies that related information is complete, current and accurate;

  • Controls IT assets in one or more significant areas, ensuring that administration of the acquisition, storage, distribution, movement and disposal of assets is carried out;

  • Produces and analyses registers and histories of authorized assets (including secure master copies of software, documentation, data, licenses and agreements for supply, warranty and maintenance), and verifies that all these assets are in a known state and location, acts to highlight and resolve potential instances of unauthorized assets such as unlicensed copies of software;

  • As a member of Change advisory Board (CAB) member, advises the board in Configuration management matters related to the implementation of changes;

  • Ensures that relevant NATO and international configuration management standards are appropriately implemented and that best practices are considered

  • Provides technical leadership, coaching, mentoring and training on a regular basis to CSU staff, and CISPOCS, in respect to CM processes and tools;

  • Deputizes for higher grade staff, if required;

  • Performs other duties as may be required.


Qualifications Required:

  • A Master of Science (MSc) degree at a nationally recognized/certified University in a related subject (Communication and Information Systems related, scientific or engineering discipline) and 2 years post-related experience in a similar post encompassing configuration management system, knowledge management and IR asset management;

  • Or a Bachelor of Science (BSc) degree at a nationally recognized/certified University in a related subject (Communication and Information Systems related, scientific or engineering discipline) and 4 years post related experience in a similar post encompassing configuration management system, knowledge management and IR asset management;

  • Or exceptionally, the lack of a university/college degree may be compensated by the demonstration of a candidate’s particular abilities or experience that is/are of interest to NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post;


  Experience required:
  • Recent experience of working in a leading role;

  • Experience in technical management and operation of Communications and Information Systems;

  • Good general knowledge in the operation and administration of large computer networks, comprised of numerous LAN segments and servers including state of the art operating systems, network architectures and administration principles;

  • System analysis principles in order to direct and guide Information Systems development

  • Knowledge and experience in the preparation and implementation of new or changed services and in management of the change process;

  • Knowledge and experience with conducting and documenting configuration audits, as well as development and implementation of correction and improvement plans.

Further it would be considered highly desirable if you are able to display any experience or knowledge of:

  • ITIL Service Transition graduate;

  • Prior experience of working in an international environment comprising both military and civilian elements;

  • Knowledge of NATO responsibilities and organization, including ACO and ACT.


Competencies Required:

  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

  • Persuading and Influencing - Gains clear agreement and commitment from others by persuading, convincing and negotiating; makes effective use of political processes to influence and persuade others; promotes ideas on behalf of oneself or others; makes a strong personal impact on others; takes care to manage one’s impression on others.

  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organizational departments and functions.

  • Analyzing - Analyses numerical data and all other sources of information, to break them into component parts, patterns and relationships; probes for further information or greater understanding of a problem; makes rational judgments from the available information and analysis; demonstrates an understanding of how one issue may be a part of a much larger system.


Language Skills

Most of the work of the NCI Agency is conducted in the English language, and therefore a thorough knowledge of English, both written and spoken, is essential. 


  • Occasional business travel to NATO, national (NATO and non-NATO) facilities and between the NCIA offices may be required

  • May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

What do we offer?

  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

  • Education allowance for children (where appropriate) and an excellent private health insurance scheme.

  • Generous annual leave and home leave (if eligible).

  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.

The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

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