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System Administrator

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System Administrator (191019)

Primary Location

 Netherlands-The Hague


 NATO Communications and Information Agency (NCI Agency)



Application Deadline


Salary (Pay Basis)

 4,538.44Euro (EUR) Monthly
Grade B.5
Clearance Level NS 



NATO offers you more than a job. It gives you a mission: building peace and security for one billion people in Europe and North America. The NATO Communications & Information Agency is leading NATO’s Digital Endeavour. We are NATO’s technology and cyber leaders, helping NATO Nations to communicate and work together in smarter ways.  Our work is challenging and meaningful, and you will develop and apply your expertise as part of a dynamic international team of civilian and military professionals. Come and be part of the most successful alliance in history.  

NATO Communications and Information Agency (NCI Agency) is looking for a System administrator.

The Command and Control (C2) Service Line is accountable for planning and executing all lifecycle management activities (design, transition and operations) for Joint/Maritime/Land C2 services (including: subject matter expertise; research and development; software engineering; acquisition; operations and maintenance; and, disposal) in the following C3 Community of Interest (COI) technical service areas: Land; Maritime; Joint; Special Operations; Environmental including Meteorological and Oceanographic (METOC); Civil Military Co-operation (CIMIC); Chemical, Biological, Radiation and Nuclear (CBRN); Operational planning ; Tasking and order services; Situational awareness ; Special C2 services NATO Nuclear Planning System (NNPS), NATO Nuclear Command, Control and Reporting System (NNCCRS), Shared Early Warning (SEW); The Service Line also retains accountability for the acquisition of AirC2IS Increment 1.

The C2 Enabling Services Branch is responsible for the full lifecycle support of the Joint COI systems and also for C2 interoperability and standardisation. This includes responsibility for current operational systems including Joint Tactical Chat (JChat); Joint Operations Centre Watch Tool (JOCWatch); Joint Targeting System (JTS)/NATO Joint Targeting System and Joint Time Sensitive Targeting Tool (FAST); and, Network Interoperable Real-time Information Services (NIRIS); as well as the acquisition of future Joint C2 systems including the Combine Joined Operations Functional Services Project (CJOPS) FS. The branch is also responsible for interoperability between C2 systems, including work on tactical data link (TDL) systems.


Role Responsibilities 

Under the direction of an allocated project manager, team leader or system manager, you will perform duties such as the following:

  • Support all phases of IT Service Lifecycle system administration as well as contributing to IT research, software development and acquisition projects with providing technical expertise;

  • Implement, document, and test software using relevant software engineering technologies and methods using the available tools to support the full software lifecycle;

  • Support analysis, implementation and maintenance of authorized software changes, related applications software and the integration/tailoring of vendor supplied components, following established procedures for quality, configuration control, testing, documentation and security;

  • Assist in service transition of systems and services to the operational environment;

  • Support required Cloud system engineering work, including technical duties associated with Cloud deployments, Cloud infrastructure design, planning, management, maintenance and support;

  • Provide expeditious technical support services to the NATO Functional Area Services, including emergency troubleshooting and on-site assistance (at NATO and national sites), to ensure key information systems remain operational;

  • Be responsible for maintenance and upgrading of documentation related to supported systems;

  • Interact with peers on other projects within and between NCI Agency Service Lines, and provide guidance and subject matter expertise

  • Assist in preparation of, and occasionally deliver, briefings and presentations;

  • Assist in preparation of scientific reports;

  • Deputize for higher grade staff, if required;

  • Perform other duties as may be required.


Qualifications Required:

  • Vocational training at higher level in a relevant discipline, leading to a professional qualification or equivalent combination of qualifications and experience. A higher educational qualification but less practical experience or a less formal educational background combined with particularly relevant practical experience may also be acceptable;

  • A minimum 8 years of relevant experience in some (but not necessarily all) of the following areas.



Experience required:

  • Installation, implementation, large scale deployment, administration, testing and maintenance of software for modern information systems in a networked and distributed environment;

  • Knowledge of operating systems that are currently used for modern information systems, particularly Linux and Windows;

  • Solid experience in and TCP/IP networking techniques, associated standards and protocols;

  • Experience in the deployment and maintenance of Database Servers;

  • Experience in the deployment of endpoint Antivirus and security systems (Host-based firewalls, Data Lost Prevention, etc.) and associated management consoles;

  • Experience in MS Active Directory on-premises deployments and integration or integrations with Cloud systems such as MS Azure;

  • Knowledge and experience in Cloud computing and infrastructure: Scripting, Storage, Virtual machines, Networking, etc;

  • Knowledge in DevOps and associated technologies, processes and tools toolbox;

  • Experience in Business continuity, disaster recovery and backup solutions;

  • Knowledge and experience in the implementation and testing of military security requirements, including security policies;

  • Technical knowledge of and experience in military Command and Control Information Systems or similar civilian systems;

  • Knowledge of Server Virtualization technologies, Virtual Desktop Infrastructure (VDI) and Containers;

  • Writing technical documentation and user guides such as technical notes, training material, reports, and reference documents.


It would be considered highly desirable if you are able to display any experience or knowledge of:

  • Knowledge of Command and Control concepts, processes and tools;

  • Knowledge of Security cross-domain information exchange methodologies, tools and techniques;

  • Experience of deployment and maintenance of software products targeted at large end-user customer base;

  • Technical certifications within Linux, Microsoft, Cisco, Cloud technologies;

  • Technical certifications within Microsoft MCITP, MCSA, MCTP or similar;

  • Experience with Server Clustering and Data Center resilience;

  • Experience of systems support and maintenance in the NATO environment;

  • Prior experience of working in an international environment comprising both military and civilian elements;

  • Knowledge of NATO responsibilities and organization, including ACO and ACT)



Competencies Required:

  • Working with People - Shows respect for the views and contributions of other team members; shows empathy; listens, supports and cares for others; consults others and shares information and expertise with them; builds team spirit and reconciles conflict; adapts to the team and fits in well.

  • Applying Expertise and Technology - Applies specialist and detailed technical expertise; uses technology to achieve work objectives; develops job knowledge and expertise (theoretical and practical) through continual professional development; demonstrates an understanding of different organisational departments and functions.

  • Writing and Reporting - Writes convincingly; writes clearly, succinctly and correctly; avoids the unnecessary use of jargon or complicated language; writes in a well-structured and logical way; structures information to meet the needs and understanding of the intended audience;

  • Planning and Organising - Sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organises resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones.

Business travel to NATO and national (NATO and non-NATO) facilities as well as frequent travel between the NCIA offices; you may be required to undertake duty travel to operational theatres inside and outside NATO boundaries.

Language skills:
A thorough knowledge of one of the two NATO languages, both written and spoken, is essential and some knowledge of the other is desirable.

NOTE: Most of the work of the NCI Agency is conducted in the English language.

NCI Agency normally offers contracts of employment of a definite duration, not exceeding three years. Contracts may be for less than three years as required to support short-term projects, meet uncertainty with respect to the business outlook, staff performance and other factors.

Definite duration contracts may be extended for further periods. When extending contracts, the following is taken into consideration:

  • Renewal is in the interest of the Agency;
  • Staff member's desire to remain with the Agency;

  • The financial situation provides sufficient funding for the post held;

  • The skills, competencies and behaviours, potential and work experience of the staff, versus the requirements of the Agency's work and/or availability of funding;

  • Staff member has served the Agency with performance to the required standard as defined by the Agency;

  • Staff member's deployability to operational theatre;

  • Serving civilian members of NATO will be offered a contract in accordance with the NATO Civilian Personnel Regulations.

The first six months of definite duration contracts are a probationary period. During this period the staff member's work is assessed to ensure that he/she has the ability to carry out the duties of the post. At or before the end of the probationary period, the staff member will be notified in writing that the appointment is confirmed or terminated or, in exceptional cases, that the probationary period is extended.

Please note: Due to the Agency’s transition into a new structure in the near future, this post may be subject to transfer to one of our other locations, as well as to a change of reporting lines. The final decision will be made at the time of a firm offer.


The Agency’s recruitment team advises you that due to the large volume of applications it receives the screening process may take up to 2 months.

We appreciate your patience

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