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Section Head (CIS Support)

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Section Head (CIS Support)-190838
Primary Location Italy-Rome
NATO Body NATO Defense College
Schedule Full-time
Salary (Pay Basis) : 5,285.21Euro (EUR) Monthly
Grade A.2



1. Post Context
The Communications & Information Services (CIS) Branch is responsible for the provision of the full range of Information and Technology support to the NDC, including automation, communications, and visual aids.


2. Reporting Lines


The incumbent reports to the Branch Head (CIS). The Staff Assistant (CIS Network and Systems) and the Technicians (CIS Network) are reporting directly to this post.



3. Principal Duties


The Section Head (CIS Support) is responsible for:

- Supporting Branch Head (CIS) in NDC ADP and Communication Systems operations and planning.
- Coordinating the activities of the CIS Support Team, managing priorities in accordance with NDC requirements and in coordination with Branch Head.
- Providing specialist support for all ADP and Communications issues.
- Coordinating ADP and Comms projects.
- Maintaining and supervising software, hardware and network integration and interoperability.
- Managing and organizing ADP and Communications tasks.
- Identifying and customizing COTS products to suit the NDC user’s requirements in the ADP and Communications areas.
- Testing and validating all new technical solutions prior implementation for operational use.
- Providing ADP/Communications budget inputs.
- Supporting the INFOSEC officer in the implementation and management of CIS security services.
- Performing configuration control and documentation regarding hardware and software for NDC Information Systems.
- Supporting and developing software installation procedures.
- Assisting the configuration and development of web portals and related services.
- Supporting the NDC connection to the NATO Secret Data Communications Network.
- Attending training courses, conferences and seminars relevant to his/her duties.
- Providing technical advice to support the:
a) Analysis of the Information System's requirements;
B) Writing of functional specifications for all NDC CIS systems requirements and identifying the appropriate technical solutions.



4. Special Requirements and Additional Duties


The incumbent may be required to perform additional related duties.


5. Essential Qualifications


a. Professional/Experience:
- In Team and project management
- In system software analysis and programming
- Modern data networks technology; system administration experience with Microsoft and UNIX systems and Communications networks
- With SharePoint, HTML programming and scripting languages
- In network troubleshooting
- Microsoft Desktop Operating Systems and Office Application Suites.
- In Internet related technology and in the creation and support of web services and online services
- Relational Database System design and development
- Communications technology, systems and products
- In COTS products for system and user support
- NATO INFOSEC regulations
- ITIL change and configuration management best practices


b. Education/Training: Higher secondary education or vocational training in Information or Telecommunication Technology and engineering or similar subjects. Formal ITIL certification. Minimum of five years related professional experience.


c. Language Requirements: English SLP 3333 – STANAG 6001. 


6. Desirable Qualifications


a. Professional/Experience: Knowledge of Java/JavaScript, PHP and in Project Management.

b. Education/Training: University degree at a nationally recognized/certified university in a technical subject with substantial Information Technology (IT) content or computer-related areas. Exceptionally, the lack of a university/college degree may be compensated by the demonstration of particular abilities or experience that is/are of interest to NDC; that is, at least 10 years of extensive and progressive expertise in the duties related to the function of the post.

c. Language Requirements: French SLP 2222,  Italian SLP 2222 – STANAG 6001


7. Civilian Posts


Personal Attributes:
- Achievement: Works to meet standards
- Analytical Thinking: Sees basic relationships
- Clarity and |Accuracy: Checks own work
- Conceptual Thinking: Sees patterns based on life/work experience
- Customer Service Orientation: Takes personal responsibility for correcting problems
- Empathy: Reads non/verbal cues and understands meanings
- Impact and Influence: Takes multiple actions to persuade
- Initiative: Is decisive in a time-sensitive situation
- Teamwork: Co-operates


Managerial Responsibilities: Supervision of the operation of the organizations automated systems.


Professional Contacts: The type of work requires contacts with users, other technical staff, management staff and external firms.
Contribution to the Objectives: Organize and support the operations of the automated systems to achieve the Organization’s mission.
Assures that whole CIS infrastructure is maintained and functional.


8. Remarks: Security Clearance: NATO Secret


9.  Contract

Serving NATO civilian staff will be offered a contract according to the NATO Civilian Personnel Regulations.
Newly recruited staff will be offered a definite duration contract of normally 2 plus 3 years in duration and followed by an indefinite duration contract. If the successful applicant is seconded from a national administration, he/she will be offered a two year definite duration contract which may be renewed for a further period not exceeding six years and/or the length of the approved secondment.
Applications from NATO redundant staff members of the same grade will be considered according to the terms of art. 57.2, Chapter XII to NATO Civilian Personnel Regulations.


10. Additional Information


Appointment will be subject to receipt of a Security Clearance (provided by the national authority of the selected candidate) and approval of the candidate’s medical file by the NATO Medical Adviser.
Please note that only applications from nationals of NATO member countries can be accepted.
Due to the large amount of applications received, telephone or e-mail enquiries cannot be dealt with.
In order to follow the status of the vacancy please refer to NDC webpage: www.ndc.nato.int/about/jobs.php
NATO is an equal opportunities employer, and does not discriminate on the grounds of gender, race or ethnic origin, religion,
nationality, disability, sexual orientation or age, according to the NATO Civilian Personnel Regulations.
A written test will be held as part of the selection procedure.


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