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Senior Technician

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Senior Technician (Air Command and Control System - JFAC Spt)-190984

Primary Location

 Italy-Poggio Renatico


 NATO Communications and Information Agency (NCI Agency)



Salary (Pay Basis)

 : 3,605.34Euro (EUR) Monthly
Grade B.4



NATO offers you more than a job. It gives you a mission: bringing together an alliance of 29 diverse nations to build peace and security to more than one billion citizens.


At the NCI Agency we are NATO's technology and cyber leaders. We help NATO Nations communicate and work together in smarter ways.


Our Vision: A fully digital NATO enterprise that ensures consultation and collective defence.

Our Mission:  Lead NATO's digital endeavour.


The Directorate of Service Operation (DSO) is accountable to plan, install, operate and maintain CIS services throughout the allocated Area of Responsibility (AOR), in static NATO Headquarters, Alliance Operations and Missions and Exercises, and supported Organisations. Service Operations are delivered and managed in close coordination with the Directorates of Applications Services, Infrastructure Services, AirC2 Services and BMD Services.


The NCI Agency is looking for a talented Senior Technician (Air Command and Control System – JFAC Spt) to join CIS Support Unit (CSU) Poggio Renatico. If you possess relevant vocational training combined with experience within the area of Systems Administration of complex computer systems and knowledge of AirC2 systems, we would like to meet you!


Role responsibilities:


Under the direction of the identified Line Manager, you will perform duties such as the following:

  • Install, operate and maintain assigned AMDC2 Systems and software, Databases and other Applications and ICT Platforms (IS), and stay abreast of latest developments in these areas;
  • Support applications and data integrity of assigned ICT Platforms (IS), support IT Service Continuity Management (ITSCM), Business Continuity and Disaster Recovery Plans;
  • Maintain liaison with other CSU internal units, Service Lines and other technical organisations;
  • Document design and configuration of assigned applications and ICT Platforms (IS), and required operating procedures;
  • Implement procedures, tools and techniques for monitoring and managing performance of applications and ICT Platforms (IS), and provide reports as required;
  • Monitor and report on capacity of assigned applications and ICT Platforms (IS);
  • Assist with, and implement, assigned project work packages;
  • Directly support the DACCC Mission through participation in a DACCC Duty Support, which may operate on a 24/7 basis, if required;
  • Directly support AIRCOM Mission through participation in a JFAC Duty Support, which may operate on a 24/7 basis, and in different locations inside and outside NATO boundaries;
  • Deputize for higher-grade staff, if required;
  • Perform other duties as may be required.


Person specification

Qualifications required:

We are looking for a candidate with a Vocational training at a higher level in a relevant discipline, or equivalent, or Diploma of secondary education, and a minimum of 5 years post-related experience.


Experience required:


In addition to educational requirement, you will also have:

  • Experience within the area of Systems Administration of complex computer systems;
  • Knowledge of AirC2 systems;
  • Ability to take initiative and a flexible approach allowing you to respond reliably and competently to changing requirements in a demanding environment;
  • Excellent command of spoken and written English, with a proven ability to communicate effectively both orally and in writing;
  • Excellent inter-personal skills and the ability to be responsive and sensitive to both external and internal customers and staff.


Desirable Experience:


The ideal candidate will have all or some of the following:

  • Knowledge of ACCS.
  • Prior experience of working in an international environment comprising both military and civilian elements.
  • Knowledge of NATO responsibilities and organization, including ACO and ACT.


Competencies required:


We are looking for a person who demonstrates the following behavioural competencies:

  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well;
  • Presenting and Communicating Information - Speaks fluently; expresses opinions, information and key points of an argument clearly; makes presentations and undertakes public speaking with skill and confidence; responds quickly to the needs of an audience and to their reactions and feedback; projects credibility;
  • Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience;
  • Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones;
  • Achieving Personal Work Goals and Objectives - Accepts and tackles demanding goals with enthusiasm; works hard and puts in longer hours when it is necessary; seeks progression to roles of increased responsibility and influence; identifies own development needs and makes use of developmental or training opportunities.




Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices;

May be required to undertake duty travel to operational theatres inside and outside NATO boundaries.


Language skills:


A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.




NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.


Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency.
  • Staff member's desire to remain with the Agency.
  • The financial situation provides sufficient funding for the post held.
  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding.
  • Staff member has served the Agency with performance to the required standard as defined by the Agency,
  • Staff member's deployability to operational theatre.


Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.


The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.


What do we offer?

  • Excellent tax-free salary, including (where eligible) expatriation household and children's allowances and additional privileges for expatriate staff.
  • Education allowance for children (where appropriate) and an excellent private health insurance scheme;
  • Generous annual leave and home leave (if eligible).
  • Retirement Pension Plan.

To learn more about NCI Agency and our work, please visit our website.


Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months after closing date. We appreciate your patience.

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