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Engineer (Systems/System Administration

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Engineer (Systems/System Administration)-190965

Primary Location

 Netherlands-The Hague


 NATO Communications and Information Agency (NCI Agency)



Salary (Pay Basis)

 : 5,781.30Euro (EUR) Monthly
Grade A.2



This is a position within the NATO Communications and Information Agency (NCI Agency), an organization of the North Atlantic Treaty Organization (NATO).


The NCI Agency is made up of teams of dedicated people from 29 different nations who are technology experts in their chosen fields. Our collective role is to help protect the lives of 1 billion people and contribute to maintaining world peace.


The NCI Agency is looking for a talented Engineer (Systems/System Administration)


Directorate Air and Missile Defence Command and Control (AMDC2), as part of the NCI Agency, ensures the harmonised planning, implementation, deployment, evolution and support of the Air Command and Control System (ACCS) and other AirC2 assigned programmes, in a way that satisfies the operational requirements and minimizes the military risk, taking into account the NATO political, economic and schedule requirements and using the most suitable industrial and technological solutions.  Directorate AMDC2 is the procurement and implementation body of the NCI Agency, charged with the effective planning, execution, delivery into service, evolution and through-life logistic support of NATO’s and assigned national AirC2 systems.


The Engineering Branch (ENB) manages, controls, guides and orchestrates all technical aspects of all AirC2-related internal and contracted projects throughout their lifecycle. It provides estimation of the required effort for each project/task and staffs, plans, allocates and manages engineering resources according to agreed priorities.  ENB executes overall design responsibility to ensure and harmonize the integrity, technical coherence and interoperability across all AirC2-related based projects throughout product lifecycles (requirements, design, implementation, test support and site support) and across assigned projects.  ENB also maintains close coordination with Service Strategy and other key stakeholders across the Agency for technical roadmaps and engineering matters.


The Engineering Enabling Section (EES) manages, controls guides and orchestrates all activities of engineering and maintenance resources allocated for Internal CIS support, Documentation and Training.


Role Responsibilities


Under the direction of Head SES-ISS, you will perform duties such as the following: 

  • Provide enterprise administration support to Directorate’s System Engineering and System Test Environments;

  • Co-operate with other Engineering Sections to ensure that required target environment are correctly prepared and configured;

  • Support other Engineering Sections in specifying, designing and implementing new engineering and test environments, and enhancing to existing ones;

  • Install and configure software, data packages and any off-the-shelf components in their target system;

  • Maintain physical and virtual servers and computing environments;

  • Participate as an Operating System (OS) SME in project milestone of Agency projects;

  • Provide training on related OS technology;

  • Participate in daily activities for Second Line Support for systems maintained by EES;

  • When incumbent is assigned to support a project/product, will report to the project leadership on related matters;

  • Liaise with Customer Service Desk for problem resolution, and provide second-line support as required;

  • Deputize for higher grade staff, if required;

  • Perform other duties as may be required.

Person Specification


We are looking for candidates with a Master of Science (MSc) degree or a Bachelor of Science (BSc) degree at a nationally recognised/certified University in a technical subject, with substantial Information Technology (IT) content or exceptionally, the lack of a university/college degree may be compensated by the demonstration of particular abilities or experience that are of interest to the NCI Agency; that is, at least 10 years extensive and progressive expertise in the duties related to the function of the post.


Experience Required


In addition to 2 years of experience (Master’s degree) or 4 years of experience (Bachelor’s Degree) in the duties related to the function of the post, we also require the following:

  • Knowledge and experience in network management and system administration functions and technologies;
  • Recent experience in the installation, administration and maintenance of UNIX like (i.e. Solaris, Linux) systems in a network environment;
  • Knowledge of common virtualization and containerization concepts and technologies such as VMWare, HyperV and Docker;
  • Up-to-date knowledge of UNIX operating systems, computer system architectures, client/server, LAN/WAN and network concepts 

The following will be considered as an advantage 

  • Knowledge of, and practical experience in, administering networked systems for different operating systems and their integration;

  • Knowledge of, or practical experience with, IT asset tracking and configuration control tools;

  • Experience of system performance measurement and evaluation;

  • Proof of training in UNIX or Solaris Administration;

  • Knowledge and training in administration of Windows based networks;

  • Prior experience of working in an international environment comprising both military and civilian elements.

  • Knowledge of NATO responsibilities and organization, including ACO and ACT.

Competencies Required


We are looking for a person who demonstrates the following behavioural competencies:


Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

Adhering to Principles and Values - Upholds ethics and values; demonstrates integrity; promotes and defends equal opportunities, builds diverse teams; encourages organisational and individual responsibility towards the community and the environment.

Relating and Networking - Easily establishes good relationships with customers and staff; relates well to people at all levels; builds wide and effective networks of contacts; uses humour appropriately to bring warmth to relationships with others.

Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility.

Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience.

Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.




Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCI Agency offices;

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.


Language Skills


A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE:  Most of the work of the NCI Agency is conducted in the English language.


Supervisory/Guidance Duties


You may supervise, administer and give professional guidance to staff.




NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.


Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency,
  • Staff member's deployability to operational theatre.

Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.


The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.


What do we offer?


Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.

  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.


Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.

We appreciate your patience.

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